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Krystal Grand Cancun All Inclusive

4.0 star property
Family-friendly hotel on the beach, with 4 outdoor pools

Photo gallery for Krystal Grand Cancun All Inclusive

Altitude Master Suite, Ocean front | Balcony view
Altitude Master Suite, Ocean front | Living area
Exterior
Altitude Corner Suite, Partial Ocean view
Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews

7.4 out of 10
Good

Popular amenities

  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$612
includes taxes & fees
4 Jan - 5 Jan

Explore the area

View map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪1 min walk‬
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Forum Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Pillow-top bed
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite, Partial Ocean view

Altitude Corner Suite, Partial Ocean view

Altitude Corner Suite, Partial Ocean view

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Premium bedding
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Master Suite, Ocean front

Altitude Master Suite, Ocean front

Altitude Master Suite, Ocean front

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
  • 98 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Altitude Suite 2 double beds, Boulevard view

Altitude Suite 2 double beds, Boulevard view

Altitude Suite 2 double beds, Boulevard view

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Premium bedding
  • 51 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Suite King, Boulevard View

Premium bedding, down duvets, pillow-top beds, in-room safe

Altitude Suite King, Boulevard View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Premium bedding
  • 51 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite King, Ocean Front

Premium bedding, down duvets, pillow-top beds, in-room safe

Altitude Suite King, Ocean Front

8.6 out of 10
Excellent
(17 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 51 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

7.2 out of 10
Good
(42 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 44 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Premium bedding
  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 2 Double Beds, City View

7.8 out of 10
Good
(26 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Premium bedding
  • 44 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Partial Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, Partial Ocean View

7.8 out of 10
Good
(23 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Premium bedding
  • 44 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Premium bedding, down duvets, pillow-top beds, in-room safe

Standard Room, 1 King Bed, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Premium bedding
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Honeymoon Room, 1 King Bed, Sea View

Premium bedding, down duvets, pillow-top beds, in-room safe

Honeymoon Room, 1 King Bed, Sea View

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
  • 88 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed, Ocean View

Presidential Room, 1 King Bed, Ocean View

Presidential Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Premium bedding
  • 132 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Partial Ocean View

Standard Room, 2 Double Beds, Partial Ocean View

Standard Room, 2 Double Beds, Partial Ocean View

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Premium bedding
  • 44 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View

7.2 out of 10
Good
(9 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Premium bedding
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Premium bedding
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

A family-friendly stay in Cancun awaits you at Krystal Grand Cancun All Inclusive. Within steps you'll find popular attractions like Gaviota Azul Beach and Hotel Zone Beaches. Highlights at this beachfront hotel include 8 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Krystal Spa can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and reflexology. The restaurant, Restaurante Ayami, serves Asian cuisine and is open for dinner. With 6 lounge bars and a beach bar to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find cabanas, and enjoy the on-site free kids' club and gym. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. There's also the convenience of free self parking. .Attractions within a 10-minute walk of this 4-property class Zona Hotelera hotel include Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 km
  • Cancun Convention Center - 8 min walk - 0.7 km
  • Plaza Caracol Mall - 9 min walk - 0.8 km
  • Forum Beach - 9 min walk - 0.8 km
  • Caracol Beach - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • ‪Vips - ‬5 min walk
  • ‪Lobby Bar - ‬3 min walk
  • ‪Tradewinds - ‬2 min walk
  • ‪The Club Lounge - ‬2 min walk
  • ‪El Mercado - ‬2 min walk

About this property

Krystal Grand Cancun All Inclusive

Family-friendly hotel on the beach, with 4 outdoor pools
Some rates at Krystal Grand Cancun All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Krystal Grand Cancun All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This beach hotel also offers a complimentary children's club, a children's pool and a fitness centre. Self parking is free.

Smoking is allowed in designated areas at this 4-star Cancun hotel.

  • 398 guestrooms or units
  • 2 buildings
  • 8 dining venues
  • 6 bars or lounges
  • Deli
  • Kid's club (free)
  • Childcare (free)
  • Supervised kids' activities (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Krystal Grand Cancun All Inclusive offers 398 accommodations with laptop-compatible safes and espresso makers. Rooms open to balconies. Pillowtop beds feature down duvets and premium bedding. 50-inch LED televisions come with premium cable channels. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Krystal Spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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The price is AU$445
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 6 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Le Délice (Altitude)
  • Red Fish
  • Restaurante Ayami
  • Restaurante O
  • Risotto

Things to do

  • 4 outdoor pools
  • Beach club
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • TV in common areas
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • High chair
  • In-room cot
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Cancun All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.58 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Frequently asked questions

What is the cancellation policy at Krystal Grand Cancun All Inclusive?

Krystal Grand Cancun All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Krystal Grand Cancun All Inclusive?

As of 2 Jan 2026, prices found for a 1-night stay for 2 adults at Krystal Grand Cancun All Inclusive on 4 Jan 2026 start from AU$605.48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Krystal Grand Cancun All Inclusive?

Yep, Krystal Grand Cancun All Inclusive has a free self car park.

Are there any beaches close to Krystal Grand Cancun All Inclusive?

Yep, Krystal Grand Cancun All Inclusive is a short 1-minute walk from Gaviota Azul Beach. Fun beach activities include volleyball, snorkelling and windsurfing.

Is there a spa on site at Krystal Grand Cancun All Inclusive?

Yep, Krystal Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Krystal Grand Cancun All Inclusive have a pool?

Krystal Grand Cancun All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Krystal Grand Cancun All Inclusive?

Krystal Grand Cancun All Inclusive features 4 outdoor pools, a full-service spa and 8 restaurants. All guestrooms come with pillowtop beds, premium bedding and late-night room service.

What makes Krystal Grand Cancun All Inclusive a romantic place to stay?

Romance packages and beach cabanas, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Krystal Grand Cancun All Inclusive.

Is Krystal Grand Cancun All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as highchairs and childcare services in the guestrooms, it's no surprise that Krystal Grand Cancun All Inclusive is a hit with families.

Is there a free airport shuttle available at Krystal Grand Cancun All Inclusive?

No, Krystal Grand Cancun All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Grand Cancun All Inclusive?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Krystal Grand Cancun All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Krystal Grand Cancun All Inclusive?

No, pets and service animals are not allowed.

Krystal Grand Cancun All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 395 out of 1005 reviews
Rating 8 - Good. 213 out of 1005 reviews
Rating 6 - Okay. 158 out of 1005 reviews
Rating 4 - Poor. 107 out of 1005 reviews
Rating 2 - Terrible. 132 out of 1005 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Justin

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2025

10/10 Excellent

Queencie Mae

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are all friendly. The food are marvelous and very tasty. I just dont like our room, you can hear the noise of the water from the pipe from other rooms. The concierge doesnt have foreign exchange but overall experience was great. Will definitely come back and recommend!
Stayed 5 nights in Sep 2025

4/10 Poor

Tomas

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Sep 2025

10/10 Excellent

Vivian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Servicio del personal y la bella playa
Stayed 4 nights in Sep 2025

10/10 Excellent

Jose Alejo

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it
Stayed 4 nights in Aug 2025

2/10 Terrible

Anson

Disliked: Staff & service, property conditions & facilities
We have stayed multiple times at all inclusive resorts and this was by far the worst one. The staff was not friendly, they lied about dinner reservations,
Stayed 3 nights in Sep 2025

8/10 Good

Jalissia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay
Stayed 4 nights in Aug 2025

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service by every single staff member that I spoke to during my trip. They were knowledgeable, helpful, and went above to ensure my questions were answered and needs were met.
Stayed 2 nights in Sep 2025

2/10 Terrible

Remy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
IT WASN'T GOOD CHEAP HOTEL BAD FOOD PRICES FOR THIS HOTEL SHOULD BE LESS THAN A 100$ A DAY. THE ELAVATORS WERE HOT AND SLOW. THE AC IN THE ROOM WAS CONTROL TO LIKE 70%. THE TOWELS WERE STAIN. THE BLANKETS WERE STAIN.THANK GOD I ONLY STAY ONE NIGHT AND SWITCHED.
Stayed 1 night in Sep 2025

8/10 Good

derik

Liked: Cleanliness, staff & service, property conditions & facilities
Its been on a decline but the service is decent
Stayed 2 nights in Aug 2025

10/10 Excellent

Ignacio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent. Very happy with the hotel and all the workers. I will definitely be coming back.
Stayed 4 nights in Aug 2025

8/10 Good

Alexandre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quality of the service was really exceptional. The staff was extremely friendly and willing to help. The food was delicious and the swimming pool was great. The downside is the quality of the facilities. The tower is old and although the entrance atrium is really nice, there are a few things that are outdated. For instance, the elevator is slow and really hot inside. The conditions in the room were also not great. The air conditioning worked well (thanks god!), but they have a few minor items that were either run down or broken. For instance, the main large mirror had desilvering all around (black regions and spots), the lift rod of the drain stoper in the sink was broken and a few other minor things. The bottom line is that this is a great place with exceptional works and nice environment/vibe outside the room. However, if you want a luxurious room, then you will be disappointed. In any case, I highly recommend this place.
Stayed 5 nights in Aug 2025

10/10 Excellent

Meliah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beach view , good weather
Stayed 4 nights in Aug 2025

6/10 Okay

Eliazar

Liked: Cleanliness
Stayed 4 nights in Aug 2025

10/10 Excellent

Toshia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff was great. The AC was not the best
Stayed 3 nights in Jul 2025

4/10 Poor

Liana

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The wait staff was good. The woman who made the fresh quesadillas was amazing. But getting a reservation in the app didn’t work. The reception employees were terrible with service. And I’ve never been to a hotel who didn’t give you a room at 2:30p instead of 3p, go away come back in a 1/2 hour and then wait till they are ready to help you.I would NOT RECOMMEND!
Stayed 4 nights in Aug 2025

4/10 Poor

Roland

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Drain in second room did not drain First room toilet stopped up after house keeping cleaned room
Stayed 3 nights in Aug 2025

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing, the staff as well. Everything in general was an Amazing experience
Stayed 3 nights in Aug 2025

10/10 Excellent

Ingrid Odette

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

IVON

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No opciones de comida , los restaurantes q supuestamente son tres permanecen cerrados, los abren alternos , una reservación nos tocó esperar una hora y la otra Cdo llegamos, teníamos una reservación para 11 y al llegar nos dicen q era solo para 8,en la piscina tienen muy buen servicio pero la piscina de los menores estaba resbalosa
Stayed 4 nights in Aug 2025

6/10 Okay

ALEXANDRA

Travelled with group
Disliked: Property conditions & facilities
I have stayed at several properties in Cancun and this hotel is okay at best. Room - The beds are extremely hard and uncomfortable and the AC did not go below 74 degrees. We even had maintenance come look at it. We had issues with the shower draining and the toilet constantly running that maintenance looked at as well. When we would have house keeping done - we would get 3 towels (3 people in the room) but no floor mat, hand towel or wash clothes. We would have to call daily asking for more. Restaurants - We felt like this was deceiving because not all of the restaurants are open daily and you must make reservations ahead of time for them, aside from the buffet. The food at the restaurants was okay/decent. The buffet was not good at all with very limited options. The smallest buffet I’ve seen at an all inclusive. At the buffet it was very hard to get simple things like water, coffee, maple syrup, etc. Also, the cafe does not do any coffee flavors/syrups and bars are not open until 11am. Grounds - Very dated hotel. The elevators are extremely hot and slow and the pools are just okay. They are pretty small. Staff - We had overall great experiences with staff. Kevin, Fernando and Pedro just to name a few. Overall, this hotel is not worth what we paid and we had to make the most of it.
Stayed 5 nights in Aug 2025

10/10 Excellent

Mary Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

4/10 Poor

Zita M

Liked: Staff & service
Disliked: Cleanliness
The beach was beautiful and amazing! The food was not impressive. The staff were all very kind. My daughter got very sick one night and threw up and they were asking for $180 USD
Stayed 3 nights in Aug 2025

8/10 Good

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me hospedé recientemente y la experiencia fue muy buena. La ubicación es inmejorable: playa limpia, agua cristalina, sin sargazo y muy cerca de la zona de antros, bares y restaurantes. Las instalaciones son decentes. Las albercas están muy bien cuidadas y la zona de camastros es cómoda, pero el hotel en general luce algo antiguo. Las habitaciones estaban limpias y tenían aire acondicionado, aunque en las áreas comunes no hay, lo cual puede ser incómodo en horas calurosas. El servicio fue excelente, todo el personal fue amable, servicial y siempre al pendiente. En especial Rosamaría, la concierge, quien nos atendió con un trato impecable y cálido durante toda la estancia. Se nota que les importa el bienestar del huésped. La comida del buffet fue regular, con opciones algo repetitivas, pero los restaurantes de especialidad sí mejoran mucho la calidad. Lo negativo fue el sistema de reservaciones: habíamos apartado una cena en el restaurante italiano, pero nunca nos informaron que estaría cerrado ese día, lo que nos obligó a repetir cena en el mismo lugar y llegar sin reservación, lo cual es incómodo. El ambiente es relajado, cómodo y seguro, ideal tanto para parejas como para familias. Entre semana se disfruta más, aunque el fin de semana hay más gente. En general, una buena opción con excelente atención, gran ubicación y un ambiente muy relajado. Con algunos ajustes en su logística y mantenimiento, podría ser fácilmente una experiencia redonda. ¡Gracias por recibirnos!
Stayed 4 nights in Jul 2025

4/10 Poor

Dominique Nyema

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025