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Hotel Hacienda Del Caribe

Property class: 3

Photo gallery for Hotel Hacienda Del Caribe

A courtyard with a swimming pool, potted plants, and a multi-story building with balconies.
A hotel with a yellow facade, multiple balconies, and a sign reading "Hotel Hacienda del Cura".
A courtyard with a pool, outdoor seating, and lush greenery.
A lobby with a yellow wall, a fountain, and a reception desk.
A courtyard with potted plants, a table, chairs, and a decorative wall.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Air-conditioning
  • Bar
  • Room service
  • Housekeeping
The current price is AU$65
includes taxes & fees
29 Aug - 30 Aug

Explore the area

View map
Calle 2 entre Avenidas 5a y 10a, Colonia Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪2 min walk‬
  • Place, Playacar Beach
    ‪6 min walk‬

Room options

View all photos for Superior King

A courtyard with a swimming pool, potted plants, and a multi-story building with balconies.

Superior King

8.6 out of 10
Excellent
(25 reviews)
  • Garden view
  • 5 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room

Down duvets, in-room safe, laptop workspace, blackout curtains

Room

  • Garden view
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Queen

A hotel room with two beds, a yellow vanity, a mirror with a sunflower frame, and a painting on the wall.

Double Queen

7.6 out of 10
Good
(10 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room selected at Check-in

A hotel room with a bed, a wooden door, a painting, and a nightstand with a lamp.

Room selected at Check-in

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Double Room Superior

Down duvets, in-room safe, laptop workspace, blackout curtains

Double Room Superior

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Quadruple Suite Junior

Down duvets, in-room safe, laptop workspace, blackout curtains

Quadruple Suite Junior

  • 43 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Playa del Carmen

Hotel Hacienda Del Caribe puts you in the heart of Playa del Carmen, connected to a shopping centre and within steps of popular attractions like Quinta Avenida and Playa del Carmen Main Beach. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Additionally, you'll find a snack bar/deli, a terrace and a garden. There's also the convenience of airport pick-up service. .Attractions within a short walk walk of this 3-property class Downtown Playa del Carmen hotel include Playacar Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 2 min walk - 0.2 km
  • Playacar Beach - 6 min walk - 0.6 km
  • Central Square - 9 min walk - 0.8 km
  • Mamitas Beach - 14 min walk - 1.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive

Restaurants

  • ‪Karen's - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬1 min walk
  • ‪Carboncitos - ‬2 min walk
  • ‪La Frontera Restaurant Bar - ‬1 min walk
  • ‪Häagen-Dazs - ‬2 min walk

About this property

Hotel Hacienda Del Caribe

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Hotel Hacienda Del Caribe.

This 3-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 34 guestrooms or units
  • 3 levels
  • Deli
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Hacienda Del Caribe offers 34 accommodations with a safe and coffee/tea makers. Beds feature down duvets. Plasma televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is provided on a daily basis.

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  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
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The price is AU$57
includes taxes & fees
9 Sept - 10 Sept
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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: USD 20
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Hacienda Del Caribe

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 7 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80 per room
  • Airport shuttle fee per child: USD 25 (from 1 to 8 years old)
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Children aged 7 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Hacienda Caribe
Hacienda Caribe Playa del Carmen
Hotel Hacienda Caribe
Hotel Hacienda Caribe Playa del Carmen
Hacienda Del Caribe Hotel
Hacienda Del Caribe Playa Carmen
Hotel Hacienda Del Caribe Riviera Maya/Playa Del Carmen, Mexico
Hacienda Del Caribe Del Carmen
Hotel Hacienda Del Caribe Hotel
Hotel Hacienda Del Caribe Playa del Carmen
Hotel Hacienda Del Caribe Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Hotel Hacienda Del Caribe?

Hotel Hacienda Del Caribe offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Hacienda Del Caribe?

As of 15 Aug 2026, prices found for a 1-night stay for 2 adults at Hotel Hacienda Del Caribe on 29 Aug 2026 start from AU$65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Hacienda Del Caribe?

Yep, Hotel Hacienda Del Caribe is a short 2-minute walk from Playa del Carmen Main Beach. Fun beach activities include snorkelling.

Does Hotel Hacienda Del Caribe have a pool?

Hotel Hacienda Del Caribe has an outdoor pool. The pool is open 8:00 AM to 9:00 PM.

Is there a free airport shuttle available at Hotel Hacienda Del Caribe?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Hacienda Del Caribe?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Hacienda Del Caribe?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Hotel Hacienda Del Caribe?

No, pets and service animals are not allowed.

Hotel Hacienda Del Caribe Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 423 out of 1002 reviews
Rating 8 - Good. 340 out of 1002 reviews
Rating 6 - Okay. 118 out of 1002 reviews
Rating 4 - Poor. 66 out of 1002 reviews
Rating 2 - Terrible. 55 out of 1002 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms great location good hotel.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Mary Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, safe and in a great lication
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location beautiful hotel would recommend. Lots to walk to everything you need.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Victor

Liked: Cleanliness, amenities, property conditions & facilities
Great rooms and amazing staff.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

MABEL CRISTINA

Liked: Cleanliness, property conditions & facilities
Great staff.
Stayed 5 nights in Jan 2026
Verified review

10/10 Excellent

Joyce

Nice older hotel.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Azam

Good room good location and value for money
Stayed 3 nights in Nov 2025
Verified review

4/10 Poor

Javier

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had stayed here before w room w balcony, was great. This time interior room smelled like piss.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Anabela

Liked: Cleanliness, amenities, property conditions & facilities
This is such a cute place, traditionally decorated and very clean. Concierge and lobby staff very friendly and great location. They also have beach towels. Great value for the price
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay, friendly staff, good location in tourist area!
Stayed 3 nights in Apr 2025
Verified review

8/10 Good

ernest

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay, felt safe close and convenient to everything! Would definitely stay there again.
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Donna

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and great price. Location awesome to take the ferry to Coz and the Ado bus terminal minutes away. Highly recommend this place.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes and yes
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Chuck

Liked: Cleanliness, amenities
Very clean nice place. Unfortunately we did not have hot water the entire 9 day stay
Stayed 9 nights in Jan 2026
Verified review

10/10 Excellent

Mary Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place!
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed here a few times and love the location, hotel and sraff
Stayed 6 nights in Dec 2024
Verified review

10/10 Excellent

Victoria

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and helpful. The room was clean and comfortable. AC worked great and they were able to keep our bags for us ahead of check in. The location is right in the center of everything you need right off of Quinta Avenida. Not too noisy but remember you are downtown close to the nightlife. We took a white noise machine and slept fine.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice. Clean and great front counter people. Very accommodating.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Stayed 4 nights in Aug 2024
Verified review

4/10 Poor

Brenda

Disliked: Staff & service, amenities, property conditions & facilities
Location was excellent
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Oscar Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Hotel

This is one of my favorite places to stay in Playa del Carmen. It's close to the beach and 5th Ave but is still quiet.
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Alicia

Liked: Cleanliness, property conditions & facilities
Everything was great overall however the last night that we stayed there, we didn’t have hot water. Location was perfect Weather was perfect I really appreciate the fact that they gave us a bottled water as a curtesy
Stayed 2 nights in Jan 2026

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