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Melia Cozumel All Inclusive

4.0 star property

Photo gallery for Melia Cozumel All Inclusive

2 outdoor pools, pool umbrellas, pool loungers
Property video
View from room
The Level Royal Suite
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • All-inclusive
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$402
includes taxes & fees
13 Apr - 14 Apr

Explore the area

View map
Carretera Costera Norte KM 5.8, Cozumel, QROO, 77600
  • Place, Playa San Juan
    ‪14 min walk‬
  • Place, Isla Cozumel Biosphere Reserve
    ‪9 min drive‬
  • Place, Chankanaab National Park
    ‪19 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪9 min drive‬

Room options

View all photos for Melia Ocean View

Melia Ocean View

Melia Ocean View

8.8 out of 10
Excellent
(92 reviews)
  • Ocean view
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for The Level Royal Suite

The Level Royal Suite | View from room

The Level Royal Suite

9.2 out of 10
Wonderful
(23 reviews)
  • Ocean view
  • 53 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for The Level Grand Premium

Minibar, in-room safe, desk, iron/ironing board

The Level Grand Premium

9.0 out of 10
Wonderful
(50 reviews)
  • Ocean view
  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Premium)

View from room

Junior Suite (Premium)

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom, Oceanfront

View from room

Premium Suite, 1 Bedroom, Oceanfront

7.8 out of 10
Good
(6 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Single Room Premium with Ocean View

Minibar, in-room safe, desk, iron/ironing board

Single Room Premium with Ocean View

  • Ocean view
  • 44 sq m
  • Sleeps 1

View all photos for Single Room Premium with Ocean View

Minibar, in-room safe, desk, iron/ironing board

Single Room Premium with Ocean View

  • Ocean view
  • 51 sq m
  • Sleeps 1

View all photos for Suite with Ocean View

Minibar, in-room safe, desk, iron/ironing board

Suite with Ocean View

  • Ocean view
  • 53 sq m
  • Sleeps 2

View all photos for Room Superior with Ocean View

Minibar, in-room safe, desk, iron/ironing board

Room Superior with Ocean View

  • Ocean view
  • 58 sq m
  • Sleeps 4

View all photos for Single Room Superior with Ocean View

Minibar, in-room safe, desk, iron/ironing board

Single Room Superior with Ocean View

  • Ocean view
  • 58 sq m
  • Sleeps 1

View all photos for Suite Junior with Garden View

Minibar, in-room safe, desk, iron/ironing board

Suite Junior with Garden View

  • Garden view
  • Sleeps 6

View all photos for Single Suite Junior with Garden View

Minibar, in-room safe, desk, iron/ironing board

Single Suite Junior with Garden View

  • Garden view
  • 85 sq m
  • Sleeps 1

View all photos for The Level Family Junior Suite

View from room

The Level Family Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 86 sq m
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Melia Room Garden View (2+1)

View from room

Melia Room Garden View (2+1)

  • Garden view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Melia Room Garden View (2+2)

View from room

Melia Room Garden View (2+2)

  • Garden view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Melia Room Sea View (2+2)

Minibar, in-room safe, desk, iron/ironing board

Melia Room Sea View (2+2)

  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Melia Room Sea View (2+1)

Minibar, in-room safe, desk, iron/ironing board

Melia Room Sea View (2+1)

  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for The Level Grand Premium (2+2)

Minibar, in-room safe, desk, iron/ironing board

The Level Grand Premium (2+2)

  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for The Level Grand Premium (2+1)

Minibar, in-room safe, desk, iron/ironing board

The Level Grand Premium (2+1)

  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Suite, 1 Bedroom, Oceanfront (2+2)

View from room

Premium Suite, 1 Bedroom, Oceanfront (2+2)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom, Oceanfront (2+1)

View from room

Premium Suite, 1 Bedroom, Oceanfront (2+1)

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for The Level Family Junior Suite (2+4)

View from room

The Level Family Junior Suite (2+4)

  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for The Level Family Junior Suite (2+2)

View from room

The Level Family Junior Suite (2+2)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for The Level Family Junior Suite (2+3)

View from room

The Level Family Junior Suite (2+3)

  • Ocean view
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Junior Suite (Premium 2+2)

View from room

Junior Suite (Premium 2+2)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Premium 2+1)

View from room

Junior Suite (Premium 2+1)

  • Ocean view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Melia Garden View

Minibar, in-room safe, desk, iron/ironing board

Melia Garden View

8.6 out of 10
Excellent
(84 reviews)
  • Garden view
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Standard with Garden View

Minibar, in-room safe, desk, iron/ironing board

Room Standard with Garden View

  • Garden view
  • 43 sq m
  • Sleeps 4

View all photos for Single Room Standard with Garden View

Minibar, in-room safe, desk, iron/ironing board

Single Room Standard with Garden View

  • Garden view
  • 43 sq m
  • Sleeps 1

View all photos for Room Standard with Ocean View

Minibar, in-room safe, desk, iron/ironing board

Room Standard with Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 43 sq m
  • Sleeps 4

View all photos for Single Room Standard with Ocean View

Minibar, in-room safe, desk, iron/ironing board

Single Room Standard with Ocean View

  • Ocean view
  • 43 sq m
  • Sleeps 1

About the area

Cozumel

An all-inclusive stay in Cozumel awaits you at Melia Cozumel All Inclusive. You'll be 6.2 km (3.9 mi) from Museo de la Isla de Cozumel and 6.3 km (3.9 mi) from San Miguel Church. Highlights at this beachfront property include 4 restaurants, 2 outdoor swimming pools and 5 bars/lounges. .A relaxing visit to YHI Wellness Center can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. El Embarcadero Beach Bar is the property's own bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site 24-hour gym and outdoor tennis court. Plus you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. There's also the convenience of free self parking. .Sights within a 20-minute drive of this 4-property class Zona Hotelera Norte property include Stingray Beach and Chankanaab National Park.

What's nearby

  • Playa San Juan - 14 min walk - 1.2 km
  • San Miguel Church - 8 min drive - 7.4 km
  • Isla Cozumel Biosphere Reserve - 9 min drive - 5.3 km
  • Chankanaab Beach Adventure Park - 19 min drive - 17.8 km
  • Chankanaab National Park - 19 min drive - 17.7 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 11 min drive

Restaurants

  • ‪Guido's - ‬6 min drive
  • ‪Melia Cozumel All Inclusive Golf & Beach Resort - ‬1 min walk
  • ‪El Cozumeleño Beach Resort - ‬3 min walk
  • ‪Hemingway Lounge Rest. & Bar - ‬5 min drive
  • ‪La Monina Restaurante & Beach Club - ‬5 min drive

About this property

Melia Cozumel All Inclusive

Melia Cozumel All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Bring your whole family to Melia Cozumel All Inclusive for summer fun including 2 outdoor swimming pools, mini golf and a children's pool.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness centre and a garden. Self parking is free.

This 4-star Cozumel property is smoke free.

  • 209 guestrooms or units
  • 12 levels
  • 3 buildings
  • 4 dining venues
  • 5 bars or lounges
  • 577 sq ft of conference space
  • 54 sq. m of conference space
  • Karaoke
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Melia Cozumel All Inclusive offers 209 air-conditioned accommodations with minibars and a safe. 42-inch plasma televisions come with satellite channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Similar properties

Exterior
Iberostar Waves Cozumel - All Inclusive
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.5 out of 5, Wonderful, 1,000 reviews
The price is AU$462
includes taxes & fees
21 Apr - 22 Apr
Iberostar Waves Cozumel - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 4 restaurants
  • 5 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Embarcadero Beach Bar
  • El Isleño Swim Up Bar
  • Fish House
  • Mole
  • Mole Snack BAr

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Air hockey
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Children's pool
  • Games
  • Karaoke
  • Kayaking
  • Mini golf
  • Outdoor tennis court
  • Snorkelling

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Mini golf
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 577 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 12 floors
  • 3 buildings
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 82.12 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa and Mastercard. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Melia All Inclusive Golf & Resort
Melia Cozumel All Inclusive Golf & Beach Resort
Melia Cozumel Golf Beach
Melia Cozumel All Inclusive Golf & Beach Hotel Cozumel
Melia Cozumel All Inclusive Golf And Beach Resort
Meliá Vacation Club Cozumel All Inclusive
Meliá Vacation Club All Inclusive
Meliá Vacation Club Cozumel
Meliá Golf All Inclusive
Meliá Cozumel Golf
Melia Cozumel All Inclusive Golf & Beach Hotel
Resort Melia Cozumel
Melia Cozumel All Inclusive Golf Beach Resort
Meliá Cozumel Golf All Inclusive All-inclusive property
Meliá Golf All Inclusive All-inclusive property
Melia Cozumel
Meliá Cozumel Golf All Inclusive
Melia Cozumel Golf All Inclusive
Melia Cozumel All Inclusive Cozumel
Melia Cozumel All Inclusive All-inclusive property
Melia Cozumel All Inclusive All-inclusive property Cozumel

Frequently asked questions

What is the cancellation policy at Melia Cozumel All Inclusive?

Melia Cozumel All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Melia Cozumel All Inclusive?

As of 25 Mar 2026, prices found for a 1-night stay for 2 adults at Melia Cozumel All Inclusive on 13 Apr 2026 start from AU$402, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Melia Cozumel All Inclusive?

Yep, Melia Cozumel All Inclusive has a free self car park.

Are there any beaches close to Melia Cozumel All Inclusive?

Yep, Melia Cozumel All Inclusive is a short 13-minute walk from Playa San Juan. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Melia Cozumel All Inclusive?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Melia Cozumel All Inclusive have a pool?

Yep, and guests love it! Melia Cozumel All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Melia Cozumel All Inclusive?

Melia Cozumel All Inclusive features 2 outdoor pools, 4 restaurants and 5 bars.

Is Melia Cozumel All Inclusive family-friendly?

You bet! With amenities such as a children's pool and an arcade, as well as free infant beds in the guestrooms, it's no surprise that Melia Cozumel All Inclusive is a hit with families.

Is there a free airport shuttle available at Melia Cozumel All Inclusive?

No, Melia Cozumel All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Melia Cozumel All Inclusive?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Melia Cozumel All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Melia Cozumel All Inclusive?

No, only service animals are allowed.

Melia Cozumel All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 585 out of 1056 reviews
Rating 8 - Good. 275 out of 1056 reviews
Rating 6 - Okay. 122 out of 1056 reviews
Rating 4 - Poor. 53 out of 1056 reviews
Rating 2 - Terrible. 21 out of 1056 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Alberto

Stayed 2 nights in Nov 2025

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staff all over the resort was very friendly.
Stayed 5 nights in Dec 2025

8/10 Good

Brendan

Travelled with partner
Liked: Staff & service, amenities
Staff was excellent
Stayed 4 nights in Dec 2025

2/10 Terrible

Rajendra

Stayed 3 nights in Dec 2025

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff, excellent location, a lot of fun!
Stayed 3 nights in Nov 2025

4/10 Poor

Edward

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Rooms are run down, damp and showers need to be completely replaced. Food is terrible. Definitely not a Level Grand Premium experience
Stayed 8 nights in Nov 2025

2/10 Terrible

benjamin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No room service Food is bad Service is slow! Drinks are cheap Many better hotels in Cozumel
Stayed 6 nights in Nov 2025

6/10 Okay

Elighu Carroll

Liked: Cleanliness
Staff was courteous, food needs improvement. Same stuff everyday. Construction was going on room was very noisy. Cleanliness of the room was good. But the food was just boring and monotonous.
Lobby bar
Lobby
Lobby
Stayed 4 nights in Dec 2025

10/10 Excellent

Bret

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and made our stay much more enjoyable.
Stayed 7 nights in Nov 2025

4/10 Poor

sandra

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Two stars for the wonderful staff they were very accommodating. But minus 3 stars for the food. The restaurants were not even good as well. I thought fish house would redeem the stay but that was probably the worst of the food. Also, I’ve never stayed at an all inclusive place where they have levels. I appreciate the extra care we received but not my whole family was able to upgrade their stay. But, I will say they were very accommodating if we all wanted to be in areas where there is a level. The rooms were nice but a little outdated. The beach was also nice and we utilized the amenities.
Stayed 4 nights in Nov 2025

10/10 Excellent

Felipe

Stayed 5 nights in Nov 2025

8/10 Good

Eduardo, Spring Branch

Stayed 3 nights in Nov 2025

10/10 Excellent

Paul, Chicago

Stayed 2 nights in Nov 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Loved how clean the property was but wish the food would have been better. The reservable restaurants were good.
Stayed 4 nights in Nov 2025

6/10 Okay

Thomas Randall

Travelled with partner
Rm 1205 is jr. Suite and I paid for a prem. One bedroom ocean front studio who is going to address this
Stayed 4 nights in Nov 2025

10/10 Excellent

Petronella Maria Anna

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We loved our time at Melia Cozumel. The staff were all very courteous and friendly, with special thanks to Sandra in the dining room! Our room was great and the whole complex was always kept very clean. There were lots of activities to choose from and the beach was really nice. Any time we needed help, staff were quick to respond and very helpful. Definitely plan to go back.
Stayed 13 nights in Nov 2025

10/10 Excellent

Chunsley Seymour

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great! Kudos to Oscar for taking care of everything we needed and making our wedding anniversary memorable.
Stayed 5 nights in Nov 2025

4/10 Poor

Barbara, Maryville

Travelled with partner
Liked: Cleanliness
Sadly, our stay at Melia was less than satisfactory. We have stayed at many all inclusives over the years and this experience was by far the worst. I conveyed my issues to Sandra Giovana Osorno Lopez on the day we checked out. She said she would be issuing a free 3 night stay certificate in the next few days, but I have heard nothing from her, and quite frankly I seriously doubt we would return to Melia. It was a toss up between Dreams and Melia. I chose Dreams, my spouse chose Melia. Two elevators for a 12 story building and one was disabled. The stairway is in deplorable condition. We checked it out in case of an emergency, such as a power outage, which we did indeed experience, however, I can not imagine using the stairwell unless absolutely necessary. The day of our arrival we had no hot water in the room. It was fixed while we were out to dinner, but the maintenance person did not clean up the tub after the repair. We were locked out of the room safe 3 times in 4 days. The first repair was done promptly. Approximately 20 minutes. The second repair was also done promptly. The third repair 1 1/2 hours. Buffet food was barely warm. Only 2 other restaurants. Both required reservations for dinner. Extremely high winds. The patio door frame was not sealed properly and the entry door had a large gap. We experienced a wind tunnel through the room. Whistling wind for the last 2 days of the 6 day stay. The staff is fantastic. Always courteous, helpful friendly. Would not
Stayed 6 nights in Nov 2025

10/10 Excellent

Mia-Fe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff. Food is delicious, room is stunning. All the amenities you need, relaxing and fulfilling vacation. Would definetly come again
Stayed 6 nights in Nov 2025

10/10 Excellent

Claudia

Stayed 3 nights in Nov 2025

10/10 Excellent

Maria, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Grea tbtike
Stayed 2 nights in Oct 2025

6/10 Okay

Michelle, Oakland

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The food was good the staff was nice. Didn’t like the restrictions on the all inclusive for alcohol. You had to buy a higher tier to even get Malibu run which is far from expensive. Would recommend staying there.
Stayed 7 nights in Nov 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, property conditions & facilities
Beautiful grounds
Stayed 5 nights in Nov 2025

10/10 Excellent

Megan

Stayed 3 nights in Nov 2025

10/10 Excellent

Bridger

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Smaller resort but with a surprisingly large beach area. The staff were very friendly, from the bartenders, housekeeping, servers, to the activity leaders, it was a very pleasant experience. I would definitely prefer the island of Cozumel over Cancun now.
Stayed 7 nights in Nov 2025