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4.6 out of 5

"the room was bright and airy overlooking the lake, it's bathroom was a highlight with 2 person spa and a rain shower. it was clean and very comfortabl ... " More

By a verified traveller on Sun 21 Jun 2020

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Hotel Description

At Best Western Plus North Lakes Hotel you'll be within a 10-minute walk of Westfield North Lakes and 2.4 km (1.5 mi) from WF Roberts Reserve. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

You can enjoy TVs with cable channels, and all 46 rooms feature free WiFi, free wired Internet, and coffee/tea makers. Refrigerators and room service make in-room dining convenient. Premium bedding and free toiletries are nice touches to enhance your stay. Additionally, ceiling fans, safes, and hair dryers are available.

The restaurant, Boardwalk Restaurant, is open for breakfast, brunch, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Other amenities include free WiFi in public areas, a conference center, and laundry facilities. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 10:00 AM.

Within a 20-minute drive of this 4-star North Lakes hotel, attractions include Brisbane Entertainment Centre and Westfield Chermside.

Deluxe Room, 1 King Bed, Non Smoking, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$117* Per night/room 9 Aug. - 10 Aug.

Executive Suite, 1 King Bed with Sofa bed, Balcony, Lake View (with Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Suite, Multiple Beds, Non Smoking, Connecting Rooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Standard Apartment, Multiple Beds, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Balcony, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Apartment, Multiple Beds, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Best Western Plus North Lakes Hotel ratings based on 117 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Best Western Plus North Lakes Hotel

Everyone (73) Couples (23) Family (26)
5 out of 5

Posted by on 20 Jul. 2020

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Comment from Hotel Management

21 Jul. 2020 by Stuart H

Hello Thank you for the great 5* review, we look forward to welcoming you back soon.

5 out of 5
the room was bright and airy overlooking the lake, it's bathroom was a highlight with 2 person spa and a rain shower. it was clean and very comfortable. The Hotel downstairs on the broad walk had a bar to sit back with a drink and watch the ducks, or enjoy the sunrise with great coffee and breakfast.

Posted by , from Brisbane on 21 Jun. 2020

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Comment from Hotel Management

23 Jun. 2020 by Stuart H

Hello Jayne Thank you for thew great review of your stay with us, we are in a great spot to relax. We look forward to seeing you again soon.

5 out of 5
Friendly staff lovely outlook and close to all shops

Posted by , from Sunshine coast on 20 Jun. 2020

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Comment from Hotel Management

21 Jun. 2020 by Stuart H

Hi Andrew Thank you for the great review, it was a pleasure to have you stay. We look forward to seeing you again soon.

5 out of 5
Easy to find , close to shops , nice in house restaraunt

Posted by , from Sunshine Coast on 19 Jun. 2020

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Comment from Hotel Management

19 Jun. 2020 by Stuart H

Hello John Thank you for the great review of your stay with us. We look forward to seeing you again soon.

4 out of 5
The room we stayed in was only 6 months old. It was pristine but we were expecting a lake view, which we got but that was after you had to look at the top of roofs to see it. We were running extremely late so started calling the number on the internet at 6pm to organise a meal to be left in our room but couldn't get through. A recorded message told me the number was unavailable. It was after 11pm by the time we got there. We were dealt with by an intercom and pass cards were sent through a lock box so we could get in. they did not work so had to wait for the manager to come and let us in. He was a lovely helpful man. We would definitely stay again.

Posted by on 3 May 2020

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Comment from Hotel Management

6 May 2020 by Stuart H

Hello It was great to read that our onsite manager was so helpful. We certinaly do hope to see you again soon so that we can show you the all round superior service that we normally provide.

5 out of 5

Posted by on 1 Apr. 2020

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Comment from Hotel Management

2 Apr. 2020 by Stuart H

Hello Thank you for the 5* review of your stay.

5 out of 5
Beautiful unit, clean & roomy. Would have liked the unit to be be a bit closer to the main hotel to be close to the restaurant & pool but overall pleasant experience.

Posted by on 27 Mar. 2020

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Comment from Hotel Management

2 Apr. 2020 by Stuart H

Hello Thank you for the fantastic review of your stay. We look forward to welcoming you back soon.

5 out of 5
Fabulous staff. Wonderful location on the lake (perfect for walks or a run), great food and really comfy beds :)

Posted by on 24 Mar. 2020

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Comment from Hotel Management

25 Mar. 2020 by Stuart H

Hello Thank you for the great review, we are in a lovely spot. We do look forward to welcoming you again soon.

4 out of 5

Posted by on 8 Mar. 2020

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Comment from Hotel Management

8 Mar. 2020 by Stuart H

Hello Thank you for the great review of your stay with Best Western Plus North Lakes Hotel. We look forward to seeing you again soon.

2 out of 5
I liked how central it was in North lakes. Some basics missing from hotel, had to be requested and upon doing so was not treated very nicely by staff

Posted by on 29 Feb. 2020

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Comment from Hotel Management

1 Mar. 2020 by Stuart H

Hello It is a shame that we have not lived up to the high expectations of service that we normally give. We certainly do hope that you will be back to try us again soon.

About the Best Western Plus North Lakes Hotel

Location 22 Lakefield Drive, North Lakes, QLD 4509

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

The following facilities are closed on Christmas Day (25 December):

  • Bar/lounge
  • Dining venue

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An outdoor pool, a terrace, and laundry facilities are also featured at the business-friendly Best Western Plus North Lakes Hotel. Free self parking is available. This 4-star Brisbane hotel is smoke free.

  • 1 building
  • 46 guestrooms or units
  • Built in 2018
  • Dining venue
  • Bar or lounge
  • Charging station for electric cars
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Terrace
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Brisbane, QLD Airport (BNE) (28.9 km / 17.9 mi)
  • Train station: Mango Hill Station (1.6 km / 1 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus North Lakes Hotel offers 46 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Cable television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM and 10:00 AM.

Boardwalk Restaurant - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 9 PM

Special check-in instructions:

The front desk is open daily from 7 AM - 9 PM. If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

The front desk at this property is open daily from 7 AM - 9 PM.
Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean - Best Western
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 9.0 and AUD 19.5 per person (approximately)
  • Crib (infant bed) fee: AUD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus North Lakes
  • Best Plus Lakes Hotel Lakes
  • Best Western Plus North Lakes Hotel Hotel
  • Best Western Plus North Lakes Hotel North Lakes
  • Best Western Plus North Lakes Hotel Hotel North Lakes

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.