Fairmont Banff Springs

4.0 star property
Luxury resort with 7 restaurants and full-service spa

Room options

Room, 1 Queen Bed (Fairmont)

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed (Fairmont View)

9.6 out of 10
Exceptional
(13 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 20 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Coffee and/or coffee maker

Deluxe Room, 1 King Bed

9.2 out of 10
Wonderful
(15 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Down duvet
Blackout curtains
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Coffee and/or coffee maker

Deluxe Room, 2 Queen Beds

8.4 out of 10
Very good
(10 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Gatehouse)

Coffee and/or coffee maker

Room, 1 King Bed (Gatehouse)

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Gatehouse)

Coffee and/or coffee maker

Room, 2 Queen Beds (Gatehouse)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds (Gatehouse)

Coffee and/or coffee maker

Suite, 2 Queen Beds (Gatehouse)

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 42 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

Fairmont Gold, Room, 1 King Bed

10.0 out of 10
Exceptional
(11 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed (Fairmont Gold View)

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 21 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed (Fairmont)

8.4 out of 10
Very good
(19 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds (Fairmont)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 20 sq m
  • Sleeps 2
  • 2 Double Beds

Room, 1 King Bed (Fairmont View)

9.8 out of 10
Exceptional
(22 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 20 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds (Fairmont View)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 20 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (View)

Coffee and/or coffee maker

Deluxe Room, 2 Double Beds (View)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, 1 Bedroom (King)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Fairmont Gold, Room, 2 Queen Beds

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
  • 21 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms (1King 1Double)

Suite, 2 Bedrooms (1King 1Double)

Suite, 2 Bedrooms (1King 1Double)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 79 sq m
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for Suite, 1 King Bed (Gatehouse)

Coffee and/or coffee maker

Suite, 1 King Bed (Gatehouse)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Down duvet
Blackout curtains
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Gatehouse)

Coffee and/or coffee maker

Room, 1 Queen Bed (Gatehouse)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Down duvet
Blackout curtains
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room, Multiple Beds (Gatehouse)

Family Room, Multiple Beds (Gatehouse)

Family Room, Multiple Beds (Gatehouse)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Down duvet
Blackout curtains
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

About the area

Banff

A luxury stay in Banff awaits you at Fairmont Banff Springs. Within steps you'll find Banff Springs Convention Centre and Fairmont Banff Springs Bowling Centre. Highlights at this family-friendly resort include 7 restaurants, 3 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages, thalassotherapy and reflexology along with access to the hot springs/mineral springs. The restaurant, Vermillion Room, serves international cuisine and is open for breakfast, lunch and dinner. Enjoy the 3 outdoor tennis courts, golf course and indoor swimming pool plus access to golf lessons. Business amenities include 22 meeting rooms, a conference centre, and a business centre. Plus you'll find an outdoor swimming pool, free Wi-Fi in public areas and a gym. There's also valet parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute walk of this 4-property class Banff Springs District resort include Banff Gondola and Upper Hot Springs.
View more Resorts in BanffOpens in a new window

What's nearby

  • Fairmont Banff Springs Bowling Centre - 1 min walk - 0.0 km
  • Banff Centre for Arts and Creativity - 15 min walk - 1.2 km
  • Banff Lake Louise Tourism Bureau - 5 min drive - 2.1 km
  • Upper Hot Springs - 10 min drive - 1.8 km
  • Banff Gondola - 10 min drive - 2.1 km

Getting around

  • Banff Station - 10 min drive
  • Calgary International Airport (YYC) - 99 min drive

Restaurants

  • ‪Banff Avenue Brewing Co - ‬4 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Chuck’s Steakhouse - ‬5 min drive
  • ‪Hankki Banff - ‬4 min drive
  • ‪Elk & Oarsman - ‬4 min drive

About this property

Fairmont Banff Springs

Luxury resort with 7 restaurants and full-service spa
Fairmont Banff Springs offers its guests a full-service spa, a golf course, and outdoor tennis courts. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A business centre and 22 meeting rooms are available. An outdoor pool, an indoor pool, and a children's pool are also featured at the luxury Fairmont Banff Springs. A round-trip airport shuttle and an area shuttle are available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Banff resort.

  • 757 guestrooms or units
  • 9 levels
  • 7 dining venues
  • 3 bars or lounges
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
Fairmont Banff Springs offers 757 accommodations with a safe and free newspapers. Beds feature down duvets and premium bedding. Flat-screen televisions come with pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include slippers, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 27 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including reflexology and thalassotherapy. The spa is equipped with Turkish bath/hammam. The spa is open daily. There are hot springs open between 8:30 AM and 7:00 PM.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Historic Hotels of the World.

Similar properties

Indoor pool
Moose Hotel And Suites
  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.7 out of 5, Exceptional, 2,192 reviews
The price is AU$365
includes taxes & fees
29 Oct - 30 Oct
Moose Hotel And Suites

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Parking on site (CAD 39 per day)
  • Valet parking on site (CAD 59 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe

Restaurants on site

  • 1888 Chop House
  • Castello Ristorante
  • Vermillion Room
  • Waldhaus Restaurant

Things to do

  • 18-hole golf course
  • 3 outdoor tennis courts
  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Cross-country skiing
  • Fitness classes
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Health club
  • Hiking/biking trails
  • Hot spring
  • Hot tub
  • Ice skating
  • Indoor pool
  • Mountain biking
  • Outdoor pool
  • Pro golf lessons
  • Pro golf shop
  • Sauna
  • Shopping
  • Ski passes
  • Ski storage
  • Sledding
  • Snowshoeing
  • Steam room
  • Tennis lessons
  • Volleyball
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room babysitting
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 22 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On the riverwalk
  • Picnic area
  • Terrace
  • Vegetable garden

Full-service spa

  • 27 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot spring
  • Hot springs open from 8:30 AM - 7:00 PM
  • Hot springs water temperature - 23 ºC
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Lift
  • Pool access ramp on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 55.59 per accommodation, per night
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 39 per day
  • Valet parking fee: CAD 59 per day (in/out privileges)
  • Pet fee: CAD 55.59 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. 

We should mention

  • Pool access available from 6 AM to 11 PM
  • Hot springs access available from 8:30 AM to 7:00 PM.
  • Reservations are needed for golf tee times. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Banff Fairmont
Banff Fairmont Springs
Banff Springs
Banff Springs Fairmont
Fairmont Banff Springs
The Fairmont Banff Springs Hotel
Fairmont Springs Banff
The Fairmont Banff Springs
Fairmont Springs Hotel Banff
Springs Banff
Fairmont Banff Hotel
Fairmont Banff Springs Hotel
Fairmont Hotel Banff
The Fairmont Banff Springs Banff
The Fairmont Banff Springs Hotel Banff
Fairmont Banff Springs Resort
Fairmont Banff Springs Banff
Fairmont Banff Springs Resort
Fairmont Banff Springs Resort Banff

Frequently asked questions

What is the cancellation policy at Fairmont Banff Springs?

Fairmont Banff Springs offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fairmont Banff Springs?

As of 28 Oct 2025, prices found for a 1-night stay for 2 adults at Fairmont Banff Springs on 9 Nov 2025 start from AU$895.63, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fairmont Banff Springs?

Yep, Fairmont Banff Springs has a self car park for CAD 39 per day.

Is there a spa on site at Fairmont Banff Springs?

Yep, there is an onsite spa at Fairmont Banff Springs. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Fairmont Banff Springs have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. The pool is open 6 AM to 11 PM.

What luxury perks are available at Fairmont Banff Springs?

Fairmont Banff Springs features a full-service spa, a health club and an outdoor pool.

What makes Fairmont Banff Springs a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Fairmont Banff Springs.

Is Fairmont Banff Springs family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as children's slippers and childcare services in the guestrooms, it's no surprise that Fairmont Banff Springs is a hit with families.

Is there a free airport shuttle available at Fairmont Banff Springs?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Fairmont Banff Springs?

Yep, you can grab a meal at Fairmont Banff Springs's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Fairmont Banff Springs?

Check-in begins at 4 PM. Check-out time is 11 AM.

Is there a golf course on site at Fairmont Banff Springs?

Yep, Fairmont Banff Springs has an 18-hole golf course. A golf driving range, golf lessons, golf carts and golf clubs are also available.

Fairmont Banff Springs Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 721 out of 1004 reviews
Rating 8 - Good. 163 out of 1004 reviews
Rating 6 - Okay. 68 out of 1004 reviews
Rating 4 - Poor. 29 out of 1004 reviews
Rating 2 - Terrible. 23 out of 1004 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

JENNY N

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only downside is that the bathroom in the room is small; otherwise, everything is perfect.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jaspreet

Stayed 2 nights in Jul 2025

6/10 Okay

Margaret

Very nice spot but very expensive, very overpriced.
Stayed 1 night in Jul 2025

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Kirsten

Stayed 4 nights in Jun 2025

10/10 Excellent

Gurkirpal

Stayed 1 night in Jul 2025

10/10 Excellent

Jimi, Scottsdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
James at the front desk was amazing! He helped us secure an extra room when we needed one at the last minute. Thank you James!!
Stayed 1 night in Jul 2025

8/10 Good

Allan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jul 2025

8/10 Good

Gus

Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Paul, Toronto

Stayed 1 night in Jul 2025

4/10 Poor

Amanda, Walnut

Travelled with partner
Disliked: Cleanliness, amenities
Truthfully, this hotel is more impressive from the outside than it is from the inside. It is really outdated and even though the room seemed remodeled within the last 5 years, it still felt dirty and old. The bathroom was laughably small with no more than 2 inches between the tub and the toilet. My towel hit the toilet bowl and I felt so disgusted I had to use a new one. I understand the rooms are small but for $1,200, the only redeeming quality was the proximity to Bow Falls which we visited twice during our two night stay. Also, I'm not sure why the hotel did not offer us any drinking water. I understand that plastic bottles are not environmentally friendly but at least aluminum or refillable filtered drinking water. Instead, we waited 10-15 minutes at the grab and go cafe downstairs for overpriced water in glass bottles. There was no other option available and the concierge pointed us to the market across the street if we wanted another option. I didn't even see a water dispenser with fruit infused water. Nothing. I was extremely disappointed about this. I'm used to valet handing us cold bottles of water for our day trips when staying at other fine hotels and resorts. If you do decide to stay here, make sure you load up on water at the market or convenience store in town first. Otherwise, I would recommend skipping this hotel in Banff and staying at Chateau Fairmont Lake Louise. The water situation is still the same but at least the tiny rooms were clean and luxurious.
Stayed 2 nights in Jul 2025

10/10 Excellent

David

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great please to stay!
Stayed 5 nights in Jun 2025

6/10 Okay

Ashwani

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Offered us two small rooms in side building though we paid for a larger 4 adults room. Some of the staff was great rest of them kept forgetting orders. Many areas were not clean at all. One of us stuck on the bathroom for good amount of time as the door was jammed. Very Average experience
Stayed 2 nights in Jul 2025

10/10 Excellent

Ziheng

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 4 nights in Jun 2025

10/10 Excellent

Terry, Port Orchard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice, helpful. But for us there was no shopping or dining other than the hotels. I guess you get what you pay for. There were 3 windows in this room. The one with the best was in the bathroom. And you had to be sitting on the toilet to see the window. The other window from our bed looked at a wall, 4-5' away. Bathroom, shower, bed were nice, not something we're going to remember about.
Stayed 1 night in Jun 2025

10/10 Excellent

Joo-Hwa, North York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot spring pool was absolutely beautiful, and everything about the hotel was stunning. However, the Gatehouse suite was quite disappointing. The living room and bedroom felt small and cramped, almost like a cave, and the view was not great. It was also inconvenient to plug in appliances—making it hard to use the coffee maker, kettle, and other devices. Although a microwave was provided upon request, it was dirty inside and not properly cleaned, which was very disappointing.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Jun 2025

10/10 Excellent

Kathleen, Sebastopol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It doesn’t get any better than staying at the Fairmont!
Stayed 1 night in Jun 2025

10/10 Excellent

chris, atlanta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 2 nights in May 2025

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Property conditions & facilities
Lovely location. Lovely historical building. No AC in my room as it went out and no good air ventilation to cool the room. Roomed stayed at 26C all night. Slept in sweet and hard to sleep. I guess AC is a trade off for staying in a historical building and staff offered no solution.
Stayed 2 nights in Jun 2025

10/10 Excellent

Mariela

Stayed 1 night in Jun 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Mohammed, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025