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4.1 out of 5

"Staff were great, room was very clean. Great if they re opened the restaurant " More

By a verified traveller on Mon 15 Aug 2022

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Hotel Description

At Novena Palms Motel you'll be 3.8 km (2.4 mi) from Nudgee Golf Club and 4.8 km (3 mi) from Eagle Farm Racecourse. Highlights at this motel include an outdoor swimming pool, and in-room kitchenettes and balconies.

This business-friendly motel offers free WiFi in public areas, a terrace, and luggage storage. Added amenities include laundry facilities. There's also free self parking, along with the convenience of free airport drop-off service.

Sights within a 10-minute drive of this 4-star Northgate motel include St Joseph's Nudgee College and Brisbane Entertainment Centre.

Standard Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$154* Per night/room 21 Aug. - 22 Aug.

Standard Double Room, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Triple Room, 1 Bedroom, Kitchenette

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Single Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Suite, 1 Bedroom, Non Smoking, Kitchenette

Bed Count 1 King Bed Maximum Occupancy 3 Max

Novena Palms Motel ratings based on 299 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Novena Palms Motel

Everyone (169) Couples (89) Business (2) Family (35)
5 out of 5
Staff were great, room was very clean. Great if they re opened the restaurant

Posted by on 15 Aug. 2022

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1 out of 5
Poor customer service

Posted by on 31 Jul. 2022

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Comment from Hotel Management

1 Aug. 2022 by Tanya

After leaaving the office yesterday abruptly we can put a name to this review and wish to respond as follows. You were happy with our service right up until you were woken to see when you were checking out. We had sent you an email saying we could give you a late check out for 11.00am at no charge. However, you had splet in and when we had knocked on your door at 11.20am you were rather angry and hot headed saying that you were checking out late. We understood that the check out was for 11 free of charge however you had not email us on time that you were in your words "checking out late" this had then to us meant that you were taking the 11am checkout and did not leave until 11.50am and we had therefore charged the appropriate late check out charge. We had then had to call the cleaner back to clean the room as she had already left. We have never had a complaint like yours in the past as most customers have been happy with our service.

5 out of 5
Very helpful in changing the date of my booking after WOTIF could not.

Posted by on 26 May 2022

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Comment from Hotel Management

21 Jul. 2022 by Tanya

Thank you for your feed back

4 out of 5

Posted by on 16 May 2022

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5 out of 5
Stayed here before n always felt happy secure know I’ll be looked after. Cleanest motel in the world. True

Posted by on 12 May 2022

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3 out of 5

Posted by on 28 Apr. 2022

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5 out of 5
Owner was very happy to change rooms around to give us a ground floor room when she realised I was going to have trouble with the stairs

Posted by on 17 Apr. 2022

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5 out of 5
Easy check in & check out

Posted by on 2 Apr. 2022

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5 out of 5

Posted by on 20 Mar. 2022

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4 out of 5
The room was clean and comfortable, the pool was refreshing and we sportiest the complimentary shuttle to the airport.

Posted by on 15 Jan. 2022

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Property Features

Novena Palms Motel offers its guests an outdoor pool, a terrace, and laundry facilities. Public spaces have free WiFi. A shuttle from the hotel to the airport is free at scheduled times. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Brisbane motel.

  • 1 building
  • 20 guestrooms or units
  • 2 levels
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Terrace
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchenette
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Brisbane Northgate Station (2.2 km / 1.4 mi)
  • Property shuttles: Free airport drop-off
  • Parking: Free self parking

Room Amenities

Novena Palms Motel offers 20 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies or patios. Accommodations at this 4-star motel have kitchenettes with refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries. Flat-screen televisions come with cable channels. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchenette
  • Private balcony or patio
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 6:00 PM

Special check-in instructions:

This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 9:00 AM - 6:00 PM. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and lockbox information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property offers airport shuttle drop-off service at 6:15 AM, 7 AM, 7:40 AM, and 8:30 AM from Monday-Friday, and 6:15 AM, 7 AM, and 7:40 AM on Saturdays.

Novena Palms Motel offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 9:00 AM - 6:00 PM.
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and lockbox information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 10 per day.
  • Cribs (infant beds) are available for AUD 10 per day.

Pet Policy

  • Pets and service animals are not allowed at Novena Palms Motel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. Social distancing measures are in place.

  • No lifts
  • Service animals not allowed
  • Debit cards
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Smoke detector
  • Social distancing measures are in place

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10 per day
  • Rollaway bed fee: AUD 10 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novena Palms Motel Northgate
  • Novena Palms Northgate
  • Novena Palms Motel
  • Novena Palms
  • Novena Palms Motel Motel
  • Novena Palms Motel Northgate
  • Novena Palms Motel Motel Northgate

You should know

  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.