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Hotel Hacienda Del Caribe

3.0 star property
Central hotel connected to a shopping centre in Playa del Carmen with an outdoor pool

Photo gallery for Hotel Hacienda Del Caribe

Superior King | Terrace/patio
Interior
Lobby sitting area
Exterior
Courtyard

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Bar
  • Room service

Explore the area

View map
Calle 2 entre Avenidas 5a y 10a, Colonia Centro, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪2 min walk‬
  • Place, Playa del Carmen Maritime Terminal
    ‪5 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Superior King

Superior King | Terrace/patio

Superior King

8.2 out of 10
Very good
(20 reviews)

Highlights

Balcony
Air conditioning
Plasma TV
Ceiling fan
Down duvet
Blackout curtains
Private bathroom
Hairdryer
  • 5 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room Standard with Garden View

Down duvets, in-room safe, laptop workspace, blackout curtains

Room Standard with Garden View

  • 26 sq m
  • Sleeps 4

View all photos for Double Queen

Double Queen

Double Queen

7.8 out of 10
Good
(8 reviews)

Highlights

Air conditioning
Plasma TV
Ceiling fan
Down duvet
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room selected at Check-in

Down duvets, in-room safe, laptop workspace, blackout curtains

Room selected at Check-in

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Plasma TV
Ceiling fan
Down duvet
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 4
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Double Room Superior

Down duvets, in-room safe, laptop workspace, blackout curtains

Double Room Superior

  • 30 sq m
  • Sleeps 4

View all photos for Quadruple Suite Junior

Down duvets, in-room safe, laptop workspace, blackout curtains

Quadruple Suite Junior

  • 43 sq m
  • Sleeps 4

View all photos for Room Superior

Down duvets, in-room safe, laptop workspace, blackout curtains

Room Superior

  • 25 sq m
  • Sleeps 2

About the area

Playa del Carmen

Hotel Hacienda Del Caribe puts you in the heart of Playa del Carmen, connected to a shopping centre and within steps of popular attractions like Playa del Carmen Main Beach and Quinta Avenida. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Additionally, you'll find a snack bar/deli, a terrace and a garden. There's also the convenience of airport pick-up service. .Attractions within a short walk walk of this 3-property class Downtown Playa del Carmen hotel include Playacar Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 2 min walk - 0.2 km
  • Playa del Carmen Maritime Terminal - 5 min walk - 0.5 km
  • Playacar Beach - 5 min walk - 0.5 km
  • Central Square - 8 min walk - 0.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Karen's - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬1 min walk
  • ‪Carboncitos - ‬2 min walk
  • ‪Pollos El Pechugon - ‬2 min walk

About this property

Hotel Hacienda Del Caribe

Central hotel connected to a shopping centre in Playa del Carmen with an outdoor pool
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at Hotel Hacienda Del Caribe.

This 3-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 34 guestrooms or units
  • 3 levels
  • Deli
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Hacienda Del Caribe offers 34 accommodations with a safe and coffee/tea makers. Beds feature down duvets. Plasma televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is provided on a daily basis.

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  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour airport pick-up shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Early check-in fee: USD 20
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Hacienda Del Caribe

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 7 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80 per room
  • Airport shuttle fee per child: USD 25 (from 1 to 8 years old)
  • Early check-in fee: USD 20 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Children aged 7 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Hacienda Caribe
Hacienda Caribe Playa del Carmen
Hotel Hacienda Caribe
Hotel Hacienda Caribe Playa del Carmen
Hacienda Del Caribe Hotel
Hacienda Del Caribe Playa Carmen
Hotel Hacienda Del Caribe Riviera Maya/Playa Del Carmen, Mexico
Hacienda Del Caribe Del Carmen
Hotel Hacienda Del Caribe Hotel
Hotel Hacienda Del Caribe Playa del Carmen
Hotel Hacienda Del Caribe Hotel Playa del Carmen

Frequently asked questions

What is the cancellation policy at Hotel Hacienda Del Caribe?

Hotel Hacienda Del Caribe offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Hotel Hacienda Del Caribe?

Yep, Hotel Hacienda Del Caribe is a short 2-minute walk from Playa del Carmen Main Beach. Fun beach activities include snorkelling.

Does Hotel Hacienda Del Caribe have a pool?

Hotel Hacienda Del Caribe has an outdoor pool. The pool is open 8:00 AM to 9:00 PM.

Is there a free airport shuttle available at Hotel Hacienda Del Caribe?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Hacienda Del Caribe?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Hacienda Del Caribe?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Hotel Hacienda Del Caribe?

No, pets and service animals are not allowed.

Hotel Hacienda Del Caribe Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 381 out of 964 reviews
Rating 8 - Good. 343 out of 964 reviews
Rating 6 - Okay. 119 out of 964 reviews
Rating 4 - Poor. 68 out of 964 reviews
Rating 2 - Terrible. 53 out of 964 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Rodrigo Israel

Stayed 6 nights in Aug 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, it was a great stay the hotel is really nice and straight to the point it’s not l
Stayed 1 night in Aug 2025

8/10 Good

ernest

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay, felt safe close and convenient to everything! Would definitely stay there again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Juan, fontana

Stayed 3 nights in Aug 2025

10/10 Excellent

Tonya, Buffalo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that I have a resort option that caters to divers. I spend mm9nimal time on property or in my room, so dont need the frills of some fancy resort.
Stayed 1 night in Aug 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Janice

Stayed 1 night in Jul 2025

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hacienda del caribe

Cleaning lady came every day to clean the room and bring fresh towels. I stay here every time I come to Playa.
Stayed 7 nights in Jul 2025

4/10 Poor

alex

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room of this hotel smell terrible and you can’t sleet for the smell
Stayed 1 night in Jul 2025

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great area and hotel. Wifi is intermittent
Stayed 2 nights in Jul 2025

4/10 Poor

Janice

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The shower head was moldy and the drain was slow. Some of the staff seemed irritated by us being there. There isn't a bar on premises like the pictures show. Coffee maker but no coffee and none of the markets we went to had coffee grounds. Air conditioner worked well and cleaning staff were nice. Front desk people were quite friendly.
Stayed 2 nights in Jul 2025

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Hotel

This is one of my favorite places to stay in Playa del Carmen. It's close to the beach and 5th Ave but is still quiet.
Stayed 1 night in Jul 2025

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2025

6/10 Okay

Maria Del Rosario

Travelled with family
It was okay
Stayed 3 nights in Jun 2025

8/10 Good

Jaxon

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very well located near the 5ta avenida
Stayed 6 nights in Jun 2025

6/10 Okay

Brenda

Stayed 7 nights in Jun 2025

6/10 Okay

Jose

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
They charge for towels, blankets and any small amenities you might ask for. Great location but customer service needs a reboot
Stayed 9 nights in Jun 2025

10/10 Excellent

Mary Ellen, Bellflower

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Mary Ellen, Bellflower

Stayed 1 night in Apr 2025

8/10 Good

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Erick, Cozumel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, anfitriones amables, habitaciones amplias y bien equipadas. Es mi tercera vez en éste hotel y lo sigo prefiriendo para estancias futuras.
Stayed 1 night in May 2025

8/10 Good

Juana

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Mary Ellen, Bellflower

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place!
Stayed 3 nights in Apr 2025

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the classic Mexican traditional style, the rooms were nice. Plenty of hot water.
Stayed 1 night in Apr 2025

10/10 Excellent

carlos

Liked: Amenities
Bueno para el precio
Stayed 1 night in Feb 2025