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4.5 out of 5

"We arrived after hours, let in automatically but given no further help as to our room/key or access toparkour car. " More

By a verified traveller on Wed 29 Jul 2020

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Standard Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
AU$150* Per night/room 13 Aug. - 14 Aug.

Luxury Palazzo Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hotel Description

Il Palazzo Holiday Apartments Cairns puts you in the heart of Cairns, steps from Cairns Night Markets and within a 10-minute stroll of Cairns Aquarium. Highlights at this hotel include an outdoor swimming pool, and in-room kitchens and washers/dryers.

All 30 individually decorated rooms feature TVs with satellite channels, and you can enjoy free WiFi, balconies or patios, and sofa beds. In-room dining is easy with kitchens that come equipped with refrigerators, microwaves, and stovetops. Dining areas, sitting areas, and coffee/tea makers are also available.

This hotel has free WiFi in public areas, a rooftop terrace, and a garden. Other amenities include laundry facilities, barbecue grills, and a picnic area. There's also free self parking, along with the convenience of car rentals on site.

Sights within a 10-minute walk of this 3.5-star Cairns Central Business District hotel include Cairns Zoom and Wildlife Dome and Cairns Esplanade.

Il Palazzo Holiday Apartments Cairns ratings based on 99 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Il Palazzo Holiday Apartments Cairns

Everyone (67) Couples (21) Business (2) Family (7)
4 out of 5

Posted by on 1 Aug. 2020

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Comment from Hotel Management

2 Aug. 2020 by Il Palazzo Team

Thank you for rating us!!

3 out of 5
We arrived after hours, let in automatically but given no further help as to our room/key or access toparkour car.

Posted by , from Cairns on 29 Jul. 2020

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Comment from Hotel Management

29 Jul. 2020 by Il Palazzo Team

Hi Lisa, We are sorry you had some issues regarding check in after hours. We have taking your comments and have discussed it with our team as to how we can ensure this does not happen again. Regards

4 out of 5

Posted by on 20 Jul. 2020

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Comment from Hotel Management

27 Jul. 2020 by Il Palazzo

Thank you for your feedback.

3 out of 5
We only got one key which is a problem when you have two small kids and removing the key cuts the lights. We didn't get a fob for the car park either. The lights in the apartment sounded like they were going to blow and had to pay for one serve of laundry washing powder. I'll stay somewhere else next time. Wifi didn't work at all.

Posted by , from BRISBANE on 16 Jul. 2020

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Comment from Hotel Management

19 Jul. 2020 by Il Palazzo Team

Hi Kirsty, We are sorry to read this review, however if you had come to see us at reception we would have been more than happy to rectifier these issue without any hesitation

5 out of 5
Nice rooms, peaceful stay. Clean and comfortable.

Posted by , from Cairns on 14 Jun. 2020

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Comment from Hotel Management

14 Jun. 2020 by Il Palazzo Team

Hi Michelle Thank you for your kind words, We are so pleased you stayed with us and we hope to see you again soon.

3 out of 5
Location is good. I didn't like the fact that the only window in the bedroom didn't have an insect screen so I couldn't leave it open at night.

Posted by on 21 Mar. 2020

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Comment from Hotel Management

22 Mar. 2020 by l

Thank you

5 out of 5
The centralness of the palazzo is wonderful! You’re right in on the main road, only metres from anything you need. The sound proofing is wonderful you can’t hear your neighbour. The room I was in, number 31 may need a few little touch ups; the shower head and sink taps, just needs a modern fix. But else wise it’s a quaint, quiet, little slice of heaven. Family friendly and just a beautiful building.

Posted by , from Sydney on 8 Feb. 2020

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Comment from Hotel Management

9 Feb. 2020 by Teagan

HI Christie, Thanks for the fantastic review, Please come and stay with us again next time your next in Cairns!

4 out of 5
The Mediterranean decor was pleasing and it was in a good location.

Posted by on 6 Jan. 2020

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Comment from Hotel Management

7 Jan. 2020 by Teagan

Thank you for reviewing Il Palazzo, We are pleased you enjoyed your stay

5 out of 5
Was easy to find, great location and friendly staff

Posted by on 17 Nov. 2019

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Comment from Hotel Management

23 Nov. 2019 by Il Palazzo

Thank-you for the feedback! Glad you enjoyed your stay and our inner city location.

4 out of 5
Room was nice and the staff was very nice.great place in the middle of everything.

Posted by on 23 Oct. 2019

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Comment from Hotel Management

23 Oct. 2019 by SB

Good Morning Thank you for the kind words we hope to see you again in the Far North Tropics Regards Reservations IL Palazzo

About the Il Palazzo Holiday Apartments Cairns

Location 62 Abbott Street, Cairns, QLD 4870

Property Features

As a guest of Il Palazzo Holiday Apartments Cairns, you'll find an outdoor pool, a rooftop terrace, and tour/ticket assistance. WiFi is free in public spaces. Il Palazzo Holiday Apartments Cairns also features barbecue grills, a garden, and a picnic area. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Cairns hotel.

  • 30 guestrooms or units
  • 4 levels
  • Terrace on the roof
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Sofa bed
  • Washer/dryer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cairns Intl. Airport (CNS) (7.3 km / 4.5 mi)
  • Train station: Cairns Station (1.6 km / 1 mi)
  • Parking: Free self parking

Room Amenities

Il Palazzo Holiday Apartments Cairns offers 30 accommodations, which are accessible via exterior corridors and feature washers/dryers and safes. Rooms open to balconies or patios. These individually decorated and furnished accommodations have separate sitting areas and include double sofa beds. Accommodations at this 3.5-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Televisions come with satellite channels. Additionally, rooms include coffee/tea makers and irons/ironing boards.

  • In-room kitchen
  • Washer and dryer
  • Private balcony or patio
  • Dining room
  • Sitting area
  • Pull-out sofa bed
  • HD television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Hotel Policies

Check-in

  • Check-in time ends at 6:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 5:00 PM
  • Saturday - Sunday: 9:00 AM - 3:00 PM
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests arriving outside of regular check-in hours can use the exterior telephone for check-in assistance.

Reception hours are 8 AM-6 PM on public holidays and 9 AM to noon on Christmas Day.

This property's front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 5:00 PM
  • Saturday - Sunday: 9:00 AM - 3:00 PM
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 10 per night.
  • Cribs (infant beds) are available for AUD 5.50 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place and guests are provided with hand sanitizer.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually wrapped food options are not available
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 5.50 per night
  • Rollaway bed fee: AUD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Boutique Apartment Hotel
  • Il Palazzo Boutique
  • Il Palazzo Boutique Apartment
  • Il Palazzo Boutique Apartment Hotel
  • Il Palazzo Boutique Apartment Hotel Cairns
  • Il Palazzo Boutique Cairns
  • Il Palazzo Boutique Hotel
  • Palazzo Boutique
  • Il Palazzo Boutique Apartment Cairns
  • Hotel Il Palazzo Boutique Apartment
  • Il Palazzo Apartments Cairns
  • Il Palazzo Boutique Apartment Hotel
  • Il Palazzo Holiday Apartments Cairns Hotel
  • Il Palazzo Holiday Apartments Cairns Cairns
  • Il Palazzo Holiday Apartments Cairns Hotel Cairns

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Il Palazzo Holiday Apartments Cairns.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.