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4.6 out of 5

"The staff were extremely accommodating. Nothing was a bother to them " More

By a verified traveller on Sun 22 Nov 2020

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Hotel Description

A luxury stay in the heart of Cairns awaits you at Riley, a Crystalbrook Collection Resort . Within a 5-minute stroll you'll find Cairns Esplanade and Cairns Marlin Marina within a 15-minute walk. Highlights at this hotel include 2 bars/lounges, a restaurant, and an outdoor swimming pool.

All 311 rooms feature flat-screen TVs with digital channels, and you can enjoy free WiFi, iPod docks, and first-run movies. Nice touches to enhance your stay include bathrobes and slippers, while premium linens invite a good night's rest. Additionally, 24-hour room service, coffee/tea makers, and Netflix are available.

A day of pampering can include massages, body wraps, and mani/pedis. The restaurant, Paper Crane, serves Asian cuisine and is open for breakfast, lunch, and dinner. Paper Crane Pool Side is the hotel's own bar, serving drinks along with breakfast and lunch. Enjoy the 24-hour fitness center, pool cabanas, and pool loungers as well as access to bike rentals. Additionally, you'll find free WiFi in public areas, concierge services, and a 24-hour front desk. Each morning full breakfast is served between 6:30 AM and 10 AM. There's also the convenience of valet parking.

Within a 20-minute walk of this 5-star Cairns Central Business District hotel, attractions include Reef Fleet Terminal and Cairns Central Shopping Centre.

Urban Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$209* Per night/room 6 Dec. - 7 Dec.

Urban King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room (Resort View)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Resort King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Panoramic Sea

Bed Count 1 King Bed Maximum Occupancy 2 Max

Resort Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Riley, a Crystalbrook Collection Resort ratings based on 94 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Riley, a Crystalbrook Collection Resort

Everyone (38) Couples (35) Family (19)
5 out of 5
The staff were extremely accommodating. Nothing was a bother to them

Posted by on 22 Nov. 2020

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4 out of 5
The room was wonderful. The pools and bar service excellent.

Posted by , from Sunshine Coasf on 27 Oct. 2020

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Comment from Hotel Management

27 Oct. 2020 by Amelie

Thank you for your review - So happy you had a great time at Riley!

5 out of 5

Posted by on 29 Sep. 2020

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Comment from Hotel Management

6 Oct. 2020 by The team at Riley

Thanks for the 5 stars

5 out of 5

Posted by on 23 Sep. 2020

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Comment from Hotel Management

6 Oct. 2020 by The team at Riley

Thanks for the review

5 out of 5
A beautiful and luxurious suite, the furnishings and design of the foyer was beautiful very coastal and clean. The bed was the most comfortable bed I've ever slept in it was just right. the staff couldn't do enough for us. Nigel was just so accommodating, so friendly and checked us in very quickly and efficiently even helped us with restaurant choices in the area and brought the food up for us! all with a smile on his face and a very friendly demeanor at all times. We highly recommend staying at the Riley, even under Covid conditions where all things weren't available, it was still a great experience and a wonderful stay. We will be back!

Posted by , from Palm Cove on 20 Sep. 2020

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Comment from Hotel Management

21 Sep. 2020 by The team at Riley

Hi Mannie, So glad your enjoyed your time with us. It is refreshing to hear compliments to our team. Service is what we do and its great when its acknowledged. We look forward to welcoming you back real soon.

5 out of 5
Clean, modern, luxe feel. Pool bar is great, gives a real pool beach club vibe, waiters take your order at the sun lounges and bring your drinks to you. Bonnie checked us in and was brilliant, her customer service is 11/10. Good choice of dining. Room a great size, water pressure in shower good. Bathroom spotless no mould or anything. Balcony had nice comfy chairs. Would definitely stay again.

Posted by , from Brisbane on 12 Aug. 2020

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Comment from Hotel Management

24 Aug. 2020 by Management

Hi Steph, You have said it all. I am please you love Riley as much as we do. Next time you stay, a visit to Eleme Day Spa needs to be on the list!

5 out of 5
Great location ... beautiful pool. Too cold to swim for me though

Posted by on 9 Aug. 2020

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Comment from Hotel Management

24 Aug. 2020 by Management

Thank you for your words on Riley. As the weather heats up so does the pool. Then a floating sunlounge is a must.

5 out of 5
Beautiful place to stay. Kid friendly, nice and clean, very comfy bed. We will definitely be back.

Posted by , from Tully on 1 Aug. 2020

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Comment from Hotel Management

24 Aug. 2020 by Management

HI Leonie, Great we ticked all the boxes. Next time you choose to stay check out our BYO kids add on, makes family time great.

5 out of 5

Posted by on 28 Jul. 2020

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Comment from Hotel Management

4 Sep. 2020 by The team at Riley

Many Thanks for the review

5 out of 5

Posted by on 20 Jul. 2020

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Comment from Hotel Management

24 Aug. 2020 by Management

All feedback is great

About the Riley, a Crystalbrook Collection Resort

Location 131-141 Esplanade, Cairns, QLD 4870

Property Features

Riley, a Crystalbrook Collection Resort offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. There are 6 meeting rooms available. Spa services, tour/ticket assistance, and gift shops/newsstands are also featured at the luxury Riley, a Crystalbrook Collection Resort . For a fee, parking is available. This 5-star Cairns hotel is smoke free.

  • 311 guestrooms or units
  • 7 levels
  • 2 buildings
  • 2 bars or lounges
  • Built in 2018
  • Dining venue
  • Bar by the pool
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Cairns Intl. Airport (CNS) (6 km / 3.7 mi)
  • Train station: Cairns Station (1.7 km / 1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Riley, a Crystalbrook Collection Resort offers 311 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. 55-inch flat-screen televisions come with digital channels, first-run movies, and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • First-run movies
  • Netflix
  • Coffee maker
  • Luxury bedding
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10 AM.

Paper Crane - This poolside restaurant specializes in Asian cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

Paper Crane Pool Side - This poolside bar specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Rocco - Overlooking the ocean, this rooftop bar specializes in Mediterranean cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 75.00 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 38.00 for adults and AUD 38.00 for children (approximately)
  • Self parking fee: AUD 12.00 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Riley Crystalbrook Collection Resort Cairns
  • Riley Crystalbrook Collection Resort
  • Riley Crystalbrook Collection Cairns
  • Riley Crystalbrook Collection
  • Riley a Crystalbrook Collection Resort
  • Riley, a Crystalbrook Collection Resort Hotel
  • Riley, a Crystalbrook Collection Resort Cairns
  • Riley, a Crystalbrook Collection Resort Hotel Cairns

You should know

  • Pool access available from 7 AM to 9 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.