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ibis Cancun Centro

3.0 star property
Eco-certified hotel with 24-hour front desk and restaurant

Photo gallery for ibis Cancun Centro

Exterior
Exterior
Lunch and dinner served, Regional cuisine
Shower, eco-friendly toiletries, hair dryer, towels
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Pet-friendly
  • Housekeeping
The current price is AU$96
includes taxes & fees
1 June - 2 June

Explore the area

Map
Av Tulum Y Nichupte, Supermanzana 11 M2 L3, Cancun, QROO, 77504
  • Dubai Palace Casino
    ‪5 min walk‬
  • Plaza Las Americas
    ‪6 min walk‬
  • Plaza 28
    ‪3 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪15 min drive‬

Room options

View all photos for Double Room, 1 Double Bed, Lagoon View

Desk, blackout curtains, soundproofing, free WiFi

Double Room, 1 Double Bed, Lagoon View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Plasma TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
  • Lagoon view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed

Double Room, 1 Double Bed

Double Room, 1 Double Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Plasma TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
  • City view
  • 40 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, 2 Double Beds

Desk, blackout curtains, soundproofing, free WiFi

Double Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Plasma TV
Blackout curtains
Private bathroom
Eco-friendly toiletries
Hairdryer
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

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About the area

Cancun

At ibis Cancun Centro you'll be within steps of Royal Yak Casino and Sports Book and Dubai Palace Casino. Highlights at this eco-friendly hotel include a restaurant and in-room free WiFi. .At the hotel's own lounge bar, you can stop for a drink. Added amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of airport drop-off service. .Attractions within a 10-minute walk of this 3-property class Downtown Cancun hotel include Plaza Las Americas and within 30 minutes you'll find Plaza 28.

What's nearby

  • Dubai Palace Casino - 5 min walk - 0.5 km
  • Plaza Las Americas - 6 min walk - 0.6 km
  • Plaza 28 - 3 min drive - 2.5 km
  • Puerto Cancun Marina Town Center - 5 min drive - 4.4 km
  • Playa Tortugas - 11 min drive - 6.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 15 min drive

Restaurants

  • ‪Starbucks - ‬8 min walk
  • ‪Boston's Pizza Cancún - ‬4 min walk
  • ‪Hooters - ‬7 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Toks - ‬8 min walk

About this property

ibis Cancun Centro

Eco-certified hotel with 24-hour front desk and restaurant
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. There's an onsite business centre.

A computer station is on site and WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and laundry facilities are also featured at the eco-certified ibis Cancun Centro. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. For a fee, parking is available.

This 3-star Cancun hotel is smoke free.

  • 1 building
  • 190 guestrooms or units
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Ibis Cancun Centro offers 190 accommodations with a hairdryer and blackout curtains. 22-inch plasma televisions come with satellite channels. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Covered parking on site (MXN 100 per stay)
  • Covered valet parking on site (MXN 100 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MXN 279 for adults and MXN 140 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Renez-vous

Things to do

  • Shopping centre
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Lift (180 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (60 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch plasma TV with satellite channels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 300 per pet, per night, plus a deposit of MXN 1000 per stay
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 13 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 279 for adults and from MXN 140 for children
  • Airport shuttle fee: MXN 500 per vehicle (maximum occupancy 4)
  • Covered self-parking fee: MXN 100 per stay
  • Valet parking fee: MXN 100 per stay
  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 300 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • Up to 13 children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Centro
Centro Cancun
Ibis Cancun Centro
Ibis Centro Hotel Cancun
ibis Cancun Centro Hotel
Ibis Cancun Centro Hotel Cancun
ibis Cancun Centro Hotel
ibis Cancun Centro Cancun
ibis Cancun Centro Hotel Cancun

Frequently asked questions

What is the cancellation policy at ibis Cancun Centro?

Ibis Cancun Centro offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at ibis Cancun Centro?

As of 1 May 2025, prices found for a 1-night stay for 2 adults at ibis Cancun Centro on 1 June 2025 start from AU$95.70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at ibis Cancun Centro?

Yep, ibis Cancun Centro has a covered self car park for MXN 100 per stay.

Are there any beaches close to ibis Cancun Centro?

The closest beach to ibis Cancun Centro is Playa Tortugas (3.6 km).

Does ibis Cancun Centro serve breakfast?

Yeah, buffet breakfast is served daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at ibis Cancun Centro?

No, but there's a shuttle from the hotel to the airport that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at ibis Cancun Centro?

Yep, they've got a lounge bar and an onsite restaurant that serves Regional cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at ibis Cancun Centro?

Check-in begins at 3:00 PM. Check-out time is noon.

ibis Cancun Centro Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 611 out of 1235 reviews
Rating 8 - Good. 323 out of 1235 reviews
Rating 6 - Okay. 138 out of 1235 reviews
Rating 4 - Poor. 76 out of 1235 reviews
Rating 2 - Terrible. 87 out of 1235 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Karol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2025

2/10 Terrible

Shanmukha Srinivas

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Washrooms are not in a situation to use. Very bad property
Stayed 1 night in Jan 2025

10/10 Excellent

Rodney Sahin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 16 nights in Jan 2025

10/10 Excellent

Oluwapelumi

Liked: Cleanliness, staff & service, property conditions & facilities
It was a relaxing stay at the ibis
Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice stay although we only went to the hotel to take a shower and sleep at nighttime.
Stayed 3 nights in Jan 2025

10/10 Excellent

tricia

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Omar the manger was so helpful and kind . Thank you Omar and the morning staff .
Stayed 1 night in Jan 2025

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal location in Central Cancun

I stayed here to be closer to my cousin who lives in Central Cancun. The event was a family reunion. The room was fine for my needs. The fab/AC worked fine, the bed was comfortable, i liked the soap and shampoo they offered in the bathroom, and the breakfast (including the coffee) was nice.
Stayed 3 nights in Jan 2025

8/10 Good

Pradhyumna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good to stay, would be nice if provided with dryer facilities
Stayed 3 nights in Jan 2025

8/10 Good

Kalanidhi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is smaller, however, it is neat and the cleaning team does a good job daily. There are 3 elevators, so no delay in getting down or going up. One of the inconveniences for me is that Uber Eats drivers can't walk up to the room. They wait outside the hotel and we must go down every time. The entry point of the hotel is pretty tricky and confusing at times. Walmart is next to the hotel in the same property.
Stayed 4 nights in Jan 2025

10/10 Excellent

Estelle L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay here in Cancun!

Wonderful personnel who were welcoming and helpful! Healthy breakfast, also!
Stayed 4 nights in Jan 2025

10/10 Excellent

Jayson T., houma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing
Stayed 2 nights in Jan 2025

8/10 Good

Marin

Travelled with family
Liked: Cleanliness, staff & service
The hotel is in a safe central area, with easy access to the airport. The room was very clean but had a musty odor. Room with two double beds was small but sufficient for a one-night stay prior to flying out. Easy check-in and out. Small Wal-mart attached to the hotel at ground level was very convenient.
Stayed 1 night in Jan 2025

4/10 Poor

Arturo

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Bedrooms are smaller than shown in pictures, barely space to walk. Washroom gross, smells and needs detailed cleaning
Stayed 5 nights in Jan 2025

10/10 Excellent

SALVADOR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

2/10 Terrible

Beatriz

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Alexis

It was great
Stayed 1 night in Jan 2025

10/10 Excellent

mariana

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent locationand staff was friendly.
Stayed 1 night in Jan 2025

10/10 Excellent

Gabriele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Dec 2024

10/10 Excellent

Delbert

Liked: Cleanliness, staff & service, property conditions & facilities
The air conditioner in my room did not work, but they were very good about changing rooms
Stayed 1 night in Jan 2025

6/10 Okay

Edwin

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Not for families, or groups more than 2 per room. Very small no microwave no fridge. Location is great has a Walmart express below it and a 7/11 across the street
Stayed 7 nights in Dec 2024

6/10 Okay

Lakhbir

Stayed 1 night in Dec 2024

2/10 Terrible

Amal

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The only major thing I have noticed with this hotel was it has no windows no fresh air and it smells because for a decade there’s no fresh air that went through the entire. There’s nothing circulating.
Stayed 9 nights in Dec 2024

10/10 Excellent

Omari

Stayed 4 nights in Dec 2024

8/10 Good

AKHIL

Liked: Cleanliness, property conditions & facilities
Room was very small
Stayed 2 nights in Dec 2024