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"The property was great, clean and accessible. The only thing I don’t like that we paid when we got there (only staying 1 night) and they still took $1
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Metro Aspire Hotel, Sydney puts you in the heart of Sydney, within a 20-minute stroll of International Convention Centre Sydney and Star Casino. Highlights at this hotel include in-room free WiFi, balconies, and LCD TVs.
All 96 rooms feature TVs with digital channels, and you can enjoy coffee/tea makers, safes, and hair dryers. In-room dining is easy with amenities like refrigerators and room service. Phones, irons/ironing boards, and desks are also available.
The restaurant, Gumtree Restaurant & Bar, is open for breakfast and dinner. For a drink, you can stop by the hotel's own bar/lounge. Added amenities include free WiFi in public areas, a business center, and concierge services. There's also self parking, along with the convenience of car rentals on site.
Places within a 30-minute walk of this 4-star Ultimo hotel include SEA LIFE Sydney Aquarium and Sydney Tower.
The property was great, clean and accessible. The only thing I don’t like that we paid when we got there (only staying 1 night) and they still took $100 deposit that will take up to 7 days to return to my account
Posted by a verified traveller on 29 Nov. 2020
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Comment from Hotel Management
4 Dec. 2020
by Metro Aspire Hotel Sydney
Thank you very much for taking the time to review us.
Please be informed that we are required to collect a security bond from all guests regardless of the length of their stays.
Could you please contact the hotel with the details of the card you've used and your booking to release the bond manually?
Once again we appreciate your great score. We look forward to hearing from you.
Regards,
4 out of 5
Great location for easy access to city and in a quiet street
Posted by Rosie, from Gunnedah on 8 Jun. 2020
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Comment from Hotel Management
12 Jun. 2020
by Metro Aspire Hotel Sydney
Dear Rosie,
Thank you very much for staying with us at the Metro Aspire Hotel Sydney.
We are thrilled to hear that the location of the hotel met your needs during the stay.
We are only 10-15 minute walk to Central Station and Chinatown while we are away from the bustle and hustle of busy city streets.
We look forward to welcoming you back to our refurbished hotel again soon.
Regards,
2 out of 5
The room was okay but the walls were so thin. I could hear people’s conversations in other rooms, hear people coughing and hear peoples alarms going off. Very disruptive night.
Posted by Lauren, from Queensland on 9 Mar. 2020
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Comment from Hotel Management
14 Mar. 2020
by Metro Aspire Team Member
Dear Lauren
Thank you for choosing Metro Aspire Hotel for your recent accommodation.
We genuinely appreciate your time to give us feedback. We are truly delighted to see that you enjoyed most of the aspects of your stay.
We genuinely apologize in regard to the noise. We will definitely pass this message to our management.
Please be advised that we always have a 24-hour receptionist, and therefore on your next stay, please give us a call at any time as our receptionist will be more than happy to help you straight away.
Once again, we are always looking forward to have the opportunity to serve you again in the nearest future.
Kind regards,
Metro Aspire Team Member
3 out of 5
The bed was 2 singles together and kept rolling apart. The quality of linen and pillows was not great although very clean. The television has a bright light on when switched off which makes it difficult to sleep. Walls are paper thin.
Posted by Jane on 29 Feb. 2020
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Comment from Hotel Management
3 Mar. 2020
by Metro Aspire Team
Dear Jane
Thank you for taking the time to share your feedback from your recent stay at Metro Aspire Hotel Sydney.
We do apologize if your bed was uncomfortable please be advised all beds should have a mattress topper to stop the divide in the bed being felt. We apologize for this inconvenience and will share your comments with our Housekeeping teams.
Thank you once again for sharing your feedback and we hope to welcome you back to Metro Aspire Hotel Sydney in the future.
Kindest Regards
Metro Aspire Team
2 out of 5
Posted by a verified traveller on 22 Feb. 2020
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Comment from Hotel Management
27 Feb. 2020
by Reception
Thank you for choosing Metro Aspire Hotel for your recent accommodation.
We genuinely appreciate your time to give us such positive feedback. We are truly delighted to see that you enjoyed most of the aspects of your stay.
We believed that you had a beautiful and amazing experience whilst in Sydney, and Metro Aspire could be a part of it. It is wonderful to know that you liked our spacious room, and our staff could provide you with an exceptional quality of service that could exceed your expectations.
Metro Aspire is indeed located in a quiet, yet strategic area whereas just a few minutes away from Darling Harbour, China Town, Convention Centre, Sydney CBD, and many more great areas.
We really appreciate your feedback and we genuinely apologise for the service that was not as the standard that we proud ourselves on. We will definitely pass this message to our management. Please be advised that we always have a 24-hour receptionist, and therefore on your next stay, please give us a call at any time as our receptionist will be more than happy to help you straight away.
Once again, we are always looking forward to having you stay with us again in the nearest future.
Kind regards,
Metro Aspire Team Member
4 out of 5
The iron I used is quite dirty. But overall the hotel s clean and good
Posted by a verified traveller on 21 Feb. 2020
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Comment from Hotel Management
23 Feb. 2020
by Darren Cappetti
Dear Guest
We really appreciate your feedback and we genuinely apologize for the service that was not as the standard that we proud ourselves on. We will definitely pass this message to our management. Please be advised that we always have a 24-hour receptionist, and therefore on your next stay, please give us a call at any time as our receptionist will be more than happy to help you straight away.
Once again, we are always looking forward to having you stay with us again in the nearest future.
5 out of 5
Great service willing to help arrange transportation friendly staff
Posted by a verified traveller on 19 Feb. 2020
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Comment from Hotel Management
20 Feb. 2020
by Metro Aspire Team
Dear Anonymous
Thank you for taking the time to share your feedback from your recent stay at Metro Aspire Hotel Sydney.
We are delighted to see you enjoyed your recent stay and were happy with the services provided by our teams.
Thank you once again for your kind feedback and we hope to welcome you back to Metro Aspire Hotel in the future.
Kindest Regards
Metro Aspire Team
3 out of 5
Hi , we stayed in riom 414, the coloured bed lay was dirty, looked like it had semen stains on it.
The Irish girl and the young gay guy on the front counter were most helpful with sorting out our room and providing info on Sydney transpprt options. The other staff were average with their customer service skills.
Posted by a verified traveller on 14 Feb. 2020
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Comment from Hotel Management
15 Feb. 2020
by Sophia
Dear Anonymous,
Thank you for choosing Metro Aspire Hotel for your recent accommodation.
We genuinely appreciate your time to give us such positive feedback. We are truly delighted to see that you enjoyed most of the aspects of your stay.
We believed that you had a beautiful and amazing experience whilst in Sydney, and Metro Aspire could be a part of it. It is wonderful to know that you liked our spacious room, and our staff could provide you with an exceptional quality of service that could exceed your expectations.
Metro Aspire is indeed located in a quiet, yet strategic area whereas just a few minutes away from Darling Harbour, China Town, Convention Centre, Sydney CBD, and many more great areas.
We really appreciate your positive feedback and we genuinely apologise for the service that was not as the standard that we proud ourselves on. We will definitely pass this message to our management. Please be advised that we always have a 24-hour receptionist, and therefore on your next stay, please give us a call at any time as our receptionist will be more than happy to help you straight away.
Once again, we are always looking forward to having you stay with us again in the nearest future.
Best regards,
Metro Aspire Hotel Sydney Team
4 out of 5
Posted by a verified traveller on 31 Jan. 2020
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Comment from Hotel Management
1 Feb. 2020
by Metro Aspire Team Member
Dear Anonymous, Thank you for choosing Metro Aspire Hotel for your recent accommodation. We genuinely appreciate your time to give us such positive feedback. We are truly delighted to see that you enjoyed most of the aspects of your stay. We believed that you had a beautiful and amazing experience whilst in Sydney, and Metro Aspire could be a part of it. It is wonderful to know that you liked our spacious room, and our staff could provide you with an excellent quality of service that could exceed your expectations. We are pleased to see that you loved the breakfast and also our dinner special menu. Please let us share this beautiful comment amongst our staff. We believed our staff will be very happy to see such kind and positive feedback from you. Metro Aspire is indeed located in a quiet, yet strategic area whereas just a few minutes away from Darling Harbour, China Town, Convention Centre, Sydney CBD, and many greater areas we are always looking forward to having you stay with us again in the nearest future. Kindest regards, Metro Aspire Team Member
1 out of 5
Posted by a verified traveller on 30 Jan. 2020
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Comment from Hotel Management
1 Feb. 2020
by Metro Aspire Team Member
Dear Anonymous, Thank you for choosing Metro Aspire Hotel for your recent accommodation. We genuinely appreciate your time to give us such positive feedback. We are truly delighted to see that you enjoyed most of the aspects of your stay. We believed that you had a beautiful and amazing experience whilst in Sydney, and Metro Aspire could be a part of it. It is wonderful to know that you liked our spacious room, and our staff could provide you with an excellent quality of service that could exceed your expectations. We are pleased to see that you loved the breakfast and also our dinner special menu. Please let us share this beautiful comment amongst our staff. We believed our staff will be very happy to see such kind and positive feedback from you. Metro Aspire is indeed located in a quiet, yet strategic area whereas just a few minutes away from Darling Harbour, China Town, Convention Centre, Sydney CBD, and many greater areas we are always looking forward to having you stay with us again in the nearest future. Kindest regards, Metro Aspire Team Member
There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite business center. A computer station is on site and WiFi is free in public spaces. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Metro Aspire Hotel, Sydney. Parking is available for a fee. A complete renovation of Metro Aspire Hotel, Sydney was completed in December 2016. Smoking is allowed in designated areas at this 4-star Sydney hotel.
1 building
96 guestrooms or units
4 levels
Dining venue
Bar or lounge
Business facilities
Dry cleaning
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Elevator
Smoking in designated areas
Family Friendly Amenities
Free WiFi
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Airport: Kingsford Smith Intl. Airport (SYD) (9.9 km / 6.2 mi)
Train station: Sydney Central Station (1.5 km / 0.9 mi)
Metro station: Paddy's Markets Light Rail Station (0.5 km / 0.3 mi)
Parking: Self parking available for a surcharge
Room Amenities
Metro Aspire Hotel, Sydney offers 96 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to balconies. 40-inch LCD televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Sydney hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Private balcony
In-room dining (limited hours)
LCD television
Digital channels
Refrigerator
Coffee maker
Shower and tub combination
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Food & Drink
Gumtree Restaurant & Bar - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 2 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child stays free when using existing bedding.
Rollaway/extra beds are available for AUD 50.0 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available.
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
One child stays free
UnionPay
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff do not wear personal protective equipment
Protective clothing is not available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is not available
Reservation is not required for facilities on site
Mobile key entry is not available
Food service not has not been amended for enhanced safety
Fees
Guests will be asked to pay the following charges at the property:
Deposit: AUD 100 per stay
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Self parking fee: AUD 30.00 per day (in/out privileges)
Late check-out is available for a fee (subject to availability, amount varies)
Rollaway bed fee: AUD 50.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Aspire Hotel Sydney Ultimo
Aspire Sydney Ultimo
Metro Aspire Hotel Sydney Ultimo
Metro Aspire Hotel Sydney
Metro Aspire Sydney Ultimo
Metro Aspire Sydney
Aspire Hotel Sydney
Metro Aspire Hotel, Sydney Hotel
Metro Aspire Hotel, Sydney Ultimo
Metro Aspire Hotel, Sydney Hotel Ultimo
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
National Rating
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
