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4.5 out of 5

"Comfy beds, great pool, helpful staff, clean, tasty coffee pods " More

By a verified traveller on Mon 23 Mar 2020

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Hotel Description

A luxury stay in the heart of Cairns awaits you at Riley, a Crystalbrook Collection Resort . Within just a 15-minute stroll, you'll find popular places like Cairns Esplanade and Cairns Night Markets. Highlights at this hotel include 3 restaurants, 3 bars/lounges, and an outdoor swimming pool.

All 311 rooms feature flat-screen TVs with digital channels, and you can enjoy free WiFi, iPod docks, and first-run movies. Nice touches to enhance your stay include bathrobes and slippers, while premium linens invite a good night's rest. Additionally, 24-hour room service, coffee/tea makers, and Netflix are available.

A day of pampering can include massages, body wraps, and mani/pedis. The restaurant, Paper Crane, serves Asian cuisine and is open for breakfast, lunch, and dinner. Rocco is the hotel's own rooftop bar, serving drinks along with dinner and light fare. Enjoy the 24-hour fitness center, pool cabanas, and pool loungers as well as access to bike rentals. Additionally, you'll find free WiFi in public areas, concierge services, and a 24-hour front desk. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also the convenience of valet parking.

Within a 15-minute walk of this 5-star Cairns Central Business District hotel, attractions include Esplanade Lagoon and Cairns Marlin Marina.

Urban King

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$227* Per night/room 1 Jul. - 2 Jul.

Resort King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Panoramic Sea

Bed Count 1 King Bed Maximum Occupancy 2 Max

Resort Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Family Room, Multiple Beds, Partial Sea View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Urban Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Riley, a Crystalbrook Collection Resort ratings based on 84 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Riley, a Crystalbrook Collection Resort

Everyone (34) Couples (32) Family (17)
2 out of 5
Beautiful property. Unfortunately we experienced poor service right from check-in. Unclear directions about parking, not advised that we couldn’t utilise the lifts on one side of the property, because our room was on the other side of the property. Food was terribly disappointing and almost laughable. What was on the menu and what actually arrived were worlds apart. Leaking fridge in our room upon check-in (considerable sized puddle on the floor as a slip hazard) that took over an hour to get cleaned up from housekeeping as they only had one housekeeping staff member on duty, we were told. Then little things like no face washers in the bathroom, which I find standard at every hotel that I stay at. For the price we paid for the room and the cost of the food, it was wasted money. This establishment has fundamental service issues. We have eaten at their restaurant previously and although the food was good, the service was non-existent. Why can’t this beautiful property get it right? So incredibly disappointed.

Posted by on 26 Mar. 2020

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Comment from Hotel Management

29 Apr. 2020 by Riley

Hi SJ We are so sorry to hear about your experience during your stay. We will pass your feedback onto management. We hope you are safe during these uncertain times and look forward to seeing you again soon.

5 out of 5
Comfy beds, great pool, helpful staff, clean, tasty coffee pods

Posted by on 23 Mar. 2020

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Comment from Hotel Management

29 Apr. 2020 by Riley

Thanks for the great rating!

5 out of 5
Lovely pool although cold, good little gym but with nothing to wipe down the machines, helpful house keeping staff, generous good quality tea bags and coffee pods

Posted by on 23 Mar. 2020

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Comment from Hotel Management

29 Apr. 2020 by Riley

Thanks for the great rating and review!

5 out of 5

Posted by on 11 Mar. 2020

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5 out of 5

Posted by on 21 Feb. 2020

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5 out of 5
A stunning place to stay with great facilities and fantastic restaurants and bar options.

Posted by on 20 Feb. 2020

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4 out of 5
Room was spacious. Pools great. Unfortunately we weren't allowed up to the roof top bar, even during the day , because my husband didn't have closed in shoes ... Which he hadn't packed given we were going to a tropical climate. Disappointing.

Posted by on 12 Jan. 2020

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4 out of 5
I stayed in the Sea King room overlooking the ocean with a balcony . The room itself was clean , very modern , the bed was very comfortable and the view was spectacular. I ordered a complimentary memory foam pillow which arrived within minutes to my room . The service was fast and despite being a luxury hotel the staff were somewhat casual which made me feel at ease . The only thing I would fault would be that the shower took a while for hot water to heat up and the rain shower didn’t work only the detachable shower head . The service man came to have a look at it and he said that I just need to stand there and hold the button down for a while but it never worked for me . I ended up using the detachable shower head for my stay but it had good pressure and water flow . There was a good variety of food . I enjoyed sitting outside the Paper Crane restaurant on the deck chairs with a cocktail and snacks . I would definitely recommend more cocktail options for the Paper Crane restaurant. The In room dining service was very good and again I would recommend a cocktail option for drinks and more dessert options, as you could only order wine and beer to your room and there was only one dessert option or fruit . The buffet breakfast served daily was good lots of options . The pool was spectacular and enjoyed much of my time there and at night the pool lights up which is very pretty .

Posted by on 11 Jan. 2020

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5 out of 5
The hotel had amazing views. We really enjoyed the buffet breakfast each morning and loved going for swims in the pools.

Posted by on 20 Dec. 2019

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5 out of 5

Posted by on 16 Dec. 2019

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About the Riley, a Crystalbrook Collection Resort

Location 131-141 Esplanade, Cairns, QLD 4870

Property Features

Riley, a Crystalbrook Collection Resort offers its guests an outdoor pool and a 24-hour fitness center. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces. There are 6 meeting rooms available. Spa services, tour/ticket assistance, and gift shops/newsstands are also featured at the luxury Riley, a Crystalbrook Collection Resort . For a fee, parking is available. This 5-star Cairns hotel is smoke free.

  • 311 guestrooms or units
  • 7 levels
  • 2 buildings
  • 3 dining venues
  • 3 bars or lounges
  • Built in 2018
  • Bar by the pool
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (6 km / 3.7 mi)
  • Train station: Cairns Station (1.9 km / 1.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Riley, a Crystalbrook Collection Resort offers 311 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. 55-inch flat-screen televisions come with digital channels, first-run movies, and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • First-run movies
  • Netflix
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Paper Crane - This poolside restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

Greenfields - This poolside café specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Rocco - Overlooking the ocean, this rooftop bar specializes in Mediterranean cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • One child stays free
  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 75.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 38.00 for adults and AUD 38.00 for children (approximately)
  • Self parking fee: AUD 12.00 per day
  • Valet parking fee: AUD 20.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Riley Crystalbrook Collection Resort Cairns
  • Riley Crystalbrook Collection Resort
  • Riley Crystalbrook Collection Cairns
  • Riley Crystalbrook Collection
  • Riley a Crystalbrook Collection Resort
  • Riley, a Crystalbrook Collection Resort Hotel
  • Riley, a Crystalbrook Collection Resort Cairns
  • Riley, a Crystalbrook Collection Resort Hotel Cairns

You should know

  • Pool access available from 7 AM to 9 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.