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Comfort Hotel Pacific Cleveland

3-star property
128 Middle Street, Cleveland, QLD 1800 796 370
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3.4 out of 5
See all 153 wotif Reviews

"The location was favourable. " More

By a verified traveller on Tue 23 Apr 2024

Points Of Interest

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Hotel Description

Comfort Hotel Pacific Cleveland places you in the center of Cleveland, within just a 15-minute stroll of Grace Hartley Bushland Reserve and Black Swamp Wetlands. Highlights at this hotel include an outdoor swimming pool, free self parking, and a bar/lounge.

This hotel offers free WiFi in public areas, a garden, and express check-out. Additionally, you'll find laundry facilities, free newspapers in the lobby, and luggage storage.

Attractions in proximity to this 3-star Cleveland hotel include Westfield Garden City Shopping Mall and Brisbane International Cruise Terminal.

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$140* Per night/room 23 May - 24 May

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Multiple Beds, Non Smoking (Efficiency)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, Multiple Beds, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Comfort Hotel Pacific Cleveland ratings based on 153 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Comfort Hotel Pacific Cleveland

Everyone (96) Couples (22) Family (31)
3 out of 5
The location was favourable.

Posted by on 23 Apr. 2024

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Comment from Hotel Management

24 Apr. 2024 by Kind Regards Reservations

Dear Jim, thank you for taking the time to review our Hotel. We are happy to read that our location suited your needs. We wish you the very best.

4 out of 5
Super comfy bed; working tv; staff were so friendly & helpful.

Posted by on 23 Mar. 2024

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Comment from Hotel Management

12 Apr. 2024 by Kind Regards Reservations

Dear Kylie, thank you for your lovely review about our staff. It is always a pleasure to receive positive reviews. Should your travels bring you to Cleveland, we do hope that you choose to stay with us again.

4 out of 5
Staff very friendly and room was clean and heaps of room

Posted by on 7 Mar. 2024

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Comment from Hotel Management

7 Mar. 2024 by Kind Regards Reservations

Thank you Craig. We greatly appreciate your kind review. We wish you the best and we hope to see you again soon.

5 out of 5

Posted by on 28 Feb. 2024

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Comment from Hotel Management

1 Mar. 2024 by Kind Regards Reservations

Dear Shelley. Thank you for your amazing review. We truly appreciate your 5/5. We hope to see you again in the near future.

2 out of 5
Property badly needs a revamp. Front door is locked at aapprox 7.30pm then only access is via stairs at the rear of the building which involves walking past smelly over flowing rubbish bins. Not sure how you access if you can't handle walking up stairs as lift access to foyer is turned off and all access to foyer is locked. In the evenings there is constant slamming doors and kids running up and down corridor playing and crying. Definitely won't be back anytime soon!

Posted by on 23 Feb. 2024

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Comment from Hotel Management

24 Feb. 2024 by Kind Regards Reservations

Dear Nerida. Thank you for taking the time to write a review. Each guest that checks in, we explain that our reception area is locked from a particular time. Any guest that needs after hours access calls our on site manager, who will open the reception for them. Most times a guest will inform us when booking that they may need after hours access which we are more than happy to comply. We apologise for the childrens behaviour, most are excited they are on holiday at a hotel. Once again thank you for taking time to submit your feedback. We wish you the very best.

4 out of 5
Nothing

Posted by on 20 Feb. 2024

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Comment from Hotel Management

21 Feb. 2024 by Reservations

Dear Sam. Thank you for your kind review. We hope to see you again in the near future. Kind regards

4 out of 5
Property is in a convienent position to stores and restaurants.

Posted by on 27 Dec. 2023

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Comment from Hotel Management

11 Jan. 2024 by Reservations

Dear Sheila. Thank you for taking the time to submit your review. We are happy to read that our property suits your needs. We wish you a Happy New Year and we hope to see you again soon. Kind regards

1 out of 5
Our toilet was broken from the time we arrived The venue was broken

Posted by on 23 Oct. 2023

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Comment from Hotel Management

23 Oct. 2023 by Reservations

Thank you for taking the time to submit your feedback. If this was brought to our attention right away our general manager who was on shift when you checked in would have fixed it right away. Kind regards

3 out of 5
IF you are looking for a quiet stay, DO NOT stay here. Kids running along corridors from as early as 5.30 am. People with loud tv's and their doors open, parties in rooms. I had to go and buy ear plugs to get some sleep. The actual room was clean and a great size. The receptionist is simply beautiful and offered brilliant cus

Posted by , from Port Sorell on 27 Sep. 2023

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Comment from Hotel Management

29 Sep. 2023 by Reservations

Dear Gina. Thank you for letting us know your concerns. We have addressed the loud noise with the childrens parents. Our guests concerns are very important to us. We apologize for the loud noise. Thank you for your wonderful compliments about our Front Office Manager. We are very happy to have Darlena on our team. Once again on behalf of our hotel, we apologise that your stay was not as peaceful as it should've been. We would love the opportunity to host you again in the future. Warm regards

4 out of 5
Good location in the Redlands Coast, close to transport, restaurants and attractions. The room was large and spotlessly clean. The mattress was quite hard and uncomfortable

Posted by on 20 Aug. 2023

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Comment from Hotel Management

20 Aug. 2023 by Front Office Manager

Dear Susan. Thank you for taking the time to submit your review. We greatly appreciate your compliments and that our room was spotlessly clean. I will definitely pass on your positive comments to our housekeeping team. Thank you for letting us know about the king mattress. We will have that one replaced so that future guests have a better sleep. Once again on behalf of our team, thank you for choosing to stay with us and we hope to see you again in the near future.

About the Comfort Hotel Pacific Cleveland

Location 128 Middle Street, Cleveland, QLD 4163

Property Features

Comfort Hotel Pacific Cleveland offers its guests an outdoor pool, a vending machine, and a garden. There are 3 meeting rooms available. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. Comfort Hotel Pacific Cleveland also features complimentary newspapers in the lobby, laundry facilities, and express check-out. Free self parking is available. Smoking is allowed in designated areas at this 3-star Cleveland hotel.

  • 40 guestrooms or units
  • 2 levels
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Garden
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas
  • Bar or lounge

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Redland City Cleveland Station (0.6 km / 0.4 mi)
  • Parking: Free self parking

Room Amenities

Comfort Hotel Pacific Cleveland offers 40 accommodations with coffee/tea makers and irons/ironing boards. Flat-screen televisions are featured in guestrooms. Bathrooms include bathtubs or showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access.

  • Flat-screen television
  • Coffee maker
  • Bathtub or shower
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 1:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Saturday: 8:30 AM - 5:00 PM
  • Sunday - Sunday: 8:30 AM - 2:00 PM
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Saturday: 8:30 AM - 5:00 PM
  • Sunday - Sunday: 8:30 AM - 2:00 PM
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and an access code. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pacific Resort Cleveland
  • Pacific Resort Motel Cleveland
  • Pacific Cleveland
  • Pacific Resort Motel
  • Comfort Hotel Pacific
  • Comfort Pacific Cleveland
  • Comfort Pacific
  • Comfort Pacific Cleveland
  • Comfort Hotel Pacific Cleveland Hotel
  • Comfort Hotel Pacific Cleveland Cleveland
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.