6/10 Okay
Andrew
17 Apr 2025
Liked: Cleanliness, property conditions & facilities
I’m writing to express my disappointment with my experience upon checking into Citadines North Sydney for a 12-day stay.
When I arrived, I was dismayed to find the room in an unacceptable condition. There were unwashed mugs and glasses left in the kitchen area, the entire space felt dusty and poorly cleaned, and the TV remote had flat batteries — a small but frustrating oversight.
Given the length of my stay and the reputation of the Citadines brand, I had expected a much higher standard of cleanliness and attention to detail. Unfortunately, my first impression was far from welcoming.
I hope this feedback is taken seriously and used to improve the experience for future guests.
Andrew
Stayed 11 nights in Apr 2025