Krystal Grand Cancun All Inclusive

Property class: 4

Photo gallery for Krystal Grand Cancun All Inclusive

A resort with a pool, palm trees, and a bar area.
A balcony with a clear view of a beach and ocean, a hot tub, and a sign for 'Crystal Grande'.
A balcony with a view of a beach and ocean.
A restaurant with wooden tables and chairs, a buffet with various food items, and a view of the ocean.
A modern bathroom with a large bathtub, a vanity, and a seating area with a view of the ocean.

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$428
includes taxes & fees
28 Oct - 29 Oct

Explore the area

View map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500
  • Place, Gaviota Azul Beach
    ‪1 min walk‬
  • Place, Cancun Convention Center
    ‪8 min walk‬
  • Place, Forum Beach
    ‪9 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪37 min drive‬

Room options

Altitude Corner Suite Ocean Front

9.8 out of 10
Exceptional
(6 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Altitude Corner Suite, Partial Ocean view

  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Altitude Master Suite, Ocean front

8.4 out of 10
Very good
(5 reviews)
  • 98 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

Altitude Suite 2 double beds, Boulevard view

9.0 out of 10
Wonderful
(6 reviews)
  • Resort view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Altitude Suite King, Boulevard View

  • Resort view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Altitude Suite King, Ocean Front

8.6 out of 10
Excellent
(19 reviews)
  • Sea view
  • 51 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds, Ocean View

7.2 out of 10
Good
(47 reviews)
  • Sea view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Ocean View

  • Ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Double Beds, City View

8.0 out of 10
Very good
(34 reviews)
  • Resort view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 King Bed, Partial Ocean View

8.0 out of 10
Very good
(27 reviews)
  • Partial ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, City View

  • City view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Honeymoon Room, 1 King Bed, Sea View

  • Sea view
  • 88 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Presidential Room, 1 King Bed, Ocean View

  • Ocean view
  • 132 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Standard Room, 2 Double Beds, Partial Ocean View

9.0 out of 10
Wonderful
(10 reviews)
  • Partial ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Superior Room, 2 Double Beds, Ocean View

7.2 out of 10
Good
(10 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Superior Room, 1 King Bed, Ocean View

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

A family-friendly stay in Cancun awaits you at Krystal Grand Cancun All Inclusive. Within steps you'll find popular attractions like Gaviota Azul Beach and Hotel Zone Beaches. Highlights at this beachfront hotel include 7 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at The Beach House Spa can include hot stone massages, facials and body treatments along with aromatherapy and mani/pedis. The family restaurant, Restaurante O (Buffet), is open for breakfast and lunch. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. There's also the convenience of free self parking. .Attractions within a 10-minute walk of this 4-property class Zona Hotelera hotel include Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.1 km
  • Cancun Convention Center - 8 min walk - 0.7 km
  • Plaza Caracol Mall - 9 min walk - 0.8 km
  • Forum Beach - 9 min walk - 0.8 km
  • Caracol Beach - 11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 28 min drive

Restaurants

  • ‪Coco Bongo - ‬7 min walk
  • ‪Mandala - ‬6 min walk
  • ‪Hooters - ‬6 min walk
  • ‪Tradewinds - ‬2 min walk
  • ‪Vips - ‬4 min walk

About this property

Krystal Grand Cancun All Inclusive

Some rates at Krystal Grand Cancun All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with umbrellas and beach club on site (surcharge). At Krystal Grand Cancun All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This beach hotel also offers a complimentary children's club, a children's pool and a fitness centre. Self parking is free.

Smoking is allowed in designated areas at this 4-star Cancun hotel.

  • 403 guestrooms or units
  • 2 buildings
  • 7 dining venues
  • 5 bars or lounges
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Krystal Grand Cancun All Inclusive offers 403 accommodations with laptop-compatible safes and espresso makers. Rooms open to balconies. Beds feature down duvets. A pillow menu is available. 50-inch LED televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, The Beach House Spa. Services include hot stone massages, facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Limited on-site self parking

Food and drink

  • 5 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Le Délice -Altitude Guest
  • Restaurante O (Buffet)
  • Risotto
  • The Grill

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach club
  • Billiards/pool table
  • Books
  • Children's pool
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • TV in common areas

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Grab bar near toilet
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Cancun All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.63 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Frequently asked questions

What is the cancellation policy at Krystal Grand Cancun All Inclusive?

Krystal Grand Cancun All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Krystal Grand Cancun All Inclusive?

As of 27 Oct 2026, prices found for a 1-night stay for 2 adults at Krystal Grand Cancun All Inclusive on 28 Oct 2026 start from AU$428, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Krystal Grand Cancun All Inclusive?

Yep, Krystal Grand Cancun All Inclusive has a free self car park.

Are there any beaches close to Krystal Grand Cancun All Inclusive?

Yep, Krystal Grand Cancun All Inclusive is a short 1-minute walk from Gaviota Azul Beach. Fun beach activities include jet skiing, snorkelling and windsurfing.

Is there a spa on site at Krystal Grand Cancun All Inclusive?

Yep, The Beach House Spa is available for guests. You'll enjoy heaps of services like facials and body treatments, as well as hot stone massages.

Does Krystal Grand Cancun All Inclusive have a pool?

Krystal Grand Cancun All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Krystal Grand Cancun All Inclusive?

Krystal Grand Cancun All Inclusive features 4 outdoor pools, a full-service spa and 7 restaurants. All guestrooms come with late-night room service and espresso makers.

What makes Krystal Grand Cancun All Inclusive a romantic place to stay?

Romance packages and late-night room service, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Krystal Grand Cancun All Inclusive.

Is Krystal Grand Cancun All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and children's meals, it's no surprise that Krystal Grand Cancun All Inclusive is a hit with families.

Is there a free airport shuttle available at Krystal Grand Cancun All Inclusive?

No, Krystal Grand Cancun All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Grand Cancun All Inclusive?

Yep, they've got a beach bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Krystal Grand Cancun All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Krystal Grand Cancun All Inclusive?

No, pets and service animals are not allowed.

Krystal Grand Cancun All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 379 out of 1004 reviews
Rating 8 - Good. 198 out of 1004 reviews
Rating 6 - Okay. 166 out of 1004 reviews
Rating 4 - Poor. 114 out of 1004 reviews
Rating 2 - Terrible. 147 out of 1004 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was cleaned everyday and there was a beach view
Stayed 6 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was nice and small. Very close to a walkable area to see Mexico more. A ton of shops and restaurants in the area and a pretty good night life!
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is good for the older bracket people to enjoy and relax not a party place and that's what I was looking for
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Staff & service
Disliked: Property conditions & facilities
Good hotel just a little outdated
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and staff was super helpful and always available
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, the hotel was great the food was the best part everything was delicious! The staff were all friendly and always helpful; I have no complaints everything was excellent.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach and every single part of the resort was wonderful
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at this hotel. Check in/check out was easy, the hotel staff was very friendly and accommodating. The food at the buffet and all the restaurants was delicious and fresh. We loved all the pools and the hotel in general is beautiful. Thank you! We will be back.
Stayed 5 nights in Jun 2026
Verified review

8/10 Good

Liked: Amenities
Everything was great!!! There is one waitor in specific that he provided great services and his name Pedro.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms great service and food awesome beach
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous experience, wish we were still there
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really clean, I really recommend this hotel the staff are really nice and helpful.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Choosing Krystal Grand for my first trip to Mexico was the best decision ever! The staff were incredibly welcoming, the resort was spotless, and the service was exceptional. Everyone treated us with excellence, kindness, and courtesy. The entertainment was fantastic, and the restaurants exceeded my expectations. A big thank you to the entire staff for making our stay so memorable! My only recommendation would be to add portable phone charging stations in the seating areas for guests’ convenience. I highly recommend Krystal Grand and can’t wait to come back!
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was always cleaned, staff were very accommodating, the pool and beach were awesome. The food was great! Definitely would return.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is the best and the room was good with great balcony and awesome ocean view( we did get a room at the Altitude tower so it was newer….
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. The buffet was okay, had plenty of options so you could find something to enjoy. Staff very friendly, but didn't like the upselling when we first checked in. We just wanted to get to our room after a long flight. Ayami was a great restaurant, and the hibachi experience is a must do! The pools were clean and the swim up bar was really fun.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views were stunning and the beach was beautiful. We spent most of our days on the beach. The food at all of the restaurants was delicious. We did not go to the buffet much but they seemed to have good variety there. Definitely reserve a night to go for Hibachi! The beach service was fantastic. We do wish ice cream was served longer at the small snack place. The air fresheners in the lobby were a bit strong for us, but those would be our only complaints. We want to come back again someday!
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Yes it was great spot amazing
Stayed 4 nights in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
No comment
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Yes beautiful
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
Best location.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 3 nights in Oct 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
God awful hotel. Do not waste your money here. No AC and the food was disgusting. TERRIBLE HOTEL AND THEY DONT KEEP UP WITH THEIR PROPERTY.
Stayed 3 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Elevators were so slow and only 3 available. Need more elevators and also need to add ac inside the elevators, they were too hot! Faster check in, we took about an hour just to check in. Better service or at least a smile at reception.
Stayed 7 nights in Jul 2026