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ANA Crowne Plaza Narita by IHG

4.0 star property
Hotel in Narita with 2 restaurants and full-service spa

Photo gallery for ANA Crowne Plaza Narita by IHG

Experience the grandeur of our lobby, featuring a stunning skylight and comfortable seating areas.
Relax in a spacious room with a large bed, flat-screen TV, and comfortable seating area.
Relax by the pool surrounded by a curved glass ceiling and lounge chairs.
Enjoy meals and drinks in a welcoming outdoor space with comfortable seating and lush greenery.
Stunning church interior with a vaulted ceiling and large windows, featuring wooden pews and a prominent cross.

Popular amenities

  • Pool
  • Bar
  • Gym
The current price is AU$141
25 Aug - 26 Aug

Explore the area

Map
68 Horinouchi Narita Chiba, Narita, Chiba-ken, 261-0022
  • Sakura-no-Yama Hill
    ‪3 min drive‬
  • Narita Omotesando
    ‪6 min drive‬
  • Naritasan Shinshoji Temple
    ‪6 min drive‬
  • Tokyo (NRT-Narita Intl.)
    ‪5 min drive‬

Room options

View all photos for Junior Suite, 2 Double Beds (Airport View)

Junior Suite, 2 Double Beds (Airport View)

Junior Suite, 2 Double Beds (Airport View)

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Pillow menu
Separate bedroom
Blackout curtains
Premium bedding
  • 58 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Single Beds (Airport View, High Floor)

Combined shower/bathtub, hydromassage showerhead, free toiletries

Standard Room, 2 Single Beds (Airport View, High Floor)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Pillow menu
Separate bedroom
Blackout curtains
Premium bedding
  • 29 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room

1 bedroom, premium bedding, down duvets, in-room safe

Standard Room

8.6 out of 10
Excellent
(46 reviews)

Highlights

Air conditioning
Fridge
TV
Pillow menu
Down duvet
Premium bedding
Ceiling fan
Separate bedroom
  • 20 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, down duvets, in-room safe

Standard Room, 1 King Bed

7.4 out of 10
Good
(22 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Pillow menu
Separate bedroom
Blackout curtains
Premium bedding
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

1 bedroom, premium bedding, down duvets, in-room safe

Standard Room, 1 King Bed, Accessible

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Pillow menu
Separate bedroom
Blackout curtains
Premium bedding
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds, Accessible

1 bedroom, premium bedding, down duvets, in-room safe

Premium Room, 2 Single Beds, Accessible

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Pillow menu
Separate bedroom
Blackout curtains
Premium bedding
  • 40 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Room, 1 Queen Bed (Forest View High Floor)

1 bedroom, premium bedding, down duvets, in-room safe

Standard Room, 1 Queen Bed (Forest View High Floor)

8.8 out of 10
Excellent
(18 reviews)

Highlights

Air conditioning
Fridge
TV
Pillow menu
Down duvet
Premium bedding
Ceiling fan
Separate bedroom
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed (Airport View)

1 bedroom, premium bedding, down duvets, in-room safe

Standard Room, 1 King Bed (Airport View)

8.0 out of 10
Very good
(11 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Pillow menu
Separate bedroom
Blackout curtains
Premium bedding
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

Combined shower/bathtub, hydromassage showerhead, free toiletries

Standard Room, 2 Single Beds

8.0 out of 10
Very good
(18 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Pillow menu
Separate bedroom
Blackout curtains
Premium bedding
  • 29 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds (Forest View)

Combined shower/bathtub, hydromassage showerhead, free toiletries

Standard Room, 2 Single Beds (Forest View)

7.8 out of 10
Good
(10 reviews)

Highlights

Air conditioning
Fridge
TV
Pillow menu
Down duvet
Premium bedding
Ceiling fan
Separate bedroom
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Queen Bed (Forest View)

1 bedroom, premium bedding, down duvets, in-room safe

Standard Room, 1 Queen Bed (Forest View)

8.0 out of 10
Very good
(23 reviews)

Highlights

Air conditioning
Fridge
TV
Pillow menu
Down duvet
Premium bedding
Ceiling fan
Separate bedroom
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds (Forest View, High Floor)

Combined shower/bathtub, hydromassage showerhead, free toiletries

Standard Room, 2 Single Beds (Forest View, High Floor)

8.4 out of 10
Very good
(21 reviews)

Highlights

Air conditioning
Fridge
TV
Pillow menu
Down duvet
Premium bedding
Ceiling fan
Separate bedroom
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite, 2 Single Beds (Forest View)

Junior Suite, 2 Single Beds (Forest View)

Junior Suite, 2 Single Beds (Forest View)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Pillow menu
Separate bedroom
Blackout curtains
Premium bedding
  • 45 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 2 Single Beds

1 bedroom, premium bedding, down duvets, in-room safe

Premium Room, 2 Single Beds

8.2 out of 10
Very good
(26 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Pillow menu
Separate bedroom
Blackout curtains
Premium bedding
  • 40 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Room, 2 Single Beds (Airport View)

Combined shower/bathtub, hydromassage showerhead, free toiletries

Standard Room, 2 Single Beds (Airport View)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Pillow menu
Separate bedroom
Blackout curtains
Premium bedding
  • 29 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 2 Single Beds (Airport View)

1 bedroom, premium bedding, down duvets, in-room safe

Premium Room, 2 Single Beds (Airport View)

7.2 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Pillow menu
Separate bedroom
Blackout curtains
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room (Upgraded)

1 bedroom, premium bedding, down duvets, in-room safe

Standard Room (Upgraded)

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Pillow menu
Separate bedroom
Blackout curtains
Premium bedding
  • 29 sq m
  • Sleeps 2
  • 1 Single Bed

About the area

Narita

At ANA Crowne Plaza Narita by IHG you'll be 2.8 km (1.7 mi) from Sakura-no-Yama Hill and 3.1 km (1.9 mi) from Omote-sandō. Highlights at this hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering can include massages and facials along with aromatherapy and reflexology. The fine-dining restaurant, 鉄板焼「菜里多」, serves Japanese cuisine and is open for dinner. スカイダイニング「彩風」 is the hotel's own cocktail bar. Enjoy the 24-hour gym, outdoor tennis court, sauna and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also self parking, along with the convenience of a free airport shuttle. .Near this 4-property class Horinouchi hotel, you'll find Naritasan Shinshoji Temple.

What's nearby

  • Sakura-no-Yama Hill - 3 min drive - 2.0 km
  • Taiheiyo Club Narita Course - 6 min drive - 6.4 km
  • Naritasan Park - 6 min drive - 5.7 km
  • Narita Omotesando - 6 min drive - 6.0 km
  • Naritasan Shinshoji Temple - 6 min drive - 6.0 km

Getting around

  • Higashi-Narita Station - 4 min drive
  • Tokyo (NRT-Narita Intl.) - 7 min drive

Restaurants

  • ‪一天門成田空港LCCターミナル店 - ‬2 min drive
  • ‪吉野家 - ‬3 min drive
  • ‪麺処つるはん - ‬3 min drive
  • ‪フレッシュネスバーガー - ‬2 min drive
  • ‪宮武讃岐うどん 成田空港第3ターミナル店 - ‬2 min drive

About this property

ANA Crowne Plaza Narita by IHG

Hotel in Narita with 2 restaurants and full-service spa
ANA Crowne Plaza Narita by IHG offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

There are 6 meeting rooms available. A health club, a sauna, and multilingual staff are also featured at the business-friendly ANA Crowne Plaza Narita by IHG. A roundtrip airport shuttle is free at scheduled times. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Narita hotel.

  • 1 building
  • 390 guestrooms or units
  • 17 levels
  • 2 dining venues
  • Conference rooms
  • Built in 1989
  • Poolside lounge chairs
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Beauty salon
  • Computer for guest use
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
ANA Crowne Plaza Narita by IHG offers 390 accommodations with a safe and complimentary slippers. Beds feature down duvets and premium bedding. A pillow menu is available. Televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and in-room massages can be requested.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Languages

Chinese (Mandarin), English, Filipino, French, Italian, Japanese

Similar properties

Enjoy a delicious meal at our dining area, featuring a central buffet counter and a selection of plates and bowls.

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  • Pool
  • Free airport shuttle
  • Free WiFi
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4.6 out of 5, Wonderful, 3,881 reviews
The price is AU$119
25 Aug - 26 Aug
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 6:30 AM to 10:30 PM at scheduled times
  • Parking on site (JPY 400 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: JPY 3,000 for adults and JPY 1,500 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • スカイダイニング「彩風」
  • レストランカフェ「セレース」
  • 鉄板焼「菜里多」

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Steam room

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 6 meeting rooms
  • Computer station

Outdoors

  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Facials
  • In-room massages
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Front entrance ramp
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 17 floors
  • Ballroom
  • Banquet hall
  • Built in 1989
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: JPY 6050
Express check-in available

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: JPY 6050
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities are closed on Wednesday:
  • Fitness facility
  • Health club
  • Indoor pool
  • Sauna
  • Hot tub
The following facilities are closed on Tuesday and Wednesday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 6 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for JPY 3000.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 3000 for adults and from JPY 1500 for children
  • Self-parking fee: JPY 400 per day
  • Early check-in fee: JPY 6050 (subject to availability)
  • Late check-out fee: JPY 6050 (subject to availability)
  • Rollaway bed fee: JPY 3000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and Eurocard. Cash is not accepted. 

We should mention

  • One child aged 6 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

ANA Crowne Plaza Narita
ANA Narita Crowne Plaza
Crowne Plaza ANA Narita Hotel
Crowne Plaza ANA Hotel
Crowne Plaza ANA Hotel Narita
Crowne Plaza ANA Narita
Crowne Plaza Narita
Narita ANA Crowne Plaza
Narita Crowne Plaza
Crowne Plaza ANA
ANA Crowne Plaza Narita Hotel

Frequently asked questions

What is the cancellation policy at ANA Crowne Plaza Narita by IHG?

ANA Crowne Plaza Narita by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at ANA Crowne Plaza Narita by IHG?

As of 30 July 2025, prices found for a 1-night stay for 2 adults at ANA Crowne Plaza Narita by IHG on 25 Aug 2025 start from AU$140.80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at ANA Crowne Plaza Narita by IHG?

Yep, ANA Crowne Plaza Narita by IHG has a self car park for JPY 400 per day. Onsite parking is limited.

Is there a spa on site at ANA Crowne Plaza Narita by IHG?

Yep, there is an onsite spa at ANA Crowne Plaza Narita by IHG. You'll enjoy heaps of services like facials and body treatments.

Does ANA Crowne Plaza Narita by IHG have a pool?

ANA Crowne Plaza Narita by IHG has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at ANA Crowne Plaza Narita by IHG?

ANA Crowne Plaza Narita by IHG features a full-service spa, a health club and an indoor pool. All guestrooms come with hydromassage showerheads, premium bedding and 24-hour room service.

What makes ANA Crowne Plaza Narita by IHG a romantic place to stay?

A lounge bar and 24-hour room service, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at ANA Crowne Plaza Narita by IHG.

Does ANA Crowne Plaza Narita by IHG serve breakfast?

Yep, travelers can't get enough of the buffet brekkie here! Available daily from 6 AM to 10 AM, this is the perfect place to fuel up for a big day of adventure.

Is there a free airport shuttle available at ANA Crowne Plaza Narita by IHG?

Yep, there's a free airport shuttle that runs from 6:30 AM - 10:30 PM at scheduled times.

Is there a bar or restaurant at ANA Crowne Plaza Narita by IHG?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at ANA Crowne Plaza Narita by IHG?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at ANA Crowne Plaza Narita by IHG?

No, pets are not allowed.

ANA Crowne Plaza Narita by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 561 out of 1000 reviews
Rating 8 - Good. 244 out of 1000 reviews
Rating 6 - Okay. 108 out of 1000 reviews
Rating 4 - Poor. 55 out of 1000 reviews
Rating 2 - Terrible. 32 out of 1000 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great help from your staff to ensure we could visit areas around Narita
Stayed 1 night in May 2025

10/10 Excellent

Arcelia

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very helpful and guide you
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Narita ANA Crowne Great Lodging

Great hotel! Excellent service by staff- from greeting by concerige, housekeeping- clean room and attention to detail, front desk- check in & out ease and eficiencency, Fitness room attendant- keeping gym sanitized and organized, restaurant wait staff- freindly and mindful service, and shuttle driver- on time and service. Clean room and good value.
Stayed 2 nights in Apr 2025

10/10 Excellent

Walter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

JENNIE

Stayed 3 nights in Apr 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place close to Narita airport with a great restaurant, full spa, pool and gym. Free transport from and to the Narita Airport
Stayed 1 night in Apr 2025

6/10 Okay

Fahim

Travelled with family
Liked: Staff & service

Nice but can use some touch ups

Hotel location was very convenient to airport and the shuttle bus. However I would except more as far as service since resteraunt after 11pm had only few options. The room also looked out dated technology, I stayed in other hotels in Japan for around the same price but they had way more amenities and updated rooms.
Stayed 1 night in Apr 2025

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overcharged for room - booked for two people and they added an additional single supplement of over $30 and tax of $52. So ended up costing about an extra $100 than was quoted when I booked the hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

Xiao Ming

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Perfect but breakfast is close too early
Stayed 1 night in Apr 2025

10/10 Excellent

CATHERINE, Suisun

Stayed 3 nights in Apr 2025

6/10 Okay

Nadine

Travelled with partner
Disliked: Property conditions & facilities
Did you notice you can't specify smoking or non-smoking? That's not an oversight; any room could be either. It's up to fate whether or not there's been a smoker recently in your room. I didn't notice this when booking, and I can't stand smoking rooms. Luckily (?) I had a cold and couldn't really smell it, but my husband was bothered the whole time. I think a few guests ago it had been a smoker. You pay a high price for the convenience of an 'airport hotel' type stay. You will always be 20 minutes from anything, and the shuttles run more off schedule the later you get. It was very jarring after 1.5 weeks in Tokyo where every minute of delay gets reported. They've recently put very plush carpets in the hallways and rooms. This would seem like a good thing, but heavy suitcases sink into the carpet so it's difficult to roll them. Every buffet food item is a little off - too soft, too chewy, too cold, too bland. Restaurants and room service are overpriced for the convenience of not having to leave. Bathroom was showing the years - cracked tiles, weird dripping for 20 minutes after using the sink or flushing the toilet, that almond-ish stain on what was probably previously white surfaces. We were delayed checking in so the staff could do a "final clean check". I don't know what that was, since we found a used tobacco chew plug next to the bed. A comfy mattress and large room are the only nice parts I can think of. Get a Narita hotel and install Go app to taxi to your flight.
Stayed 3 nights in Apr 2025

10/10 Excellent

Cheryl

Travelled with partner, Travelled with group
Liked: Amenities
This was our 1st hotel when we arrived in Japan & our last before we left to home. Great stay
Stayed 2 nights in Apr 2025

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a very quiet area.
Stayed 1 night in Apr 2025

10/10 Excellent

Sharon

Stayed 1 night in Apr 2025

8/10 Good

Mary

Liked: Cleanliness, property conditions & facilities, room comfort

Good hotel for layover at Narita.

We were flying out of Narita. This was a good hotel with shuttle to airport. I was happy to see a king-size bed at a reasonable price.
Stayed 1 night in Apr 2025

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean, very polite staff, easy to navigate and delicious food. Loved the shuttle bus.
Stayed 1 night in Apr 2025

10/10 Excellent

Sunny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility quiet and very hygienic and wonderful room service. Convenient Timetabled to and fro transportation by a luxury coach!
Stayed 3 nights in Apr 2025

6/10 Okay

Matthew

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The restaurants on the 17th floor were completely booked and there is nothing walkable to eat. Our bathroom smelled of urine, but they were able to come in and clean it. The transportation services were good, though.
Stayed 1 night in Apr 2025

2/10 Terrible

JooHee

Disliked: Staff & service, property conditions & facilities, room comfort

Terribly rude frontdesk checkin staff-rude & stupi

The Japanese male staff at the checkin was terribly rude to yell at me by saying, "No refund" when I humorously mentioned on both sauna and 17th floor restaurant were all closed on both of my staying dates. He was not only extremely rude and stupid that ruined my supposedly good staying experience in my first time staying.
Stayed 1 night in Apr 2025

10/10 Excellent

Roman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here, as a tourist I was having trouble booking flights and hotels to match and with this hotel had many options available and last minute too. Very friendly compared to the other hotels we stayed at and convenient store inside for food. Took care of our baggage while we were out and put it up in our rooms for us. Also provided transportation to Narita Airport so if you need somewhere to go after narita, check out this hotel.
Stayed 1 night in Apr 2025

8/10 Good

ROGELIO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The food is great
Stayed 1 night in Apr 2025

10/10 Excellent

Sarah

Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room I stayed had a nice view of green forest and relaxing. Bed was comfortable and clean.
Stayed 1 night in Apr 2025

10/10 Excellent

Wenge

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay to airport
Stayed 1 night in Apr 2025