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Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort

5.0 star property

Photo gallery for Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort

Lobby
Property video
2 bars/lounges, beach bar
3 restaurants, Mexican cuisine
Banquet hall

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
The current price is AU$747
includes taxes & fees
18 May - 19 May

Explore the area

View map
Carretera Chetumal-Cancun Km 328, Puerto Morelos, QROO, 77580
  • Place, Arrecife de Puerto Morelos National Park
    ‪10 min walk‬
  • Place, Puerto Morelos Beach
    ‪16 min drive‬
  • Place, Puerto Morelos Town Square
    ‪22 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Room options

View all photos for Chairman Two bedroom suite Ocean Front  Infinity & Private Pool Outdoor shower

Premium bedding, down duvets, pillow-top beds, free minibar

Chairman Two bedroom suite Ocean Front  Infinity & Private Pool Outdoor shower

  • Ocean view
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Chairman One bedroom Luxury Suite Ocean Front Private Pool & Outdoor shower

Premium bedding, down duvets, pillow-top beds, free minibar

Chairman One bedroom Luxury Suite Ocean Front Private Pool & Outdoor shower

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean Front King

Premium bedding, down duvets, pillow-top beds, free minibar

Master Suite Ocean Front King

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean Front Private Pool King

Premium bedding, down duvets, pillow-top beds, free minibar

Master Suite Ocean Front Private Pool King

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean Front Private Pool King Diamond Club

Premium bedding, down duvets, pillow-top beds, free minibar

Master Suite Ocean Front Private Pool King Diamond Club

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite Ocean Front Two Bedroom Private Pool Diamond Club

Premium bedding, down duvets, pillow-top beds, free minibar

Presidential Suite Ocean Front Two Bedroom Private Pool Diamond Club

  • Ocean view
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Master Presidential Suite Ocean Front Private Pool Two bedroom Diamond Club

Premium bedding, down duvets, pillow-top beds, free minibar

Master Presidential Suite Ocean Front Private Pool Two bedroom Diamond Club

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Master Suite Ocean Front Two Queen

Premium bedding, down duvets, pillow-top beds, free minibar

Master Suite Ocean Front Two Queen

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Master Suite Ocean Front Private Pool Two Queen

Premium bedding, down duvets, pillow-top beds, free minibar

Master Suite Ocean Front Private Pool Two Queen

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Master Suite Ocean Front Two bedroom Diamond Club

Premium bedding, down duvets, pillow-top beds, free minibar

Master Suite Ocean Front Two bedroom Diamond Club

  • Ocean view
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Luxury Suite Ocean Front King with Private Pool & Outdoor Shower Diamond Club

Premium bedding, down duvets, pillow-top beds, free minibar

Luxury Suite Ocean Front King with Private Pool & Outdoor Shower Diamond Club

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Luxury Suite Ocean Front Private Pool & outdoor shower Diamond Club

Master Luxury Suite Ocean Front Private Pool & outdoor shower Diamond Club

Master Luxury Suite Ocean Front Private Pool & outdoor shower Diamond Club

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Chairman Two Bedroom Ocean front Suite Four Terraces Private Outdoor Shower

Premium bedding, down duvets, pillow-top beds, free minibar

Chairman Two Bedroom Ocean front Suite Four Terraces Private Outdoor Shower

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

View all photos for Chairman Three Bedroom Suite Ocean Front Infinity Private Pool Outdoor Shower

Premium bedding, down duvets, pillow-top beds, free minibar

Chairman Three Bedroom Suite Ocean Front Infinity Private Pool Outdoor Shower

  • Ocean view
  • 1 bedroom
  • Sleeps 6
  • 3 King Beds

About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort. You'll be 11.3 km (7 mi) from Puerto Morelos Beach and 12.6 km (7.9 mi) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Highlights at this all-inclusive property include 3 restaurants, 2 outdoor swimming pools and a marina. .A pampering day can include deep-tissue massages and beachside massages along with body wraps, body scrubs and aromatherapy. The restaurant, K’UHUL, serves Mexican cuisine. With 2 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and pool cabanas. Plus you'll find free Wi-Fi in public areas and laundry facilities. Each morning free cooked-to-order breakfast is offered between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .Sights within a 20-minute drive of this 5-property class Puerto Morelos property include Xoximilco and Puerto Morelos Town Square.

What's nearby

  • Arrecife de Puerto Morelos National Park - 10 min walk - 0.8 km
  • Puerto Morelos Beach - 16 min drive - 11.6 km
  • Moon Palace Golf Club - 18 min drive - 16.9 km
  • Ojo de Agua Beach - 21 min drive - 15.1 km
  • Puerto Morelos Town Square - 22 min drive - 15.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 21 min drive

Restaurants

  • ‪Le Chique - ‬8 min drive
  • ‪Lobby Bar - ‬8 min walk
  • ‪Preferred Club Bar - ‬8 min drive
  • ‪Restaurante Zócalo - ‬8 min drive
  • ‪Siena Restaurant - ‬8 min drive

About this property

Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort

Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Cool off in one of the 2 outdoor swimming pools at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort, and enjoy amenities such as a marina and a health club.

Free breakfast is available daily. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. Public spaces have free WiFi. This all-inclusive property also offers a rooftop terrace and a garden. Free self parking and valet parking are available.

This 5-star Puerto Morelos property is smoke free.

  • 90 guestrooms or units
  • 3 levels
  • 3 dining venues
  • 2 bars or lounges
  • 1400 sq ft of conference space
  • 130 sq. m of conference space
  • Built in 2001
  • Cooked-to-order breakfast (free)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Gift shop
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar on the beach
Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort offers 90 air-conditioned accommodations with free minibar items and espresso makers. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 50-inch flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

This Puerto Morelos property provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and safes, as well as telephones; free international calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 9 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

Similar properties

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 3 restaurants
  • A beach bar
  • Couples/private dining

Restaurants on site

  • CÔTÉ À COSTA
  • JOYA
  • K’UHUL

Things to do

  • 2 outdoor pools
  • Art gallery
  • Beach yoga
  • Health club
  • Library
  • Shopping
  • Wine tasting room
  • Winery release events

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,400 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Outdoor treatment areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Built in 2001
  • Double-glazed windows
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels
  • MP3 dock

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free international calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Zoetry Paraiso de la Bonita Riviera Maya Puerto Morelos
Zoetry Paraiso Bonita Riviera Maya All Inclusive Puerto Morelos
Zoetry Paraiso Bonita Riviera Maya All Inclusive
Zoetry Paraiso Bonita Riviera Maya Puerto Morelos
Zoetry Paraiso Bonita Riviera Maya
Zoetry Paraiso Bonita Riviera
Zoetry Paraiso de la Bonita Riviera Maya
Zoetry Paraiso de la Bonita Riviera Maya All Inclusive
Paraiso de la Bonita a Luxury Collection Resort Riviera Maya
Zoetry Paraiso de la Bonita Riviera Maya Optional All Inclusive

Frequently asked questions

What is the cancellation policy at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

As of 24 Apr 2026, prices found for a 1-night stay for 2 adults at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort on 18 May 2026 start from AU$747, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

Yep, Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort has a free self car park and free valet parking.

Are there any beaches close to Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

The closest beach to Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort is Delfines Beach (18.1 km).

Is there a spa on site at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as beachside massages.

Does Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort have a pool?

Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort features 2 outdoor pools, a health club and 3 restaurants. All guestrooms come with pillowtop beds, premium bedding and free minibar items.

What makes Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort a romantic place to stay?

Couples spa treatments and wine-tasting room, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort.

Is Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort family-friendly?

No, Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort is an adults-only property.

Does Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort serve breakfast?

Yeah, free cooked-to-order breakfast is served daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

No, Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

Yep, they've got a beach bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

No, pets and service animals are not allowed.

Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 72 out of 91 reviews
Rating 8 - Good. 12 out of 91 reviews
Rating 6 - Okay. 5 out of 91 reviews
Rating 4 - Poor. 1 out of 91 reviews
Rating 2 - Terrible. 1 out of 91 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

amy

Stayed 6 nights in Jan 2026

8/10 Good

Alicia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff here is excellent. If you are looking for a relaxing vacation this is the place.
Special coffee dessert
Walking to the room
Poolside
View from the outdoor restaurant
Stayed 5 nights in Dec 2025

6/10 Okay

Corey

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I was very underwhelmed with my stay having been to two other all inclusive hotels in the area. Firstly, the beach here is practically unusable and this is not clear when booking. Chairs are not even setup on the beach, I just pulled one down since I didn’t want to be trapped at the pool all day. The parrot, Sofia, seems unhealthy and poorly cared for. She is given little attention, toys, or activities. You can see she is covered with pin feathers too. This is addressed in other reviews and am saddened there is not better care provided. I will say the staff is friendly and tries to be attentive but there isn’t much for them to do. The resort is so small there is not much need for a butler service. During my stay I had a worker come into my room without waiting for me to tell them to wait, as I was indisposed. I have never had this happen in a hotel before and was shocked the worker just came in. While the buildings were updated, the door to my room was not fitted properly. I could see the sunlight coming in, along with mosquitoes. This also made it difficult for the air conditioning to work well. Additionally, I was served raw chicken for dinner and when I said something was told that it was a chicken thigh, not a breast. That didn’t matter to me, raw is raw. I would not recommend this place to others and am sure you can find something nicer.
Stayed 4 nights in Dec 2025

10/10 Excellent

Stephanie

Stayed 1 night in Dec 2025

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had such a wonderful stay at this resort and can’t say enough good things about the experience. From the moment we arrived, every single staff member was incredibly friendly and kind. There is a genuine feeling of care here. It truly feels like the staff are happy to be there, and that attention to detail shows in every part of the resort. Our room was elegant, simple, and thoughtfully designed, and having a private mini pool area made it feel extra special and relaxing. The food was excellent. Fresh juices, smoothies, and avocado toast at breakfast were a highlight for me as someone who eats healthy, though there were plenty of great options for everyone. The tacos were a standout for our other meals. We also had butler service during our stay, and Catherine and Enrique were absolutely fantastic. They went above and beyond to make sure we were comfortable and had everything we needed, and they truly elevated our entire experience. We would absolutely return and highly recommend it to anyone looking for a beautiful, peaceful, and well-cared-for getaway.
Stayed 6 nights in Dec 2025

10/10 Excellent

Paresh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time! From check in to departure, the staff was extremely courteous and helpful. The rooms are large and well-appointed with a comfortable bed and a huge bathroom. All rooms are ocean facing, and we also had large balconies. We spent most of the time at the main pool. Breakfast: there is an extensive ala carte menu with tacos that are prepared to order. There is a small buffet with fruit etc. for breakfast, This restaurant also serves Mexican food for lunch and dinner. The Mediterranean restaurant is open for dinner, with a mix of Italian and French dishes. There is also a Latin themed outdoor restaurant near the pool. The food was always delicious and well presented. While the menus are extensive, I can see that one may run out of new dishes if staying for more than 5-7 days. The property itself is clean and situated within natural surroundings with numerous birds and coati families! As expected, there is Sargassum weeds in the sea. The narrow beach is cleared of weeds several times a day, but this is not a resort where one would spend a lot of time on the beach. We found the service to be exceptional. A big thanks to our butlers Cath and Enrique, as well as Jesus and Jose who served us at the pool. However, every staff member was very helpful and quickly resolved the minor issues we encountered. Don't be discouraged by the potholes in the road to the resort; a slice of heaven exists beyond the gate!
Stayed 5 nights in Dec 2025

10/10 Excellent

Milos

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great resort, AMAZING staff, and excellent food & drinks. Unsung heroes who made our trip extra special, Eduardo Iran Jarib Mauricio Eugenio Cath Ricardo Miguel Yeni Enrique Salvador Alexis Thank you all! We can’t wait to be back 😊
Stayed 9 nights in Dec 2025

10/10 Excellent

Emmett

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic, can't wait to go back. Brandon, Catherine and Enrique were exceptional. Ernesto in the bar was great and a lot of fun.
Stayed 4 nights in Dec 2025

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

6/10 Okay

Dominique

Liked: Property conditions & facilities
I recently stayed at Paraiso La Bonita and want to start with the positives: the staff were exceptionally friendly and engaged, and the room was large, beautiful, and exactly as pictured. With the recent Marriott takeover, I see real potential and would consider returning. That said, several gaps kept this from feeling like a true 5-star experience. Service was consistently slow—both at the restaurant and especially at the pool, where it regularly took 30+ minutes just to place an order or receive a drink. Beach chairs were often unavailable as well. The staff were lovely, but the operation needs stronger systems and oversight. Dining options were also limited. Breakfast was fantastic, but with only two restaurants open for lunch and dinner, the menus quickly became repetitive during my five-night stay. Given how remote the property is, more variety or rotating specials would make a big difference. Room-service offerings were also minimal and not particularly impressive. Mid-stay, my room developed a strong drainage odor and a significant number of drain gnats, which led to multiple bites. Although I reported it, no one followed up. My room phone also never worked despite several requests, and housekeeping tended to be slow. The resort has strong potential under Marriott, but improvements in service speed, dining variety, and room maintenance are needed to deliver a true 5-star experience.
Stayed 4 nights in Dec 2025

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay! Staff was outstanding!
Stayed 4 nights in Dec 2025

10/10 Excellent

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
Excellent trip overall. Beautiful resort. Amazing food. Extremely friendly staff. We have been to Mexico about 5-6 times in the last few years, and this is the best resort we've been to yet. Would be delighted to return.
Stayed 6 nights in Dec 2025

6/10 Okay

Marjan

Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was kind and the hotel room was very comfortable. Unfortunately the advertisement as per hotels.com of 2 pools, beach service and a functional spa were false. There was one pool with the other under construction, no full spa experience and no beach service. The beach was small but there were areas on the lush property that if promoted, the guests could have experienced this. More construction of other bar areas was also being done during the day. The property perhaps should have stayed closed while these modifications and improvements were being made. We had a three night stay, but after the first night we left for another resort.
Stayed 3 nights in Nov 2025

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service for this hotel was more than perfect. They took every opportunity to make sure our honeymoon stay was perfect and memorable. The food is amazing and the vibes of the hotel was perfect for a relaxing honeymoon. Ricardo and his coffee art and making was amazing and delightful to start the day with. Mario and Enrique were excellent in signing us up for activities and attending to our needs during our stay. Would definitely recommend staying at this hotel in the future.
Stayed 8 nights in Nov 2025

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff provided excellent service. They were incredibly attentive and helpful. The room was very spacious - huge - and well-appointed. The beds were comfortable, and the bathroom was stocked with any supply you could need. Towels were thick and nice. We had a cozy loveseat on our balcony perfect for stargazing and listening to the ocean. The food was delicious with good portions, and the service at the restaurants was attentive and friendly. All the staff was great and easy to communicate with. Most remarkable was Cristian at the front desk, who went above and beyond to resolve a transportation issue for us (unrelated to the hotel). We liked the location, which has a private feel. Only downside is the beach was impacted by sargassum, like many in the area, so is not ideal for those looking to focus on beach time. Loved our stay and would highly recommend!
Stayed 3 nights in Nov 2025

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a 25-minute drive from Cancun Airport, this tranquil resort offers the perfect escape to relax and recharge. Our room boasted a private plunge pool, and at night, the soothing sound of waves lulled us to sleep. As an all-inclusive haven, it served up exquisite made-to-order gourmet dishes, and the food and drinks were simply exceptional. Although sargassum kept us from enjoying the beach, the resort’s abundant poolside beds meant we could relax in the sun anytime. I loved that they offered free activities like painting, cooking classes, and wine tasting, adding fun to every day. From the moment we arrived, the staff’s attentive service made us feel truly cared for, especially the personalized butler service that elevated our experience. Celebrating my birthday was made extra special when the restaurant manager and chef collaborated to prepare a fantastic meal and a birthday cake. Every staff member greeted us with genuine respect, and General Manager Cesar went above and beyond to make us feel like royalty. Be on the lookout—you might spot a curious coati or iguana wandering the property! Overall, this stay was one of my best experiences, and I can’t wait to return.
View from room 4008
Room with plunge pool
Stayed 5 nights in Nov 2025

10/10 Excellent

Frans J van

Liked: Cleanliness, amenities, property conditions & facilities
Amazing staff, amenities, and food. Would 100% stay again.
Stayed 7 nights in Nov 2025

10/10 Excellent

jamal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Incredible Babymoon with amazing service & a beautiful resort My wife and I stayed at Paraiso de la Bonita for our babymoon and had an amazing experience. The staff and management went above and beyond from the moment we arrived, even getting Heineken Zero for my pregnant wife so she could enjoy a non-alcoholic beer. Service throughout the resort was warm, attentive, and genuinely caring. The food was excellent, especially dinner and the breakfast spread was the best we’ve seen at an all-inclusive, with fresh juices, pastries, a full menu, and breakfast tacos made right in the dining room. The bartenders were fun and creative (big shout-out to Luis), and Raul in the restaurant made every dinner feel special. They also remembered my wife’s uncommon allergies by day three and always double-checked her meals. Our plunge pool suite was beautiful, peaceful, and spotless, with a spa-like rain shower and a private pool big enough for both of us to relax comfortably. Room service was great, and a couple of days we didn’t even want to leave the suite. Like most of Cancun in the fall, the beach has seaweed, but the resort is designed so well that from the pool and rooms you only see the turquoise water. While the saltwater pool was under construction, everything else more than made up for it. If you want a quiet, adults-only, upscale all-inclusive with fantastic service, great food, and beautiful suites, this is the place. We will absolutely be back.
Stayed 7 nights in Oct 2025

10/10 Excellent

Zulaikah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My vacation was a 10/10, from start to finish. Starting with the service, the staff members, the beauty and cleanliness of the resort and rooms. Service: we were met with the most wonderful staff members. Cesar, the general manager took the time to see us and message us on multiple occasions throughout our stay to ensure everything was okay and our expectations were being met. - they exceeded our expectations. Brandon and Luis at the front desk were amazing and helpfully. Our butler service by Enrique, Alex, and Mario were absolutely pleasant. Anything we needed, they were available at our fingertips. Ivan, the manager of one of the restaurants on site was also so delightful and also took the time to make sure our needs were being met. Ricardo, Luis, Jonathan, were also some of the staff members that made our stay so memorable. There were so much other staff members that made it memorable that I was unable to catch the names of but every one we came across was amazing. This was truly a luxurious experience and the resort, the massage, the restaurants were all so amazing, we enjoyed the food at the Joya Restaurant the most but all the restaurants plus the piano bar were exceptional. The pool side bar was also amazing! Honestly I could go on and on about how great this place was. I honestly cannot wait to go back!
Stayed 5 nights in Nov 2025

10/10 Excellent

Abby

Stayed 3 nights in Nov 2025

10/10 Excellent

Kristen, Toronto

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect! I will refer this place to all my friends. The staff was incredibly friendly and the food was amazing. Can’t wait to go back.
Stayed 5 nights in Nov 2025

10/10 Excellent

Nadija

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had an absolutely wonderful stay. This resort is truly in a league with properties like Nizuc — not just in beauty, but in the entire guest experience. From the moment we arrived, we were greeted with warmth and genuine hospitality. The staff here is exceptional: incredibly kind, attentive, and thoughtful. Every interaction felt personal and sincere, and we never once felt like just another guest. The property itself is stunning — beautifully maintained, peaceful, and designed for true relaxation. The atmosphere is luxurious yet understated, with an emphasis on comfort and calm. Our room was immaculate and elegant, with those little details that make you feel truly cared for. The food and drinks were excellent, with plenty of variety and very high quality. We especially appreciated how the staff remembered our preferences and always went above and beyond. This is the type of resort where you can exhale — where you feel taken care of, respected, and welcomed. If you’re looking for a place that blends luxury with soul, this is it. We will absolutely be returning.
Stayed 5 nights in Oct 2025

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed at Paraiso de la Bonita for our anniversary, and it couldn’t have been more perfect. From the moment we arrived, the staff made us feel incredibly welcome. We were greeted by Eduardo and Brandon with a refreshing drink and a quick tour before meeting Pamela, the concierge, who helped us plan activities for our stay. Khaled, the bellhop, drove us to our suite in the resort’s “Rolls Royce” golf cart, and Enrique, our butler, created a chat to handle any requests. Our original room happened to be near a renovation area and in need of a refresh on amenities, but before we even mentioned it, both Khaled and Enrique notified management and promptly arranged for us to be moved to a new suite. Their attentiveness set the tone for the exceptional service we experienced all weekend. The property is stunning, with beautiful grounds, ocean views, and a calm, luxurious atmosphere. We spent most of our time relaxing by the pool with great service and enjoyed a beach day arranged by Enrique. Our suite was spotless and romantic, featuring a rainfall shower, soaking tub, and private plunge pool. Every meal was exceptional beautifully presented and delicious. Roger and David were wonderful servers, and Raul, the manager at Ku'Hul, surprised us with a special table and sparkling wine for our anniversary dinner. The attention to detail and genuine warmth of the staff made our stay unforgettable. Highly recommend Paraiso de la Bonita for a relaxing, romantic escape!
Stayed 4 nights in Oct 2025

10/10 Excellent

Kaila

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff really made us feel like family and went out of their way to make sure that our stay was amazing! The food was the best food I've ever had at an all inclusive! No buffet and everything à la carte. The property is beautiful and tranquil and there is a lot of beautiful wildlife around that made you feel even more immersed in nature. The room was huge and beautiful and there was a wonderful ocean view. The only room for improvement is in the road leading to the hotel that had a lot of pot holes. However, even with that I am counting down the days to when I can go again! Amazing experience truly!
Stayed 4 nights in Oct 2025

10/10 Excellent

Maningbe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service from the staff was a 10/10 we felt like VIP the entire stay!
Stayed 4 nights in Oct 2025