6/10 Okay
Pamela Ardales
Travelled with family
8 Aug 2025
Ability to access the other property with better amenities.
Roomed to a different room than what was stated in the reservation. It was supposedly resort view, but we ended up in a lagoon view with really no view to enjoy at all. Far from hotel's amenities. Also, the minute you unload your luggage you get approached by whom i thought was a bellboy, beware they are partnered with a person who will start introducing you to attend a presentation that looks like a timeshare..they will hold your luggage on hold until the person who escorted you to the room is finished convincing you to sign a paper. We were insisting to have our luggage in because were are tired from a whole day travel and just wanted to change and have dinner. It took almost an hour before they let the luggage in.
Pamela Ardales
Stayed 4 nights in Aug 2025































