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Melia Cozumel All Inclusive

3.5 star property
Family-friendly beachfront location with 2 outdoor pools

Photo gallery for Melia Cozumel All Inclusive

On the beach, white sand, sun-loungers, beach umbrellas
Property video
1 bedroom, minibar, in-room safe, desk
Exterior detail
2 outdoor pools, pool umbrellas, pool loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • All-inclusive
  • Housekeeping
  • Pool
The current price is AU$448
includes taxes & fees
21 June - 22 June

Explore the area

Map
Carretera Costera Norte KM 5.8, Cozumel, QROO, 77600
  • Isla de Pasion
  • San Miguel Church
    ‪8 min drive‬
  • Punta Langosta Pier
    ‪8 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪8 min drive‬

Room options

View all photos for Junior Suite (Premium 2+1)

View from room

Junior Suite (Premium 2+1)

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Separate bedroom
Deep-soaking bath
Eco-friendly toiletries
Rainfall showerhead
Hairdryer
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Premium 2+2)

View from room

Junior Suite (Premium 2+2)

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Separate bedroom
Deep-soaking bath
Eco-friendly toiletries
Rainfall showerhead
Hairdryer
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for The Level Grand Premium (2+1)

1 bedroom, minibar, in-room safe, desk

The Level Grand Premium (2+1)

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Separate bedroom
Deep-soaking bath
Eco-friendly toiletries
Rainfall showerhead
Hairdryer
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for The Level Family Junior Suite

View from room

The Level Family Junior Suite

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Separate bedroom
Deep-soaking bath
Eco-friendly toiletries
Rainfall showerhead
Hairdryer
  • 86 sq m
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Melia Ocean View

Melia Ocean View

Melia Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Plasma TV
Separate bedroom
Deep-soaking bath
Eco-friendly toiletries
Rainfall showerhead
  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for The Level Royal Suite

The Level Royal Suite | View from room

The Level Royal Suite

Highlights

Patio
Garden
Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Plasma TV
Renovated in 2015
  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom, Oceanfront

View from room

Premium Suite, 1 Bedroom, Oceanfront

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Separate bedroom
Pillow-top bed
Deep-soaking bath
Eco-friendly toiletries
Rainfall showerhead
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Melia Garden View

1 bedroom, minibar, in-room safe, desk

Melia Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Plasma TV
Separate bedroom
Deep-soaking bath
Eco-friendly toiletries
Rainfall showerhead
  • 43 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Premium)

View from room

Junior Suite (Premium)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Plasma TV
Separate bedroom
Deep-soaking bath
Eco-friendly toiletries
Rainfall showerhead
  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for The Level Family Junior Suite (2+2)

View from room

The Level Family Junior Suite (2+2)

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Separate bedroom
Deep-soaking bath
Eco-friendly toiletries
Rainfall showerhead
Hairdryer
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for The Level Family Junior Suite (2+3)

View from room

The Level Family Junior Suite (2+3)

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Separate bedroom
Deep-soaking bath
Eco-friendly toiletries
Rainfall showerhead
Hairdryer
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

View all photos for Premium Suite, 1 Bedroom, Oceanfront (2+2)

View from room

Premium Suite, 1 Bedroom, Oceanfront (2+2)

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Separate bedroom
Deep-soaking bath
Eco-friendly toiletries
Rainfall showerhead
Hairdryer
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for The Level Family Junior Suite (2+4)

View from room

The Level Family Junior Suite (2+4)

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Separate bedroom
Deep-soaking bath
Eco-friendly toiletries
Rainfall showerhead
Hairdryer
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for The Level Grand Premium

1 bedroom, minibar, in-room safe, desk

The Level Grand Premium

Highlights

Balcony
Air conditioning
Free cots/infant beds
Plasma TV
Pillow-top bed
Separate bedroom
Deep-soaking bath
Bathrobes
  • 58 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Suite, 1 Bedroom, Oceanfront (2+1)

View from room

Premium Suite, 1 Bedroom, Oceanfront (2+1)

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Separate bedroom
Deep-soaking bath
Eco-friendly toiletries
Rainfall showerhead
Hairdryer
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Melia Room Sea View (2+1)

1 bedroom, minibar, in-room safe, desk

Melia Room Sea View (2+1)

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Separate bedroom
Deep-soaking bath
Eco-friendly toiletries
Rainfall showerhead
Hairdryer
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for The Level Grand Premium (2+2)

1 bedroom, minibar, in-room safe, desk

The Level Grand Premium (2+2)

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Separate bedroom
Deep-soaking bath
Eco-friendly toiletries
Rainfall showerhead
Hairdryer
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Melia Room Garden View (2+1)

View from room

Melia Room Garden View (2+1)

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Separate bedroom
Deep-soaking bath
Eco-friendly toiletries
Rainfall showerhead
Hairdryer
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Melia Room Sea View (2+2)

1 bedroom, minibar, in-room safe, desk

Melia Room Sea View (2+2)

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Separate bedroom
Deep-soaking bath
Eco-friendly toiletries
Rainfall showerhead
Hairdryer
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Melia Room Garden View (2+2)

View from room

Melia Room Garden View (2+2)

Highlights

Air conditioning
Free cots/infant beds
Plasma TV
Separate bedroom
Deep-soaking bath
Eco-friendly toiletries
Rainfall showerhead
Hairdryer
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Junior With Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior With Garden View

  • Sleeps 6
  • 2 Double Beds and 1 King Bed

View all photos for Single Room Premium With Ocean View

1 bedroom, minibar, in-room safe, desk

Single Room Premium With Ocean View

  • Ocean view
  • Sleeps 1
  • 1 King Bed

View all photos for Single Room Premium With Ocean View

1 bedroom, minibar, in-room safe, desk

Single Room Premium With Ocean View

  • Ocean view
  • Sleeps 1
  • 1 King Bed

View all photos for Room Superior With Ocean View

1 bedroom, minibar, in-room safe, desk

Room Superior With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Ocean View

1 bedroom, minibar, in-room safe, desk

Room Standard With Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite With Ocean View

1 bedroom, minibar, in-room safe, desk

Suite With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Single Suite Junior With Garden View

1 bedroom, minibar, in-room safe, desk

Single Suite Junior With Garden View

  • Sleeps 1
  • 1 King Bed and 2 Double Beds

View all photos for Room Standard With Garden View

1 bedroom, minibar, in-room safe, desk

Room Standard With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Single Room Standard With Ocean View

1 bedroom, minibar, in-room safe, desk

Single Room Standard With Ocean View

  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Single Room Standard With Garden View

1 bedroom, minibar, in-room safe, desk

Single Room Standard With Garden View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Single Room Superior With Ocean View

1 bedroom, minibar, in-room safe, desk

Single Room Superior With Ocean View

  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

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  • Pool
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The price is AU$245
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19 June - 20 June
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About the area

Cozumel

An all-inclusive stay in Cozumel awaits you at Melia Cozumel All Inclusive. You'll be 6.2 km (3.9 mi) from Museo de la Isla de Cozumel and 6.3 km (3.9 mi) from Punta Langosta Pier. Highlights at this beachfront property include 4 restaurants, 2 outdoor swimming pools and 5 bars/lounges. .A relaxing visit to YHI Wellness Center can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. El Embarcadero Beach Bar is the property's own bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site 24-hour gym and outdoor tennis court. Plus you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 3.5-property class Zona Hotelera Norte property include San Miguel Church and Stingray Beach.

What's nearby

  • Cozumel Museum - 7 min drive - 6.8 km
  • Cozumel Maritime Terminal - 7 min drive - 7.1 km
  • San Miguel Church - 8 min drive - 7.4 km
  • Punta Langosta Pier - 8 min drive - 7.8 km
  • Dolphinaris - 9 min drive - 8.9 km

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 11 min drive

Restaurants

  • ‪Islands Beach Club - ‬15 min walk
  • ‪Marimex - ‬9 min drive
  • ‪Guido's - ‬6 min drive
  • ‪Cocotiki - ‬2 min walk
  • ‪Tequila Beach Club Cozumel - ‬2 min drive

About this property

Melia Cozumel All Inclusive

Family-friendly beachfront location with 2 outdoor pools
Melia Cozumel All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Bring your whole family to Melia Cozumel All Inclusive for summer fun including 2 outdoor swimming pools, mini golf and a children's pool.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness centre and a garden. Self parking is free.

This 3.5-star Cozumel property is smoke free.

  • 187 guestrooms or units
  • 12 levels
  • 3 buildings
  • 4 dining venues
  • 5 bars or lounges
  • 577 sq ft of conference space
  • 54 sq. m of conference space
  • Karaoke
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • No smoking on site
  • Bar by the pool
  • Swim-up bar
Melia Cozumel All Inclusive offers 187 air-conditioned accommodations with minibars and a safe. 42-inch plasma televisions come with satellite channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 4 restaurants
  • 5 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Embarcadero Beach Bar
  • El Isleño Swim Up Bar
  • Fish House
  • Mole
  • Mole Snack BAr

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Air hockey
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Children's pool
  • Games
  • Karaoke
  • Kayaking
  • Mini golf
  • Outdoor tennis court
  • Snorkelling

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free cot
  • Laundry facilities
  • Mini golf
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 577 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 12 floors
  • 3 buildings
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 80 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa and Mastercard. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Melia All Inclusive Golf & Resort
Melia Cozumel All Inclusive Golf & Beach Resort
Melia Cozumel Golf Beach
Melia Cozumel All Inclusive Golf & Beach Hotel Cozumel
Melia Cozumel All Inclusive Golf And Beach Resort
Meliá Vacation Club Cozumel All Inclusive
Meliá Vacation Club All Inclusive
Meliá Vacation Club Cozumel
Meliá Golf All Inclusive
Meliá Cozumel Golf
Melia Cozumel All Inclusive Golf & Beach Hotel
Resort Melia Cozumel
Melia Cozumel All Inclusive Golf Beach Resort
Meliá Cozumel Golf All Inclusive All-inclusive property
Meliá Golf All Inclusive All-inclusive property
Melia Cozumel
Meliá Cozumel Golf All Inclusive
Melia Cozumel Golf All Inclusive
Melia Cozumel All Inclusive Cozumel
Melia Cozumel All Inclusive All-inclusive property
Melia Cozumel All Inclusive All-inclusive property Cozumel

Frequently asked questions

What is the cancellation policy at Melia Cozumel All Inclusive?

Melia Cozumel All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Melia Cozumel All Inclusive?

As of 18 June 2025, prices found for a 1-night stay for 2 adults at Melia Cozumel All Inclusive on 21 June 2025 start from AU$441.86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Melia Cozumel All Inclusive?

Yep, Melia Cozumel All Inclusive has a free self car park.

Are there any beaches close to Melia Cozumel All Inclusive?

Yep, Melia Cozumel All Inclusive is a short 13-minute walk from Playa San Juan. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Melia Cozumel All Inclusive?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as sports massages.

Does Melia Cozumel All Inclusive have a pool?

Yep, and guests love it! Melia Cozumel All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Melia Cozumel All Inclusive?

Melia Cozumel All Inclusive features 2 outdoor pools, 4 restaurants and 5 bars.

Is Melia Cozumel All Inclusive family-friendly?

You bet! With amenities such as a children's pool and an arcade, as well as free infant beds in the guestrooms, it's no surprise that Melia Cozumel All Inclusive is a hit with families.

Is there a free airport shuttle available at Melia Cozumel All Inclusive?

No, Melia Cozumel All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Melia Cozumel All Inclusive?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Melia Cozumel All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Melia Cozumel All Inclusive?

No, only service animals are allowed.

Melia Cozumel All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 550 out of 1050 reviews
Rating 8 - Good. 301 out of 1050 reviews
Rating 6 - Okay. 120 out of 1050 reviews
Rating 4 - Poor. 58 out of 1050 reviews
Rating 2 - Terrible. 21 out of 1050 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jamie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love Melia for our family vacation with young kids. The staff is excellent! Absolutely adore the activity director Sussy, who always makes our trip extra enjoyable. The buffet food could be better and getting restaurant reservations is a bit difficult and frustrating. Would like the ability to eat at the restaurants each night or at least make reservations for when you get there.
Stayed 7 nights in Mar 2025

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was taken care of so we could relax and enjoy ourselves. The food was good and the staff excellent.
Stayed 6 nights in Mar 2025

10/10 Excellent

Jean

Travelled with family
The rooms were wonderful.
Stayed 10 nights in Mar 2025

10/10 Excellent

Shawn, Sioux Falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort facility. Appears quite modern. Directly on the beach. Resort provides decent amount and quality of seating around pools and on the beach. Food, primarily buffet; is top quality, and serves a lot of guests quickly. Staff is friendly, and helpful. Reservations for other on-site restaurants was difficult to obtain-rush to make reservations when the one customer service agent is available and before all reservations possibilities are taken. The reservation setup is my main complaint of this resort. Staff members are bilingual, but I assume most speak multiple languages. Rooms are very comfortable; daily maid services, balcony area, comfortable beds, dorm fridges with stocked beverages, chairs, tables, desk, closet, and valuables safe. Made a note for the pre check-in questionnaire to celebrate a family member’s birthday, and the resort provided a banner and balloons to the room, and very well received! Nightly on-site entertainment provided. Daytime activities offered; beach volleyball, bingo, pool volleyball, and yoga. Bars for refreshments were a little confusing; where are they, what’s open and when, but they do serve name brands. Staff members were constantly cleaning all areas. Family friendly, with all ages present. Best resort of three visits to Cozumel, with price a major consideration. Would gladly stay again.
Stayed 7 nights in Mar 2025

10/10 Excellent

Karen

The staff at Melia Cozumel were amazing ! Our room and view were outstanding! The beach was one of the nicest I’ve stayed at, and I’ve traveled all over Mexico and the Caribbean. There is so much to do there between excursions and shopping and taxis are always available as soon as you ask for one the only negative would be the food was average at best and it would be more accommodating that had another restaurant for dinner I would highly recommend this resort and I will definitely be going back. Great job to the staff for everything!
Stayed 5 nights in Mar 2025

8/10 Good

Kristin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved the beach and size of the resort. Lots of fun activities on site Dining options were limited. We were not permitted to make dinner reservations prior to check in and there was no restaurant availability for our entire stay. It was strange because there were empty tables at each restaurant every night. It is misleading to stay at at all inclusive and not have access to any dining options
Stayed 3 nights in Mar 2025

10/10 Excellent

James A

Stayed 10 nights in Mar 2025

8/10 Good

Sheri L

Stayed 5 nights in Feb 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Margaret Lou

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The were very happy with our stay at the Melia Cozumel. The hotel was very clean and well maintained. Gerardo was our concierge and he did an awesome job! Diego, Ian, Antonio, Daniel, Martin, Francisco, Roberto, Liliana and Rosa just to name a few did a wonderful job.
Stayed 7 nights in Mar 2025

10/10 Excellent

Michael

Travelled with group
The Meliá property in Cozumel is beautiful! This was are first visit, plan to return again. Our friends Peg and Allen Lisko invited us. Several of the staff were super friendly and helpful during our stay! Diego, Ian, Gerardo and Lillian were extremely nice and fantastic at providing great service to your guests!!!
Stayed 7 nights in Mar 2025

10/10 Excellent

Natalia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved staying here. Our personal assistant Alfonso went above and beyond to make our experience as wonderful as possible. From a quick, smooth check in (no time share hawks, no long waits after hours of travel), down to small personal touches such as balloons and cards on my birthday (which we never told the hotel about, but mentioned to him in passing)- he was a gem. The staff here is what makes this place so special. All of them are willing to help and are very open. The hotel isn’t the newest or the flashiest, but it is very close to town, and we liked having an adults-only side separate from the kids-side. The beach was beautiful. We will absolutely go back.
Stayed 7 nights in Nov 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2025

8/10 Good

Cynthia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was wonderful. Could have used some more night time options or activities and music by adult pool. We were on 14th floor and cleaning staff forgot about us a few times.
Stayed 7 nights in Feb 2025

6/10 Okay

concepcion, lakewood

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2025

8/10 Good

Carolyn

Stayed 7 nights in Mar 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing! There wasn't one time in 7 days that a staff memeber you passed didnt smile and say hello or how are you. Abril was our favorite!
Stayed 7 nights in Feb 2025

6/10 Okay

Tonya

Travelled with partner
Liked: Cleanliness, staff & service
Staff were great, dinning only average and room was average as well.
Stayed 5 nights in Feb 2025

8/10 Good

Connie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
It was nice enough but our room smelled musty and made our clothes stink. Our air conditioner was horribly loud and it was hard to sleep. The public bathrooms were not well marked.
Stayed 10 nights in Feb 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. Beach is beautiful. The property is very clean. The staff become your friends. Our concierge, Alfonso, was the absolute best. He provided over the top service that made us feel special. The service from Adrian, Martin, Diego and Ian was outstanding. This place loves their guests and it really shows.
Stayed 8 nights in Feb 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
I liked it…I wished there were more activities or a club for dancing…but it was beautiful, clean, friendly & relaxing…
Stayed 3 nights in Feb 2025

10/10 Excellent

Darrell Gene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome! We had a great time doing activities when we felt like it, and relaxing anytime we chose.
Stayed 4 nights in Feb 2025

10/10 Excellent

THOMAS, HIGHLAND

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good. Maybe a little more variety would make it even better?

10/10 Excellent

penny, swisher

Stayed 6 nights in Feb 2025

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Great beach and hotel. We were upset that we could not get into any of the restaurants on the property as they said they were fully booked for the week starting on the day we arrived, but we couldn't even make reservations until after we checked in. How is that possible they were fully booked? Only times available were after 9pm. Therefore, we got stuck at the buffet every day.
Stayed 5 nights in Feb 2025