For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
At Holiday Inn Cairns Harbourside you'll be within a 20-minute stroll of Cairns Aquarium and Cairns Esplanade. Highlights at this hotel include in-room free WiFi, balconies, and LCD TVs.
You can enjoy MP3 docks, satellite TV, and free newspapers, featured in all 173 rooms. Refrigerators and round-the-clock room service make in-room dining convenient. Pillow menus and free toiletries are nice touches to enhance your stay. Safes, hair dryers, and phones are also available.
The restaurant, Harbourside Bar & Kitchen, serves international cuisine and is open for breakfast, brunch, lunch, and dinner. Natural Wine Bar is the hotel's own wine bar, serving drinks along with brunch and lunch. Enjoy the outdoor swimming pool and pool loungers. Added amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available daily between 6:00 AM and 10:00 AM. There's also free self parking, along with the convenience of a free shopping center shuttle.
Places within a 30-minute walk of this 4-star Cairns North hotel include Cairns Night Markets and Mount Whitfield Conservation Park.
Only thing I could complain about was the condition of the balcony area. Tiled area in need of repair .
Posted by Terry, from Coolum beach on 11 Mar. 2020
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Comment from Hotel Management
12 Mar. 2020
by Amy - Guest Relations
Dear Terry,
Thank you so much for taking the time to review our hotel.
We are so glad that you had a lovely time with us and will be sure to pass on your feedback of the balcony to the relevant departments.
We hope to see you again very soon!!
Kind Regards,
4 out of 5
TV was a bit small, bar closed early but other wise my experience was good
Posted by a verified traveller on 11 Mar. 2020
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Comment from Hotel Management
12 Mar. 2020
by Amy - Guest Relations
Dear Guest,
Thank you so much for taking the time to review our hotel.
We are so glad that you had a lovely time with us and will be sure to pass on your feedback to the relevant departments.
We hope to see you again very soon!!
Kind Regards,
5 out of 5
Friendly and helpful staff. The shuttle bus to the city centre was convenient. The hotel was accomodating even after we already checked out. Our view from the balcony was really nice.
Posted by Claire, from Melbourne on 18 Feb. 2020
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Comment from Hotel Management
20 Feb. 2020
by Amy Breen - Guest Relations
Dear Claire,
Thank you so much for taking the time to review our hotel.
We are so glad that you not only enjoyed the view from the room over the Coral Sea and Trinity Bay but that you also managed to take advantage of the complimentary shuttle bus and the friendly and helpful staff.
We hope you had a lovely rest of your trip and hope to see you again very soon!
5 out of 5
Posted by a verified traveller on 8 Feb. 2020
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Comment from Hotel Management
10 Feb. 2020
by Amy Breen - Guest Relations
Dear Guest,
Thank you for taking the time to review our hotel.
We are so glad that you had such a lovely time and hope to see you again sometime soon!
Kind Regards,
5 out of 5
I really appreciated time spent to book us in as we requested. Bar and food was wonderful including staff. Very friendly and helpful. Food to the room was also a pleasure. Giving us time to unwind. Thankyou. Desert was lovely but needed a small ice cream or cream to cap it off. Teramasu and strudel were the choices. Once again always enjoy staying with you.🤗
Posted by a verified traveller on 30 Jan. 2020
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Comment from Hotel Management
31 Jan. 2020
by Amy Breen - Guest Relations
Dear Guest,
Thank you so much for taking the time to review our hotel.
We are so glad that you enjoyed the bar and food and staff so much as well as the desserts and friendly staff.
We hope you had a lovely rest of your trip and that we get to see you again soon!
4 out of 5
Liked it was near the city and they provided free shuttle service. Liked how promt was cleanliness everyday.
Posted by a verified traveller on 16 Jan. 2020
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Comment from Hotel Management
20 Jan. 2020
by Amy Breen - Guest Relations
Dear Guest,
Thank you so much for taking the time to review our hotel. We are so glad that you enjoyed your stay and our beautiful location on the Esplanade as well as the complimentary shuttle bus to the centre. We appreciate your lovely feedback and will pass this on to the relevant departments. We hope to see you again very soon.
Kind Regards
3 out of 5
Posted by a verified traveller on 11 Jan. 2020
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Comment from Hotel Management
14 Jan. 2020
by Amy Breen - Guest Relations
Dear Guest,
Thank you so much for taking the time to review our hotel.
We hope to see you again soon, if there is anything we can help with please let us know.
Kind Regards
4 out of 5
The property itself was fine but it's a bit too far from Cairns restaurants etc. No problem with the actual hotel but Cairns as a town itself is actually a complete dump! Disgusting brown, muddy water. There are sewerage pipes all along the water front where all the town's sewage gets dumped straight into the ocean, probably explains the colour of the water! It was a disgusting view and there is absolutely nothing to do in Cairns. Such a huge disappointment, waste of time and money!
Posted by a verified traveller on 11 Jan. 2020
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Comment from Hotel Management
14 Jan. 2020
by Amy Breen - Guest Relations
Dear Guest,
Thank you so much for taking the time to review our hotel.
We are very glad that you had a lovely time in the hotel and hope you managed to take advantage of our complimentary shuttle bus which takes you all the way into the centre of town. We are sorry to hear that you didn't enjoy the city, our guests usually really enjoy the trips to the Great Barrier Reef, one of the many islands, a trip to the Tablelands, Rafting on the Tully River, the Aquarium and some of the many great restaurants Cairns has to offer as well as the swimming lagoon, a safe place to swim on the Esplanade. Please let our tour desk help you find the perfect trip if you decide to give Cairns another chance :)
We do hope to see you again soon.
5 out of 5
Posted by a verified traveller on 8 Jan. 2020
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Comment from Hotel Management
9 Jan. 2020
by Amy Breen
Dear Guest,
Thank you so much for taking the time to review our hotel.
We are so glad you had such a lovely time with us.
Hope to see yo again soon!
4 out of 5
Posted by a verified traveller on 5 Jan. 2020
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Comment from Hotel Management
6 Jan. 2020
by Amy Breen - Guest Relations
Dear Guest,
Thank you so much for taking the time to review our hotel.
We are so glad that you had such a wonderful time and hope to see you again in the near future.
Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There are 4 meeting rooms available. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Cairns Harbourside. The hotel can provide concierge services and wedding services. Self parking is free. This 4-star Cairns hotel is smoke free.
173 guestrooms or units
7 levels
2 buildings
237 sq m of conference space
Built in 1986
Dining venue
Bar or lounge
Coffee shop
Poolside lounge chairs
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Computer for guest use
Newspapers in lobby (free)
Television in lobby
Bellhop
Elevator
No smoking on site
Water dispenser
Family Friendly Amenities
Family property
Outdoor pool
Free WiFi
Laundry facilities
Refrigerator
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Cairns Intl. Airport (CNS) (5.1 km / 3.2 mi)
Train station: Cairns Station (2.6 km / 1.6 mi)
Property shuttles: Free shopping center shuttle
Parking: Free self parking
Room Amenities
Holiday Inn Cairns Harbourside offers 173 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and safes. Rooms open to balconies. A pillow menu is available. 108-cm LCD televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Cairns hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Private balcony
MP3 dock
In-room dining (24 hours)
HD television
Satellite channels
Premium channels
Movies for purchase
Refrigerator
Electric kettle
Hypo-allergenic bedding
Pillow options
Shower and tub combination
Rollaway beds (surcharge)
Housekeeping (daily)
Newspapers (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Exterior corridor access
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.
Harbourside Bar & Kitchen - This poolside restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Natural Wine Bar - Overlooking the ocean and garden, this wine bar specializes in international cuisine and serves brunch, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.
Hotel Policies
Check-in
Check-in time starts at 2 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are available for AUD 45.0 per night.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.
UnionPay
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property is cleaned with disinfectant
Staff do not wear personal protective equipment
Debit cards not accepted
Protective clothing is not available for guests
No shield between guests and staff in main contact areas
Property does not follow sanitisation practices of any association
Guests are provided with free hand sanitiser
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No cots (infant beds) available
Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
Number of children who can stay for free – 2
No gap period between guests' stays
Fees
Guests will be asked to pay the following charges at the property:
Deposit: AUD 50 per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: AUD 27.50 per person (approximately)
Rollaway bed fee: AUD 45.0 per night
Credit card charges are subject to a surcharge of 1.5 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Cairns Harbourside
Cairns Mercure
Cairns Mercure Harbourside
Harbourside Cairns
Mercure Cairns
Mercure Cairns Harbourside
Mercure Harbourside
Mercure Harbourside Cairns
Mercure Harbourside Hotel
Mercure Harbourside Hotel Cairns
Holiday Inn Cairns Harbourside Hotel
Holiday Inn Harbourside Hotel
Holiday Inn Cairns Harbourside
Cairns Harbourside Cairns
Holiday Inn Cairns Harbourside Hotel
Holiday Inn Cairns Harbourside Cairns North
Holiday Inn Cairns Harbourside Hotel Cairns North
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
