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Hotel Hacienda Paradise

3.5 star property

Photo gallery for Hotel Hacienda Paradise

Terrace/patio
Room, Balcony | Balcony
Exterior
Reception
Room, Balcony

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$77
includes taxes & fees
15 Apr - 16 Apr

Explore the area

View map
Ave 10 Entre Calle 20 Y 22 Norte, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Place, Mamitas Beach
    ‪13 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

Deluxe Room

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Room, Balcony

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Quadruple Room, Balcony

8.0 out of 10
Very good
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room, Poolside

8.2 out of 10
Very good
(10 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Quadruple Room, Poolside

  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Basic Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the area

Playa del Carmen

Hotel Hacienda Paradise places you in the centre of Playa del Carmen, steps from Quinta Alegría Shopping Mall and within a short 5-minute stroll of Quinta Avenida. Highlights at this Colonial hotel include a restaurant, an outdoor swimming pool and free continental breakfast. .A pampering day can include deep-tissue massages and hot stone massages along with facials and reflexology. The restaurant, Coloretta, is open for breakfast. Added amenities include free Wi-Fi in public areas and a snack bar/deli. Each morning free breakfast is served. .Sights within a 10-minute walk of this 3.5-property class Downtown Playa del Carmen hotel include Mamitas Beach and Playa del Carmen Main Beach.

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km
  • Central Square - 8 min walk - 0.7 km
  • Mamitas Beach - 13 min walk - 1.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Bloody Mary Food Drinks & Rock - ‬2 min walk
  • ‪McCarthy's Irish Pub - ‬1 min walk
  • ‪Señor Frogs - ‬2 min walk
  • ‪Euro Grill - ‬2 min walk
  • ‪La Vaca Gaucha - ‬2 min walk

About this property

Hotel Hacienda Paradise

Along with a restaurant, there's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces. An outdoor pool, spa services, and a library are also featured at Hotel Hacienda Paradise.

Smoking is allowed in designated areas at this Colonial Playa del Carmen hotel.

  • 1 building
  • 33 guestrooms or units
  • 2 levels
  • Continental breakfast (free)
  • Deli
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • ATM
  • Smoking in designated areas
  • Dining venue
Hotel Hacienda Paradise offers 33 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Cable televisions are provided. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Additionally, rooms include a ceiling fan and blackout curtains. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including reflexology.

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available from 10:00 AM to 10:00 PM (MXN 150 per day)
  • Street parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11:00 AM
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Coloretta

Things to do

  • Bicycle rentals
  • Library
  • Outdoor pool

Family friendly

  • Art supplies
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • HDTV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Hacienda Paradise

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 7 years old or younger stays free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: MXN 150 per day (16 ft away; open 10:00 AM to 10:00 PM)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 7 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Boutique Paradise
Hacienda Boutique Hotel
Hacienda Paradise
Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel
Hacienda Paradise Boutique Hotel Playa del Carmen
Hacienda Paradise Boutique Playa del Carmen
Hacienda Paradise Hotel
Hotel Boutique Hacienda
Hotel Hacienda Paradise
Hacienda Paradise Boutique Hotel By Xperience Playa Del Carmen
Hotel Hacienda Paradise Boutique
Hacienda Paradise Boutique Hotel Xperience Hotels
Hacienda Paradise Boutique Xperience Hotels Playa del Carmen
Hacienda Paradise Boutique Xperience Hotels
Hotel Hacienda Paradise Hotel
Hotel Hacienda Paradise by BFH
Hotel Hacienda Paradise Playa del Carmen

Frequently asked questions

What is the cancellation policy at Hotel Hacienda Paradise?

Hotel Hacienda Paradise offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Hacienda Paradise?

As of 10 Apr 2026, prices found for a 1-night stay for 2 adults at Hotel Hacienda Paradise on 15 Apr 2026 start from AU$77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Hacienda Paradise?

Yep, Hotel Hacienda Paradise is a short 8-minute walk from Playa del Carmen Main Beach.

Is there a spa on site at Hotel Hacienda Paradise?

There's no onsite spa, but this property does offer services like facials as well as sports massages.

Does Hotel Hacienda Paradise have a pool?

Hotel Hacienda Paradise has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 8:00 AM to 8:00 PM.

What makes Hotel Hacienda Paradise a romantic place to stay?

Poolside dining and romance packages, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hotel Hacienda Paradise.

Is Hotel Hacienda Paradise family-friendly?

You bet! With amenities such as a deli and an outdoor pool, as well as art supplies in the guestrooms, it's no surprise that Hotel Hacienda Paradise is a hit with families.

Does Hotel Hacienda Paradise serve breakfast?

Yeah, complimentary continental brekkie is served daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Hotel Hacienda Paradise?

No, Hotel Hacienda Paradise does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Hacienda Paradise?

Yep, you can grab a meal at Hotel Hacienda Paradise's onsite restaurant.

What time are check-in & check-out at Hotel Hacienda Paradise?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hotel Hacienda Paradise?

No, pets and service animals are not allowed.

Hotel Hacienda Paradise Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 273 out of 593 reviews
Rating 8 - Good. 174 out of 593 reviews
Rating 6 - Okay. 76 out of 593 reviews
Rating 4 - Poor. 31 out of 593 reviews
Rating 2 - Terrible. 39 out of 593 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

6.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Hysni

I booked this hotel for 9 days but I did left 4 days early without getting my money back! There is loud music 5th isn’t that far from the hotel, there is bathrooms windows without glass so if you don’t have professional earbuds to sleep this place isn’t good for you! They say there is breakfast but there is only some black coffee , fridges make noise like train and loud I asked very day to change but they always say tomorrow! Staff very unprofessional especially night staff mean and very very rude! There is mold in bathroom walls floor etc there!
Stayed 9 nights in Dec 2025

6/10 Okay

karlton

Great location!!! Walking distance to everything. Average price for the area. Says breakfast included, however it is NOT a real breakfast at all. Toast, water & coffee,.. that’s it.
Stayed 2 nights in Jan 2026

6/10 Okay

Thomas

Disliked: Amenities
Room was fine Pool area was attractive Breakfast was laughable. Even though it was on our reservation they wouldn’t let us have free breakfast first day. But when I saw all they had was old toast and coffee I didn’t want it anyway Very far away from downtown Only gave two towels for three of us Tried charging us more for using the extra towel although we booked for three people Was fine but would not go back
Stayed 3 nights in Dec 2025

10/10 Excellent

Hesser

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Vanessa and colleagues were absolutely fantastic the whole time we stayed.
Stayed 9 nights in Dec 2025

10/10 Excellent

Dat-Christopher

Stayed 1 night in Dec 2025

2/10 Terrible

moidheen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
when I entered the room was surprised with a uncleaned & not working flush washroom. Overall, Hotel is untidy trust me not worth to stay at this place
Stayed 1 night in Dec 2025

8/10 Good

Alan, Lathrop

Liked: Cleanliness, property conditions & facilities
Good hotel overall, need updates
Stayed 4 nights in Dec 2025

10/10 Excellent

Dawn Kathleen

Liked: Cleanliness, amenities, property conditions & facilities
Room clean staff great
Stayed 11 nights in Nov 2025

2/10 Terrible

Travis

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The only nice thing I have to say is the location is pretty good. The construction on 3 sides of the hotel, plumbing that resulted in needing to use the staff bathroom for 24 hours, inabilty to give us hand soap for 3 days, unwillingness to give us enough towels for every person staying in the room, no screen on our patio door and the hotel’s unwillingness to work with us or provide any type of offset or compensation - detracted from our stay. Other things like: uncomfortable beds, not enough blankets, no glasses/cups in the room, cold pre-toasted toast, unwillingness to let us take coffee/tea back to room, only cleaning our room on the last day of our stay are likely more a function of the quality/standards of the property which should probably be classified as a 2 star motel at best.
Stayed 4 nights in Nov 2025

6/10 Okay

Alejandro, North Las Vegas

Liked: Cleanliness, amenities, property conditions & facilities
No hot water and no parking on premises like is told
Stayed 1 night in Nov 2025

4/10 Poor

jose

Hotel to old and restaurant service very bad
Stayed 2 nights in Oct 2025

6/10 Okay

Veronica

Stayed 2 nights in Oct 2025

2/10 Terrible

jesus

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and polite , and very helpful! Thank you.
Stayed 7 nights in Oct 2025

6/10 Okay

Dawn

Liked: Staff & service
Loved the property location, but the pool wasn't taking care of and for breakfast you only get toast and coffee when it says breakfast Included.
Stayed 3 nights in Sep 2025

10/10 Excellent

Michael Raul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean rooms
Stayed 4 nights in Jun 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
It was a perfect stay
Stayed 6 nights in Aug 2025

6/10 Okay

Geoffrey

Business traveller
I have stayed at this property many times in the past and it has turned for the worse. I won't be returning.
Stayed 3 nights in Aug 2025

8/10 Good

Nataniel

Travelled with family and small children
Liked: Cleanliness, staff & service
Friendly staff. Room is great. Pool seemed a bit dirty and it is not safe for kids under 4 years.
Stayed 1 night in Aug 2025

6/10 Okay

Alexandra

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Great budget option for the clean rooms and handy location, but noisy at night, overcrowding at breakfast and inconvenient that the pool is not available till 10am. Worth the trade off if location and budget are your priorities.
Stayed 11 nights in Jul 2025

6/10 Okay

Sarah

Travelled with family
Disliked: Staff & service, amenities
The photos of this property were a bit deceiving. But my main issue was with the towel replacement policies. They only replace your towels every 3 days but for my stay they never came by to replace our towels. No one asked if we needed new towels. We had to ask maintenance to take our dirty towels, and even then they only gave us one clean towel to use.
Stayed 4 nights in Jul 2025

6/10 Okay

Wendy, Bronx

Travelled with family and small children
Liked: Staff & service
Walkable areas close to the beaches and the fifth ave. The Wi-Fi wasn’t working good enough.
Stayed 5 nights in Jul 2025

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service
The manager Gerardo and his staff were great. For the money the hotel was a deal, pool area was nice and quiet. The lady that ran the breakfast was awesome and very accommodating. Very close to 5th Ave, upscale grocery store 2 blocks away and walmart was only a 10 - 15 minute walk.
Stayed 4 nights in Jul 2025

6/10 Okay

Irma

Travelled with partner
Liked the location. Did not like the breakfast. Cold toast and coffee does not make for a great morning. They need more items or should advertise as just complementary coffee and tea.
View from our room.
Breakfast area
Stayed 4 nights in Jun 2025