Krystal Grand Cancun All Inclusive

4.0 star property

Photo gallery for Krystal Grand Cancun All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Premium bedding, down duvets, pillow-top beds, in-room safe
Body treatments, aromatherapy, hot stone massages, deep-tissue massages
Altitude Master Suite, Ocean front | Living area
Altitude Master Suite, Ocean front | Private spa tub

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$400
includes taxes & fees
19 June - 20 June

Explore the area

View map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪1 min walk‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪1 min drive‬

Room options

Standard Room, 2 Double Beds, City View

  • Sleeps 4
  • Free Wi-Fi

Standard Room, 1 King Bed, City View

  • Sleeps 2
  • Free Wi-Fi

Superior King Room With Ocean View

  • Sleeps 2
  • Free Wi-Fi

Altitude Corner Suite Ocean Front

9.8 out of 10
Exceptional
(6 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Altitude Corner Suite, Partial Ocean view

  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Altitude Master Suite, Ocean front

10.0 out of 10
Exceptional
(4 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

Altitude Suite 2 double beds, Boulevard view

9.0 out of 10
Wonderful
(6 reviews)
  • Resort view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Altitude Suite King, Boulevard View

  • Resort view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Altitude Suite King, Ocean Front

8.6 out of 10
Excellent
(17 reviews)
  • Sea view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Deluxe Room, 2 Double Beds, Ocean View

7.2 out of 10
Good
(44 reviews)
  • Sea view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Deluxe Room, 1 King Bed, Ocean View

  • Ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Standard Room, 2 Double Beds, City View

8.0 out of 10
Very good
(29 reviews)
  • Resort view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Standard Room, 1 King Bed, Partial Ocean View

7.8 out of 10
Good
(24 reviews)
  • Partial ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Standard Room, 1 King Bed, City View

  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Honeymoon Room, 1 King Bed, Sea View

  • Sea view
  • 88 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Presidential Room, 1 King Bed, Ocean View

  • Ocean view
  • 132 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Standard Room, 2 Double Beds, Partial Ocean View

9.0 out of 10
Wonderful
(8 reviews)
  • Partial ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Superior Room, 2 Double Beds, Ocean View

7.2 out of 10
Good
(9 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About the area

Cancun

A family-friendly stay in Cancun awaits you at Krystal Grand Cancun All Inclusive. Within steps you'll find popular attractions like Gaviota Azul Beach and Hotel Zone Beaches. Highlights at this beachfront hotel include 8 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Krystal Spa can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and reflexology. The restaurant, Restaurante Ayami, serves Asian cuisine and is open for dinner. With 6 lounge bars and a beach bar to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find cabanas, and enjoy the on-site free kids' club and gym. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. There's also the convenience of free self parking. .Attractions within a 10-minute walk of this 4-property class Zona Hotelera hotel include Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 km
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 1 min drive - 0.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 28 min drive

Restaurants

  • ‪Hooters - ‬6 min walk
  • ‪Mandala - ‬6 min walk
  • ‪Mandala Beach Club - ‬7 min walk
  • ‪Mediterraneo - ‬3 min walk
  • ‪El Mercado - ‬2 min walk

About this property

Krystal Grand Cancun All Inclusive

Some rates at Krystal Grand Cancun All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Krystal Grand Cancun All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This beach hotel also offers a complimentary children's club, a children's pool and a fitness centre. Self parking is free.

Smoking is allowed in designated areas at this 4-star Cancun hotel.

  • 400 guestrooms or units
  • 2 buildings
  • 8 dining venues
  • 6 bars or lounges
  • Deli
  • Kid's club (free)
  • Childcare (free)
  • Supervised kids' activities (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Krystal Grand Cancun All Inclusive offers 400 accommodations with laptop-compatible safes and espresso makers. Rooms open to balconies. Pillowtop beds feature down duvets and premium bedding. 50-inch LED televisions come with premium cable channels. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Krystal Spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 6 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Le Délice (Altitude)
  • Red Fish
  • Restaurante Ayami
  • Restaurante O
  • Risotto

Things to do

  • 4 outdoor pools
  • Beach club
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • TV in common areas
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • High chair
  • In-room cot
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Cancun All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.94 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Frequently asked questions

What is the cancellation policy at Krystal Grand Cancun All Inclusive?

Krystal Grand Cancun All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Krystal Grand Cancun All Inclusive?

As of 5 June 2026, prices found for a 1-night stay for 2 adults at Krystal Grand Cancun All Inclusive on 19 June 2026 start from AU$400, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Krystal Grand Cancun All Inclusive?

Yep, Krystal Grand Cancun All Inclusive has a free self car park.

Are there any beaches close to Krystal Grand Cancun All Inclusive?

Yep, Krystal Grand Cancun All Inclusive is a short 1-minute walk from Gaviota Azul Beach. Fun beach activities include volleyball, snorkelling and windsurfing.

Is there a spa on site at Krystal Grand Cancun All Inclusive?

Yep, Krystal Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Krystal Grand Cancun All Inclusive have a pool?

Krystal Grand Cancun All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Krystal Grand Cancun All Inclusive?

Krystal Grand Cancun All Inclusive features 4 outdoor pools, a full-service spa and 8 restaurants. All guestrooms come with pillowtop beds, premium bedding and late-night room service.

What makes Krystal Grand Cancun All Inclusive a romantic place to stay?

Romance packages and beach cabanas, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Krystal Grand Cancun All Inclusive.

Is Krystal Grand Cancun All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as highchairs and childcare services in the guestrooms, it's no surprise that Krystal Grand Cancun All Inclusive is a hit with families.

Is there a free airport shuttle available at Krystal Grand Cancun All Inclusive?

No, Krystal Grand Cancun All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Grand Cancun All Inclusive?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Krystal Grand Cancun All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Krystal Grand Cancun All Inclusive?

No, pets and service animals are not allowed.

Krystal Grand Cancun All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 388 out of 1007 reviews
Rating 8 - Good. 210 out of 1007 reviews
Rating 6 - Okay. 163 out of 1007 reviews
Rating 4 - Poor. 109 out of 1007 reviews
Rating 2 - Terrible. 137 out of 1007 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Roberto

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms great service and food awesome beach
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Yes it was great spot amazing
Stayed 4 nights in Feb 2026
Verified

8/10 Good

shohei

Liked: Staff & service, amenities
Best location.
Stayed 3 nights in Dec 2025
Verified

6/10 Okay

Emma

Liked: Cleanliness, amenities, property conditions & facilities
Resort space was nice, pools, not too busy. The room needed some work and the food wasn’t anything special.
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Daeshailah

Liked: Cleanliness, amenities, property conditions & facilities
The staff were great!
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Yoshi

Liked: Cleanliness, property conditions & facilities
The beach is amazing.
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
I travelled here with my partner and had such a wonderful time! The food was delicious, the rooms were standard and the service was great. Will return here again.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Oct 2025
Verified

8/10 Good

MOISES

Liked: Cleanliness, amenities, property conditions & facilities
The Service was great, the people taking care of our rooms were outstanding, respectful and very courteous.
Stayed 7 nights in Dec 2025
Verified

8/10 Good

Nikokay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach was nice
Stayed 8 nights in Nov 2025
Verified

8/10 Good

Moh D

Liked: Cleanliness, amenities
Clean, friendly staff, food was not that great, elevator is slow and small, too much wait time
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Raymond

Very good
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Kim

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were amazing. Pool areas were awesome. The waiters at the beach and pool side were prompt and very friendly. The food was average
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

carlos

Liked: Cleanliness, amenities, property conditions & facilities
todo excelente
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Randall

Liked: Cleanliness, property conditions & facilities
Ocean view is top notch.
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Ximena

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and amenities are good The food can get better
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

NICOLE

Liked: Cleanliness, amenities, property conditions & facilities
Beach front. Loved the pool form party.
Stayed 4 nights in Dec 2025
Verified

8/10 Good

James Brown

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This was a great place to stay the staff is very nice
Stayed 3 nights in Jun 2025
Verified

8/10 Good

MARICELA

The staff
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Zhijian

Liked: Cleanliness, amenities, property conditions & facilities
Great experience in the cleaning and comfortable stay, just noted the restaurants are always busy, lined up everywhere. Understand it’s a holiday may be busier than usual.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Vanessa

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff and food. The wait time for dinner was too long.
Stayed 5 nights in Nov 2025
Verified

8/10 Good

fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general it is ok. The elevator is not one of my favorite things. Some times not working and the waiting time for the elevator is just a waste
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

katherin

Liked: Cleanliness
Great location, amazing staff
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

BHALDEEP SINGH

Liked: Cleanliness, property conditions & facilities
Good
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Meliah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beach view , good weather
Stayed 4 nights in Aug 2025