This business-friendly motel offers free WiFi in public areas, a terrace, and luggage storage. Added amenities include laundry facilities. There's also free self parking, along with the convenience of free airport drop-off service.
Sights within a 10-minute drive of this 4-star Northgate motel include St Joseph's Nudgee College and Brisbane Entertainment Centre.
1 Aug. 2022 by Tanya
After leaaving the office yesterday abruptly we can put a name to this review and wish to respond as follows. You were happy with our service right up until you were woken to see when you were checking out. We had sent you an email saying we could give you a late check out for 11.00am at no charge. However, you had splet in and when we had knocked on your door at 11.20am you were rather angry and hot headed saying that you were checking out late. We understood that the check out was for 11 free of charge however you had not email us on time that you were in your words "checking out late" this had then to us meant that you were taking the 11am checkout and did not leave until 11.50am and we had therefore charged the appropriate late check out charge. We had then had to call the cleaner back to clean the room as she had already left. We have never had a complaint like yours in the past as most customers have been happy with our service.
21 Jul. 2022 by Tanya
Thank you for your feed back
Novena Palms Motel offers its guests an outdoor pool, a terrace, and laundry facilities. Public spaces have free WiFi. A shuttle from the hotel to the airport is free at scheduled times. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Brisbane motel.
Available in some public areas: Free WiFi
Free self parking , Parking (limited spaces)
Novena Palms Motel offers 20 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies or patios. Accommodations at this 4-star motel have kitchenettes with refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include showers and complimentary toiletries. Flat-screen televisions come with cable channels. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Recreational amenities at the motel include an outdoor pool.
Special check-in instructions:
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 9:00 AM - 6:00 PM. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and lockbox information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property offers airport shuttle drop-off service at 6:15 AM, 7 AM, 7:40 AM, and 8:30 AM from Monday-Friday, and 6:15 AM, 7 AM, and 7:40 AM on Saturdays.
Novena Palms Motel offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 9:00 AM - 6:00 PM.
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information and lockbox information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted.
For guests' safety, the property includes a smoke detector in each accommodation. Social distancing measures are in place.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.