Hard Rock Hotel Los Cabos All Inclusive

4.5 star property
Luxury hotel on the beach, with 5 outdoor pools

Photo gallery for Hard Rock Hotel Los Cabos All Inclusive

Relax by the serene pool surrounded by palm trees and lounge chairs.
Creator video - submitted by Sarah Cuervo
Enjoy an intimate dining experience in our restaurant with a central island and comfortable seating.
Relax by the pool with a clear view of the beach and palm trees, surrounded by comfortable seating and a fire pit.
Relax in comfort with a large bed, sofa, and ocean views from the spacious room.

Popular amenities

  • All-inclusive
  • Bar
  • Pet-friendly
The current price is AU$697
includes taxes & fees
17 Aug - 18 Aug

Explore the area

Map
Polígono 1, Fraccionamiento Diamante, Cabo San Lucas, BCS, 23473
  • The Arch
  • Diamante Golf Courses
    ‪7 min drive‬
  • Marina Del Rey
    ‪16 min drive‬
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪53 min drive‬

Room options

Rock Royalty Ocean View 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
Bathrobes
  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

Rock Suite Ocean Front ( Two Bedroom ) with Personal Assistant

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
Bathrobes
  • 164 sq m
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

Deluxe Gold Two Queen Beds

8.4 out of 10
Very good
(6 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
Bathrobes
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

Rock Suite Ocean View ( Two Bedroom ) with Personal Assistant

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
Bathrobes
  • 164 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

Deluxe Partial Ocean View King

8.2 out of 10
Very good
(70 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
  • 48 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Swim Up King

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
Bathrobes
  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Pure® Wellness King

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
Bathrobes
  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Partial Ocean View Two Queens Beds

7.0 out of 10
Good
(16 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
Bathrobes
  • 48 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Rock Suite Ocean View ( One Bedroom ) with Personal Assistant

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
Bathrobes
  • 115 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Family Two Bedrooms

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
Bathrobes
  • 97 sq m
  • Sleeps 7
  • 2 Queen Beds and 1 King Bed

Rock Suite Rooftop Terrace Ocean View (Two Bedroom) with Personal Assistant

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
Bathrobes
  • 164 sq m
  • Ocean view
  • Sleeps 7
  • 2 Queen Beds and 1 King Bed

Rock Suite Swim-up Ocean Front (Two Bedroom) with Personal Assistant

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
Bathrobes
  • 164 sq m
  • Ocean view
  • Sleeps 7
  • 2 Queen Beds and 1 King Bed

Rock Suite Swim-up Ocean Front (One Bedroom) with Personal Assistant

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
Bathrobes
  • 115 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Rock Suite Rooftop Terrace Ocean View (One Bedroom) with Personal Assistant

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
Bathrobes
  • 115 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Rock Suite Ocean Front ( One Bedroom ) with Personal Assistant

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
Bathrobes
  • 115 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite King

8.0 out of 10
Very good
(18 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
Bathrobes
  • 76 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Rock Royalty Ocean View King

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
Bathrobes
  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 1 King Bed with Sofa bed (Gold)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Down duvet
Egyptian cotton bed sheets
Premium bedding
Separate bedroom
  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite Deluxe

  • Sleeps 10
  • 2 Double Sofa Beds, 1 King Bed and 2 Double Beds

Suite Deluxe

  • Sleeps 7
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

Room Deluxe with Sea View

  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

Suite Deluxe with Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

Room Deluxe

  • Sleeps 4
  • 2 Double Beds

Suite Deluxe

  • Sleeps 7
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

Suite Deluxe

  • Sleeps 4
  • 1 Double Sofa Bed and 1 Double Bed

Family Room -7 guests- Deluxe

  • Sleeps 7
  • 2 Double Beds, 1 Double Sofa Bed and 1 Queen Bed

Room Superior with Garden View

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Suite Deluxe with Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite Deluxe

  • Sleeps 7
  • 2 Double Beds, 1 Queen Bed and 1 Double Sofa Bed

Room Luxury with Sea View

  • Sea view
  • Sleeps 3
  • 2 Queen Beds

Room Deluxe with Garden View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Suite Deluxe with Sea View

  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Suite Deluxe

  • Sleeps 7
  • 1 Double Sofa Bed, 2 Double Beds and 1 King Bed

Room Deluxe with Garden View

  • Sleeps 4
  • 2 Double Beds

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About the area

Cabo San Lucas

A luxury stay in Cabo San Lucas awaits you at Hard Rock Hotel Los Cabos All Inclusive. You'll be 5.6 km (3.5 mi) from Diamante Golf Courses and 10 km (6.2 mi) from Cabo San Lucas Country Club. Highlights at this all-inclusive hotel include 8 restaurants, 5 outdoor swimming pools and a full-service spa. .A relaxing visit to Rock Spa® can include deep-tissue massages and hot stone massages along with detox wraps, facials and mani/pedis. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the on-site free kids' club, gym and kids' swimming pool. A conference centre and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Sights within a 20-minute drive of this 4.5-property class Cabo San Lucas hotel include Marina Del Rey and The Arch.

What's nearby

  • Diamante Golf Courses - 7 min drive - 3.5 km
  • Quivira Golf Club - 13 min drive - 6.9 km
  • Marina Del Rey - 16 min drive - 10.0 km
  • Medano Beach - 16 min drive - 10.4 km
  • Solmar Beach - 17 min drive - 10.4 km

Getting around

  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.) - 51 min drive

Restaurants

  • ‪Cafetto - ‬1 min walk
  • ‪Los Gallos - ‬9 min walk
  • ‪Toro Steakhouse - ‬9 min walk
  • ‪Lagoon Bar - ‬19 min drive
  • ‪Kanpai Sushi Cabo - ‬8 min drive

About this property

Hard Rock Hotel Los Cabos All Inclusive

Luxury hotel on the beach, with 5 outdoor pools
Hard Rock Hotel Los Cabos All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hard Rock Hotel Los Cabos All Inclusive offers its guests a full-service spa, 5 outdoor swimming pools, a waterslide, and a health club. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

You'll find a business centre on site. A children's pool, spa services, and a complimentary children's club are also featured at the luxury Hard Rock Hotel Los Cabos All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Cabo San Lucas hotel.

  • 639 guestrooms or units
  • 8 dining venues
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Hard Rock Hotel Los Cabos All Inclusive offers 639 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets, down duvets and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This Cabo San Lucas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Rock Spa® has 36 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and detox wraps. The spa is equipped with a steam room. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 8 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 36 treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Due to strong currents, swimming is not permitted at this property’s public beach.

Access methods

Staffed front desk

Pets

  • Pets: MXN 3200 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 49 lb per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 3200 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hard Rock Hotel Los Cabos All Inclusive Cabo San Lucas
Hard Rock Los Cabos All Inclusive Cabo San Lucas
Hard Rock Los Cabos All Inclusive
Hard Rock Los Cabos All Inclusive Cabo San Lucas
All-inclusive property Hard Rock Hotel Los Cabos All Inclusive
Hard Rock Hotel Los Cabos All Inclusive Cabo San Lucas
Hard Rock Los Cabos All Inclusive
Hard Rock Los Cabos Inclusive

Frequently asked questions

What is the cancellation policy at Hard Rock Hotel Los Cabos All Inclusive?

Hard Rock Hotel Los Cabos All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hard Rock Hotel Los Cabos All Inclusive?

As of 30 July 2025, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Los Cabos All Inclusive on 17 Aug 2025 start from AU$697.23, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hard Rock Hotel Los Cabos All Inclusive?

Yep, Hard Rock Hotel Los Cabos All Inclusive has a free self car park.

Are there any beaches close to Hard Rock Hotel Los Cabos All Inclusive?

The closest beach to Hard Rock Hotel Los Cabos All Inclusive is Lover's Beach (8.8 km).

Is there a spa on site at Hard Rock Hotel Los Cabos All Inclusive?

Yep, Rock Spa® is available for guests. You'll enjoy heaps of services like detox wraps, facials and body treatments, as well as hot stone massages.

Does Hard Rock Hotel Los Cabos All Inclusive have a pool?

Hard Rock Hotel Los Cabos All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Hard Rock Hotel Los Cabos All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hard Rock Hotel Los Cabos All Inclusive?

Hard Rock Hotel Los Cabos All Inclusive features 5 outdoor pools, a full-service spa and a health club. All guestrooms come with premium bedding and 24-hour room service.

What makes Hard Rock Hotel Los Cabos All Inclusive a romantic place to stay?

A lounge bar and 24-hour room service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hard Rock Hotel Los Cabos All Inclusive.

Is Hard Rock Hotel Los Cabos All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Hard Rock Hotel Los Cabos All Inclusive is a hit with families.

Is there a free airport shuttle available at Hard Rock Hotel Los Cabos All Inclusive?

No, Hard Rock Hotel Los Cabos All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hard Rock Hotel Los Cabos All Inclusive?

Yep, they've got a lounge bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hard Rock Hotel Los Cabos All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hard Rock Hotel Los Cabos All Inclusive?

Cats and dogs are welcome at Hard Rock Hotel Los Cabos All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 22 kg per pet.

Hard Rock Hotel Los Cabos All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 517 out of 1000 reviews
Rating 8 - Good. 189 out of 1000 reviews
Rating 6 - Okay. 112 out of 1000 reviews
Rating 4 - Poor. 79 out of 1000 reviews
Rating 2 - Terrible. 103 out of 1000 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Siddharth

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Eduardo

Stayed 3 nights in Feb 2025

6/10 Okay

FRANCIA

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The hotel is beautiful and the food was delicious. However, the location was disappointing — there is no beach access due to the open sea, and the strong winds made it very cold. I was hoping to escape the cold but ended up in an even colder place. Unfortunately, we couldn't enjoy the pools or the beach, which made the vacation less enjoyable.
Stayed 6 nights in Apr 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service here was amazing, special shoutout to Mario Ruiz who made our vacation extra special. Reuben at the pool was also great as well as Tony from the activities team!
Stayed 7 nights in Apr 2025

10/10 Excellent

Hardik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

Navneet

Travelled with family and small children
Liked: Amenities
Great family resort and they really ensure they cater to adults and kids. Slides werw great and amazing service.
Stayed 7 nights in Apr 2025

2/10 Terrible

Steve

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I waited for over 1 hour standing to check in. Staffs are not polite. Especially, servers in restaurants treated customers rudely. When I order drinks or any services, servers were not serving in reasonable time unless I gave tips continuously.
Stayed 5 nights in Apr 2025

10/10 Excellent

Rich

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High energy, yet laid back luxury experience. The Hard Rock Hotel understands the assignment to engage kids of all ages to literally rock out! And when things get complicated or whether there was a mixup, the staff literally goes out of the way to resolve as best as they can. The bottom line is this is a big bang for your buck and a huge deposit for your memory bank! The Hard Rock’s work ethic, lively culture, and dynamic environments they create for both families and those singles living it up is truly amazing! At HRH, you are a star! Looking forward to the next trip to HRH’s in Mexico/l and DR soon!
Stayed 4 nights in Apr 2025

10/10 Excellent

Leo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1st time staying at A HARD ROCK property everything was excellent.
Stayed 3 nights in Apr 2025

8/10 Good

April

Stayed 4 nights in Apr 2025

10/10 Excellent

Sukhminder, Calgary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s all good
Stayed 6 nights in Apr 2025

10/10 Excellent

Luca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

8/10 Good

Reuben Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Took a very long time to check in upon arrival, almost an hour and a half. I've never had to wait that long to check into a resort. Staff was friendly and all our room service and other needs were met quickly. Food was good at restaurants and property was clean and well maintained. We enjoyed our stay but due to location of the resort we most likely would not return.
Stayed 4 nights in Apr 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Jocelin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Tejumade

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in Apr 2025

8/10 Good

Erick Heberto

Stayed 7 nights in Apr 2025

8/10 Good

Simranjot

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Tahira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came around Spring Break so it was loud and a lot off party. I didn't like that you had to run the shower, sinks,and bath tube hot water for atleast 20min for the water to get hot other than that everything else was good oh you are an hour away from the airport 30-40min away from the beach and
Stayed 4 nights in Apr 2025

10/10 Excellent

Ekampreet

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing! I would love to stay again. Food and staff were great. It was also very clean and safe :)
Stayed 4 nights in Apr 2025

8/10 Good

Dung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall property is beautiful, nice and clean. Most restaurant’s food was good. All restaurants accept walk in, except Zen you need a reservation. The staff were really good. Everyone super nice and helpful. We enjoy a nice couple massage at The Rock Spa. The location is to far from everything. Only transportation is a local cab out, but do offer uber coming back in. Their top shelf liquor option is great with all inclusive. PS you can’t swim in the ocean here, sea is rough. We had an ocean view room, but saw mostly construction. Overall we would return here in the future.
Stayed 4 nights in Apr 2025

10/10 Excellent

Mindi

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous stay!
Stayed 5 nights in Apr 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

leonel

Stayed 5 nights in Apr 2025