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Select Club at Sandos Playacar All Inclusive - Adults Only Area

4.0 star property
Adults-only beachfront property with outdoor pool

Photo gallery for Select Club at Sandos Playacar All Inclusive - Adults Only Area

Outdoor pool, pool umbrellas, pool loungers
Buffet
Buffet
Snack bar
On the beach, white sand, sun-loungers, beach umbrellas

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa pool
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Paseo Xaman-ha Lote 1, Mza 1 Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Place, Playacar Golf Club
    ‪10 min walk‬
  • Place, Playa del Carmen Maritime Terminal
    ‪19 min walk‬
  • Place, Quinta Avenida
    ‪19 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Select Superior

Select Superior

Select Superior

7.6 out of 10
Good
(29 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Ceiling fan
Blackout curtains
Bathrobes
  • Garden view
  • 31 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Select Ocean Front

Select Ocean Front | View from room

Select Ocean Front

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Plasma TV
Separate bedroom
Blackout curtains
Ceiling fan
  • Ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Room Superior with Garden View

Free minibar, in-room safe, desk, laptop workspace

Room Superior with Garden View

  • 31 sq m
  • Sleeps 3

View all photos for Room Luxury with Beach View

Free minibar, in-room safe, desk, laptop workspace

Room Luxury with Beach View

  • 32 sq m
  • Sleeps 2

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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Select Club at Sandos Playacar All Inclusive - Adults Only Area. Within a 30-minute stroll, you'll find Quinta Avenida and Central Square. Highlights at this beachfront property include 10 restaurants, 6 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The property's own beach bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and gym. Plus you'll find free Wi-Fi in public areas, a Turkish bath/hammam and a hot tub. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4-property class Playacar property include Nuestra Senora del Carmen Catholic Church and El Camaleón Mayakoba Golf Course.

What's nearby

  • Playacar Golf Club - 10 min walk - 0.9 km
  • Mayan Ruins of Playacar - 13 min walk - 1.1 km
  • Playacar Beach - 14 min walk - 1.2 km
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.6 km
  • Quinta Avenida - 19 min walk - 1.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive

Restaurants

  • ‪Don Rafael - ‬5 min drive
  • ‪La brioche - ‬2 min walk
  • ‪Perché No Italian Food - ‬14 min walk
  • ‪Starbucks - ‬15 min walk
  • ‪Maria Bonita - ‬10 min walk

About this property

Select Club at Sandos Playacar All Inclusive - Adults Only Area

Adults-only beachfront property with outdoor pool
Select Club at Sandos Playacar All Inclusive - Adults Only Area is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Select Club at Sandos Playacar All Inclusive - Adults Only Area, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as surfing/body boarding and scuba diving.

There are 10 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 6 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers an outdoor pool, a hot tub and a steam room. Self parking is free.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 276 guestrooms or units
  • 3 levels
  • 3 buildings
  • 10 dining venues
  • 6 bars or lounges
  • 3 coffee shops
  • Conference rooms
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
Select Club at Sandos Playacar All Inclusive - Adults Only Area offers 276 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and bidets.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 22 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 10 restaurants
  • 3 coffee shops/cafes
  • 6 bars/lounges
  • A beach bar
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Outdoor pool
  • Personal motorised watercraft
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Surfing/bodyboarding
  • Windsurfing

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 22 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • IPod dock
  • Plasma TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 85 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation.

Property Registration Number 008-007-006284/2025 y 008-007-006285/2025

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Sandos Beach Resort Adults Only-All Inclusive
Sandos Playacar Beach Resort Adults Only-All Inclusive
Sandos Playacar Beach Resort Select Club All Inclusive
Sandos Playacar Beach Select Club Playa del Carmen
Sandos Playacar Beach Select Club
Sandos Playacar Beach Select Club All Inclusive
Sandos Playacar Beach Resort Spa Adults Only All Inclusive
Sandos Select Club All Inclusive Adults
Sandos Select Club All Inclusive Adults All-inclusive property
Sandos Playacar Select Club All Inclusive Adults
Sandos Playacar Beach Resort Spa Adults Only All Inclusive
Sandos Playacar Beach Resort Select Club All Inclusive
Sandos Select Inclusive Adults

Frequently asked questions

Is parking available at Select Club at Sandos Playacar All Inclusive - Adults Only Area?

Yep, Select Club at Sandos Playacar All Inclusive - Adults Only Area has a free self car park.

Are there any beaches close to Select Club at Sandos Playacar All Inclusive - Adults Only Area?

The closest beach to Select Club at Sandos Playacar All Inclusive - Adults Only Area is Playa del Carmen Main Beach (2.4 km).

Is there a spa on site at Select Club at Sandos Playacar All Inclusive - Adults Only Area?

Yep, there is an onsite spa at Select Club at Sandos Playacar All Inclusive - Adults Only Area. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Select Club at Sandos Playacar All Inclusive - Adults Only Area have a pool?

Select Club at Sandos Playacar All Inclusive - Adults Only Area has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Select Club at Sandos Playacar All Inclusive - Adults Only Area?

Select Club at Sandos Playacar All Inclusive - Adults Only Area features a full-service spa, an outdoor pool and 10 restaurants. All guestrooms come with 24-hour room service and free minibar items.

What makes Select Club at Sandos Playacar All Inclusive - Adults Only Area a romantic place to stay?

1 hot tub and 24-hour room service, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Select Club at Sandos Playacar All Inclusive - Adults Only Area.

Is Select Club at Sandos Playacar All Inclusive - Adults Only Area family-friendly?

No, Select Club at Sandos Playacar All Inclusive - Adults Only Area is an adults-only property.

Is there a free airport shuttle available at Select Club at Sandos Playacar All Inclusive - Adults Only Area?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Select Club at Sandos Playacar All Inclusive - Adults Only Area?

Yep, they've got a beach bar and 10 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Select Club at Sandos Playacar All Inclusive - Adults Only Area?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Select Club at Sandos Playacar All Inclusive - Adults Only Area?

No, pets are not allowed.

Is there a golf course on site at Select Club at Sandos Playacar All Inclusive - Adults Only Area?

There isn't one on site, but Playacar Golf Club is a short 13-minute walk away.

Select Club at Sandos Playacar All Inclusive - Adults Only Area Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 374 out of 1001 reviews
Rating 8 - Good. 329 out of 1001 reviews
Rating 6 - Okay. 144 out of 1001 reviews
Rating 4 - Poor. 96 out of 1001 reviews
Rating 2 - Terrible. 58 out of 1001 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Anas

Travelled with group
Liked: Staff & service
The room has smell there’s no reservation available in the restaurants and u have to book it 2 days a head to find a reservation
Stayed 3 nights in Oct 2025

10/10 Excellent

BRUCE Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were friendly. We've been there at least 10 times and noticed an improvement in staff. Our conceriege Samantha was especially helpful. She made reservations for all the restaurants when we checked in. She texted us during our stay to make certain all was good.
Stayed 7 nights in Oct 2025

10/10 Excellent

Christopher Gerald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, nice clean rooms & resort.
Stayed 7 nights in Sep 2025

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access VIP gave many great benefits such as preferred dining reservations and all bell service arrangements made. Great property, great ocean front room. I highly recommend.
Stayed 5 nights in Jul 2025

8/10 Good

Mikayla Mae

Liked: Staff & service, amenities
Stayed 7 nights in Jun 2025

8/10 Good

Britney

Travelled with group
Liked: Cleanliness, staff & service, amenities
The resort was beautiful and we really enjoyed the all inclusive food and bev. There were a couple things broken in our room that never got addressed after letting staff know twice and we had a medical emergency that could have been handled better as well.
Stayed 5 nights in Jun 2025

4/10 Poor

Leslee

Travelled with partner
Liked: Cleanliness, amenities
Property is beautiful as you drive in and enter the resort. There are several pools to use. We opted in for the adult’s side and that had the smallest and worst pool. No swim up bar and no one walking around offering drinks. If you were a member there was a small separate pool and staff was catering to them. There were food options around the pool areas but it was an open air buffet so the food was open to all the elements and bugs and what not floating around, not even covered.The rooms were old and we had zero water pressure in the shower, I mean it was a literal trickle. Food was not mediocre. We stayed at the Sandos in Cabo and it was a completely different experience. We ended up leaving this resort and booking else where.
Stayed 3 nights in Jun 2025

8/10 Good

Maria

Stayed 5 nights in May 2025

10/10 Excellent

Araceli

Stayed 4 nights in May 2025

8/10 Good

teresa

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Elevators not working. Water pressure in shower weak. Overall great resort. Would recommend.
Stayed 8 nights in Apr 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love Sandos Playacar. This was our second trip here and both times have been great. The food is fantastic, the staff is cheerful and helpful. Everything was perfect. The level of effort and care the staff put into the reslrt is genuinely astonishing. 10/10.
Stayed 7 nights in Mar 2025

6/10 Okay

Adrian

Travelled with partner, Travelled with group
Liked: Staff & service
I loved the staff. Cici at the pool. April, Alan Alex Carlos. I hated that we were in adult only and there were SO MANY KIDS. I feel that they need to section areas in the buffet for adult only. The a la carte restaurants should either have adult only times or ones for adults only. When you book adults you should get it. The smell/perfume In the resort lobby needs to be toned way down. You get a headache as soon as you walk in. The check in checkout was difficult. Lined up for checkout because we were in a transport time frame only to be told that they were checking people in ( nobody available to check out) the spa people walking around were too aggressive. Counted in one day I got asked ten different times if I wanted a massage. I would not rush back.
Stayed 9 nights in Mar 2025

8/10 Good

Salvador

Travelled with partner
Liked: Amenities, property conditions & facilities
Segunda ves ke la visito , y ha cambiado un poco, no me parece correcto ke cobren por usar el sauna teniendo todo incluido entiendo ke hay huéspedes ke son privilegiados al tener la membresía, otra de las cosas las reservaciones a los restaurantes ya ke tratas de hacer una reservación y generalmente no tienen lugares incluso tratando de reservar con dos días de anticipación, hace 5 años ke fui por primera vez y todo trabajaba mucho mejor, aun así volvería otras veses
Stayed 6 nights in Mar 2025

10/10 Excellent

Joseph James Izworski

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great ocean, pool, and overall amenities !
Stayed 9 nights in Mar 2025

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived on Friday, Feb. 21, 2025, the staff neglected to tell us that the Grand Buffet was closed. We found out the next day that it was due to at least 50 people who got sick from Canada there for a wedding. You can look this up in the Playa del Carmen News. We were as well as everyone else, without water in our shower, sink, and toilet for the whole weekend and no communication from staff as to why. The Grand Buffet did not reopen until Tuesday evening but we were afraid to eat there so went off the property to eat. Our mini fridge was never restocked and this was after 6-7 phone calls a day to guest services. The elevator in our building was out of order. The service outside was terrible . We sat by the pool for 5 hours one day and the waitress came to take our order once. They were not telling new people registering that the water was not working and the Grand Buffet was closed. We have tried to get a partial refund but have had no luck. We will never go back.

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

2/10 Terrible

Jacob David

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Buffet was closed for most of the trip because of multiple people getting sick eating there. Had no running water for over 48 hours in two separate buildings of rooms. Toilets were over flowing because you couldn’t flush them, no showers, no brushing your teeth. But when staff was asked about it, you couldn’t get any type of answer as to when the problem would be fixed. Our group ate off the all inclusive resort more often than not to avoid potentially getting sick from under cooked food or unsafe handling of food
Stayed 7 nights in Feb 2025

2/10 Terrible

Lori

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Over 400 people got food poisoning including us the first day.We were very sick!Didn’t feel good the whole time.Didn’t have hot water till the day before we left.Didn’t have Any water for 2 days! The buffet was closed for 4 days.We ate saltines a lot because we were afraid to eat anywhere.Very disappointed!!!!Saved up money to go on this vacation and barely ate or drank anything the whole time. We feel that we should get our money back!!
Stayed 10 nights in Feb 2025

2/10 Terrible

Joseph

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were very excited to go to an all-inclusive resort in Mexico with a great location. we arrived and day one looked promising, but then very quickly crashed to a unexpected catastrophe. 3 people got sick night 2 and was bed written for days, and that was just the start. we then proceeded to go to dinner but needed reservations everywhere besides the buffet which was awful. next say we had no water at all for (2) full days, then buffet was closed down and everything was very unpleasant. No waiters by the pool & long lines everywhere. We have been to multiple resorts and never had a bad Experience until now, although this one was a nightmare other than the beach and the staff which were amazing from day to day! They didn't comp us anything for the inconvenience and will not be going back to this resort EVER!!!
Stayed 7 nights in Feb 2025

2/10 Terrible

Michael Otto

Travelled with partner, Travelled with group
Disliked: Cleanliness, property conditions & facilities
The beaches and pools are beautiful. The rooms where musty and stunk like sewer. Everyone in our party got sick
Stayed 10 nights in Feb 2025

2/10 Terrible

John Robert

Travelled with family
Disliked: Property conditions & facilities
Love the beach and gardens around the property. Disappointed that top shelf alcohol is not top shelf! They don't provide bottled water. Family pool washroom had no toilet seat in men’s wash room. We had to walk about10 min to reserve a volley ball for pool and could omly have it for one hour. Reservations for several restaurants were not available. Food was a hit or a miss! The hotel store is very high priced and you can walk out the resort to a market for the same items. Evening shows targeted at children don't start until 9:00 pm. Not much pool side entertainment. Many resorts offer dance lessons, language lessons etc. not Sandos! The beach bbq was a hit and family section pool had better service than the adult only. the adult only pool only had one bartender and every drink you were waiting in line. The spa now charges for hydro therapy pool which is just a sauna and jetted water. The rooms are outdated and a/c barely works. Patio doors are a challenge to open and no screens. housekeepers were terrific and accommodating!
Stayed 8 nights in Feb 2025

4/10 Poor

Burke

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The good: the beach is one of the best in this side of Mexico. Staff are great. Wildlife all over. Great coffee bar and taco shop. Lush grounds. The bad: all adult side rooms have a shared interior door with neighbour. Can hear all coughs, conversations, tv, and things left to your imagination. A/C is old and weak. Loud as heck too. Asked for a quiet room for 40th anniversary. Got a patio at the main garbage. Literally on the same level no break, walk out to the garbage. When we were funneled to the reception 'not time share' desk we were told we were upgraded. Literally a normal standard room, why lie? The terrible: 3 of the 4 of us got food poisoning. We have lived in Africa and Asia, been all over Mexico. We don't have weak stomachs. One person twice. A wedding party with 60 people, 40 the same. I think it was the water jug water or the main buffet. People kept coming to reception complaining about being sick.
Stayed 7 nights in Feb 2025

8/10 Good

Marion

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed in one of the adult buildings, that over looked the family section of the beach so while the ocean view was wonderful, afternoons were noisey due to the activities and music on the beach. We spent time at the adult only pool which was very nice. Activities started around noon, some fun games and some wilder pool parties. Definitely a rowdier scene than we expected from an adult only section. Down the far end of the adult beach area you could get away from the music and microphones to hear the waves. The a la cart Italian and Mexican restaurants were fabulous. The steakhouse was awful, sorry to say. Breakfast at the Beach Snack was adults only and so lovely - thank you Samuel for the good care there. Same location was really nice for lunch by the big main pool - open air with big ceiling fans and a reasonable selection of food items. We avoided the main buffet as I got food poisoning there on our third day. We did eat there for some dinners, and while the selection of food is insanely huge, we can’t report that it was very GOOD. I wonder about how much food wastage there is? I wish they had focused on 3-4 themed sections each night, and produce quality meals. I see that they are making an effort to cater to any and all tastes but it’s just too much!! The rooms are simple and comfortable. Beds wonderful - great sleeps. Bar staff cheerful and attentive. The resort is amazingly maintained, with natural gardens. Pools clean. Beach swimmable and lovely.
Stayed 8 nights in Feb 2025

8/10 Good

Paula Rene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was massive and nice to walk around, felt like you were in the jungle. Different wildlife walking around. Some food was very good and others were just mediocre. Housekeeping, shout out to Lupita, was excellent!! Beach was beautiful, water aerobics were fun!
Stayed 7 nights in Feb 2025

10/10 Excellent

Jason c

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice. Property was great.
Stayed 7 nights in Jan 2025