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Grand Copthorne Waterfront

4.5-star property
392 Havelock Road, Singapore, 1800 796 370
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3.7 out of 5
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See all 9 Wotif Reviews

"Food, drinks,staff and location. Very pleasant hotel. " More

By a verified traveller on Sun 22 Sep 2019

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Hotel Description

A luxury stay in the heart of Singapore awaits you at Grand Copthorne Waterfront. Within steps you'll find Robertson Quay and Clarke Quay Mall within a 20-minute stroll. Highlights at this hotel include 2 restaurants, a full-service spa, and an outdoor swimming pool.

You can enjoy free WiFi, LCD TVs, and coffee/tea makers, featured in all 574 rooms. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches include bathrobes, slippers, and free toiletries. Free bottled water, safes, and hair dryers are also available.

A day of pampering at Js Salon can include massages, facials, and mani/pedis. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy access to 2 outdoor tennis courts along with a fitness center. A conference center and limo/town car service are among the business amenities offered. Added amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of self parking.

Attractions within a 20-minute walk of this 4.5-star Singapore River hotel include Fort Canning Park and Clarke Quay Central.

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Waterfront with One King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Copthorne Waterfront ratings based on 9 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Grand Copthorne Waterfront

Everyone (9)
5 out of 5
Food, drinks,staff and location. Very pleasant hotel.

Posted by on 22 Sep. 2019

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Comment from Hotel Management

23 Sep. 2019 by General Manager

Dear Guest, Thank you for giving us a full score. It is with delight to know that you enjoyed the experience at our hotel. We can’t wait to welcome you back for another memorable experience at the Grand Copthorne Waterfront Hotel. Yours sincerely Farid Alain Schoucair General Manager

4 out of 5
Location, many restaurants nearby and bus outside hotel.

Posted by on 18 May 2019

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Comment from Hotel Management

27 May 2019 by General Manager

Dear Guest, Thank you for sharing a lovely review of the hotel. We are glad that you bring home fond memories of your stay. We can’t wait to welcome you back to the Grand Copthorne Waterfront Hotel. Yours sincerely Farid Alain Schoucair General Manager

4 out of 5
A complete package: being beside the mirror makes a great location. Two bus stops (2 different lines) most convenient and get get anywhere in Singapore. Staff were excellent, especially Paul. He is an asset to your hotel . Only negative comment is regarding air con which automatically went off each evening and our room was hot and hum I’d. Otherwise a great hotel

Posted by , from Australia on 11 Nov. 2018

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Comment from Hotel Management

12 Nov. 2018 by General Manager

Dear Helen, Thank you for sharing a lovely review of the hotel. It made our day to know that you had an enjoyable stay with us. We can’t wait to welcome you back to the Grand Copthorne Waterfront Hotel. Yours sincerely Cheong Hai Poh General Manager

3 out of 5

Room

Pros: Breakfast, Pool, and location
Cons: The room
Location: Good location with a walk down the river to Clarke Quay and Boat Quay
The hotel overall was nice but the room was patched up as if we were put in the old room that is going to be refurbished.

Posted by , from Australia on 13 May 2017

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Comment from Hotel Management

15 May 2017 by Hotel Manager

Dear Graham, Thank you for taking the time to write a review of our hotel. Your feedback is greatly appreciated and we will look into the issues that you have raised. We hope to have the opportunity to welcome you back in the near future. Yours sincerely Yogeswaran Veerasamy Hotel Manager

2 out of 5

Tired decor

First room was noisy from service lift so moved to a very small room in need of decorating. Local youths adorned outside tables drinking their own booze and very noisy so unable to sit outside at night.

Posted by , from Perth WA on 22 Sep. 2016

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Comment from Hotel Management

26 Sep. 2016 by Marcom Manager

Dear Gerry and Tracy, Thank you for taking the time to write a review of our hotel. It is with regret to know that you were not too satisfied with certain aspects of your stay with us. We sincerely apologise for any inconvenience that you may have experienced. We have also noted your feedback on the ambience of the alfresco area and we will look into measures to minimise disturbance for our in-house guests. We hope to have the opportunity to welcome you back and hopefully restore your confidence in us.

5 out of 5

Great Hotel Close to all the main activities...

Pros: It is consistent and the staff are friendly and the service is great.
Cons: One of the few hotels I have stayed where I can honestly say, not much to be improved. It is great value for money and always a pain free stay...
Location: Close to the Great World City, Chinatown and the river
We are regular guests at The Grand Copthorne and would recommend it to anyone. A bustling and vibrant hotel always looking to please. We would also highly recommend paying the extra fee and using the Executive Floor, service and staff are superb! Possibly amongst the best service anywhere in SIngapore!

Posted by , from Singapore on 5 Sep. 2016

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Comment from Hotel Management

6 Sep. 2016 by Marcom Manager

Dear Jon, Thank you for staying with us and for your support of our hotel. It is heartening to know that the team has exceeded your expectations each time you stay with us. We can’t wait to welcome you back to the Grand Copthorne Waterfront Hotel in the not too distant future.

3 out of 5

Room for the nightly rate charged was rundown.

Pros: Not much. Drinks food expensive
Location: River cruise.
Renovations are being done and there was a strong paint or cleaning solvent smell. Cost of room high to the condition was in.

Posted by , from Australia on 26 Aug. 2016

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Comment from Hotel Management

29 Aug. 2016 by Marcom Manager

Dear Steve, Thank you for sharing your feedback with us. We wish we were able to meet your expectations during your last stay with us. We hope to have the opportunity to welcome you back and hopefully restore your confidence in us.

5 out of 5

Great hotel, great staff

We have stayed at the Grand Copthorne several times over the last coupled months and can thoroughly recommend it. The staff and service is excellent and it is one of the most consistent hotels for service I have stayed in.

Posted by , from N on 17 Aug. 2016

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Comment from Hotel Management

29 Aug. 2016 by Marcom Manager

Dear Jon, Thank you for taking the time to share a review of our hotel. We are delighted to receive your positive commendation for our hotel, and it will definitely serve as an encouragement for the team to continue striving towards exceeding our guests’ expectations each time they stay with us. We can’t wait to welcome you back to the Grand Copthorne Waterfront Hotel.

2 out of 5

Too far from train station

Pros: Showers were made available after we checked out so we could freshen up before our late night flight.
Cons: Customer service
Location: too far from train stations although that will be rectified when the new line opens in 2021
No towels most days at the Pool. Could only get ice if you paid for room service. Staff favourite saying seemed to be "no but i'll sneak you some" when you wanted something, eg: cup of coffee outside dinner hour. Could only get ice if you paid for room service to bring it to your room. it was against policy for staff to give you ice at the bar. (This has never happened at any other hotel anywhere).

Posted by on 27 Jun. 2016

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Comment from Hotel Management

30 Jun. 2016 by Marcom Manager

Dear Guest, Thank you for taking the time to write a review of our hotel. We are happy to know that you appreciated the arrangements made after you checked out from our hotel. We have noted your feedback and will look into the issues that you have raised. We look forward to welcoming you back again.

About the Grand Copthorne Waterfront

Location 392 Havelock Road, Singapore, 169663

Property Features

Grand Copthorne Waterfront offers its guests a full-service spa, outdoor tennis courts, and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A fitness center, a terrace, and multilingual staff are also featured at the luxury Grand Copthorne Waterfront. Parking is available for a fee. This 4.5-star Singapore hotel is smoke free.

  • 574 guestrooms or units
  • 30 levels
  • 2 dining venues
  • Bar or lounge
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Changi Airport (SIN) (22.3 km / 13.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Grand Copthorne Waterfront offers 574 air-conditioned accommodations with minibars and safes. LCD televisions are featured in guestrooms. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. This Singapore hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Coffee maker
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Grand Copthorne Waterfront has 2 restaurants on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include outdoor tennis courts, an outdoor pool, and a fitness center.

Spa Services

  • Facial treatments
  • Manicures and pedicures
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property accepts Alipay and WeChat as payment options.

Guests who require an early check-in or late check-in must contact this property 24 hours in advance.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for SGD 100.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Grand Copthorne Waterfront

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it follows sanitization practices of SG Clean (Singapore) guidelines.

  • No cots (infant beds) available
  • Service animals not allowed
  • Car recommended
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines SG Clean (Singapore)
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Masks are compulsory at the property
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 38 for adults and SGD 25 for children (approximately)
  • Self parking fee: SGD 23 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: SGD 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Copthorne Hotel Waterfront
  • Copthorne Waterfront
  • Copthorne Waterfront Hotel
  • Grand Copthorne Waterfront Hotel Singapore
  • Grand Copthorne Waterfront Singapore
  • Singapore Grand Copthorne
  • Singapore Grand Copthorne Waterfront
  • Singapore Grand Copthorne Waterfront Hotel
  • Waterfront Copthorne
  • Waterfront Copthorne Hotel
  • Hotel Grand Copthorne Waterfront
  • Grand Copthorne Waterfront Hotel
  • Grand Copthorne Waterfront
  • Copthorne Waterfront Singapore
  • Grand Copthorne Waterfront Hotel
  • Grand Copthorne Waterfront Singapore
  • Grand Copthorne Waterfront Hotel Singapore

You should know

  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.