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Casa del Puerto

Property class: 3.5

Photo gallery for Casa del Puerto

Outdoor pool, pool loungers
Exterior detail
Free self-parking
On the beach, kayaking
Outdoor dining

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Ave. Maria Irene Sm12 Mz 17 Lote 4, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪2 min walk‬
  • Place, Puerto Morelos Beach
    ‪4 min drive‬
  • Place, Puerto Morelos Town Square
    ‪9 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪27 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Accessible, Beachfront

Deluxe Room, 1 King Bed, Accessible, Beachfront

Deluxe Room, 1 King Bed, Accessible, Beachfront

8.8 out of 10
Excellent
(12 reviews)
  • Beach view
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Suite, 2 Queen Beds, Accessible, Sea Facing

Deluxe Suite, 2 Queen Beds, Accessible, Sea Facing

Deluxe Suite, 2 Queen Beds, Accessible, Sea Facing

7.0 out of 10
Good
(4 reviews)
  • Beach view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

About the area

Puerto Morelos

At Casa del Puerto you'll be steps from Arrecife de Puerto Morelos National Park and 2.1 km (1.3 mi) from Puerto Morelos Beach. Highlights at this beachfront hotel include a restaurant, an outdoor swimming pool and free daily breakfast. .At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Spend the day at the beach and enjoy the on-site kids' swimming pool and pool loungers. Added amenities include free Wi-Fi in public areas, a rooftop terrace and concierge services. Free English breakfast is available daily between 8:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 20-minute drive of this 3.5-property class Puerto Morelos hotel include Puerto Morelos Town Square and Xoximilco.

What's nearby

  • Arrecife de Puerto Morelos National Park - 2 min walk - 0.2 km
  • Puerto Morelos Beach - 4 min drive - 2.2 km
  • Ojo de Agua Beach - 8 min drive - 5.7 km
  • Puerto Morelos Town Square - 9 min drive - 6.1 km
  • Petempich Bay - 19 min drive - 12.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 27 min drive

Restaurants

  • ‪Bistro El Beso - ‬8 min walk
  • ‪Casa del Mar - ‬6 min walk
  • ‪Bluewater Grill - ‬12 min walk
  • ‪Club Preferred Beach - ‬17 min walk
  • ‪Moments Lobby Bar - ‬14 min walk

About this property

Casa del Puerto

Casa del Puerto offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A rooftop terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Casa del Puerto . An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 3.5-star Puerto Morelos hotel is smoke free.

  • 14 guestrooms or units
  • English breakfast (free)
  • Terrace on the roof
  • Poolside lounge chairs
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Casa del Puerto offers 14 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies. Beds feature premium bedding. 40-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Puerto Morelos hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available daily 8:00 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • Children's pool
  • Kayaking
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Handrails in hallways
  • Pool access ramp on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 1 May 2023 to 31 December 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 70.39 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 850.00 per vehicle (return, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, Discover and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Casa Puerto Boutique Hotel Puerto Morelos
Casa Puerto Boutique Hotel Puerto Morelos
Casa Puerto Boutique Hotel
Casa Puerto Boutique Puerto Morelos
Casa Puerto Boutique
Hotel Casa del Puerto Boutique Hotel Puerto Morelos
Puerto Morelos Casa del Puerto Boutique Hotel Hotel
Hotel Casa del Puerto Boutique Hotel
Casa del Puerto Boutique Hotel Puerto Morelos
Casa Puerto Puerto Morelos

Frequently asked questions

What is the cancellation policy at Casa del Puerto ?

Casa del Puerto offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Casa del Puerto ?

Yep, Casa del Puerto has a free self car park.

Are there any beaches close to Casa del Puerto ?

The closest beach to Casa del Puerto is Maroma Beach (19.9 km).

Does Casa del Puerto have a pool?

Casa del Puerto has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What makes Casa del Puerto a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Casa del Puerto .

Does Casa del Puerto serve breakfast?

Sure does, free English breakfast is available daily from 8:00 AM to 10:30 AM.

Is there a free airport shuttle available at Casa del Puerto ?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Casa del Puerto ?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Casa del Puerto ?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Casa del Puerto ?

No, only service animals are allowed.

Casa del Puerto Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 173 out of 300 reviews
Rating 8 - Good. 72 out of 300 reviews
Rating 6 - Okay. 27 out of 300 reviews
Rating 4 - Poor. 14 out of 300 reviews
Rating 2 - Terrible. 14 out of 300 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, remote location, and great rooms!
Stayed 1 night in Dec 2022
Verified review

8/10 Good

Georges Edouard

Liked: Cleanliness, property conditions & facilities
Nice stay, very calm, the beach was not usable but the pool was clean and nice.
Verified review

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's quite and friendly staff
Stayed 7 nights in Jul 2022
Verified review

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet with a beautiful view
Stayed 1 night in Nov 2022
Verified review

8/10 Good

Ana

Liked: Staff & service
The property was conveniently located 40 min drive to down town Cancun and a quick drive to playa del carmen and other cennotes.
Stayed 3 nights in Apr 2023
Verified review

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Right on the ocean. Beautiful views. Great price.
Stayed 1 night in Dec 2022
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Welcome return visit

A wonderful hotel in a quiet area, that is right on the beach. The rooms are huge, clean and comfortable. The pool is also clean and warmed by the sun. The area around the hotel is quiet and it is worth having a car as it’s about an hour walk along the beach to Puerto Morelos town. We have stayed here before and can’t wait to stay here again.
Stayed 1 night in Jul 2022
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
A great place to relax and be away from city noice. Most people come in couples and keep to them selves. Beach front and able to walk on it
Stayed 2 nights in Nov 2022
Verified review

10/10 Excellent

Jesus

Liked: Staff & service, amenities, property conditions & facilities
Atmosphere. Everything is Nice and clean
Stayed 4 nights in Apr 2023
Verified review

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view from our balcony. Staff was very friendly, and the restaurant food was very good a little slow, but it was only one person working the restaurant, so no problem waiting as i was in no hurry
Verified review

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived later in the evening. All was ready for us. Security made sure we were who we were and I can say he was very friendly. Breakfast was good!
Stayed 1 night in Feb 2023
Verified review

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was great, responding quickly to any questions or concerns. The site is incredible, apparently reno's are coming. The drawback, is distance to town, shopping and restaurants. A diamond in the rough.
Stayed 5 nights in Nov 2022
Verified review

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Need a little more staff to keep kitchen/meals service satisfactory. Showers are very slippery, need to add rubber mats. Awesome location right on the beach
Verified review

6/10 Okay

Jose L

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property is ok but location is difficult to find about one hour from zona hotelera. Breakfast was disappointing and the waiters need to be more kind.
Stayed 6 nights in Oct 2022
Verified review

6/10 Okay

Ofure

Liked: Cleanliness
Disliked: Amenities
If you are looking for a quiet and affordable place by the ocean, this property offers that. However, the beach front was very dirty, the breakfast option offered by the restaurant was not great. If you are a big eater, don’t depend on the restaurant breakfast option. Getting to town for more food options is like an hour walk using the beach front.
Stayed 7 nights in Apr 2023
Verified review

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Good value for the money

Overall good for the price , nice big room a little worn down but ok. Pool was dirty and green in the sides. The girl at the reception was so nice and helpful
Stayed 2 nights in Sep 2022
Verified review

4/10 Poor

SHLOMO

Disliked: Cleanliness, property conditions & facilities, room comfort

unmaintained

the hotel is unmaintained, weak stream in bathroom shower, 1 of the 2 tabs is trembling, no blankets, nice view
Stayed 1 night in Mar 2023
Verified review

2/10 Terrible

Carla

Disliked: Cleanliness, property conditions & facilities, room comfort

Don’t stay here

The whole place needs to be cleaned. Couldn’t get in the pool because of the ring of algae. One nice waiter then one very rude one. Will NEVER be back.
Stayed 4 nights in Apr 2023
Verified review

4/10 Poor

Sergio

Disliked: Cleanliness, property conditions & facilities
Lots of things were broken. Our shower drain backed up. The sliding glass door didn't close. NEED SOME TLC
Stayed 2 nights in Mar 2023
Verified review

6/10 Okay

Alexey

Liked: Cleanliness

You can get much nicer hotel for this price

Hotel is very remote. you definitely need a car. Very poor breakfast for this price in Mexican terms. My room #103 was close to some water pump.. or something, You could constantly hear it. But it wasn't too noisy and very disturbuing. Overall comfortable hotel. Nice view. Direct access to the beach, but there was a lot of seaweed. I've been to many beaches on Yucatan. this one was the least pleasant. May be i was unlucky with the season. Howerver, there was no sea weed on other beaches i visited before and after,
Stayed 1 night in Jan 2023
Verified review

2/10 Terrible

Rahil Rajeshkumar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
House keeping lady and guy stole my expensive sunglasses from my bag. When we asked them to check the cameras they did not help us out
Stayed 4 nights in Mar 2023
Verified review

8/10 Good

Alina-Ramona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely calm spot with great staff

We loved the service offered by the restaurant staff here. Thanks to Marco Polo and Victor especially!! And to all the maintainance and kitchen folks and ladies. They were lovely and did their best. The food was good and the pool area with palm trees very peaceful. They kept the place clean, but the rooms are not newly renovated nor modern, but we didn’t mind it. The beach is not cleaned of seaweed so you won’t be able to swim. You need to walk on the beach for at least 20 minutes to find a cleaner beach during this period. It was calm and small which is what we were looking for. The taxis to move around will cost you a lot so if you’re not renting a car or if you’re not 4, be aware of that. We recommend you buy plenty of water in the city stores and bring with you cause the hotel won’t give you for free except on your first day. The ice cream is delicious. Make sure to have some beer provisions cause they might go out of stock of your preferred beer. Most guided tours pick you up at Ocean Coral Turquesa which is a 5 min walk away on the beach.
Stayed 7 nights in Jun 2022
Verified review

2/10 Terrible

Clay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No point, Hotel is shut down

Absolutely the worst. Checked in with no staff just a key left on front desk, elevator broke on way up to floor with luggage, old razors left from previous guests in bathroom and shower, dirty hairy sheets, shared patio with other rooms and door to patio couldnt be locked as was previously broken into. Safe was not bolted down could just pick it up, lock on safe punched out no way to lock it. Then i spot someone pulling into parking area unloading stuff to hotel and i ask them about who to contact about our room - zero staff anywhere, and it turns out they are the owners (not the mgmt company) and they let me know the hotel is shutting down the very next day Nd they just returned from the lawyers signing the shut down of the hotel due to MIJ poor management...now my wife and I are in Mexico for a week with nowhere to stay...hotels.com helped us recover the remaining week of our vacation but what a gong show...
Stayed 6 nights in Apr 2023
Verified review

2/10 Terrible

Kristen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do NOT book this property. We contacted the property PRIOR to arrival and asked if they offered transportation to their property from the airport. Someone emailed us the information, we emailed back our flight arrangements and they had someone at the airport waiting for us. We were told this was a COMPLIMENTARY transportation. The person that picked us up had NO IDEA where he was taking us. He pulled over (at 11:30pm) twice to try to find the hotel. He eventually attempted to drop us off in a very shady area of town. We kept telling him it was not the hotel but he insisted we get out. We said no. My husband turned on his GPS and told the driver to follow our directions. When we finally got to the hotel, my husband went to talk to the manager bc it did not look like a hotel. It looked like apartments. The manager came out and talked to the driver like they knew each other…but the driver had no idea where he was going? The manager told us to pay the driver $60. We had an email stating it was a complimentary transfer. The manager kept saying no. We ended up NOT staying there bc they didn’t honor their word, the property was NOT as pictured and it looked incredibly unsafe.
Stayed 1 night in Jul 2022
Verified review

4/10 Poor

Mark C

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sad but true. I've stayed here 3 times before the last was in 2020. The place is falling apart. I stayed with a group of friends ,four rooms total. Our room had no air conditioning and the room smelled of chemicals. There was a strange grease like substance on much of the floor..probably bug spray. It was nearly impossible to open and close the patio door. Our room had two beach towels, no hand towels. My friends rooms ...one had a huge puddle of water under his AC by morning. The other room the shower drain didn't work. The bathroom fixtures were corroded and in one room the toilet needed repair. The desk clerks were hopeless. Regarding the restaurant there was no ice, no avocadoes. My wife and I ordered mixed salads and we each received a plate with sliced tomato on it. The pool is filthy and one of the underwater lights is hanging by it's electrical cord. The hotel is a disaster. I would like to say one employee who's name is Romeo tried to " fix" all these issues. He deserves a raise. I'm really bummed because this was my airport hotel as I fly in and out of Cancun frequently and it was a hidden gem. Now that I'm traveling again I will find another hotel. Truly a shame.
Stayed 1 night in Mar 2023

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