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Arco Maya

Property class: 2

Photo gallery for Arco Maya

A hotel room with a bed, a desk, and a window.
Property entrance
Pool
Terrace/patio
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Housekeeping

Explore the area

View map
Retorno Marañón #31 SM 25 MZA 23 LT 01, Cancun, QROO, 77509
  • Place, Las Palapas Park
    ‪5 min walk‬
  • Place, Plaza 28
    ‪6 min walk‬
  • Place, La Sagrada Familia Parish
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬

Room options

View all photos for Standard Room

A bedroom with a bed, a wooden table, a bathroom with a sink, and an air conditioning unit.

Standard Room

  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds

A hotel room with a large bed, a smaller bed, a window, and a ceiling with decorative molding.

Standard Room, 2 Queen Beds

  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Family Room

A hotel room with two beds, a ceiling fan, a mirror, and a door.

Family Room

  • 42 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 Queen Beds
  • Free Wi-Fi

View all photos for Double two beds

A hotel room with a bed, a desk, and a window.

Double two beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Double standard

A bedroom with a bed, bedside table, and a view of the bathroom.

Double standard

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About the area

Cancun

At Arco Maya you'll be within just a 10-minute stroll of Mercado 28 and Xbalamqué Theater. Highlights at this guest house include free in-room WiFi. .This guest house has free WiFi in public areas, a 24-hour front desk and a games room. Additionally, you'll find a terrace, a computer station and express check-in. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this Downtown Cancun guest house include Plaza Las Americas and Puerto Cancun Marina Town Center.
View more Guest houses in CancunOpens in a new window

What's nearby

  • Mercado 28 - 5 min walk - 0.4 km
  • Las Palapas Park - 5 min walk - 0.4 km
  • Plaza 28 - 6 min walk - 0.6 km
  • La Sagrada Familia Parish - 13 min walk - 1.1 km
  • Plaza Las Americas - 3 min drive - 2.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 20 min drive

Restaurants

  • ‪Café con Gracia - ‬6 min walk
  • ‪Comida Mexicana, Mariscos Y Más - ‬4 min walk
  • ‪Plaza 28 by hoka - ‬6 min walk
  • ‪La Parrilla - ‬6 min walk
  • ‪Marquesitas Ricky - ‬9 min walk

About this property

Arco Maya

As a guest of Arco Maya, you'll find a terrace, an arcade/games room, and tour/ticket assistance. A computer station is on site and WiFi is free in public spaces. Arco Maya also features express check-in and express check-out. Free self parking is available.

Smoking is allowed in designated areas at this Cancun guest house.

  • 17 guestrooms or units
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Games room or arcade
  • Terrace
  • Computer for guest use
  • Smoking in designated areas
Arco Maya offers 17 air-conditioned accommodations, with a ceiling fan. Satellite televisions are provided.

Bathrooms include a shower. This Cancun guest house provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Things to do

  • Arcade/game room
  • Pool

Family friendly

  • Arcade/game room

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 21-inch TV with satellite channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Arco Maya

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash.

We should mention

  • There is limited hot water on site.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Arco Maya
Arco Maya Cancun
Capital O Arco Maya
Arco Maya Guesthouse
Hostal Arco Maya Hostel
Arco Maya Guesthouse Cancun

Frequently asked questions

What is the cancellation policy at Arco Maya?

Arco Maya offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Arco Maya?

Yep, Arco Maya has a free self car park.

Are there any beaches close to Arco Maya?

The closest beach to Arco Maya is Delfines Beach (12.2 km).

Does Arco Maya have a pool?

Arco Maya has a pool.

Is there a free airport shuttle available at Arco Maya?

No, Arco Maya does not offer an airport shuttle service.

What time are check-in & check-out at Arco Maya?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Arco Maya?

No, pets and service animals are not allowed.

Arco Maya Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 3 out of 8 reviews
Rating 8 - Good. 3 out of 8 reviews
Rating 6 - Okay. 0 out of 8 reviews
Rating 4 - Poor. 0 out of 8 reviews
Rating 2 - Terrible. 2 out of 8 reviews

8.6/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Maohnri

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Me cambiaron de hotel

Nos cambiaron de hotel a Hotel Farallón In, instalaciones pésimas, muy pequeño, no tienen protocolos de salubridad no me gusto para nada no estancia ahí
Stayed 2 nights in Dec 2020
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great location. Close to the ADO Terminal. Nice room with balcony. Bed was really hard with metal springs. Could be more comfortable. Very small bathroom. Good for one night if you do not plan to stay long in Cancun.
Stayed 1 night in Mar 2020
Verified review

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very inexpensive. It was located in the city, not the glitzy hotel strip near the beach.
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk really helped me out by arranging a taxi in the middle of the night for me to make my flight.
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Maribel

Liked: Cleanliness
El lugar me pareció bien en general,solo hubo un detalle,al dejar mis llaves de la habitación para el aseo,regresé en la noche y el servicio se las llevó a su casa particular,lo cual tuvimos que esperar a que regresaran las llaves y nosotros estábamos muy cansados.
Stayed 2 nights in Dec 2019
Verified review

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wir hatten eine Tolle Zeit.
Stayed 2 nights in Jan 2020
Verified review

2/10 Terrible

Ma. Yolanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No tuve estadía el hotel desde hace meses está cerr

Stayed 1 night in Sep 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019