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Hotel Ojo de Agua

3.0 star property

Photo gallery for Hotel Ojo de Agua

Outdoor pool, pool loungers
Reception
Exterior
Superior Room, Sea View | Beach/ocean view
Sun deck

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Breakfast available
  • Housekeeping

Explore the area

View map
0, Cda. Ejército Mexicano Mz 2 Lt 16 SM2, Manzana 2, Lote 16, SM2 Joaquín Zetina G, Puerto Morelos, QROO, 77580
  • Place, Ojo de Agua Beach
    ‪2 min walk‬
  • Place, Arrecife de Puerto Morelos National Park
    ‪2 min walk‬
  • Place, Puerto Morelos Town Square
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

7.6 out of 10
Good
(21 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

7.2 out of 10
Good
(59 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, Sea View

Superior Room, Sea View | Beach/ocean view

Superior Room, Sea View

7.4 out of 10
Good
(13 reviews)
  • Sea view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room

Family Room

Family Room

7.8 out of 10
Good
(40 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

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About the area

Puerto Morelos

At Hotel Ojo de Agua you'll be within steps of Ojo de Agua Beach and Arrecife de Puerto Morelos National Park. Highlights at this beachfront hotel include a restaurant and an outdoor swimming pool. .Spend the day at the beach and enjoy the on-site pool loungers. Other amenities include free Wi-Fi in public areas, a 24-hour front desk and a terrace. Continental breakfast is available daily between 8:00 AM and 11:30 AM. There's also the convenience of an airport shuttle. .Attractions within a 20-minute drive of this 3-property class Puerto Morelos hotel include Puerto Morelos Beach and Xoximilco.

What's nearby

  • Ojo de Agua Beach - 2 min walk - 0.2 km
  • Arrecife de Puerto Morelos National Park - 2 min walk - 0.2 km
  • Puerto Morelos Town Square - 6 min walk - 0.6 km
  • Puerto Morelos Artists’ Cooperative - 6 min walk - 0.6 km
  • San Jose Catholic Parish - 6 min walk - 0.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 26 min drive

Restaurants

  • ‪Único Beach - ‬9 min walk
  • ‪La Sirena Restaurant, Lounge and Sports Bar - ‬6 min walk
  • ‪Cantina Habanero - ‬4 min walk
  • ‪Peninsula - ‬5 min walk
  • ‪Don Ernesto's - ‬2 min walk

About this property

Hotel Ojo de Agua

There's a restaurant on site. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and multilingual staff are also featured at Hotel Ojo de Agua.

This 3-star Puerto Morelos hotel is smoke free.

  • 35 guestrooms or units
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Garden
  • Outdoor picnic space
  • No smoking on site
  • Dining venue
Hotel Ojo de Agua offers 35 air-conditioned accommodations with a safe and a hairdryer. This accommodation offers separate sitting areas and includes desks. Flat-screen televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

Similar properties

Exterior
Hotel & Beach Club Ojo de Agua
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  • Kids’ pool
  • Free Wi-Fi
  • Restaurant
3.7 out of 5, Good, 681 reviews
Hotel & Beach Club Ojo de Agua

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily continental breakfast available 8:00 AM to 11:30 AM for a fee: MXN 250 for adults and MXN 250 for children
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift

More

  • Reception hall
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Ojo de Agua

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 70.39 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MXN 250 for adults and from MXN 250 for children
  • Airport shuttle fee: MXN 900 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 1 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Ojo Agua Beach Front Hotel Puerto Morelos
Ojo Agua Beach Front Hotel
Ojo Agua Beach Front Puerto Morelos
Ojo Agua Beach Front
Hotel Ojo de Agua Hotel
Collection O Hotel Ojo de Agua
Hotel Ojo de Agua Puerto Morelos
Hotel Ojo de Agua Hotel Puerto Morelos

Frequently asked questions

What is the cancellation policy at Hotel Ojo de Agua?

Hotel Ojo de Agua offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Hotel Ojo de Agua?

Yep, Hotel Ojo de Agua is a short 2-minute walk from Ojo de Agua Beach. Fun beach activities include fishing.

Does Hotel Ojo de Agua have a pool?

Hotel Ojo de Agua has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Does Hotel Ojo de Agua serve breakfast?

Sure does, continental brekkie is on offer daily from 8:00 AM to 11:30 AM.

Is there a free airport shuttle available at Hotel Ojo de Agua?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Ojo de Agua?

Yep, you can grab a meal at Hotel Ojo de Agua's onsite restaurant.

What time are check-in & check-out at Hotel Ojo de Agua?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Ojo de Agua?

No, pets and service animals are not allowed.

Hotel Ojo de Agua Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 357 out of 1002 reviews
Rating 8 - Good. 273 out of 1002 reviews
Rating 6 - Okay. 164 out of 1002 reviews
Rating 4 - Poor. 106 out of 1002 reviews
Rating 2 - Terrible. 102 out of 1002 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Carlos Eduardo

Liked: Cleanliness, staff & service
No frills stay, easy access to the beach
Stayed 1 night in Dec 2025

10/10 Excellent

Eric, Bremerton

Liked: Cleanliness, amenities, property conditions & facilities
I love the staff at Hotel Ojo De Agua, they are wonderful
Stayed 2 nights in Dec 2025

10/10 Excellent

Jim

Travelled with group
Liked: Cleanliness, staff & service, amenities
We had a wonderful time again. Our room was not ready but he gave us another room right beside the pool bottom floor. It was great. Loved sitting on their beautiful beach every day. Room was cleaned every day and AC was nice and cold. The fridge kept our beer nice and cold too. Will be back next season or maybe again sooner. Thank you
Stayed 3 nights in Dec 2025

10/10 Excellent

Eric, Bremerton

Liked: Cleanliness, amenities, property conditions & facilities
The staff are so very welcoming. I feel relaxed and comfortable from the moment I arrive.
Stayed 2 nights in Dec 2025

6/10 Okay

Elma

Travelled with partner
Liked: Staff & service
Stayed 1 night in Nov 2025

4/10 Poor

Kevin

Disliked: Property conditions & facilities
Location is fantastic... Facility is very rough around the edges
Stayed 1 night in Dec 2025

4/10 Poor

Rosa

Disliked: Property conditions & facilities
This is an outdated place, some things are deteriorated, towels with holes, rusty showerhead, the TV screen had a line in the middle. The water tasted horrible. It looks much better in the pictures
Stayed 3 nights in Nov 2025

6/10 Okay

Francisco

Travelled with family
Liked: Cleanliness
was no hot WATER, WE HAVE TO MOVE TO OTHER ROOM, OTHER THAN THAT WAS OK.
Stayed 7 nights in Nov 2025

4/10 Poor

Brianna

Travelled with group
Liked: Cleanliness
Disliked: Amenities
There was no hot water in our room for the entire 6 days that we stayed there. Twice guests next door kept us up all night by either partying on the balconey at 3 am or smoking all night. The patio doors didn't seal properly so the neighbour's cigarrette smoke filled our room.
Stayed 6 nights in Nov 2025

8/10 Good

Edwin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean, beds comfortable, don't expect hot water, luke warm at best. Right on the beach, accomodating staff and a nice restaurant
Stayed 3 nights in Nov 2025

2/10 Terrible

Nicole

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I booked a King Room with a sea view. The bed was not king size. It was maybe a queen in a double frame. That was fine. But the bed frame was only 6” off the floor and the window to see the ocean were barstool height. Higher up than normal windows. Then the next morning I attempted to take a shower. There was zero hot water. So I washed the needed parts and skipped the rest. The electric outlet in the bathroom did not work either. That was the last straw. I went down to the reception desk. I told the lady my issues and she said yes, they knew they had been working on it. I could get a new room to shower in. OMG! They knew and still put me in that room without telling me in advance. I would have the refused the ocean view that I couldn’t see anyway for hot water to shower and wash my hair. So frustrating!
Stayed 1 night in Nov 2025

6/10 Okay

timothy

Liked: Staff & service
Property needs some care however it’s proximity to the beach and staff safe the day for this hotel!
Stayed 1 night in Nov 2025

4/10 Poor

Elma

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
No hot water in the shower tv. Problems Not my favorite
Stayed 2 nights in Nov 2025

6/10 Okay

Alan

Travelled with partner
Liked: Cleanliness
This wasnt a very nice experience. It does have does rooms they show, but they also have an old not that nice building not facing to the beach, that is below average. water pump was noice almost all day long, and theres many other things they could fix easy to get better acomodations. I booked just to relax 3 days, but it was dificult. Now, it was cheap, but not as cheap for the relation money: quality. The location is amazin, everything is on a walking distance, thou.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jose Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel tiene todo lo que necesitas. Es un hotel modesto y pequeño. Nunca habia tenido una habitacion tan cerca del mar, literalmente como 50 metros. Su restaurante es muy rico.
Stayed 2 nights in Nov 2025

2/10 Terrible

James

Stayed 1 night in Nov 2025

4/10 Poor

Peter

Travelled with partner
Disliked: Property conditions & facilities
Room was in need or repair and decorating, all very worn. Staff were excellent and aircon was good, very safe
Stayed 2 nights in Nov 2025

10/10 Excellent

Maria Isabel

Stayed 1 night in Oct 2025

6/10 Okay

Farley

Got there first room not good, they put us in another room air conditioning broke, 3 rd room was the best. Staff was nice, overall ok
Stayed 9 nights in Sep 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proper installations, right in front of the beach. Fair enough for the price.
Stayed 2 nights in Jun 2025

6/10 Okay

Carol, Port Coquitlam

Liked: Cleanliness, staff & service
The view from my room was stunning. I looked towards the pool, palm trees, and the ocean. It was very relaxing place to stay
Stayed 14 nights in Sep 2025

10/10 Excellent

Thomas, Kamloops

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are regulars here and will keep coming back. This is not a five-star resort but is very clean and the staff are mucho friendly. The beautiful beach is 100 feet away and the hotel offers chaise lounge chairs for guests. Umbrellas are available. The restaurant next-door, seemingly on the same property, is very agreeable with good food and good prices. There are a ton of other good restaurants in easy walking distance, even for someone like me with a hip and knee replacement! The water isn’t potable and warm showers are hard to come by but everything else here makes up for these things. Ana, David, and Fernando (and the rest of the front end crew) make the check in process very easy.
Stayed 1 night in Sep 2025

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service
Spent 2 weeks it was great nice and quiet.
Stayed 14 nights in Sep 2025

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En general todo muy bien, solo no había agua caliente
Stayed 3 nights in Sep 2025

8/10 Good

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i love coming to Ojo de Agua. staff are very friendly and helpful. only problem was that the safe was inoperable. i was informed they are planning getting the lock fixed.
Stayed 2 nights in Sep 2025