4/10 Poor
Stephanie
Business traveller, Travelled with partner
3 May 2025
Liked: Cleanliness
Disliked: Staff & service, amenities
There are no staff at the Herbert. None. You are required to check in at another hotel a block away. That hotel also has limited staff and no concierge. Check in is at 3pm and they have no where for you to check your luggage if you get there early. You are forced to walk around with all your bags until 3.
There are no water fountains. No soda machines. No lounges. Literally no services whatsoever at the Herbert. It's just an empty hotel.
The hotel room itself is sufficient. But there is no room service or maid service. We were there 4 nights and the room was never serviced. In order to get extra towels we have to walk to the other property a block away and get them ourselves.
The hotel sent a text asking about our stay and asking if we needed anything. But it was automated. We responded with a request for towels and water and never heard back.
Our room had a bathroom but many rooms have shared bathrooms. Be careful what you book.
I guess you get what you pay for and the property is located near he cable cars and plenty of restaurants. But it was the most inconvenient hotel I've ever visited. Ever.
Stephanie
Stayed 4 nights in Apr 2025