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Zel Cozumel

Property class: 4

Photo gallery for Zel Cozumel

A hotel room with a bed, a desk with a computer, a chair, a small table, a potted plant, and a view of the sea through a glass door.
Property video
A spacious indoor dining area with multiple tables and chairs, large windows offering views of greenery, and a high ceiling with woven light fixtures.
A kitchenette with a vintage radio, a kettle, and a coffee maker on the counter.
A white console table with a mirror, a potted plant, and a small vase.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • All-inclusive
  • Pet-friendly
  • Parking included

Explore the area

View map
Carretera Costera Norte KM 5.8, Cozumel, QROO, 77600
  • Place, Playa San Juan
    ‪14 min walk‬
  • Place, Chankanaab National Park
    ‪22 min drive‬
  • Place, Chankanaab Beach Adventure Park
    ‪23 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪12 min drive‬

Room options

View all photos for ZEL Room Ocean View

A hotel room with a bed, a seating area with a view, and a large window.

ZEL Room Ocean View

8.8 out of 10
Excellent
(99 reviews)
  • Sea view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for ZEL Premier Suite Ocean Front

A hotel room with a bed, a desk, a chair, a sofa, a TV, and a view of the sea.

ZEL Premier Suite Ocean Front

9.2 out of 10
Wonderful
(26 reviews)
  • Sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for ZEL Suite Ocean Front

A hotel room with a large bed, a view of the ocean, a dining table with a book and glasses, and a chair with a hat.

ZEL Suite Ocean Front

9.0 out of 10
Wonderful
(56 reviews)
  • Sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for ZEL Junior Suite Ocean Front

A hotel room with a bed, a desk, a chair, a sofa, a balcony with a view of the sea, and a large window.

ZEL Junior Suite Ocean Front

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for ZEL House Ocean Front

A hotel room with a bed, a desk with a computer, a chair, a small table, a potted plant, and a view of the sea through a glass door.

ZEL House Ocean Front

7.8 out of 10
Good
(6 reviews)
  • Sea view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room

A hotel room with a bed, a desk with a chair, a TV, and a balcony with a view of greenery.

Room

  • Sleeps 6

View all photos for Room

A bathroom with a large mirror, a white sink, and a towel rack.

Room

  • Sleeps 2

View all photos for Room

A room with a bedside table, a lamp, a hanging light fixture, and a wall-mounted switch.

Room

  • Ocean view
  • 44 sq m
  • Sleeps 4

View all photos for ZEL Suite Garden View

A hotel room with a large bed, two bedside tables with lamps, a nightstand, a sofa, and a wall with a decorative pattern.

ZEL Suite Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 86 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for ZEL House Penthouse Suite Ocean Front

A hotel room with a bed, a desk with a computer, a chair, a small table, a potted plant, and a view of the sea through a glass door.

ZEL House Penthouse Suite Ocean Front

  • Sea view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for ZEL Room Garden View

A hotel room with a large bed, a seating area with a view, and a window with curtains.

ZEL Room Garden View

8.4 out of 10
Very good
(93 reviews)
  • Garden view
  • 43 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

About the area

Cozumel

An all-inclusive stay in Cozumel awaits you at Zel Cozumel. You'll be 6.2 km (3.9 mi) from Museo de la Isla de Cozumel and 6.3 km (3.9 mi) from San Miguel Church. .A pampering day can include deep-tissue massages and sports massages along with facials and mani/pedis. The restaurant, Caramba, serves Mediterranean cuisine. Spend the day at the beach and enjoy the on-site golf course, outdoor swimming pool and free kids' club. Additionally, you'll find free Wi-Fi in public areas, a 24-hour gym and an outdoor tennis court. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of a free airport shuttle.
View more Resorts in CozumelOpens in a new window

What's nearby

  • Playa San Juan - 14 min walk - 1.2 km
  • San Miguel Church - 10 min drive - 7.4 km
  • Chankanaab National Park - 22 min drive - 17.7 km
  • Chankanaab Beach Adventure Park - 23 min drive - 18.4 km
  • Paradise Beach - 30 min drive - 24.0 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 11 min drive

Restaurants

  • ‪Guido's - ‬6 min drive
  • ‪El Cozumeleño Beach Resort - ‬3 min walk
  • ‪Bucano's Beach Club - ‬16 min walk
  • ‪Marimex - ‬8 min drive
  • ‪Hemingway Lounge Rest. & Bar - ‬5 min drive

About this property

Zel Cozumel

Zel Cozumel is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Zel Cozumel offers its guests a full-service spa, a golf course, and an outdoor tennis court. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces.

An outdoor pool, a 24-hour health club, and a complimentary children's club are also featured at the family-friendly Zel Cozumel. A roundtrip airport shuttle is free (available 24 hours). Self parking is free.

This 4-star Cozumel property is smoke free.

  • 209 guestrooms or units
  • 12 levels
  • 3 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Deli
  • Kid's club (free)
  • Childcare (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Beauty salon
  • ATM
  • Bellhop
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
Zel Cozumel offers 209 accommodations. Beds feature down duvets. 42-inch plasma televisions come with satellite channels. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle
  • Free uncovered self parking on site
  • Limited on-site self parking

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Caramba
  • Parda Beach
  • Swim Up Bar
  • Volcán

Things to do

  • 18-hole golf course
  • 24-hour health club
  • Free children's club
  • Full-service spa
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court

Family friendly

  • Free babysitting
  • Free children's club
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • Meeting rooms

Outdoors

  • On the beach

Full-service spa

  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)

More

  • 12 floors
  • 3 buildings
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

More

  • Connecting rooms available
  • Streaming fitness classes

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 950.00 per pet, per night
  • Only dogs are allowed
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 82.12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 950.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
Parties and events (including weddings) are allowed on site
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express and cash. Parties and events (including weddings) are allowed on site. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Melia All Inclusive Golf & Resort
Melia Cozumel All Inclusive Golf & Beach Resort
Melia Cozumel Golf Beach
Melia Cozumel All Inclusive Golf & Beach Hotel Cozumel
Melia Cozumel All Inclusive Golf And Beach Resort
Meliá Vacation Club Cozumel All Inclusive
Meliá Vacation Club All Inclusive
Meliá Vacation Club Cozumel
Meliá Golf All Inclusive
Meliá Cozumel Golf
Melia Cozumel All Inclusive Golf & Beach Hotel
Resort Melia Cozumel
Melia Cozumel All Inclusive Golf Beach Resort
Meliá Cozumel Golf All Inclusive All-inclusive property
Meliá Golf All Inclusive All-inclusive property
Melia Cozumel
Meliá Cozumel Golf All Inclusive
Melia Cozumel Golf All Inclusive
Melia Cozumel All Inclusive Cozumel
Melia Cozumel All Inclusive All-inclusive property
Melia Cozumel All Inclusive All-inclusive property Cozumel

Frequently asked questions

What is the cancellation policy at Zel Cozumel?

Zel Cozumel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Zel Cozumel?

Yep, Zel Cozumel has a free self car park.

Are there any beaches close to Zel Cozumel?

Yep, Zel Cozumel is a short 13-minute walk from Playa San Juan.

Is there a spa on site at Zel Cozumel?

Yep, there is an onsite spa at Zel Cozumel. You'll enjoy heaps of services like facials and deep-tissue massages.

Does Zel Cozumel have a pool?

Yep, and guests love it! Zel Cozumel has an outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Zel Cozumel?

Zel Cozumel features a full-service spa, a 24-hour health club and an outdoor pool.

Is Zel Cozumel family-friendly?

You bet! With amenities such as a free children's club, free babysitting and on-site mini golf, it's no surprise that Zel Cozumel is a hit with families.

Is there a free airport shuttle available at Zel Cozumel?

Yep, there's a free airport shuttle that runs 24 hours a day.

Is there a bar or restaurant at Zel Cozumel?

Yep, they've got a beach bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Zel Cozumel?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Zel Cozumel?

Dogs are welcome at Zel Cozumel, with food and water bowls on offer.

Is there a golf course on site at Zel Cozumel?

Yep, Zel Cozumel has an 18-hole golf course. You will also find mini golf.

Zel Cozumel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 583 out of 1039 reviews
Rating 8 - Good. 261 out of 1039 reviews
Rating 6 - Okay. 125 out of 1039 reviews
Rating 4 - Poor. 46 out of 1039 reviews
Rating 2 - Terrible. 24 out of 1039 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is in a great location. Overall is very clean, staff is amazing, and entertainment was a lot of fun. My family found the food to be very good.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful bright room, great staff, great food, lovely beach and pool area!
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Resort was clean and staff was friendly
Stayed 6 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds with great pillows and linens, spacious resort, plenty of dining options, great food,and wonderful staff!
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing the rooms were clean and updated the beds were comfortable the ample supply if bottled water was great! I had one that f the best massages ever! The magic show and evening entertainment was great! The food was great! We loved our stay!
Stayed 5 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing! Resort is Smaller than we expected but the staff made it so pleasant and the beach was magnificent! Rooms always clean and restocked. Beautiful and relaxing trip.
Stayed 7 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! Great place to stay. Nice staff, clean, nice beach. I will definitely return.
Stayed 8 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an incredible property with wonderful people in a very beautiful spot. We enjoyed it immensely.
Stayed 6 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay! Fish house was the best meal ever!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVE this place!! We will be back.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond to make sure we had the best stay possible and that we had everything we wanted/needed. All inclusive is definitely the way to go!! Loved the beach right outside our door, and there were different shows to go to every night. So many different activities to do at the resorts as well as in town. Will definitely book again and bring family with us!!!
Stayed 9 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my forth time here and I’m still impressed with the great service and facilities the staff c
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Great location, stars and facilities
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful site on ocean.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone there were friendly and helpful. Easy check in. The food and the drinks were great. Would highly recommend!!!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Melia. I wasn’t a big fan of their food, but I am a picky eater. Breakfast was my favorite. You can definitely make it work. Beach was very clean and amazing. I would come back, for sure!
Stayed 4 nights in May 2026
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great staff, old and musty, moldy building, nice pool and bar area.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Great staff.
Stayed 5 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is fantastic and make your stay seamless. Beautifully decorated and immaculate beaches.
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean, the staff were excellent and the beach and pool areas were great
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar stocked, rooms air conditioned and room was very clean. Staff were excellent the entire stay (s/o Oscar our concierge). Would definitely return.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
This was our third stay with our family and once again, nothing but good things to say about this resort. The location, grounds, staff and food are all amazing and we will definitely be visiting again in future.
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great, very pleasant and accommodating. Check in was easy. Beach area is beautiful!
View from our Garden View room.
Stayed 6 nights in Mar 2026