The Westin Resort & Spa, Cancun

4.0 star property
On beach with 4 outdoor pools, near La Isla Shopping Mall

Photo gallery for The Westin Resort & Spa, Cancun

On the beach, sun-loungers, beach umbrellas, beach massages
3 restaurants, breakfast served
4 outdoor pools, free pool cabanas, pool umbrellas
Couples treatment room(s), hot tub, steam room, body treatments
Presidential Suite, 1 Bedroom, Ocean View (Balcony)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi
The current price is AU$266
includes taxes & fees
24 Jan - 25 Jan

Explore the area

View map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500
  • Place, Iberostar Cancun Golf Course
    ‪4 min drive‬
  • Place, El Rey Ruins
    ‪4 min drive‬
  • Place, Delfines Beach
    ‪5 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬

Room options

Deluxe Room, 2 Double Beds, Ocean View (Balcony)

8.6 out of 10
Excellent
(36 reviews)

Highlights

Balcony
Air conditioning
LED TV
Pillow-top bed
Hairdryer
Private bathroom
Separate bath and shower
Coffee/tea maker
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Ocean View

8.6 out of 10
Excellent
(78 reviews)

Highlights

Air conditioning
LED TV
Pillow-top bed
Hairdryer
Private bathroom
Separate bath and shower
Coffee/tea maker
Free bottled water
  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds, Lagoon View (Balcony)

8.4 out of 10
Very good
(12 reviews)

Highlights

Balcony
Air conditioning
LED TV
Pillow-top bed
Hairdryer
Private bathroom
Separate bath and shower
Coffee/tea maker
  • 54 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Lagoon View (Balcony)

9.4 out of 10
Exceptional
(10 reviews)

Highlights

Balcony
Air conditioning
LED TV
Pillow-top bed
Hairdryer
Private bathroom
Separate bath and shower
Coffee/tea maker
  • 54 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 Bedroom, Lagoon View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
LED TV
Pillow-top bed
Hairdryer
Private bathroom
Separate bath and shower
Coffee/tea maker
Free bottled water
  • 57 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Ocean View (Balcony)

8.6 out of 10
Excellent
(18 reviews)

Highlights

Balcony
Air conditioning
LED TV
Pillow-top bed
Hairdryer
Private bathroom
Separate bath and shower
Coffee/tea maker
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Ocean View

Highlights

Balcony
Separate dining area
Air conditioning
Kitchenette
Mini-fridge
Dining table
LED TV
Pillow-top bed
  • 116 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Ocean View

Highlights

Balcony
Air conditioning
LED TV
Pillow-top bed
Hairdryer
Private bathroom
Separate bath and shower
Coffee/tea maker
  • 116 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Presidential Suite, 1 Bedroom, Ocean View (Balcony)

Highlights

Balcony
Separate dining area
Air conditioning
Kitchen
Dining table
Dishwasher
LED TV
Pillow-top bed
  • 324 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Lagoon View

8.4 out of 10
Very good
(74 reviews)

Highlights

Air conditioning
LED TV
Pillow-top bed
Hairdryer
Private bathroom
Separate bath and shower
Coffee/tea maker
Free bottled water
  • 42 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Lagoon View

8.2 out of 10
Very good
(97 reviews)

Highlights

Air conditioning
LED TV
Pillow-top bed
Hairdryer
Private bathroom
Separate bath and shower
Coffee/tea maker
Free bottled water
  • 42 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Ocean View

8.8 out of 10
Excellent
(54 reviews)

Highlights

Air conditioning
LED TV
Pillow-top bed
Hairdryer
Private bathroom
Separate bath and shower
Coffee/tea maker
Free bottled water
  • 42 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

At The Westin Resort & Spa, Cancun you'll be within a 30-minute stroll of La Isla Shopping Mall and Aquaworld. Highlights at this beachfront hotel include 3 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and reflexology. The restaurant, Sea & Stones Restaurant, is open for dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and 24-hour gym. Other amenities include free Wi-Fi in public areas, a hot tub and a sauna. There's also free self parking, along with the convenience of car rentals on site. .With a stay at this 4-property class Zona Hotelera hotel, you'll be 3.6 km (2.2 mi) from Iberostar Cancun Golf Course and 4.4 km (2.7 mi) from Cancun Convention Center.

What's nearby

  • Nichupté Lagoon - 3 min walk - 0.3 km
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1 min drive - 0.2 km
  • Iberostar Cancun Golf Course - 4 min drive - 2.8 km
  • El Rey Ruins - 4 min drive - 3.2 km
  • Delfines Beach - 5 min drive - 3.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive

Restaurants

  • ‪La Veranda - ‬7 min walk
  • ‪Hacienda Sisal - ‬4 min walk
  • ‪El Fish Fritanga - ‬5 min walk
  • ‪Club Bistro - ‬6 min walk
  • ‪Ilios Restaurant - ‬8 min walk

About this property

The Westin Resort & Spa, Cancun

On beach with 4 outdoor pools, near La Isla Shopping Mall
Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At The Westin Resort & Spa, Cancun, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers a children's pool, outdoor tennis courts and a 24-hour fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Cancun hotel.

  • 379 guestrooms or units
  • 6 levels
  • 3 dining venues
  • Conference rooms
  • Deli
  • Beach lounge chairs
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
The Westin Resort & Spa, Cancun offers 379 accommodations, which are accessible via exterior corridors and feature a safe and complimentary bottles of water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board.

The on-site spa has 2 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Arena Sports Bar
  • Sabor Casual Kitchen
  • Sea & Stones Restaurant

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 4 outdoor pools
  • Basketball
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Hot tub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Volleyball
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and cash. For guests' safety, the property includes a smoke detector and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

Property is also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort

Frequently asked questions

What is the cancellation policy at The Westin Resort & Spa, Cancun?

The Westin Resort & Spa, Cancun offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Westin Resort & Spa, Cancun?

As of 12 Jan 2026, prices found for a 1-night stay for 2 adults at The Westin Resort & Spa, Cancun on 24 Jan 2026 start from AU$265.62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Westin Resort & Spa, Cancun?

Yep, The Westin Resort & Spa, Cancun has a free self car park.

Are there any beaches close to The Westin Resort & Spa, Cancun?

Yep, The Westin Resort & Spa, Cancun is a short 6-minute walk from Hotel Zone Beaches. Fun beach activities include snorkelling, scuba diving and waterskiing.

Is there a spa on site at The Westin Resort & Spa, Cancun?

Yep, there is an onsite spa at The Westin Resort & Spa, Cancun. It has a hot tub and a steam room. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as Swedish massages.

Does The Westin Resort & Spa, Cancun have a pool?

Yep, and guests recommend it! The Westin Resort & Spa, Cancun has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at The Westin Resort & Spa, Cancun?

The Westin Resort & Spa, Cancun features 4 outdoor pools, a full-service spa and free pool cabanas.

What makes The Westin Resort & Spa, Cancun a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at The Westin Resort & Spa, Cancun.

Is there a free airport shuttle available at The Westin Resort & Spa, Cancun?

No, The Westin Resort & Spa, Cancun does not offer an airport shuttle service.

Is there a bar or restaurant at The Westin Resort & Spa, Cancun?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Westin Resort & Spa, Cancun?

Check-in begins at 4:00 PM. Check-out time is 10 AM.

Are pets allowed at The Westin Resort & Spa, Cancun?

No, only service animals are allowed.

The Westin Resort & Spa, Cancun Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1457 out of 2582 reviews
Rating 8 - Good. 608 out of 2582 reviews
Rating 6 - Okay. 276 out of 2582 reviews
Rating 4 - Poor. 114 out of 2582 reviews
Rating 2 - Terrible. 127 out of 2582 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Ariela

Travelled with family and small children
Disliked: Staff & service, amenities
The staff wasn't particularly helpful and the property looks run down in some areas. The food was average and the area around the property isn't really accessible unless you're driving.
Stayed 1 night in Oct 2025

10/10 Excellent

Salman

Stayed 3 nights in Aug 2025

10/10 Excellent

Carlos

Stayed 3 nights in Sep 2025

2/10 Terrible

Teresa

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
No microwave the staff wasn't friendly and they take cash but don't give you change back in American money and they not finish working on the rooms so i will never stay there again but cancum was beautiful and i will go back
Stayed 3 nights in Oct 2025

8/10 Good

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Yimnel

Stayed 1 night in Oct 2025

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

September 2025 , Cancun trip

Excellent hotel, clean and friendly staff. Grounds well maintained. Beginning of the hotel strip. Clean pool... everything met my expectations.... Thanks
Stayed 4 nights in Sep 2025

6/10 Okay

Lisa

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms were outdated. Air conditioners ran so loud I couldn’t sleep. Bathroom tub had plaster stains. Furniture was peeling.
Stayed 3 nights in Oct 2025

10/10 Excellent

Mariah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room/ amazing staff/ amazing view/ prices to dine are high/ very nice hotel
Stayed 1 night in Oct 2025

10/10 Excellent

Jonathan Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

8/10 Good

Nadia

Stayed 5 nights in Oct 2025

10/10 Excellent

Guillermina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maritza the supervisor of the dinner room, she was kind and courteous. Staff understand about my dad issue to walk and they gave a great service. I’m planning to come again. We can accommodate greatly.
Stayed 2 nights in Oct 2025

8/10 Good

Maritza Benita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and beautiful, the food is very good. The only problem we had was that the card didn't work in the elevator and they deactivated it a few hours before departure and we had to go and complain to have it activated twice. That's the only thing, but I would come back here 🤗
Stayed 2 nights in Oct 2025

4/10 Poor

Claudio, Doral

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Very old resort
Stayed 3 nights in Oct 2025

10/10 Excellent

Bai Lu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the warm water pool which is also next to the beach
Stayed 4 nights in Sep 2025

10/10 Excellent

Sylvanus, Sherwood Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 7 nights in Sep 2025

10/10 Excellent

Cherrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we stayed in was a little messy, like it was under construction, and unfinished, different color paint.
Stayed 1 night in Oct 2025

6/10 Okay

Cynthia

Travelled with family
Disliked: Amenities
The area was very convenient, close to both sides of the strip. We were short in body wash on the fourth and fifth day stay, no one replaced it, I'm glad I took some of my personal items. Pillows were a bit rough, covers are heavy and tucked in really well. Not much security on the second building, kinda scary when you have to park in the back to enter the fifth floor especially at night. I did not see cameras in that building or floor. I wanted to make sure we were safe since I was traveling with kids. Floors are pretty hot, no ac unless you are in your room. I did not see security patrolling the parking lot area in the back of the building only the one allowing you into the hotel. Other than that it was an ok stay.
Stayed 5 nights in Sep 2025

4/10 Poor

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room: A/C was poorly maintained, need new towels, phone in the room was broken - needed to use my cell phone to call downstairs
Stayed 3 nights in Sep 2025

10/10 Excellent

Carmen Delia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful have good view and very quiet is my second time and this hotel
Stayed 6 nights in Sep 2025

10/10 Excellent

Daupadi

Liked: Cleanliness
Very good
Stayed 2 nights in Aug 2025

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely wonderful

Cleaning staff was very accommodating. All concierge were kind. They offered a timeshare presentation but was not pushy, allowing us to accept or decline the offer.
Stayed 4 nights in Sep 2025

10/10 Excellent

Jerry

Stayed 2 nights in Sep 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, everybody on the property was so kind! Great employees!
Stayed 4 nights in Sep 2025