Skip to main content
Beginning of main content
4.4 out of 5

"Lovely property and great location " More

By a verified traveller on Fri 16 Feb 2024

Enter dates to see availability

Hotel Description

A luxury stay in the heart of Cairns awaits you at Crystalbrook Riley. Within steps you'll find Cairns Esplanade and Muddy's Playground. Highlights at this hotel include 2 bars/lounges, a full-service spa, and a restaurant.

A day of pampering can include massages, body wraps, and mani/pedis. The restaurant, Paper Crane, serves Asian cuisine and is open for breakfast, lunch, and dinner. Paper Crane Pool Side is the hotel's own bar, serving drinks along with breakfast and lunch. Enjoy the outdoor swimming pool, 24-hour gym, pool cabanas, and pool loungers. Additionally, you'll find free WiFi in public areas, concierge services, and a 24-hour front desk. Each morning full breakfast is served between 6:30 AM and 10 AM. There's also the convenience of self parking.

Places within a 5-minute walk of this 5-star Cairns Central Business District hotel include St Monica's Cathedral and JUTE Theatre Company.

Urban Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$250* Per night/room 25 Mar. - 26 Mar.

Urban King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room (Resort View)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Resort King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Panoramic Sea

Bed Count 1 King Bed Maximum Occupancy 2 Max

Resort Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Crystalbrook Riley ratings based on 151 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crystalbrook Riley

Everyone (55) Couples (56) Family (28)
5 out of 5
Lovely property and great location

Posted by on 16 Feb. 2024

Was this review helpful to you?
Comment from Hotel Management

18 Feb. 2024 by Riley xx

Thank you Keith - I'm glad you enjoyed your stay and we cannot wait to welcome you back soon

5 out of 5
Would stay there again, very good

Posted by on 9 Feb. 2024

Was this review helpful to you?
Comment from Hotel Management

9 Feb. 2024 by Riley xx

Thank you Darren - I'm glad that you enjoyed your stay and we hope we can welcome you back to Riley and the tropics very soon

4 out of 5
The property overall was nice, there was a slight musky smell in the room as the carpets were wet when we arrived. I did not like the room key on the app as it did not work all the time.

Posted by on 4 Jan. 2024

Was this review helpful to you?
Comment from Hotel Management

27 Jan. 2024 by Riley

Hi Taylor, thank you for your review. I have let our team know about the mobile app. Hopefully you will return soon to experience the full 5-star service. Kind regards, Team Riley! :)

4 out of 5
Inexperienced staff in bars and dinning areas needed supervision . The set menu was nice but we had a group of 8 and only received the same amount of food as a smaller group beside us ' I also couldn,t understand why the menu said 300 gram steak and we would not of had 300 gram to share between the 8 of us . Just a little disappointed in quality of service for what we paid other than that very nice thanks

Posted by on 1 Jan. 2024

Was this review helpful to you?
Comment from Hotel Management

27 Jan. 2024 by Riley

Hi Kevin, Thank you for your feedback. I have let the F&B staff know so we can hopefully improve our service. We hope you will come back soon to experience the full 5-star experience Riley has to offer - Team Riley! :)

3 out of 5

Posted by on 1 Jan. 2024

Was this review helpful to you?
Comment from Hotel Management

1 Feb. 2024 by Riley xx

Thanks Graham! I'm glad you enjoyed and hope we can offer a 5/5 experience on your next stay

5 out of 5
Excellent staff: nothing too much for them.

Posted by on 9 Dec. 2023

Was this review helpful to you?
Comment from Hotel Management

21 Dec. 2023 by Riley xx

Thank you for the review Michael! I will share your comments with the rest of the team - Looking forward welcoming you back to tropical Cairns!

5 out of 5
great location and staff

Posted by on 14 Nov. 2023

Was this review helpful to you?
Comment from Hotel Management

16 Nov. 2023 by Fergus

Dear David, Thank you very much for your review. We are so proud of our team and will be sure to pass your review on.We look forward to welcoming you back next time.Best wishes,Team Riley

5 out of 5
Staff were exceptional when it came to genuine friendliness and helpfulness.

Posted by on 26 Oct. 2023

Was this review helpful to you?
Comment from Hotel Management

26 Oct. 2023 by Riley xx

Glad to hear that you loved the Riley experience :)

5 out of 5
The resort is great, gym could have more equipment though, Thr highlight definitely is the Buffet breakfast!!!

Posted by on 19 Oct. 2023

Was this review helpful to you?
Comment from Hotel Management

26 Oct. 2023 by Riley xx

Glad to hear that you loved the Riley experience :)

4 out of 5
Don't expect to be able to park if your car is higher that 1.9m

Posted by on 3 Oct. 2023

Was this review helpful to you?
Comment from Hotel Management

26 Oct. 2023 by Riley

Glad to hear that you loved the Riley experience :) We cannot wait to welcome you back on your next trip to the tropics!Riley xx

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, and Wednesday:

  • Full-service spa

Property Features

Crystalbrook Riley offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. There are 6 meeting rooms available. Spa services, tour/ticket assistance, and a garden are also featured at the luxury Crystalbrook Riley. For a fee, parking is available. This 5-star Cairns hotel is smoke free.

  • 311 guestrooms or units
  • 7 levels
  • 2 buildings
  • 2 bars or lounges
  • Built in 2018
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Garden
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Cairns Station (1.9 km / 1.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crystalbrook Riley offers 311 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. 55-inch flat-screen televisions come with digital channels, first-run movies, and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • First-run movies
  • Netflix
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10 AM.

Paper Crane - This poolside restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

Paper Crane Pool Side - This poolside bar specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Rocco - Overlooking the ocean, this rooftop bar specializes in Middle Eastern cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Calypso Club - Overlooking the ocean and pool, this bar specializes in seafood and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available.

  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Renewable energy source - solar
  • Grey water recycling system
  • Children stay free - maximum age 12
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Food service has been amended for enhanced safety
  • Guest education on local ecosystems and culture

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 38.00 for adults and AUD 38.00 for children
  • Self parking fee: AUD 15.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Riley Crystalbrook Collection Resort Cairns
  • Riley Crystalbrook Collection Resort
  • Riley Crystalbrook Collection Cairns
  • Riley Crystalbrook Collection
  • Riley a Crystalbrook Collection Resort
  • Crystalbrook Riley Hotel
  • Crystalbrook Riley Cairns
  • Crystalbrook Riley Hotel Cairns
  • Riley a Crystalbrook Collection Resort

You should know

  • Pool access available from 7 AM to 9 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
url importing http://www.wotif.com/Cairns-Hotels-Crystalbrook-Riley.h22629613-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Cairns-Hotels-Crystalbrook-Riley.h22629613-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.wotif.com/Cairns-Hotels-Crystalbrook-Riley.h22629613-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.