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International Resort Hotel Yurakujo

3.5 star property
Family-friendly hotel with full-service spa and free airport shuttle

Photo gallery for International Resort Hotel Yurakujo

Hot springs
View from property
Breakfast, lunch, dinner served; American cuisine
Property amenity
Hot springs

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$68
13 Jan - 14 Jan 2026

Explore the area

View map
650-35 Nanae, Tomisato, Chiba-ken, 286-0221
  • Place, Sanrizuka Goryo Ranch Memorial Hall
    ‪4 min drive‬
  • Place, Taiheiyo Club Narita Course
    ‪7 min drive‬
  • Place, Narita Wholesale Market
    ‪8 min drive‬
  • Airport, Tokyo (NRT-Narita Intl.)
    ‪16 min drive‬

Room options

View all photos for Deluxe Room, 1 Queen Bed

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Room, 1 Queen Bed

7.0 out of 10
Good
(7 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Toilet with electronic bidet
Hairdryer
Coffee/tea maker
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Twin Room, 2 Bedrooms

Combined shower/bathtub, free toiletries, hair dryer, slippers

Basic Twin Room, 2 Bedrooms

8.0 out of 10
Very good
(25 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Toilet with electronic bidet
Hairdryer
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Business Room

In-room safe, blackout curtains, iron/ironing board, free WiFi

Business Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Toilet with electronic bidet
  • Sleeps 2
  • 1 King Bed

View all photos for Economy Twin Room

In-room safe, blackout curtains, iron/ironing board, free WiFi

Economy Twin Room

7.8 out of 10
Good
(16 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Toilet with electronic bidet
Hairdryer
Coffee/tea maker
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Run of House(Room Selected at Check In)

In-room safe, blackout curtains, iron/ironing board, free WiFi

Run of House(Room Selected at Check In)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Toilet with electronic bidet
Hairdryer
Coffee/tea maker
  • 23 sq m
  • Sleeps 2
  • 1 Large Single Bed

View all photos for +Economy Twin Room

In-room safe, blackout curtains, iron/ironing board, free WiFi

+Economy Twin Room

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Toilet with electronic bidet
Hairdryer
Coffee/tea maker
  • Sleeps 2
  • 2 Large Single Beds

View all photos for +XNET-Standard room

In-room safe, blackout curtains, iron/ironing board, free WiFi

+XNET-Standard room

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Toilet with electronic bidet
Hairdryer
Coffee/tea maker
  • Sleeps 2
  • 1 Queen Bed

View all photos for +Deluxe Room, 1 Queen Bed

In-room safe, blackout curtains, iron/ironing board, free WiFi

+Deluxe Room, 1 Queen Bed

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Toilet with electronic bidet
Hairdryer
Coffee/tea maker
  • Sleeps 2
  • 1 Queen Bed

View all photos for +Business Room

In-room safe, blackout curtains, iron/ironing board, free WiFi

+Business Room

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Hairdryer
Private bathroom
Toilet with electronic bidet
  • Sleeps 2
  • 1 King Bed

View all photos for +Run of House(Room Selected at Check In)

In-room safe, blackout curtains, iron/ironing board, free WiFi

+Run of House(Room Selected at Check In)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Toilet with electronic bidet
Hairdryer
Coffee/tea maker
  • 23 sq m
  • Sleeps 2
  • 1 Large Single Bed

View all photos for +Basic Twin Room, 2 Bedrooms

Combined shower/bathtub, free toiletries, hair dryer, slippers

+Basic Twin Room, 2 Bedrooms

Highlights

Air conditioning
Free cots/infant beds
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Toilet with electronic bidet
Hairdryer
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Deluxe Double Room Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Double Room Non-Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2

View all photos for Business Classic Room Non-Smoking

Combined shower/bathtub, free toiletries, hair dryer, slippers

Business Classic Room Non-Smoking

  • Sleeps 2

View all photos for Standard Twin Room Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Standard Twin Room Non-Smoking

  • Sleeps 3

View all photos for Deluxe Double Room Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Double Room Smoking

  • Sleeps 2

View all photos for Business Classic Room Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Business Classic Room Smoking

  • Sleeps 2

View all photos for Premium Standard Double Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Premium Standard Double Smoking

  • Sleeps 2

View all photos for Premium Standard Double Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Premium Standard Double Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2

View all photos for Premium Standard Twin Non-Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Premium Standard Twin Non-Smoking

  • Sleeps 3

View all photos for Premium Standard Twin Smoking

In-room safe, blackout curtains, iron/ironing board, free WiFi

Premium Standard Twin Smoking

  • Sleeps 3

View all photos for Standard Room

In-room safe, blackout curtains, iron/ironing board, free WiFi

Standard Room

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Toilet with electronic bidet
Hairdryer
Coffee/tea maker
  • Sleeps 2
  • 1 Queen Bed

About the area

Tomisato

A family-friendly stay in Tomisato awaits you at International Resort Hotel Yurakujo. You'll be 4.3 km (2.7 mi) from Taiheiyo Club Narita Course and 4.6 km (2.9 mi) from Sakura-no-Yama Hill. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .The coffee shop, California Restaurant, serves American cuisine and is open for breakfast, lunch and dinner. Vista Lounge is the hotel's own lobby lounge, serving drinks along with brunch and light fare. Enjoy the 2 outdoor tennis courts, indoor swimming pool and 24-hour gym plus access to mini golf. Added amenities include free Wi-Fi in public areas, a sauna and a conference centre. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of a free airport shuttle. .Sights within a 10-minute drive of this Tomisato hotel include Narita Wholesale Market and Narita Airport and Community Historical Museum.

What's nearby

  • Sanrizuka Goryo Ranch Memorial Hall - 4 min drive - 3.4 km
  • Taiheiyo Club Narita Course - 7 min drive - 3.1 km
  • Narita Wholesale Market - 8 min drive - 5.7 km
  • Sakura-no-Yama Hill - 9 min drive - 6.5 km
  • Narita Airport and Community Historical Museum - 9 min drive - 6.3 km

Getting around

  • Narita Kozunomori Station - 6 min drive
  • Tokyo (NRT-Narita Intl.) - 17 min drive

Restaurants

  • ‪ラーメンショップ ネモト - ‬6 min walk
  • ‪レストラン La 銀兆 - ‬2 min drive
  • ‪焼肉牛心 - ‬2 min drive
  • ‪麺者屋 ちくわ - ‬12 min walk
  • ‪八福食堂 - ‬12 min walk

About this property

International Resort Hotel Yurakujo

Family-friendly hotel with full-service spa and free airport shuttle
International Resort Hotel Yurakujo offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

15 meeting rooms and limo/town car service are available. Event space at this hotel measures 3584 square feet (333 square metres) and includes a conference centre. An outdoor pool, a children's pool, and a 24-hour fitness centre are also featured at the family-friendly International Resort Hotel Yurakujo. A roundtrip airport shuttle at scheduled times and An area shuttle are free. Free self parking is available.

Smoking is allowed in designated areas at this Tomisato hotel.

  • 1 building
  • 490 guestrooms or units
  • 11 levels
  • 3584 sq ft of conference space
  • 333 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
International Resort Hotel Yurakujo offers 490 accommodations with DVD players and a safe. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, slippers, toilets with an electronic bidet and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Flat-screen televisions are featured in guestrooms. Additionally, rooms include a hairdryer and an iron/ironing board.

Guests can indulge in a pampering treatment at the hotel's full-service spa, 湯楽城. The spa is equipped with a sauna. The spa is open selected days.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 7:00 AM to 10:00 PM at scheduled times
  • Free area shuttle
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: JPY 2,900 for adults and JPY 1,700 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • California Restaurant
  • Super Stars Sports Bar
  • Vista Lounge

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • Bicycles
  • Children's pool
  • Full-service spa
  • Golf driving range
  • Indoor pool
  • Mini golf
  • Outdoor pool
  • Sauna
  • Volleyball

Family friendly

  • Children's pool
  • DVD player
  • Free area shuttle
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 15 meeting rooms
  • Conference centre (3,584 square foot of space)

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Sauna
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 11 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 13-inch flat-screen TV
  • DVD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 20

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The airport shuttle leaves to the hotel from Narita Airport Terminal 1 (Stop No. 16) and Terminal 2 (Stop No. 33) in regular intervals from 7:40 AM-10:05 PM. The shuttle (surcharge) from Tokyo Station leaves to the hotel in hourly intervals from 7:20 AM-10:20 PM.

Renovations and closures

The following facilities are closed on Monday:
  • Hot springs
  • Public bath

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for JPY 4000.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2900 for adults and from JPY 1700 for children
  • Rollaway bed fee: JPY 4000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson) guidelines.

We should mention

  • The seasonal pool will open in July and close in September.
  • Pool access available from 10:00 AM to 9:00 PM
  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Narita Radisson Hotel
Radisson Narita
Radisson Narita
Yurakujo Tomisato
International Resort Hotel Yurakujo Hotel
International Resort Hotel Yurakujo Tomisato
International Resort Hotel Yurakujo Hotel Tomisato

Frequently asked questions

Is parking available at International Resort Hotel Yurakujo?

Yep, International Resort Hotel Yurakujo has a free self car park.

How much does it cost to stay at International Resort Hotel Yurakujo?

As of 24 Dec 2025, prices found for a 1-night stay for 2 adults at International Resort Hotel Yurakujo on 13 Jan 2026 start from AU$67.89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at International Resort Hotel Yurakujo?

Yep, 湯楽城 is available for guests.

Does International Resort Hotel Yurakujo have a pool?

Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 10:00 AM to 9:00 PM (Seasonal outdoor pool open from July to September).

What luxury perks are available at International Resort Hotel Yurakujo?

International Resort Hotel Yurakujo features a full-service spa, an outdoor pool and an indoor pool.

Is International Resort Hotel Yurakujo family-friendly?

You bet! With amenities such as a children's pool, on-site mini golf and laundry facilities, it's no surprise that International Resort Hotel Yurakujo is a hit with families.

Does International Resort Hotel Yurakujo serve breakfast?

Yeah, buffet breakfast is served daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at International Resort Hotel Yurakujo?

Yep, there's a free airport shuttle that runs from 7:00 AM - 10:00 PM at scheduled times.

Is there a bar or restaurant at International Resort Hotel Yurakujo?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at International Resort Hotel Yurakujo?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at International Resort Hotel Yurakujo?

No, only service animals are allowed.

International Resort Hotel Yurakujo Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 460 out of 1000 reviews
Rating 8 - Good. 341 out of 1000 reviews
Rating 6 - Okay. 118 out of 1000 reviews
Rating 4 - Poor. 49 out of 1000 reviews
Rating 2 - Terrible. 32 out of 1000 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Althena, New castle

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
They need activity daily and wide range of foods that includes American food since eatery is called California n different buffet each day for breakfast n lunch n dinner meals
Stayed 5 nights in Sep 2025

6/10 Okay

Marieve, Airdrie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I wouldn’t say the property is bad, but it is incredibly outdated. It’s also located in the middle of nowhere. That being said they do have shuttles that can bring you to downtown Narita and to the airport. We personally only use the one at the airport and was quite happy with that choice. I wouldn’t choose to stay here again, but it was OK.
Stayed 1 night in Sep 2025

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly and helpful staff.
Stayed 3 nights in Aug 2025

2/10 Terrible

jacob robert

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Does not look like the photos, far from anything to do, ac in the rooms cant be controlled so it was very hot very uncomfortable
Stayed 7 nights in Sep 2025

10/10 Excellent

Antonius, Eli Waters

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean but also very dated hence the price.
Stayed 1 night in Sep 2025

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of amenities, very friendly staff!
Stayed 1 night in Aug 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is awesome The pool, gym, Osen, light show, and sauna made my stay here well worth it
Stayed 1 night in Aug 2025

10/10 Excellent

Mark, Keperra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a little dated but clean and spacious rooms. Staff were lovely and there is a convenience store open till 11pm inside the lobby. You receive 1 ticket to adjacent onsen which was wonderful. Onsen has restaurants, bars and bathing too which was amazing! The air conditioning was not very good for a hot night but it was passable for the price I paid. My only complaint was that the shuttle bus is only every 2 hours ….i had just missed one so had wait and a taxi was $50 to get to the hotel as its not super close to the airport.
Clean and tidy bathroom
A small TV and DVD player
Spacious room
Onsen adjacent was incredible
Stayed 1 night in Aug 2025

10/10 Excellent

Johnny

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This hotel is a bit old school but i love how they have so much to do. There’s a pool and a spa and also a seven eleven inside the hotel which gives easy access to late night food and snacks. Overall a lovely environment with friendly staff.
Stayed 1 night in Aug 2025

8/10 Good

Isao

Stayed 1 night in Aug 2025

8/10 Good

Thierno

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The AC was not working properly
Stayed 4 nights in Jul 2025

6/10 Okay

kaori

Travelled with family
I wish I knew that the hotel could accommodate with giving us an extra bed with extra fee at the time of booking. Their own site as well as Expedia was clear that they won’t do so we ended up booking and paying for 2 rooms for 2 adults and one child (11 years old), We used to like this hotel, it was old but has certain charm on it. Now it looks to me that they want to sell and market especially to Chinese tourists. The facility was noisy and crowded. Unfortunately I don’t think i can recommend to anyone.
Stayed 1 night in Aug 2025

8/10 Good

Salvador

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I only had an issue with my first room. They changed me the next day and so much better. Everything the hotel offers is amazing. The tourist are the worst. But the staff were amazing, especially the front desk! They helped me and I am grateful for them. Thank you!
Stayed 3 nights in Jul 2025

10/10 Excellent

Sahil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The buffet options were varied and tasty for both lunch and breakfast. The staff were very friendly and answered any questions we had.
Stayed 3 nights in Jul 2025

2/10 Terrible

Tara Val

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Black mold, hair, stains, holes in rug. Broken shower
Stayed 1 night in Jul 2025

8/10 Good

Shanshan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spa b

The stay included a spa within the premises with make is unforgettable but they need to do something about the shuttle service from and to the airport as it’s too small and has very few trips schedule per day so it’s not enough for the guests arriving at a given time.
Stayed 2 nights in Jul 2025

6/10 Okay

Brent

Stayed 1 night in Jul 2025

2/10 Terrible

Zenaida

Travelled with family
Disliked: Property conditions & facilities, room comfort
Smelly And dirty Toilet And room, dusty! GSR are Not well trained properly How to handle the guest complaints. No MOD ON sight to solve the guest complaints. Floods that their serving In the buffe are very pricey And Not very appetizing. Did Not meet some of my expectations as a guest. They pit US In a very old, suggy and dusty bed. I Will Not comeback In this hotel And I Will Not recommend IT as well.
Stayed 2 nights in Jul 2025

2/10 Terrible

Zenaida

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Terumi

Travelled with group
Liked: Cleanliness, amenities
There was good customer service.
Stayed 1 night in Jul 2025

2/10 Terrible

Rachyl, San Diego

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
"close" to the airport but in the middle of nowhere with nothing close by to walk to and the places that can be walked to are over a 15 minute walk and close early (8-9PM depending on what you want/need). Elevator doors only say open for about 15 seconds before quickly closing and keep trying to close even if a bag is in the way so no safety steps in place. Whole hotel has a musty smell and my room on the 5th floor smelled soo bad at 10pm that I had to open the window in the summer and keep my room door open for a while to allow fresh air and circulation. Room said it has A/C but it didn't work, only made a sound of it trying to work but no air blew out. Mold and mildew in the bathroom around the circulation fan. Son wanted to play in the outdoor pool in the morning to beat the heat but when we woke up and went down to check it out, we were greeted with a slimy green pool. Check out is 11am but we left way before that due to all the hotel failures.
Stayed 1 night in Jul 2025

6/10 Okay

Xenia

Stayed 8 nights in Jun 2025

10/10 Excellent

Starshima

Liked: Cleanliness, amenities, property conditions & facilities
I would live here!!! I had such a relaxing stay. The staff are incredibly kind, helpful, appreciative. I love them so much!!! Can’t wait to come back!!
Stayed 16 nights in Jun 2025

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness
It’s always nice coming here. They have really nice coach bus that shuttles you for free to and from airport. The rooms are beautiful and spacious, and their restaurant downstairs is wonderful with nice buffet meals and drinks.
Stayed 1 night in May 2025