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4.1 out of 5

"Great price and close to airport for an early morning flight " More

By a verified traveller on Wed 08 Sep 2021

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Hotel Description

At Novena Palms Motel you'll be 3.9 km (2.4 mi) from Nudgee Golf Club and 4.8 km (3 mi) from Eagle Farm Racecourse. Highlights at this motel include an outdoor swimming pool, and in-room kitchenettes and balconies.

Flat-screen TVs with cable channels are featured in all 20 rooms, and you can enjoy coffee/tea makers, hair dryers, and phones. Kitchenettes come with refrigerators and microwaves, making in-room dining convenient. Additionally, irons/ironing boards, desks, and free toiletries are available.

This business-friendly motel offers free WiFi in public areas, a terrace, and luggage storage. Added amenities include laundry facilities. Continental breakfast is available on weekdays between 7:00 AM and 9:00 AM. There's also free self parking, along with the convenience of free airport drop-off service.

Sights within a 10-minute drive of this 4-star Northgate motel include St Joseph's Nudgee College and Brisbane Entertainment Centre.

Basic Room, Non Smoking, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$109* Per night/room 17 Sep. - 18 Sep.

Standard Double Room, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Triple Room, 1 Bedroom, Kitchenette

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Single Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Novena Palms Motel ratings based on 285 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Novena Palms Motel

Everyone (161) Couples (87) Business (2) Family (34)
5 out of 5
Great price and close to airport for an early morning flight

Posted by on 8 Sep. 2021

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1 out of 5
They SMS on the 30 at ,,7.30 that they having having trouble with the credit card. i rang them at at ,6.30 ,To enguire about ware to pick up the key they said they had & email I asked then to send it again then I received it at ,,7.40 they email me that they had trouble with card I was in a meeting by 8.30 I call them & got a messange they were closed i had to stay at another motel lucked i booked throught you at 10.30 am & it took to 7.30 pm to advise they had troubel with the card they could have wrang me or checked the card whrn i rang them 2 times.

Posted by on 30 Jul. 2021

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Comment from Hotel Management

1 Aug. 2021 by Tanya

To Arthur If you say you did not receive the first email how come you received the second email as it was sent to the same email. address . When you rang the second time i said i am happy to wait on the phone so that you can check your email. You said you rang the office i was in office to 9.15 pm.. We did not receive any calls from u As you know you were arriving late you have to make sure you have funds in your account to charge so that we can put your key in the safe We tried many time to contact you I think you were basically too tired to come to the Motel so you decide to put a review which is false

5 out of 5
The location was quiet and convenient.

Posted by on 27 Jun. 2021

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Comment from Hotel Management

1 Aug. 2021 by Tanya

Thank you

5 out of 5
We had a quick stopover in Brisbane before heading to New Zealand, the room was perfect, the manager took us to the airport in the morning, she was lovely. Certainly would stay again.

Posted by on 26 Jun. 2021

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Comment from Hotel Management

1 Aug. 2021 by Tanya

Thank u for your review

4 out of 5
Better than I expected, was very happy

Posted by on 15 May 2021

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4 out of 5
Friendly staff. Clean & Tidy. Spacious room. Handy location to the airport. Free shuttle service to the airport.

Posted by on 22 Mar. 2021

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Comment from Hotel Management

30 Mar. 2021 by chris

Thank you for your review

4 out of 5
quiet and close to airport ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, , ,,,,,,,,,,,,

Posted by on 6 Mar. 2021

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Comment from Hotel Management

30 Mar. 2021 by chris

Thanks

5 out of 5
The ladies at reception were fabulous, very attentive and helpful to ensure our stay was very comfortable. Highly recommend.

Posted by on 10 Feb. 2021

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Comment from Hotel Management

30 Mar. 2021 by chris

Thanks for your review

5 out of 5
The pool was fantastic! The beds were comfy and the room was very clean. Check-in staff was very friendly and helpful. Location to airport is a bonus.

Posted by on 20 Dec. 2020

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5 out of 5
Location and friendly staff. COVID restrictions meant no restaurant now but local businesses deliver meals.

Posted by on 1 Nov. 2020

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Property Features

Novena Palms Motel offers its guests an outdoor pool, a terrace, and laundry facilities. Public spaces have free WiFi. A shuttle from the hotel to the airport is free (available on request). Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Brisbane motel.

  • 1 building
  • 20 guestrooms or units
  • 2 levels
  • Breakfast available (surcharge)
  • Self-service laundry
  • Storage area for luggage
  • Terrace
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Brisbane Northgate Station (2.2 km / 1.4 mi)
  • Property shuttles: Free airport drop-off
  • Parking: Free self parking

Room Amenities

Novena Palms Motel offers 20 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies or patios. Accommodations at this 4-star motel have kitchenettes with refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries. Flat-screen televisions come with cable channels. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchenette
  • Private balcony or patio
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM and 9:00 AM.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 PM

Special check-in instructions:

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and lockbox information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property offers airport shuttle drop-off service at 6:15 AM, 7 AM, 7:40 AM, and 8:30 AM from Monday-Friday, and 6:15 AM, 7 AM, and 7:40 AM on Saturdays.

To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and lockbox information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 10 per day.
  • Cribs (infant beds) are available for AUD 10 per day.

Pet Policy

  • Pets and service animals are not allowed at Novena Palms Motel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation.

  • No lifts
  • Service animals not allowed
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • Staffed front desk

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 10 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10 per day
  • Rollaway bed fee: AUD 10 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novena Palms Motel Northgate
  • Novena Palms Northgate
  • Novena Palms Motel
  • Novena Palms
  • Novena Palms Motel Motel
  • Novena Palms Motel Northgate
  • Novena Palms Motel Motel Northgate

You should know

  • Novena Palms Motel offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pets and service animals are not allowed on site.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.