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Residence Inn by Marriott Playa del Carmen

Property class: 3.5

Photo gallery for Residence Inn by Marriott Playa del Carmen

Rooftop terrace
Property video
Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
Studio, 2 Queen Beds, Garden View (Balcony)
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free airport shuttle
  • Pet-friendly
  • Free Wi-Fi
The current price is AU$137
includes taxes & fees
4 May - 5 May

Explore the area

View map
Retorno 50 Avenida Sur, Carretera 307, Cancun Tulum Chetumal Cancun, Playa del Carmen, QROO, 77717
  • Place, Centro Maya Shopping Center
    ‪13 min walk‬
  • Place, Playacar Beach
    ‪3 min drive‬
  • Place, Playacar Golf Club
    ‪5 min drive‬

Room options

View all photos for Studio, 1 King Bed

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 1 King Bed

9.4 out of 10
Exceptional
(44 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Studio, 2 Queen Beds

In-room safe, laptop workspace, blackout curtains, soundproofing

Studio, 2 Queen Beds

9.6 out of 10
Exceptional
(64 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Studio, 1 King Bed with Sofa bed, Garden View (Balcony)

Studio, 1 King Bed with Sofa bed, Garden View (Balcony)

Studio, 1 King Bed with Sofa bed, Garden View (Balcony)

8.6 out of 10
Excellent
(20 reviews)
  • Golf view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Studio, 2 Queen Beds, Garden View (Balcony)

Studio, 2 Queen Beds, Garden View (Balcony)

Studio, 2 Queen Beds, Garden View (Balcony)

9.4 out of 10
Exceptional
(28 reviews)
  • Golf view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms, Golf View (Balcony)

Suite, 2 Bedrooms, Golf View (Balcony) | Living area

Suite, 2 Bedrooms, Golf View (Balcony)

9.2 out of 10
Wonderful
(19 reviews)
  • Golf view
  • 66 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds
  • Free Wi-Fi

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About the area

Playa del Carmen

At Residence Inn by Marriott Playa del Carmen you'll be within a 20-minute stroll of Centro Maya Shopping Center and Playacar Golf Club. Highlights at this hotel include an outdoor swimming pool, free continental breakfast and in-room kitchens. .Enjoy the 24-hour gym and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a conference centre and a 24-hour business centre. Each morning free full breakfast is offered between 7:00 AM and 10:00 AM. There's also free self parking, along with the convenience of a free airport shuttle. .With a stay at this 3.5-property class Playacar hotel, you'll be 3 km (1.8 mi) from Quinta Avenida and 3.1 km (1.9 mi) from Playa del Carmen Maritime Terminal.

What's nearby

  • Centro Maya Shopping Center - 13 min walk - 1.1 km
  • Playacar Beach - 3 min drive - 1.8 km
  • Mayan Ruins of Playacar - 5 min drive - 3.9 km
  • Playacar Golf Club - 5 min drive - 3.2 km
  • Xcaret Eco Theme Park - 9 min drive - 6.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • ‪rosa roja - ‬6 min drive
  • ‪Fogo de Janero - ‬4 min drive
  • ‪pepe’s food tequila - ‬6 min drive
  • ‪El Gaucho Steakhouse - ‬6 min drive
  • ‪Starbucks - ‬8 min walk

About this property

Residence Inn by Marriott Playa del Carmen

Residence Inn by Marriott Playa del Carmen offers its guests an outdoor pool and a 24-hour fitness centre. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and meeting rooms are available. Free breakfast is available daily. A roundtrip airport shuttle is free (available on request). A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at Residence Inn by Marriott Playa del Carmen. The hotel can provide a complimentary food/drink shopping service and wedding services. Self parking is free.

This 3.5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 149 guestrooms or units
  • 3 levels
  • Conference rooms
  • Built in 2021
  • Continental breakfast (free)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Food/drink service (free)
  • Wedding services available
  • Corner/local shop
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
Residence Inn by Marriott Playa del Carmen offers 149 air-conditioned accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas and includes dining tables. 55-inch flat-screen televisions come with cable channels. Accommodation at this 3.5-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desk chairs and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Similar properties

Exterior
Wyndham Garden Playa del Carmen
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  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.0 out of 5, Very good, 1,005 reviews
The price is AU$103
includes taxes & fees
29 Apr - 30 Apr
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 7:00 AM to 10:00 PM on request
  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Golf clubhouse
  • Outdoor pool
  • TV in common areas

Family friendly

  • Dining table
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Free grocery shopping service
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting room

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in public areas
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar in shower (61 centimetre high)
  • Grab bar near toilet (61 centimetre high)
  • Handrails in stairways (61 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (124 centimetre wide door)
  • Phone accessibility kit
  • Pool access ramp on site
  • Smooth flooring in room
  • Tile flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2021
  • Communal living room
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Griddle
  • Hob
  • Kitchen
  • Microwave
  • Separate dining area
  • Toaster
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per night, plus a deposit of USD 50 per stay
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Administrative fee: USD 50

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 50 per stay
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and cash. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

By Marriott Carmen Carmen
Residence INN Playa DEL Carmen
Residence Inn by Marriott Playa del Carmen Hotel
Residence Inn by Marriott Playa del Carmen Playa del Carmen

Frequently asked questions

What is the cancellation policy at Residence Inn by Marriott Playa del Carmen?

Residence Inn by Marriott Playa del Carmen offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Residence Inn by Marriott Playa del Carmen?

As of 28 Apr 2026, prices found for a 1-night stay for 2 adults at Residence Inn by Marriott Playa del Carmen on 4 May 2026 start from AU$137, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Residence Inn by Marriott Playa del Carmen?

Yep, Residence Inn by Marriott Playa del Carmen has a free self car park.

Are there any beaches close to Residence Inn by Marriott Playa del Carmen?

The closest beach to Residence Inn by Marriott Playa del Carmen is Playa del Carmen Main Beach (3.5 km).

Does Residence Inn by Marriott Playa del Carmen have a pool?

Residence Inn by Marriott Playa del Carmen has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8:00 AM to 8:00 PM.

Is Residence Inn by Marriott Playa del Carmen family-friendly?

You bet! With amenities such as free food shopping service and laundry facilities, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Residence Inn by Marriott Playa del Carmen is a hit with families.

Does Residence Inn by Marriott Playa del Carmen serve breakfast?

Yeah, our visitors give high marks to the free continental brekkie here! Served daily from 7:00 AM to 10:00 AM, this is the perfect spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Residence Inn by Marriott Playa del Carmen?

Yep, there's a free airport shuttle that runs from 7:00 AM - 10:00 PM on request.

What time are check-in & check-out at Residence Inn by Marriott Playa del Carmen?

Check-in begins at 3:00 PM. Check-out time is noon.

Is there a golf course on site at Residence Inn by Marriott Playa del Carmen?

There is a golf course next to Residence Inn by Marriott Playa del Carmen.

Residence Inn by Marriott Playa del Carmen Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 802 out of 1093 reviews
Rating 8 - Good. 173 out of 1093 reviews
Rating 6 - Okay. 53 out of 1093 reviews
Rating 4 - Poor. 31 out of 1093 reviews
Rating 2 - Terrible. 34 out of 1093 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Edwin

Stayed 5 nights in Jan 2026

10/10 Excellent

Abhishek

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very nice spacious and luxurious room. Friendly staff and great breakfast.
Stayed 1 night in Jan 2026

10/10 Excellent

Bertha

Stayed 6 nights in Jan 2026

8/10 Good

Quang

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good except the transfer service the response was very slow and bad couldn’t even get the service set up had to taxi both check in and check out
Stayed 6 nights in Jan 2026

2/10 Terrible

Rafael

Stayed 1 night in Jan 2026

8/10 Good

Alejandra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the breakfast options. I only could add that the bathroom needs maintenance. (Bathroom Inside the room).
Stayed 4 nights in Jan 2026

10/10 Excellent

Lone

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice comfortable, clean and quiet hotel for 8 days. Super nice staff. Good and varied breakfast. Gym basic but sufficient Close to some restaurants by foot and supermarket for groceries and we used the local colectivios to get back and forth to downtown for 10 pesos each. Super convenient (just make sure it says BOTH 30/30 and sorianna on it - we learned the hard way lol) You are not close to a beach but the upstairs pool deck was lovely and not busy at all. It is next to a major road. You will hear some road noise but wasn’t bad and heard nothing in the room They include free transfer from airport and rtn. Very pleased. We will be back again.
Stayed 8 nights in Jan 2026

8/10 Good

JOSE ALBERTO

ALL GOOD, BUT THE HOTEL HAVE NOT SENT THE REUESTED INVOICE
Stayed 2 nights in Jan 2026

8/10 Good

Sangkun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2026

10/10 Excellent

Alex Gil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean rooms we stayed for more than 4 nights and had our rooms cleaned everyday. The staff was very helpful and friendly. The breakfast is very diverse and has lots of options . Very happy with this hotel , would stay here again!
Lobby
Rooftop Pool
Front Entrance
Stayed 5 nights in Jan 2026

8/10 Good

Bernardo Fritz

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The common areas in the Hotel are not that clean and need more attention. The room was clean. Overall I was very satisfied with my stay.
Stayed 8 nights in Jan 2026

10/10 Excellent

Luis Carlos, Mexico

Stayed 1 night in Jan 2026

4/10 Poor

Bruno Mar

Stayed 1 night in Jan 2026

10/10 Excellent

Perry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints.
Stayed 3 nights in Dec 2025

10/10 Excellent

ling

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
good location
Stayed 3 nights in Dec 2025

10/10 Excellent

Kelley

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff was great. Very helpful. Dominick kept our rm very clean. Paulo with mts looked after us immensely.
Stayed 12 nights in Dec 2025

4/10 Poor

Carmen T, Holywood

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is pretty far from restaurants and entertainment. The hotel ran out of breakfast (eggs) and coffee a few times during our stay. I asked for a hair dryer and I was told they were “out”; didn’t get one until the third day. Products feel “low quality”. On the positive: staff was friendly.
Stayed 4 nights in Jan 2026

4/10 Poor

James

Liked: Cleanliness, amenities, property conditions & facilities
The room and the staff were fantastic. However they only gave you one bottle of water upon check-in and no more unless you purchased it at a very high cost. You had to walk or take a taxi to the nearest store in order to get drinking water to last me for my 2 week stay.
Stayed 13 nights in Dec 2025

10/10 Excellent

Ramon

Stayed 6 nights in Dec 2025

6/10 Okay

Maria Christina

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The room was very spacious, however the hotel needs more ventilation- smelled damp.
Stayed 2 nights in Jan 2026

8/10 Good

Ashok Kumar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The soap is very cool. I also really like the moisturizer I love the breakfast three times. I ate the quesadilla and I like the bathroom so much. It’s nice and special and there’s lots of desks to put my stuff. There is lots of space. It’s next to the highway so it was a bit noisy. The check in line was so so long. My kids also watched Tom and Jerry. Oh one good thing is there’s plenty of parking!
Stayed 1 night in Dec 2025

10/10 Excellent

Abdulaziz

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was great hotel, front desk was so kind
Stayed 3 nights in Dec 2025

8/10 Good

Dereje

Stayed 6 nights in Dec 2025

8/10 Good

Kiran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good experience, Breakfast was too busy with less staff that were continuously working on cleaning plates and refilling. Outside the hotel it smells very bad may be due to sewer,
Stayed 6 nights in Dec 2025

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are friendly and willing to help. Large clean spacious room!
Stayed 6 nights in Dec 2025