4.3 out of 5

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Hotel Description

A luxury stay in the heart of Cairns awaits you at Riley, a Crystalbrook Collection Resort . Within just a 10-minute stroll, you'll find popular attractions like Cairns Esplanade and Cairns Night Markets. Highlights at this hotel include 3 restaurants, 3 bars/lounges and an outdoor swimming pool.

You can enjoy flat-screen TVs with digital channels, and all 311 rooms feature free WiFi, first-run films and coffee/tea makers. Nice touches to enhance your stay include bathrobes and slippers, while premium linens invite a good night's rest. 24-hour room service, Netflix and safes are also available.

A day of pampering can include massages, body wraps and mani/pedis. The restaurant, Paper Crane, serves Asian cuisine and is open for breakfast, lunch and dinner. Rocco is the hotel's own rooftop bar, serving drinks along with dinner and light fare. Enjoy the 24-hour fitness centre, pool cabanas and pool loungers as well as access to bike rentals. Other amenities include free WiFi in public areas, concierge services and a 24-hour front desk. Each morning buffet breakfast is served between 6:30 AM and 10 AM. There's also the convenience of valet parking.

Within a 20-minute walk of this 5-star Cairns hotel, attractions include Cairns Central Shopping Centre and Esplanade Lagoon.

Urban King

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$181 per night

Resort King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sea Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Panoramic Sea

Bed Count 1 King Bed Maximum Occupancy 2 Max

Resort Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Family Room, Multiple Beds, Partial Sea View

Bed Count 1 King Bed Maximum Occupancy 6 Max

Riley, a Crystalbrook Collection Resort ratings based on 25 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Riley, a Crystalbrook Collection Resort

Everyone (9) Couples (10) Family (5)
5 out of 5
The reception was lovely. Very well presented and the pool was spectacular.

Posted by on 16 Jun. 2019

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4 out of 5

Posted by on 16 Jun. 2019

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3 out of 5

Posted by on 15 Jun. 2019

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3 out of 5
Staff were very friendly. Felt like the panoramic room was a waste of money. Our room wasn’t the same as the pictures and didn’t have a bath. Was definitely disappointed.

Posted by on 14 Jun. 2019

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5 out of 5
A fantastic and unique property...best shower of any hotel owner have ever stayed in....better than a spa bath

Posted by on 10 Jun. 2019

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Comment from Hotel Management

10 Jun. 2019 by Joel Gordon, General Manager

Thanks so much. The showers are very luxurious. We hope to see you back again soon.

4 out of 5
Great location, the view from the tower was amazing.

Posted by on 9 Jun. 2019

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4 out of 5
Brand new and beautifully appointed. A few strange small things that they have not got sorted; room service room trays left outside rooms all day, dirty sheets and towels left in piles in the hallways of rooms for hours, salt missing on tables at breakfast, mini bar not restocked one day, in room iPad allows you to book a time for daily housekeeping- booked but wasn’t done.

Posted by , from Sydney on 7 Jun. 2019

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Comment from Hotel Management

10 Jun. 2019 by Joel Gordon, General Manager

Hi Ray, Thanks for the feedback. We are glad you enjoyed your stay and we appreciate you pointing out the elements that didn't add up. Rest assured we are addressing the above issues. We do hope you are able to come back again soon.

3 out of 5

Posted by on 6 Jun. 2019

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Comment from Hotel Management

10 Jun. 2019 by Joel Gordon, General Manager

We would love to hear from you further about how we could have improved your stay.

5 out of 5
I liked the friendliness and the breakfast buffet. No dislikes

Posted by on 4 Jun. 2019

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5 out of 5
Possibly the best hotel I’ve stayed in. Love the ability to stream content onto the TV. Room service was excellent. Clean room, great view. Could not fault.

Posted by on 31 May 2019

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Comment from Hotel Management

3 Jun. 2019 by Joel Gordon, General Manager

Thanks John. What a review. We are so glad you enjoyed your time here.

About the Riley, a Crystalbrook Collection Resort

Location 131-141 Esplanade, Cairns, QLD 4870

Property Features

Riley, a Crystalbrook Collection Resort offers its guests an outdoor pool and a 24-hour fitness centre. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and A poolside bar. WiFi is free in public spaces. There are 6 meeting rooms available. Spa services, tour or ticket assistance, and gift shops/news stands are also featured at the luxury Riley, a Crystalbrook Collection Resort . Parking is available for a fee. This 5-star Cairns hotel is smoke free.

  • 311 guestrooms or units
  • 7 levels
  • 2 buildings
  • 3 dining venues
  • 3 bars or lounges
  • Built in 2018
  • Bar by the pool
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Cairns, QLD (CNS-Cairns Intl.) (6.2 km / 3.9 mi)
  • Train station: Cairns Station (1.9 km / 1.2 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Riley, a Crystalbrook Collection Resort offers 311 forms of air-conditioned accommodation with a safe and coffee/tea makers. Beds feature premium bedding. 55-inch Flat-screen televisions come with digital channels, first-run films and Netflix. Bathrooms include a complimentary bathrobe, complimentary slippers, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • First-run films
  • Netflix
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Paper Crane – This poolside restaurant specialises in Asian cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.

Greenfields – This poolside Cafe specialises in local and international cuisine and serves breakfast, lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open daily.

Rocco – Overlooking the ocean, this rooftop bar specialises in Mediterranean cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Minimum check-in age is 18

Special check-in instructions:

This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights. For more details, please contact the property using the number provided on the booking confirmation email.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per day.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Parking height restrictions apply
  • 24-hour check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 75.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 38.00 for adults and AUD 38.00 for children (approximately)
  • Self-parking fee: AUD 12.00 per day
  • Valet parking fee: AUD 20.00 per day (in/out privileges)
  • Rollaway bed fee: AUD 60.0 per day
  • On-site credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Pool access available from 7 AM to 9 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.