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4.3 out of 5

"Only thing I could complain about was the condition of the balcony area. Tiled area in need of repair . " More

By a verified traveller on Wed 11 Mar 2020

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Hotel Description

At Holiday Inn Cairns Harbourside you'll be within a 20-minute stroll of Cairns Aquarium and Cairns Esplanade. Highlights at this hotel include in-room free WiFi, balconies, and LCD TVs.

You can enjoy MP3 docks, satellite TV, and free newspapers, featured in all 173 rooms. Refrigerators and round-the-clock room service make in-room dining convenient. Pillow menus and free toiletries are nice touches to enhance your stay. Safes, hair dryers, and phones are also available.

The restaurant, Harbourside Bar & Kitchen, serves international cuisine and is open for breakfast, brunch, lunch, and dinner. Natural Wine Bar is the hotel's own wine bar, serving drinks along with brunch and lunch. Enjoy the outdoor swimming pool and pool loungers. Added amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available daily between 6:00 AM and 10:00 AM. There's also free self parking, along with the convenience of a free shopping center shuttle.

Places within a 30-minute walk of this 4-star Cairns North hotel include Cairns Night Markets and Mount Whitfield Conservation Park.

Room, 2 Double Beds, Non Smoking, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Non Smoking (1 King Bed)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Holiday Inn Cairns Harbourside ratings based on 457 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Cairns Harbourside

Everyone (263) Couples (124) Business (1) Family (63) Other (1)
4 out of 5
Only thing I could complain about was the condition of the balcony area. Tiled area in need of repair .

Posted by , from Coolum beach on 11 Mar. 2020

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Comment from Hotel Management

12 Mar. 2020 by Amy - Guest Relations

Dear Terry, Thank you so much for taking the time to review our hotel. We are so glad that you had a lovely time with us and will be sure to pass on your feedback of the balcony to the relevant departments. We hope to see you again very soon!! Kind Regards,

4 out of 5
TV was a bit small, bar closed early but other wise my experience was good

Posted by on 11 Mar. 2020

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Comment from Hotel Management

12 Mar. 2020 by Amy - Guest Relations

Dear Guest, Thank you so much for taking the time to review our hotel. We are so glad that you had a lovely time with us and will be sure to pass on your feedback to the relevant departments. We hope to see you again very soon!! Kind Regards,

5 out of 5
Friendly and helpful staff. The shuttle bus to the city centre was convenient. The hotel was accomodating even after we already checked out. Our view from the balcony was really nice.

Posted by , from Melbourne on 18 Feb. 2020

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Comment from Hotel Management

20 Feb. 2020 by Amy Breen - Guest Relations

Dear Claire, Thank you so much for taking the time to review our hotel. We are so glad that you not only enjoyed the view from the room over the Coral Sea and Trinity Bay but that you also managed to take advantage of the complimentary shuttle bus and the friendly and helpful staff. We hope you had a lovely rest of your trip and hope to see you again very soon!

5 out of 5

Posted by on 8 Feb. 2020

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Comment from Hotel Management

10 Feb. 2020 by Amy Breen - Guest Relations

Dear Guest, Thank you for taking the time to review our hotel. We are so glad that you had such a lovely time and hope to see you again sometime soon! Kind Regards,

5 out of 5
I really appreciated time spent to book us in as we requested. Bar and food was wonderful including staff. Very friendly and helpful. Food to the room was also a pleasure. Giving us time to unwind. Thankyou. Desert was lovely but needed a small ice cream or cream to cap it off. Teramasu and strudel were the choices. Once again always enjoy staying with you.🤗

Posted by on 30 Jan. 2020

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Comment from Hotel Management

31 Jan. 2020 by Amy Breen - Guest Relations

Dear Guest, Thank you so much for taking the time to review our hotel. We are so glad that you enjoyed the bar and food and staff so much as well as the desserts and friendly staff. We hope you had a lovely rest of your trip and that we get to see you again soon!

4 out of 5
Liked it was near the city and they provided free shuttle service. Liked how promt was cleanliness everyday.

Posted by on 16 Jan. 2020

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Comment from Hotel Management

20 Jan. 2020 by Amy Breen - Guest Relations

Dear Guest, Thank you so much for taking the time to review our hotel. We are so glad that you enjoyed your stay and our beautiful location on the Esplanade as well as the complimentary shuttle bus to the centre. We appreciate your lovely feedback and will pass this on to the relevant departments. We hope to see you again very soon. Kind Regards

3 out of 5

Posted by on 11 Jan. 2020

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Comment from Hotel Management

14 Jan. 2020 by Amy Breen - Guest Relations

Dear Guest, Thank you so much for taking the time to review our hotel. We hope to see you again soon, if there is anything we can help with please let us know. Kind Regards

4 out of 5
The property itself was fine but it's a bit too far from Cairns restaurants etc. No problem with the actual hotel but Cairns as a town itself is actually a complete dump! Disgusting brown, muddy water. There are sewerage pipes all along the water front where all the town's sewage gets dumped straight into the ocean, probably explains the colour of the water! It was a disgusting view and there is absolutely nothing to do in Cairns. Such a huge disappointment, waste of time and money!

Posted by on 11 Jan. 2020

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Comment from Hotel Management

14 Jan. 2020 by Amy Breen - Guest Relations

Dear Guest, Thank you so much for taking the time to review our hotel. We are very glad that you had a lovely time in the hotel and hope you managed to take advantage of our complimentary shuttle bus which takes you all the way into the centre of town. We are sorry to hear that you didn't enjoy the city, our guests usually really enjoy the trips to the Great Barrier Reef, one of the many islands, a trip to the Tablelands, Rafting on the Tully River, the Aquarium and some of the many great restaurants Cairns has to offer as well as the swimming lagoon, a safe place to swim on the Esplanade. Please let our tour desk help you find the perfect trip if you decide to give Cairns another chance :) We do hope to see you again soon.

5 out of 5

Posted by on 8 Jan. 2020

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Comment from Hotel Management

9 Jan. 2020 by Amy Breen

Dear Guest, Thank you so much for taking the time to review our hotel. We are so glad you had such a lovely time with us. Hope to see yo again soon!

4 out of 5

Posted by on 5 Jan. 2020

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Comment from Hotel Management

6 Jan. 2020 by Amy Breen - Guest Relations

Dear Guest, Thank you so much for taking the time to review our hotel. We are so glad that you had such a wonderful time and hope to see you again in the near future.

About the Holiday Inn Cairns Harbourside

Location 209-217 The Esplanade, Cairns North, QLD 4870

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There are 4 meeting rooms available. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Cairns Harbourside. The hotel can provide concierge services and wedding services. Self parking is free. This 4-star Cairns hotel is smoke free.

  • 173 guestrooms or units
  • 7 levels
  • 2 buildings
  • 237 sq m of conference space
  • Built in 1986
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cairns Intl. Airport (CNS) (5.1 km / 3.2 mi)
  • Train station: Cairns Station (2.6 km / 1.6 mi)
  • Property shuttles: Free shopping center shuttle
  • Parking: Free self parking

Room Amenities

Holiday Inn Cairns Harbourside offers 173 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and safes. Rooms open to balconies. A pillow menu is available. 108-cm LCD televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Cairns hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Private balcony
  • MP3 dock
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Electric kettle
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.

Harbourside Bar & Kitchen - This poolside restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Natural Wine Bar - Overlooking the ocean and garden, this wine bar specializes in international cuisine and serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 45.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 50 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 27.50 per person (approximately)
  • Rollaway bed fee: AUD 45.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cairns Harbourside
  • Cairns Mercure
  • Cairns Mercure Harbourside
  • Harbourside Cairns
  • Mercure Cairns
  • Mercure Cairns Harbourside
  • Mercure Harbourside
  • Mercure Harbourside Cairns
  • Mercure Harbourside Hotel
  • Mercure Harbourside Hotel Cairns
  • Holiday Inn Cairns Harbourside Hotel
  • Holiday Inn Harbourside Hotel
  • Holiday Inn Cairns Harbourside
  • Cairns Harbourside Cairns
  • Holiday Inn Cairns Harbourside Hotel
  • Holiday Inn Cairns Harbourside Cairns North
  • Holiday Inn Cairns Harbourside Hotel Cairns North

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas has a 4-device limit.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.