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The Westin Cozumel

4.5 star property
Luxury resort on the beach, with outdoor pool

Photo gallery for The Westin Cozumel

Studio Suite, 1 King Bed, Oceanfront
Lobby
Exterior
Premium bedding, in-room safe, desk, blackout curtains
Outdoor pool, pool loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is AU$380
includes taxes & fees
10 Mar - 11 Mar

Explore the area

View map
Carretera Costera Norte Km. 4.8, Cozumel, QROO
  • Place, Playa San Juan
    ‪2 min drive‬
  • Place, Chankanaab Beach Adventure Park
    ‪18 min drive‬
  • Place, Chankanaab National Park
    ‪18 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪8 min drive‬

Room options

View all photos for Classic Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, blackout curtains

Classic Room, 1 King Bed, Balcony

8.6 out of 10
Excellent
(31 reviews)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Balcony

Classic Room, 2 Queen Beds, Balcony

Classic Room, 2 Queen Beds, Balcony

9.0 out of 10
Wonderful
(31 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
  • Ocean view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed, Ocean View

Classic Room, 1 King Bed, Ocean View

Classic Room, 1 King Bed, Ocean View

8.0 out of 10
Very good
(30 reviews)

Highlights

Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
Shower/bath combination
  • Ocean view
  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(7 reviews)

Highlights

Deck/patio
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Ocean View

Junior Suite, 2 Queen Beds, Ocean View

Junior Suite, 2 Queen Beds, Ocean View

Highlights

Deck/patio
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom, Ocean View

LED TV, iPod dock

Junior Suite, 1 Bedroom, Ocean View

8.0 out of 10
Very good
(1 review)

Highlights

Deck/patio
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
  • Ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View

Suite, 1 Bedroom, Ocean View

Highlights

Deck/patio
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
  • Ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Ocean View

LED TV, iPod dock

Presidential Suite, 1 Bedroom, Ocean View

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
  • Ocean view
  • 122 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio Suite, 1 King Bed, Oceanfront

Studio Suite, 1 King Bed, Oceanfront

Studio Suite, 1 King Bed, Oceanfront

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
  • Ocean view
  • 82 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Oceanfront

Studio Suite, 1 King Bed, Oceanfront

Studio Suite, 1 King Bed, Oceanfront

8.0 out of 10
Very good
(3 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Separate bedroom
Ceiling fan
  • Ocean view
  • 105 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Cozumel

A luxury stay in Cozumel awaits you at The Westin Cozumel. You'll be 5.3 km (3.3 mi) from Benito Juarez Park and 5.6 km (3.5 mi) from San Miguel Church. Highlights at this beachfront resort include 2 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at Zazil can include massages, body wraps and facials along with access to the sauna and steam room. The restaurant, Cuzamil, serves local and international cuisine and is open for dinner. Snack is the resort's own bar, serving drinks along with light fare. Spend the day at the beach and enjoy the on-site outdoor swimming pool, free kids' club and 24-hour gym. Business travelers can take advantage of meeting rooms, a conference centre, and a business centre. Other amenities include free Wi-Fi in public areas, a sauna and a snack bar/deli. Each morning buffet breakfast is available. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and litter trays. There's also the convenience of free self parking. .Places within a 15-minute drive of this 4.5-property class Zona Hotelera Norte resort include Stingray Beach and Chankanaab National Park.
View more Resorts in CozumelOpens in a new window

What's nearby

  • Playa San Juan - 2 min drive - 1.8 km
  • Cozumel Maritime Terminal - 6 min drive - 6.1 km
  • Chankanaab Beach Adventure Park - 18 min drive - 16.7 km
  • Chankanaab National Park - 18 min drive - 16.7 km
  • Punta Sur Ecological Park - 43 min drive - 39.8 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 10 min drive

Restaurants

  • ‪Guido's - ‬6 min drive
  • ‪Melia Cozumel All Inclusive Golf & Beach Resort - ‬9 min walk
  • ‪El Cozumeleño Beach Resort - ‬6 min walk
  • ‪Hemingway Lounge Rest. & Bar - ‬5 min drive
  • ‪La Monina Restaurante & Beach Club - ‬4 min drive

About this property

The Westin Cozumel

Luxury resort on the beach, with outdoor pool
Some rates at The Westin Cozumel are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Westin Cozumel offers its guests a full-service spa, an outdoor pool, and a sauna. There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. A 24-hour fitness centre, spa services, and a terrace are also featured at the luxury The Westin Cozumel. Free self parking is available.

This 4.5-star Cozumel resort is smoke free.

  • 152 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
The Westin Cozumel offers 152 accommodations, which are accessible via exterior corridors and feature a safe and free newspapers. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Zazil has massage/treatment rooms and outdoor treatment areas. Services include facials, body wraps, body treatments and manicures and pedicures. The spa is equipped with a sauna and a steam room. The spa is open daily.

Similar properties

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  • Pool
  • All-inclusive
  • Spa
  • Kids’ pool
4.3 out of 5, Excellent, 1,072 reviews
The price is AU$470
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available for a fee: USD 20 per person
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cuzamil
  • El Cielo
  • Las Gaviotas
  • Snack

Things to do

  • 24-hour gym
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Snorkelling
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free children's club
  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible bathtub
  • Front entrance ramp
  • Grab bar near toilet (51 centimetre high)
  • Hand-held showerhead
  • Handrails in stairways (109 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (119 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (109 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 43-inch LED TV
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and litter trays are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night
  • Destination fee: USD 4 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20 per person
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Westin Cozumel Resort
Westin Cozumel
The Westin Cozumel Resort
The Westin Cozumel Cozumel
The Westin Cozumel Resort Cozumel

Frequently asked questions

What is the cancellation policy at The Westin Cozumel?

The Westin Cozumel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin Cozumel?

As of 10 Feb 2026, prices found for a 1-night stay for 2 adults at The Westin Cozumel on 10 Mar 2026 start from AU$373.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin Cozumel?

Yep, The Westin Cozumel has a free self car park.

Are there any beaches close to The Westin Cozumel?

The closest beach to The Westin Cozumel is Playa del Carmen Main Beach (17.1 km).

Is there a spa on site at The Westin Cozumel?

Yep, Zazil is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments.

Does The Westin Cozumel have a pool?

The Westin Cozumel has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at The Westin Cozumel?

The Westin Cozumel features a full-service spa, an outdoor pool and 2 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes The Westin Cozumel a romantic place to stay?

Al fresco dining and romance packages, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at The Westin Cozumel.

Is The Westin Cozumel family-friendly?

You bet! With amenities such as a free children's club and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that The Westin Cozumel is a hit with families.

Does The Westin Cozumel serve breakfast?

Yep, buffet breakfast is served daily.

Is there a free airport shuttle available at The Westin Cozumel?

No, The Westin Cozumel does not offer an airport shuttle service.

Is there a bar or restaurant at The Westin Cozumel?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Westin Cozumel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Westin Cozumel?

Cats and dogs are welcome at The Westin Cozumel, with food and water bowls and litter trays on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 15 kg per pet.

The Westin Cozumel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 508 out of 863 reviews
Rating 8 - Good. 179 out of 863 reviews
Rating 6 - Okay. 92 out of 863 reviews
Rating 4 - Poor. 37 out of 863 reviews
Rating 2 - Terrible. 47 out of 863 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Merit

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Food always took a long time to get, came out cold and very bland. Had the all-inclusive package maybe that was the reason. Bought a bottle of wine for dinner one night, got a call on the phone when my wife and I were in bed saying I had to pay cash. That night, and the server was coming up to the room. Went down to the desk asked for a hold for charged room account. Hotel put $577.81 on hold on credit card. Paid off account at check out, hotel still kept $577.81. 10 days later and calling hotel 3 times still will not release money. Worst hotel experience in my life, I'm 63 years old.
Stayed 8 nights in Oct 2025

10/10 Excellent

Adriana

Stayed 1 night in Oct 2025

10/10 Excellent

Angelica Stach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and the hotel was clean and well maintained
Stayed 7 nights in Oct 2025

6/10 Okay

kristina

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Positives: 1. beach front property, with room’s balcony facing the beach 2. All-inclusive option 3. friendly wait staff 4. Delicious breakfasts, beef dishes, some appetizers, & some desserts 5. Great selections of alcoholic & non-alcoholic drinks. 6. 24-hour spacious gym with adequate equipments for complete workouts. Negatives: 1. a-la-carte dining only, most of the time took 40-45 minutes just to get the food 2. No consistent flag updates on the ocean condition. We had a scary windy storm one day & really rough water, but flag was yellow!! 3. dive-shop water sports was non-existent, they kept yellow flag on rough 3 days including during a scary storm, but red flags on last 2 days perfect days of no wind, no wave. The staff at dive shops just said: “cancel, maybe tomorrow”. 4. Absolutely no on-site activities, other than (small) kids club. 5. Location is far from any attractions or markets 6. Bland pasta & fish dishes. 7. Although we paid for all-inclusive, taking food out of the restaurants or to-go was discouraged. 8. No grab-and-go snacks, you’d have to actually order and eat them at the restaurants or get room service for additional fees. One of the main reasons we booked this one was because of the complimentary kayaks & paddle boards, but we were denied using them on 2 perfect super calm days!! Advertisement is misleading!!
Stayed 4 nights in Oct 2025

10/10 Excellent

Jana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 2nd stay for excellent. Rooms are tired and need love comparing when we visited 8 years ago.
Stayed 6 nights in Apr 2025

2/10 Terrible

Sheila

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Save yourself from my experience. Read for a full experience review: Beautiful location and views, but service and management are seriously lacking. Here’s the reality: • Beach & bugs: Sand flies everywhere, mosquitos swarm at night, no fans, no bug spray sold at the shop. My legs and back are torn up from sand fly bites. We’ve never been to a beach that infested before. I have scars a week later. • Service: Staff mostly stand around chatting instead of helping. Several times we had to walk down to the street to hail a taxi because there was no bell hop working. Westins are known for their level of care - not this place. • Towels: Charged $20 for “dirty” towels. I asked for proof and they provided a generic picture of a towel used by a woman 10 shades darker than me. I am very fair skinned and this picture they sent is no where close to my tone. The housekeeper is either very mistaken on room numbers or they do this repeatedly using the same photo. • Noisy rooms & housekeepers: You can hear everything from neighbors. Housekeeping cleans with music blasting — impossible to rest when they are on your floor. • Food & dining: They will not allow you to order drinks without ordering very expensive food. They say it’s law, no one else did this to us. Just something to be aware of. • Pricing issues: Bartender offered 2-for-1 mojitos — ended up charging $18. $18 for 2/1 special is crazy work. Get drinks at a fraction of the cost down the street. • Lobby: Water leak caused mi
Stayed 4 nights in Sep 2025

8/10 Good

Gina

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Staff
Stayed 4 nights in Oct 2025

10/10 Excellent

tali, Haifa

Travelled with family
Liked: Cleanliness
Nice room
Stayed 1 night in Oct 2025

10/10 Excellent

Robert

Stayed 7 nights in Sep 2025

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I was please with everything and the staff very helpful I will come back again soon
Stayed 6 nights in Sep 2025

10/10 Excellent

Jorge Lopez

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice environment, nice bed and comfortable. Close to everything
Stayed 4 nights in Sep 2025

10/10 Excellent

JESSICA RUIZ

Liked: Cleanliness, staff & service, property conditions & facilities
Happy
Stayed 1 night in Sep 2025

10/10 Excellent

Esteban De Miguel

Travelled with family and small children
Liked: Amenities
Todo excellent. El único detalle fue la presión de la regadera
Stayed 7 nights in Jul 2025

6/10 Okay

Radmila

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness
Family Trip to The Westin Cozumel – Disappointing Experience We stayed at The Westin Cozumel for a 7-day family trip centered around a destination wedding, and unfortunately, the experience fell far below expectations. For 5 out of the 7 days, there was only cold water in the showers, which made basic comfort a challenge. The food selection was extremely limited, and the customer service from staff was consistently poor. Despite being a group of 6–8 people, we were not allowed to sit together for meals—whether it was breakfast, lunch, or dinner—as the staff refused to accommodate us by moving tables. This lack of flexibility and hospitality was very frustrating, especially given the reason for our trip. Additionally, the hotel offered no entertainment whatsoever—not even background music by the pool—making the atmosphere feel dull and uninviting. Overall, we were very disappointed with our stay. If you're considering The Westin Cozumel, we strongly recommend looking elsewhere. Avoid at all costs.
Stayed 7 nights in Aug 2025

10/10 Excellent

Cheryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with our all inclusive stay. We only wish there was some type of entertainment in the evenings. Our favorite meal was breakfast. The buffet was excellent ! I enjoyed a cook to order omelette all 4 days. The food at the pool area was also great!!
Stayed 4 nights in Aug 2025

10/10 Excellent

Jeffery

Stayed 6 nights in Aug 2025

8/10 Good

Angelia

Travelled with partner
Liked: Staff & service, amenities
Housekeeping needs to do a little more, but overall a clwan room
Stayed 7 nights in Aug 2025

10/10 Excellent

Marco, México

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En conjunto es excelente el personal, hotel y playa
Stayed 7 nights in Aug 2025

10/10 Excellent

Donald

Stayed 3 nights in Jul 2025

10/10 Excellent

Yuriy, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best reef in Cozumel.
Stayed 4 nights in Aug 2025

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel for a low key family vacation. The hotel itself was clean and beautiful. Staff was friendly and accommodating. The Beach area is small but pristine water
Stayed 5 nights in Jul 2025

10/10 Excellent

Elizabeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We celebrated our 11th wedding anniversary here and couldn’t have picked a more beautiful spot! The entire property was incredible and instantly put us in vacation mode. We loved that we could snorkel right there on the property, such a fun experience to share with our kids. The restaurant staff at Gaviotas were incredibly kind and truly went above and beyond to make our stay special. The views from both our room and the restaurant were absolutely spectacular, the kind you want to soak in all day. If I could suggest a couple of improvements, it would be to provide more hotel information at check-in, like hours and details on amenities, even a simple printable would be perfect. Also, the shower door seal in our room wasn’t working properly and let out quite a bit of water. Overall, it was a memorable and relaxing stay, and we’re so glad we chose this hotel for our special occasion!
Stayed 1 night in Jul 2025

10/10 Excellent

Jonna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2025

10/10 Excellent

GILBERTO

Liked: Cleanliness, staff & service, property conditions & facilities
The ocean view was great from the 6th floor and the room was clean and stocked. Snorkeling right off the property is great and somewhat addicting. The staff is friendly and hard hard working: Alex at the snack bar kept us fed and hydrated and was very available and attentive. Vicky, also at the snack bar has a great personality and treated us well. Rosendo and dinner is very professional and provides top notch service. I can't say enough about the entire staff as they are all very helpful and friendly. Areas for improvement was the pool as it had debri and was not kept clean during the day. The barking pets was something I could do without.
Stayed 4 nights in Jul 2025

8/10 Good

Brent

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Is a nice property with beach access and some decent snorkeling.. staff is very friendly and helpful.
Stayed 5 nights in Jul 2025