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"The location was close to all,the shops. It's a place you would stay for only a couple of days. The room was described as having a lagoon view, it was
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At Ocean Dream Cancun by GuruHotel you'll be within steps of popular attractions like Chac Mool Beach and Forum Beach. Highlights at this beachfront resort include 2 outdoor swimming pools, 2 poolside bars, and a restaurant.
Flat-screen TVs with cable channels are featured in all 67 rooms, and you can enjoy free WiFi, free bottled water, and ceiling fans. 24-hour room service, safes, and hair dryers are also available.
A day of pampering can include deep-tissue massages, beachside massages, and facials along with reflexology and mani/pedis. With 2 lounge bars to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sun loungers, and enjoy the onsite spa tub and pool loungers. Other amenities include free WiFi in public areas, a snack bar/deli, and free use of bicycles. Buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle.
Attractions within a 10-minute walk of this 3-star Zona Hotelera resort include Cancun Convention Center and Gaviota Azul Beach.
Ocean Dream Cancun by GuruHotel ratings based on 3 Verified Reviews
Review Summary
2.7
out of 5
2.5 out of 5.0
Room cleanliness3.0 out of 5.0
Service & staff2.0 out of 5.0
Room comfort2.0 out of 5.0
Hotel condition1.5 out of 5.0
Guest reviews for Ocean Dream Cancun by GuruHotel
Everyone (2)Family (1)
4 out of 5
Posted by a verified traveller on 13 Sep. 2019
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Comment from Hotel Management
13 Sep. 2019
by Hguerrero
Thank you for sharing your evaluation regarding your stay at Ocean Dream Cancún, it is grat to know that you enjoyed your experience with us.
It will be great to welcome you back, in the near future.
Warm Regards
1 out of 5
Stay away from this property - there are many other better hotels where they actually care about the guests, and that the hotel isn't in bad condition.
I had booked 4 nights for my wife and kids to stay at your hotel as i had to leave Mexico and extend the the time my family stayed in Cancun.
I booked your hotel as the location was better suited then the Westin, but the hotel was far from acceptable.
On check-in my wife found the check-in person was really pushing her to buy the meal plan - not something you want to experience when you are just trying to check in with 2 kids and 2 suite cases
The with only 1 lift working the wait to get up the room was long. On entry of the room one of our kids tripped on the awkward step entering in the room, and this was after having issues with the door not opening.
They went down to the pool to find it was really deep - and not child friendly at all. Our kids can swim - but they were not comfortable using the pool. The baby pool - was well for babies.
They went to the beach, and on the return had issues with the room door not working again. Once the door was working, my wife tripped on the step causing her big toe to be cut and needed bandaging.
What hotel has a 1 inch step on the entrance of a room, and another one about 1m outside?
At this point i had no choice but to book them into another nearby hotel and get them out of your hotel. This is not the experience i wanted my family to have for the rest of their stay.
Posted by a verified traveller on 10 Sep. 2019
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Comment from Hotel Management
10 Sep. 2019
by Hguerrero
Distinguished Guest
Thank you fro sharing the review that you inform us you gona share, we appreciatte the opportunity you gave us to host you during your visit to Cancun.
We would like to apologize for the inconveniences caused do the lift maintenance during your stay, we work every day to keep up to date the facilities, we feel really sorry for not being up to your family expectations.
Your feedback is always the best tool we have in order to improve our service.
Respectfully.
3 out of 5
Convenient location
Pros:It was convienient
Location:Close by to restaurant, shops and other activities.
The location was close to all,the shops. It's a place you would stay for only a couple of days. The room was described as having a lagoon view, it was actually on the first floor with a view to the car park. We couldn't sit and enjoy the balcony as we were able to watch all the guest walking into the lobby. It was noisy as well from the road traffic and the night club noise till three in the morning. Overall cleanliness was fine.
Posted by Dee, from Australia on 2 Dec. 2016
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Comment from Hotel Management
9 Oct. 2019
by Hguerrero
Dear Dee
Thank you for your comments, we are glad thta you found convenient the location of Ocean Dream Cancun, we would like to have the opportunity to welcome you back and share with you the improvements at our hotel.
Respectfully
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Cool off in one of the 2 outdoor swimming pools at Ocean Dream Cancun by GuruHotel, and enjoy summer activities like surfing/boogie boarding and scuba diving. There's a restaurant on site, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. WiFi is free in public spaces. This beach resort also offers a spa tub and a terrace. Free self parking is available. Smoking is allowed in designated areas at this 3-star Cancun resort.
1 building
67 guestrooms or units
9 levels
2 bars by the pool
2 bars or lounges
Dining venue
Swim-up bar
Deli
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Umbrellas for the pool
Breakfast available (surcharge)
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Terrace
Television in lobby
Bellhop
Elevator
Smoking in designated areas
Family Friendly Amenities
Family property
Number of outdoor pools - 2
Free WiFi
Snack bar/deli
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Cancun Intl. Airport (CUN) (24.3 km / 15.1 mi)
Property shuttles: Airport shuttle
Parking: Free self parking
Room Amenities
Ocean Dream Cancun by GuruHotel offers 67 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
In-room dining (24 hours)
Flat-screen television
Cable channels
Premium channels
Shower
Housekeeping (daily)
Hair dryer
Laptop safe
Toiletries (free)
Telephone
Iron and ironing board
Air conditioning
Ceiling fan
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.
Ocean Dream Cancun by GuruHotel has a restaurant on site.
Late night fare is available from 24-hour room service.
Spa Services
Facial treatments
Massages on beach
Manicures and pedicures
Massages
Deep tissue massage
Prenatal massage
Reflexology
Sports massage
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Check-in time ends at 11:00 PM
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
Pets and service animals are not allowed at Ocean Dream Cancun by GuruHotel
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
No rollaway/extra beds available
No cots (infant beds) available
Service animals not allowed
Number of children who can stay for free – 2
Debit cards
Staffed front desk
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property follows sanitisation practices of Safe Travels (WTTC - Global)
Fees
Guests will be asked to pay the following charges at the property:
A tax is imposed by the city: MXN 26.89 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: MXN 390 for adults and MXN 195 for children (approximately)
Airport shuttle fee: MXN 1268 per vehicle (roundtrip)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Ocean Dream BPR Condo Cancun
Ocean Dream BPR Condo
Ocean Dream BPR Cancun
Ocean Dream BPR
Ocean Dream BPR Aparthotel Cancun
Ocean Dream BPR Aparthotel
Ocean Dream BPR Hotel Cancun
Ocean Dream BPR Hotel
Ocean Dream Cancun
Ocean Dream Cancun by GuruHotel Resort
Ocean Dream Cancun by GuruHotel Cancun
Ocean Dream Cancun by GuruHotel Resort Cancun
You should know
Ocean Dream Cancun by GuruHotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
