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BOK21

3.0 star property
Hotel with free parking, near Plaza Las Americas

Photo gallery for BOK21

1 bedroom, free WiFi, bed sheets
Room | Living area
Exterior
Exterior
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast available
  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi

Explore the area

Map
Bonampak, Cancun, QROO, 77500
  • Plaza Las Americas
    ‪13 min walk‬
  • Ultramar Ferry Puerto Juárez
    ‪6 min drive‬
  • Playa Tortugas
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Suite

1 bedroom, free WiFi, bed sheets

Suite

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Separate bedroom
Private bathroom
Free bottled water
Coffee/tea maker
Digital channels
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room

1 bedroom, free WiFi, bed sheets

Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Free bottled water
Coffee/tea maker
Digital channels
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room

1 bedroom, free WiFi, bed sheets

Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Separate bedroom
Private bathroom
Free bottled water
Coffee/tea maker
Digital channels
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite

Suite

Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Flat-screen TV
Separate bedroom
Private bathroom
Free bottled water
Coffee/tea maker
  • City view
  • Sleeps 4
  • 1 King Bed

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About the area

Cancun

BOK21 puts you in the centre of Cancun, 0.9 km (0.6 mi) from Plaza Las Americas and 3.8 km (2.3 mi) from Playa Tortugas. Highlights at this hotel include free in-room WiFi. .This hotel offers free WiFi in public areas, concierge services and a terrace. Plus you'll find a garden. Each morning cooked-to-order breakfast is served between 9:00 AM and 11:00 AM. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 3-property class Downtown Cancun hotel include Ultramar Ferry Puerto Juárez and Langosta Beach.

What's nearby

  • Plaza Las Americas - 13 min walk - 1.1 km
  • Plaza 28 - 17 min walk - 1.5 km
  • Ultramar Ferry Puerto Juárez - 6 min drive - 4.3 km
  • Playa Tortugas - 8 min drive - 6.0 km
  • Langosta Beach - 8 min drive - 7.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 21 min drive

Restaurants

  • ‪KFC - ‬2 min walk
  • ‪Rolandi's - ‬5 min walk
  • ‪La Coyota - ‬5 min walk
  • ‪La Casa de los Abuelos - ‬3 min walk
  • ‪Chila y Quil - ‬9 min walk

About this property

BOK21

Hotel with free parking, near Plaza Las Americas
BOK21 offers its guests a terrace, tour/ticket assistance, and a garden. Public spaces have free WiFi. Self parking is free.

Smoking is allowed in designated areas at this 3-star Cancun hotel.

  • 42 guestrooms or units
  • Breakfast available (surcharge)
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Smoking in designated areas
BOK21 offers 42 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. 55-inch flat-screen televisions come with digital channels and Netflix.

Bathrooms include a shower and complimentary toiletries. This Cancun hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 9:00 AM to 11:00 AM for a fee: MXN 83 to 119 for adults and MXN 83 to 119 for children

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • 6 steps to reach entrance
  • No lift

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 9:00 PM) and Saturday - Sunday (9:00 AM - midnight)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at BOK21

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 83 to 119 for adults and MXN 83 to 119 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash. Cashless payment methods are available for all transactions.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

BOK21 Hotel
BOK21 Cancun
BOK21 Hotel Cancun

Frequently asked questions

What is the cancellation policy at BOK21?

BOK21 offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at BOK21?

Yep, BOK21 has a free self car park.

Are there any beaches close to BOK21?

The closest beach to BOK21 is Delfines Beach (11.3 km).

Does BOK21 serve breakfast?

Sure does, cooked-to-order breakfast is on offer daily from 9:00 AM to 11:00 AM.

Is there a free airport shuttle available at BOK21?

No, BOK21 does not offer an airport shuttle service.

What time are check-in & check-out at BOK21?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at BOK21?

No, pets and service animals are not allowed.

BOK21 Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 17 out of 40 reviews
Rating 8 - Good. 11 out of 40 reviews
Rating 6 - Okay. 6 out of 40 reviews
Rating 4 - Poor. 1 out of 40 reviews
Rating 2 - Terrible. 5 out of 40 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rafaela Natividad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel está muy bonito, iluminado, céntrico, todo súper. Alta calidad por el precio. El único pero a considerar es que está en una avenida muy transitada y puede ser un poco ruidoso.
Stayed 1 night in Jan 2025

8/10 Good

Thaddaeus

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got what I needed.
Stayed 2 nights in Dec 2024

10/10 Excellent

Kenneth Oconnell, Harriman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

ken

Liked: Property conditions & facilities
Amazing
Stayed 2 nights in Nov 2024

2/10 Terrible

Liyan

Disliked: Cleanliness
Stayed 1 night in Oct 2024

2/10 Terrible

Dale

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Michal

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Ok for a budget short trip

The hotel is relatively well located which is a positive if you want to walk to city center, but due to the missing sound insulation also a negative as there's quite some traffic at night. Staff was friendly and helpful, offered to help with luggage several times. Since the hotel doesn't have an elevator, help with heavy luggage is really appreciated. Parking is available just outside the hotel with few places reserved only for the hotel. Cleanliness and condition not 100% perfect, but for a 2** budget hotel acceptable. Wifi rather OK for simple tasks.
Stayed 1 night in Dec 2023

8/10 Good

Kathryn

Liked: Staff & service
I think that you’re getting exactly what you pay for at this property. The walls are all dinged up and the floors haven’t been swept or mopped in the rooms, the wall you share with the street is more like a garage door so every single sound comes through. The beds are rock hard but the bedding was clean. Shower had gaps and gashes in the tiles and the fixtures are rusting. Doesn’t seem to have an elevator so expect stairs to your room-as well as to enter the building itself. Front desk was kind and helped me with my bags. Small waters and granola bars were offered to guests in the lobby as well as a coffee area both in the rooms and the lobby. The Wi-Fi was very in and out and worked periodically. No landlines to make calls at the hotel. Worked in a pinch but would never stay for an extended period of time.
Stayed 1 night in Oct 2023

8/10 Good

Byron

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, but theres a lot of noisy traffic in front the hotel.
Stayed 2 nights in Jul 2023

2/10 Terrible

LAURA CRISTINA

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort

MAL HOTEL

Nos fue muy mal!! Primero, en la plataforma reservamos habitación con 2 camas King size, pero al llegar al hotel no contaban con habitaciones con camas king, nos dieron una habitación con 2 camas individuales… Por otro lado, la infraestructura está muy vieja y obsoleta, las habitaciones dan al Boulevard y las ventanas de aluminio dejan pasar todo el ruido, por lo que fue imposible descansar adecuadamente…
Stayed 6 nights in Mar 2025

4/10 Poor

Andaira

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

PAOLO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo MUY bien! habitacion grande, cama comoda, todo limpio, todos muy amables, cuando estoy en cancun es mi primera opcion wifi exelente
Stayed 2 nights in Jan 2025

10/10 Excellent

Ana Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Alejandra

Stayed 2 nights in Jan 2025

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, enfrente tiene tiendas para comprar alimentos y puedes salir a caminar un rato, es muy tranquilo y seguro. Las recepcionistas súper atentas, tienes 24/7 bebidas como té o café gratis. Sin duda volvería a hospedarme aquí. Mis felicitaciones a todos los trabajadores que hacen que la estancia sea espectacular.
Stayed 1 night in Dec 2024

6/10 Okay

Jesus

Stayed 3 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Miguel angel

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

2/10 Terrible

s

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Brenda M.

Stayed 1 night in Oct 2024

8/10 Good

Berenice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ampliamente recomendado

Excelente servicio y atención de su personal
Stayed 1 night in Oct 2023

10/10 Excellent

Felice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

super séjour

chambre neuves et propres, eau potable à disposition tous les jours, proche du centre et de la zone hotelière
Stayed 3 nights in Jul 2023