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Krystal Grand Cancun All Inclusive

4.0 star property
Family-friendly hotel on the beach, with 4 outdoor pools

Photo gallery for Krystal Grand Cancun All Inclusive

Enjoy beach access and stunning ocean views from this coastal hotel.
Enjoy the expansive ocean view from this stylish room, featuring a comfortable sofa and a table with a refreshing fruit bowl.
Enjoy breathtaking ocean and city views from the comfort of your room, featuring a large window, round table, and two armchairs.
Enjoy a panoramic ocean and city view from the comfort of this stylish room, featuring a large bed, armchairs, and a flat-screen TV.
Relax in a beachfront cabana with comfortable seating and enjoy the tranquil ocean views.

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • All-inclusive
  • Room service
  • Housekeeping
  • Spa
The current price is AU$493
includes taxes & fees
13 July - 14 July

Explore the area

Map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500
  • Gaviota Azul Beach
    ‪1 min walk‬
  • Cancun Convention Center
    ‪8 min walk‬
  • Hotel Zone Beaches
    ‪9 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for Altitude Suite King, Ocean Front

Altitude Suite King, Ocean Front

Altitude Suite King, Ocean Front

8.6 out of 10
Excellent
(17 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 51 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front

Altitude Corner Suite Ocean Front

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Pillow-top bed
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Partial Ocean View

Family Room, Multiple Beds, Partial Ocean View

Family Room, Multiple Beds, Partial Ocean View

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Pillow-top bed
  • 88 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View

Superior Room, 2 Double Beds, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Pillow-top bed
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View

7.4 out of 10
Good
(38 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 44 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Pillow-top bed
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

1 bedroom, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Pillow-top bed
  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Corner Suite, Partial Ocean view

Altitude Corner Suite, Partial Ocean view

Altitude Corner Suite, Partial Ocean view

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Pillow-top bed
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 2 Double Beds, City View

7.8 out of 10
Good
(24 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Pillow-top bed
  • 44 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 1 King Bed, City View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Pillow-top bed
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Master Suite, Ocean front

Altitude Master Suite, Ocean front

Altitude Master Suite, Ocean front

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Soundproofed
Private outdoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
  • 98 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Standard Room, 1 King Bed, Partial Ocean View

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 1 King Bed, Partial Ocean View

7.8 out of 10
Good
(23 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Pillow-top bed
  • 44 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite 2 double beds, Boulevard view

Altitude Suite 2 double beds, Boulevard view

Altitude Suite 2 double beds, Boulevard view

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Pillow-top bed
  • 51 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Partial Ocean View

1 bedroom, premium bedding, down duvets, pillow-top beds

Standard Room, 2 Double Beds, Partial Ocean View

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Pillow-top bed
  • 44 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Honeymoon Room, 1 King Bed, Sea View

1 bedroom, premium bedding, down duvets, pillow-top beds

Honeymoon Room, 1 King Bed, Sea View

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
  • 88 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed, Ocean View

Presidential Room, 1 King Bed, Ocean View

Presidential Room, 1 King Bed, Ocean View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Pillow-top bed
  • 132 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Suite King, Boulevard View

Altitude Suite King, Boulevard View

Altitude Suite King, Boulevard View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Pillow-top bed
  • 51 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

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About the area

Cancun

A family-friendly stay in Cancun awaits you at Krystal Grand Cancun All Inclusive. Within steps you'll find popular attractions like Gaviota Azul Beach and Hotel Zone Beaches. Highlights at this beachfront hotel include 8 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Krystal Spa can include deep-tissue massages, detox wraps and body wraps along with aromatherapy and reflexology. The restaurant, Restaurante Ayami, is open for dinner. With 6 lounge bars and a beach bar to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find cabanas, and enjoy the on-site free kids' club and gym. Additionally, you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. There's also the convenience of free self parking. .Within a 15-minute walk of this 4-property class Zona Hotelera hotel, attractions include Cancun Convention Center and Forum Beach.

What's nearby

  • Gaviota Azul Beach - 1 min walk - 0.0 km
  • Cancun Convention Center - 8 min walk - 0.7 km
  • Forum Beach - 9 min walk - 0.8 km
  • Caracol Beach - 11 min walk - 1.0 km
  • Hotel Zone Beaches - 9 min drive - 5.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

Restaurants

  • ‪Hooters - ‬6 min walk
  • ‪Mandala - ‬6 min walk
  • ‪The Moongate - ‬2 min walk
  • ‪Monkey Business - ‬5 min walk
  • ‪El Timón de Cancún Zona Hotelera - ‬7 min walk

About this property

Krystal Grand Cancun All Inclusive

Family-friendly hotel on the beach, with 4 outdoor pools
Some rates at Krystal Grand Cancun All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Krystal Grand Cancun All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This beach hotel also offers a complimentary children's club, a children's pool and a fitness centre. Self parking is free.

Smoking is allowed in designated areas at this 4-star Cancun hotel.

  • 398 guestrooms or units
  • 2 buildings
  • 8 dining venues
  • 6 bars or lounges
  • Deli
  • Kid's club (free)
  • Childcare (free)
  • Supervised kids' activities (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Krystal Grand Cancun All Inclusive offers 398 accommodations with laptop-compatible safes and espresso makers. Rooms open to balconies. Pillowtop beds feature down duvets and premium bedding. 50-inch LED televisions come with premium cable channels. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Krystal Spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, Portuguese, Spanish

Similar properties

Enjoy a meal with a view at this beachside dining area, featuring a round table and comfortable seating under a shaded umbrella.

Krystal Cancun All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
3.8 out of 5, Good, 1,107 reviews
The price is AU$442
includes taxes & fees
13 July - 14 July
Krystal Cancun All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 6 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • La Taquería
  • Red Fish
  • Restaurante Ayami
  • Risotto
  • The Grill

Things to do

  • 4 outdoor pools
  • Beach club
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • TV in common areas
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Children's toys
  • Free babysitting
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • Highchair
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Free extra futon
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Cancun All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.25 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Frequently asked questions

What is the cancellation policy at Krystal Grand Cancun All Inclusive?

Krystal Grand Cancun All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Krystal Grand Cancun All Inclusive?

As of 12 July 2025, prices found for a 1-night stay for 2 adults at Krystal Grand Cancun All Inclusive on 13 July 2025 start from AU$486.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Krystal Grand Cancun All Inclusive?

Yep, Krystal Grand Cancun All Inclusive has a free self car park.

Are there any beaches close to Krystal Grand Cancun All Inclusive?

Yep, Krystal Grand Cancun All Inclusive is a short 1-minute walk from Gaviota Azul Beach. Fun beach activities include volleyball, snorkelling and windsurfing.

Is there a spa on site at Krystal Grand Cancun All Inclusive?

Yep, Krystal Spa is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Krystal Grand Cancun All Inclusive have a pool?

Krystal Grand Cancun All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Krystal Grand Cancun All Inclusive?

Krystal Grand Cancun All Inclusive features 4 outdoor pools, a full-service spa and 8 restaurants. All guestrooms come with pillowtop beds, premium bedding and late-night room service.

What makes Krystal Grand Cancun All Inclusive a romantic place to stay?

Couples dining and romance packages, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Krystal Grand Cancun All Inclusive.

Is Krystal Grand Cancun All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as highchairs and childcare services in the guestrooms, it's no surprise that Krystal Grand Cancun All Inclusive is a hit with families.

Is there a free airport shuttle available at Krystal Grand Cancun All Inclusive?

No, Krystal Grand Cancun All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Grand Cancun All Inclusive?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Krystal Grand Cancun All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Krystal Grand Cancun All Inclusive?

No, pets and service animals are not allowed.

Krystal Grand Cancun All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 399 out of 1004 reviews
Rating 8 - Good. 208 out of 1004 reviews
Rating 6 - Okay. 159 out of 1004 reviews
Rating 4 - Poor. 106 out of 1004 reviews
Rating 2 - Terrible. 132 out of 1004 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Takeo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Employees are friendly. Ocean view is excellent. Everything is good except 1. Hot water didn't come out well (Shower) 2. Elevators were very slow 3. No seafood at all
Stayed 5 nights in Apr 2025

2/10 Terrible

Serghei

Travelled with family
Disliked: Amenities, property conditions & facilities
The good is the beach , beautiful beach The bad : The food low quality and no choice, every day the same The drinks low quality 5 restaurants,only 2 works Remodeling everywhere, noise and dust They paint in our room and it was crazy stinky Check in only at 3pm ,if you did it early ,you can't eat in the buffet before 12 , stay hungry:( Only 2 elevators work for all hotel , no ac in elevators Only Expedia guy helped us with room , and other issues
Stayed 11 nights in Mar 2025

6/10 Okay

SANDRA P

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Damaris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff!!!
Stayed 7 nights in Mar 2025

10/10 Excellent

Serbando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the check in to the check out everyone was very helpful. Altitude Tower service was VIP. Thank you
Stayed 4 nights in Mar 2025

4/10 Poor

Jennifer

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was not the best. Water stinked horrible even when you brushed your teeth you could feel it wasn't safe.
Stayed 3 nights in Apr 2025

2/10 Terrible

Joshua, CHICAGO

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The staff was rude. They were dismissive. It took a long time to get a drink which was extremely watered down and the facility wasn’t even near capacity. The ELEVATORS SUCK. Super Hot. No air. Very small. We walked 10 flights up and down it took so long for the elevators. We were there for 4 days and 3 nights. We got served coffee with our breakfast THE LAST DAY. They never come to your table and offer you anything. You self serve most of the time. And they seat u right next to someone when there are tons of empty seating. Hands down the worst stay I’ve had in all my travels. Wouldn’t recommend at all. And Cancún itself was just horrid. Too many salesman who sale the same thing. They wanted $40 US for a IPhone charger. Then when you order food they UP THE PRICE at the register. And try to make you use ATMS where your charged a PERCENTAGE rather than a flat fee. It’s crazy there now. I see why no one talks about Cancún anymore
Stayed 4 nights in Mar 2025

10/10 Excellent

Victor Hugo

Travelled with family and small children
Liked: Amenities
Todo extraordinario, muchas gracias
Stayed 4 nights in Apr 2025

10/10 Excellent

Deborah, Pass Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This all-inclusive resort is a gem: 5 restaurants/snack bars, gorgeous beachfront rooms; excellent cleaning service, and activities seemingly arranged around the clock. Though you don’t need to leave the resort unless you want, you should. Shopping areas include markets with lovely original designs, and excursions to places like Tulum’s Mayan Ruins are a must-see. The concierge can arrange anything for you. We’ll return soon.
Stayed 6 nights in Mar 2025

10/10 Excellent

Santiago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, delicious food and amazing beach! Would return for the experience!
Stayed 4 nights in Mar 2025

8/10 Good

Jason, Providence

Liked: Cleanliness, staff & service
Beach
Stayed 5 nights in Mar 2025

8/10 Good

Jennefer

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is very clean, the beach is beautiful, the staff are kind- but I think everyone can agree the food is ordinary at best. The place advertises 5 restaurants, but every night one is closed which causes big lineups and/ or bad dinner service. I wouldn’t come here if you are looking for 5 star food. Everything else was great.
Stayed 5 nights in Mar 2025

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall resort — be aware there are two towers, highly recommend staying at altitude it’s a much nicer experience. Food is just ok, entertainment mixed depending on night some good some just ok. If you are looking for nice resort definitely worth considering great beach too. I would say though If you are looking for something very authentically Mexican, this is not the place. Would definitely stay again.
Stayed 4 nights in Mar 2025

10/10 Excellent

Olivia

Liked: Cleanliness
Stayed 4 nights in Mar 2025

10/10 Excellent

Sebastian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We put a lot of time and effort into going on this vacation that was much needed for my family and I. Everything about our experience was amazing! Griselle, the property manager made sure that we were satisfied and had a great vacation. Our housekeeper, Reyna was the best. Our room was spotless every day. The concierge staff downstairs also was very helpful especially Mariana, she was very kind and sincere. All of the servers were amazing and attentive at all venues, (pool, cabanas, restaurants, etc.) Variety of food options that were all great. It does take a while to get dinner so keep that in mind, if you have kids tell them you want their food sooner rather than later and they will accommodate. Staying at the altitude building will give you a better experience. The room service is nice to have. Also, keep in mind you should be tipping the staff, this is how they make a living. Get up early if you want umbrella and chairs on the beach. A day with the cabana was a wonderful experience and very relaxing. Muchimas gracias a todos. Nos va a regresar in el futuro :)

10/10 Excellent

Selena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the Krystal altitude very clean. All the staff on the property were friendly and helpful. For sure, will be revisiting this hotel to stay in the future. 10/10
Stayed 5 nights in Mar 2025

10/10 Excellent

Carmen

Stayed 5 nights in Mar 2025

4/10 Poor

Linda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2025

6/10 Okay

Carlo

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pros: 1. Location was awesome. 2. The Beach is beautiful. Cons: 1.The bed and pillows were hard as a rock. 2. Our room wasn't ready at check in time. The hotel wanted us to wait for another hour or longer for a room to be ready when they initially denied early check in. 3. The elevators were horrible! They didn't work most of the time or were very slow. 4. The specialty restauraunts were all booked when we checked into the hotel so we could not reserve any special dining. We were forced to eat at the buffet or deli the whole stay. 5. The buffet was closed all day Sunday.
Stayed 4 nights in Mar 2025

4/10 Poor

Tony

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The physical property was outdated. Most of the elevators weren't working. The food at the dinner buffet was terrible. Frozen drinks had huge chunks of ice in them. We won't be back.
Stayed 1 night in Feb 2025

4/10 Poor

Alexa

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Property is clean. Lines to restaurants are outrageous and not that many food choices. There is a hibachi place impossible to get a reservation. Food in general super salty. Kids club smells like mold. Waiters and service is super slow
Stayed 4 nights in Mar 2025

8/10 Good

Evelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing was the beach and stopping store walking distance.
Stayed 5 nights in Feb 2025

10/10 Excellent

Kane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort truly sounds like a delightful place to stay. The accommodations must have been exceptional, creating a memorable experience. It's wonderful place to enjoyed my time. Such positive feedback speaks volumes about the resort's quality. I hope others have the chance to experience the same level of satisfaction.
Stayed 2 nights in Feb 2025

10/10 Excellent

Martina Olveda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amables personas todas
Stayed 4 nights in Mar 2025

10/10 Excellent

Lack ho

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2024