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3.7 out of 5

"We had a great time and at Hyatt Zilara. Hotel is beautiful, the staff is very friendly and Helpful. We especially thought the world of Angel at the ... " More

By a verified traveller on Fri 01 Sep 2017

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Hotel Description

A luxury stay in Cancun awaits you at Hyatt Zilara Cancun - All Inclusive - Adults Only. Within a 20-minute stroll, you'll find popular places like La Isla Shopping Mall and Cancun Interactive Aquarium. Highlights at this all-inclusive property include 6 restaurants, 2 outdoor swimming pools, and a full-service spa.

All 307 rooms feature LED TVs with cable channels, and you can enjoy free WiFi, furnished balconies or patios, and separate bathtubs and showers. Minibars provide free refreshments, and 24-hour room service makes dining in an option. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like jetted tubs and rainfall showerheads. Coffee/tea makers, pillow menus, and free newspapers are also available.

A day of pampering at Zen Spa can include deep-tissue massages, detox wraps, and body wraps along with aromatherapy and Ayurvedic treatments. The theme restaurant, La Adelita Cantina, serves Mexican cuisine. With 5 bars/lounges and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find cabanas, and enjoy the onsite 24-hour health club and spa tub. 6458 square feet (600 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center and limo/town car service. Plus you'll find free WiFi in public areas, a sauna, and a coffee shop/café. There's also free valet parking, along with the convenience of an airport shuttle.

Within a 30-minute walk of this 4.5-star Zona Hotelera property, attractions include Forum Beach and Cancun Convention Center.

Junior Suite Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$823* Per night/room 9 Mar. - 10 Mar.

Ocean View Junior Suite Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Ocean View Swim Up Suite King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean Front Luxury Suite King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ocean Front Junior Suite King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hyatt Zilara Cancun - All Inclusive - Adults Only ratings based on 3 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hyatt Zilara Cancun - All Inclusive - Adults Only

Everyone (3)
1 out of 5
DO NOT GO, it is under construction. I was forced to move into a different room after one night and then to be told that I would have to wait three hours before my new room was available. I paid a lot of money for the room and it was extremely inconvenient. Go to Excellent Playa Majures, I highly recommend it.

Posted by on 14 Aug. 2018

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Comment from Hotel Management

15 Aug. 2018 by Alfonso J, General Manager

Thank you very much for choosing to stay with us at Hyatt Zilara Cancun. We understand your feelings about the works being done at the hotel, which caused you to being moved between rooms, to avoid the annoyance of the noise. It was work being done with one of the buildings and it was going to be happening from a few days. Unfortunately, the time was not right and we apologize for the inconvenience of it. Hopefully we can have another opportunity to have you in the future, for a complete and flawless vacation experience. Sincerely,

5 out of 5

Great hotel to relac in

We had a great time and at Hyatt Zilara. Hotel is beautiful, the staff is very friendly and Helpful. We especially thought the world of Angel at the Pelicano's swim up bar. He always had a smile on his face and was always friendly. We had an awesome time at the foam pool party which is on every Tuesday. We will definitelly return this hotel again. We loved it!

Posted by , from Sydney, Australia on 1 Sep. 2017

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Comment from Hotel Management

14 Sep. 2017 by Samuel Villegas

Dear Milka First of all thank you very much for choosing Hyatt Zilara Cancun for your well-deserved vacation and for sharing your excellent feedback with us. We very much appreciate your preference and cannot wait to welcome you again during your next visit to Cancun. Best Regards

5 out of 5

Pure perfection

If you were to best describe paradise utilise this hotel as the example. Quality of the package is outstanding!! You want for nothing. Hi end beverages, quality food and the attentive staff to match. If you can push for a swim out suite you won't regret it. Easy access to pool and very clean sandy weed free beach

Posted by , from australia on 6 May 2016

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Comment from Hotel Management

13 May 2016 by Alfonso J - General Manager

Dear Paul, It was an honor to welcome you to Hyatt Zilara Cancun and we thank you for sharing your fabulous vacation experience with us. We are truly happy to know you had an amazing experience and you very much enjoyed you luxurious suite, the up-scale food offerings,as well as the great service provided by our valued associates. We thank you for your preference and cannot wait to pamper you again during your next Cancun vacation.

About the Hyatt Zilara Cancun - All Inclusive - Adults Only

Location Blvd Kukulcan Km 11.5 HZ, Cancun, QROO 77500

All-inclusive Details

  • Surfing/boogie boarding included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorised water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • Off-site tours not included
  • Scuba diving lessons not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • On-site entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Additional gratuities accepted
  • All food and beverages included
  • Minibar (all beverages included)
  • All non-motorised water sports included
  • On-site live performances included
  • All land activities, recreational facilities and equipment included
  • Theme parties included
  • Snorkelling included

Property Features

Hyatt Zilara Cancun - All Inclusive - Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Hyatt Zilara Cancun - All Inclusive - Adults Only you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 6 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a swim-up bar. WiFi and wired Internet are free in public spaces. This all-inclusive property also offers a 24-hour health club, a spa tub, and a steam room. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 1 building
  • 307 guestrooms or units
  • 8 levels
  • 6 dining venues
  • 5 bars or lounges
  • 6458 sq ft of conference space
  • 600 sq m of conference space
  • Built in 2007
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hyatt Zilara Cancun - All Inclusive - Adults Only offers 307 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Pillowtop beds
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

La Adelita Cantina - This theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

Asiana - This restaurant specializes in Asian cuisine and serves lunch and dinner. Open daily.

Maria Marie - This restaurant specializes in fusion cuisine and serves dinner only. Open daily.

Chefs Plate - This restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

Spice - This fine-dining restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 11
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Minimum guest age is 18
  • Caters to adults only

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 165 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Hyatt
  • All Inclusive Hyatt Cancun
  • Cancun Zilara Hyatt
  • Hyatt All Inclusive
  • Hyatt Zilara
  • Hyatt Zilara All Inclusive
  • Hyatt Zilara Cancun
  • Zilara Hyatt
  • Zilara Hyatt Cancun
  • Royal Cancun Resort
  • Royal Hotel Cancun
  • The Royal Hotel Cancun
  • The Royal In Cancun Hotel Cancun
  • Hyatt Zilara Adults All Inclusive
  • Hyatt Zilara Cancun Adults
  • Hyatt Zilara Adults
  • Hyatt Zilara Cancun Adults All Inclusive All-inclusive property
  • Hyatt Zilara Cancun All Inclusive
  • Hyatt Zilara Adults All Inclusive All-inclusive property
  • Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
  • Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel
  • Hyatt Zilara Cancun All Inclusive Adults Hotel
  • Hyatt Zilara All Inclusive Adults Hotel
  • Hyatt Zilara Cancun All Inclusive Adults
  • Hyatt Zilara Cancun All Inclusive
  • Hyatt Zilara All Inclusive Adults
  • Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only
  • Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun
  • Hyatt Zilara Cancun Adults Only All Inclusive
  • Hyatt Zilara Inclusive Adults
  • Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun

You should know

  • Hyatt Zilara Cancun - All Inclusive - Adults Only offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.