Hard Rock Hotel Los Cabos All Inclusive

Property class: 4.5

Photo gallery for Hard Rock Hotel Los Cabos All Inclusive

Aerial view
Creator video - submitted by Jet Set with Sarita
5 outdoor pools, open 8:00 AM to 7:00 PM, pool umbrellas, pool loungers
Flat-screen TV
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is AU$704
includes taxes & fees
12 May - 13 May

Explore the area

View map
Polígono 1, Fraccionamiento Diamante, Cabo San Lucas, BCS, 23473
  • Place, El Cardonal Golf Course
    ‪5 min drive‬
  • Place, Diamante Golf Courses
    ‪8 min drive‬
  • Place, Quivira Golf Club
    ‪22 min drive‬
  • Airport, San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪47 min drive‬

Room options

Rock Suite Ocean View Two Bedroom

  • Sleeps 7

Deluxe Family Two Bedrooms

  • Sleeps 7

Junior King Suite

  • Sleeps 3

Room Luxury with Sea View

  • 48 sq m
  • Sleeps 3

Room, Ocean View (Rock Royalty, King)

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 48 sq m
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

Suite, 1 Bedroom, Oceanfront (Rock, Swim-up, Personal Assistant)

  • Ocean view
  • 115 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Suite, 1 Bedroom, Terrace, Ocean View (Rock, Personal Assistant)

  • Ocean view
  • 115 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Suite, 1 Bedroom, Oceanfront (Rock, Personal Assistant)

  • 115 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Junior Suite (King)

8.0 out of 10
Very good
(23 reviews)
  • Garden view
  • 76 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Deluxe Room, Partial Ocean View (King)

8.2 out of 10
Very good
(80 reviews)
  • Partial ocean view
  • 48 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Deluxe Room (Swim-up King)

9.4 out of 10
Exceptional
(12 reviews)
  • Garden view
  • 48 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Deluxe Room, 2 Queen Beds, Partial Ocean View

7.2 out of 10
Good
(17 reviews)
  • Partial ocean view
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom, Ocean View (Rock, Personal Assistant)

  • Ocean view
  • 115 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Family Room, 2 Bedrooms (Deluxe)

9.0 out of 10
Wonderful
(2 reviews)
  • Garden view
  • 97 sq m
  • Sleeps 7
  • 2 Queen Beds and 1 King Bed

Suite, 2 Bedrooms, Terrace, Ocean View (Rock, Personal Assistant)

  • Ocean view
  • 164 sq m
  • Sleeps 7
  • 2 Queen Beds and 1 King Bed

Suite, 2 Bedrooms, Oceanfront (Rock, Swim-up, Personal Assistant)

  • Ocean view
  • 164 sq m
  • Sleeps 7
  • 2 Queen Beds and 1 King Bed

Suite, 2 Bedrooms, Oceanfront (Rock, Personal Assistant)

  • 164 sq m
  • Sleeps 7
  • 2 Double Beds and 1 King Bed

Deluxe Room, 2 Queen Beds (Gold)

8.6 out of 10
Excellent
(10 reviews)
  • Garden view
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Bedrooms, Ocean View (Rock, Personal Assistant)

  • Ocean view
  • 164 sq m
  • Sleeps 7
  • 2 Double Beds and 1 King Bed

Room, 2 Queen Beds, Ocean View (Rock Royalty)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 48 sq m
  • Sleeps 3
  • 2 Queen Beds

Deluxe Room, 1 King Bed with Sofa bed (Gold)

8.0 out of 10
Very good
(15 reviews)
  • Garden view
  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room Deluxe with Garden View

  • 48 sq m
  • Sleeps 4

Room Deluxe with Garden View

  • 48 sq m
  • Sleeps 4

Deluxe Partial Ocean View King

  • Sleeps 3

Deluxe Partial Ocean ViewTwo Queen Beds

  • Sleeps 3

Rock Royalty Ocean View King

  • Sleeps 3

Rock Royalty Ocean View Two Queen Beds

  • Sleeps 3

Rock Suite Swim Up Ocean Front Two Bedroom With Personal Assistant

  • Sleeps 7

Rock Suite Ocean Front Two Bedroom

  • Sleeps 7

Platinum Deluxe Room With Swim Up

  • Sleeps 3

Deluxe Platinum Room

  • Sleeps 2

Rock Suite Rooftop Terrace Ocean View Two Bedroom

  • Sleeps 7

Deluxe Gold Two Queen Beds

  • Sleeps 3

Rock Suite Swim-up Ocean Front One Bedroom

  • Sleeps 3

Rock Suite Ocean View One Bedroom

  • Sleeps 3

Rock Suite Ocean Front One Bedroom

  • Sleeps 3

Deluxe Swim-up King

  • Sleeps 4

Rock Suite Ocean Front One Bedroom With Personal Assistant

  • Sleeps 4

Rock Suite Ocean View One Bedroom With Personal Assistant

  • Sleeps 4

Rock Suite Swim-up Ocean Front One Bedroom With Personal Assistant

  • Sleeps 4

Deluxe Gold King Room

  • Sleeps 3

Rock Suite Rooftop O. View One Bedroom W/Assistant

  • Sleeps 3

Room Deluxe

  • 48 sq m
  • Sleeps 4

Room Deluxe with Sea View

  • 48 sq m
  • Sleeps 3

Family Room -7 guests- Deluxe

  • 96 sq m
  • Sleeps 7

Suite Deluxe with Sea View

  • 115 sq m
  • Sleeps 4

Suite Deluxe

  • 163 sq m
  • Sleeps 7

Suite Deluxe

  • 115 sq m
  • Sleeps 4

Suite Deluxe

  • 163 sq m
  • Sleeps 7

Suite Deluxe with Sea View

  • 115 sq m
  • Sleeps 4

Suite Deluxe

  • 163 sq m
  • Sleeps 7

Suite Deluxe with Sea View

  • 115 sq m
  • Sleeps 4

You may also like

About the area

Cabo San Lucas

A luxury stay in Cabo San Lucas awaits you at Hard Rock Hotel Los Cabos All Inclusive. You'll be 5.6 km (3.5 mi) from Diamante Golf Courses and 11.9 km (7.4 mi) from Marina Del Rey. Highlights at this all-inclusive hotel include 8 restaurants, 5 outdoor swimming pools and a full-service spa. .A relaxing visit to Rock Spa® can include deep-tissue massages and hot stone massages along with detox wraps, facials and mani/pedis. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the on-site free kids' club, gym and kids' swimming pool. A conference centre and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Sights within a 20-minute drive of this 4.5-property class Cabo San Lucas hotel include The Arch and Land's End.

What's nearby

  • El Cardonal Golf Course - 5 min drive - 2.3 km
  • Diamante Golf Courses - 8 min drive - 3.9 km
  • Eldorado Golf Club - 20 min drive - 7.3 km
  • Quivira Golf Club - 22 min drive - 9.6 km
  • Medano Beach - 35 min drive - 13.8 km

Getting around

  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.) - 51 min drive

Restaurants

  • ‪Toro Steakhouse - ‬9 min walk
  • ‪Zen - ‬2 min walk
  • ‪Quivira Steakhouse - ‬14 min drive
  • ‪Los Gallos - ‬9 min walk
  • ‪Sunlight - ‬1 min walk

About this property

Hard Rock Hotel Los Cabos All Inclusive

Hard Rock Hotel Los Cabos All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hard Rock Hotel Los Cabos All Inclusive offers its guests a full-service spa, 5 outdoor swimming pools, a waterslide, and a health club. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

You'll find a business centre on site. A children's pool, spa services, and a complimentary children's club are also featured at the luxury Hard Rock Hotel Los Cabos All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Cabo San Lucas hotel.

  • 639 guestrooms or units
  • 8 dining venues
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Hard Rock Hotel Los Cabos All Inclusive offers 639 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets, down duvets and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This Cabo San Lucas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Rock Spa® has 36 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and detox wraps. The spa is equipped with a steam room. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 8 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 36 treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Due to strong currents, swimming is not permitted at this property’s public beach.

Access methods

Staffed front desk

Pets

  • Pets: MXN 3200 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 49 lb per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 3200 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hard Rock Hotel Los Cabos All Inclusive Cabo San Lucas
Hard Rock Los Cabos All Inclusive Cabo San Lucas
Hard Rock Los Cabos All Inclusive
Hard Rock Los Cabos All Inclusive Cabo San Lucas
All-inclusive property Hard Rock Hotel Los Cabos All Inclusive
Hard Rock Hotel Los Cabos All Inclusive Cabo San Lucas
Hard Rock Los Cabos All Inclusive
Hard Rock Los Cabos Inclusive

Frequently asked questions

What is the cancellation policy at Hard Rock Hotel Los Cabos All Inclusive?

Hard Rock Hotel Los Cabos All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hard Rock Hotel Los Cabos All Inclusive?

As of 28 Apr 2026, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Los Cabos All Inclusive on 12 May 2026 start from AU$704, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hard Rock Hotel Los Cabos All Inclusive?

Yep, Hard Rock Hotel Los Cabos All Inclusive has a free self car park.

Are there any beaches close to Hard Rock Hotel Los Cabos All Inclusive?

The closest beach to Hard Rock Hotel Los Cabos All Inclusive is Medano Beach (10.1 km).

Is there a spa on site at Hard Rock Hotel Los Cabos All Inclusive?

Yep, Rock Spa® is available for guests. You'll enjoy heaps of services like detox wraps, facials and body treatments, as well as hot stone massages.

Does Hard Rock Hotel Los Cabos All Inclusive have a pool?

Hard Rock Hotel Los Cabos All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 7:00 PM.

Does Hard Rock Hotel Los Cabos All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hard Rock Hotel Los Cabos All Inclusive?

Hard Rock Hotel Los Cabos All Inclusive features 5 outdoor pools, a full-service spa and a health club. All guestrooms come with premium bedding and 24-hour room service.

What makes Hard Rock Hotel Los Cabos All Inclusive a romantic place to stay?

A lounge bar and 24-hour room service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hard Rock Hotel Los Cabos All Inclusive.

Is Hard Rock Hotel Los Cabos All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Hard Rock Hotel Los Cabos All Inclusive is a hit with families.

Is there a free airport shuttle available at Hard Rock Hotel Los Cabos All Inclusive?

No, Hard Rock Hotel Los Cabos All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hard Rock Hotel Los Cabos All Inclusive?

Yep, they've got a lounge bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hard Rock Hotel Los Cabos All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hard Rock Hotel Los Cabos All Inclusive?

Cats and dogs are welcome at Hard Rock Hotel Los Cabos All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 22 kg per pet.

Hard Rock Hotel Los Cabos All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 756 out of 1293 reviews
Rating 8 - Good. 219 out of 1293 reviews
Rating 6 - Okay. 133 out of 1293 reviews
Rating 4 - Poor. 75 out of 1293 reviews
Rating 2 - Terrible. 110 out of 1293 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Jeremy Ian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
If I could vote it 4.5 That's what I feel it should be. Only improvements would be less time share peeps trying to push the deal on whatever they were trying hard to push. And the baked goods in the cafe are always stale. I wouldn't eat anything in there unless you're drunk last midnight. And too many weddings. (Every night outside) Im 45 with a kid and I like night activity but man it's loud until midnight at least. Sometimes 1 am. But this resort has way better food than most & fantastic staff. It's clean and a newer building. (under construction on far nightside from the front. (looked like an add on...... ) noisey over on that wing only .
Stayed 7 nights in Jan 2026

10/10 Excellent

Geoffrey Ryan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay! The service was amazing - a special shout out to Mar, who went above and beyond throughout our stay. The food was excellent and we hope to be back.
Stayed 6 nights in Jan 2026

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Super friendly staff everywhere! Very good food at all the restaurants! Room cleaned early everyday.
Stayed 5 nights in Jan 2026

6/10 Okay

Terriann

Stayed 5 nights in Jan 2026

8/10 Good

Harpreet Kaur

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service was outstanding, just wished there was more resort style entertainment during the day
Stayed 4 nights in Jan 2026

2/10 Terrible

Matthew

Stayed 4 nights in Jan 2026

6/10 Okay

Jordan

Liked: Cleanliness, amenities, property conditions & facilities
Overall it was a good experience. Clean room, good food and drinks. The sales pitches felt too frequent and aggressive though, often having to say no multiple times to the same person before being left alone.
Stayed 7 nights in Jan 2026

10/10 Excellent

Gerald, Minneapolis

Liked: Cleanliness, amenities, property conditions & facilities
Clean, well maintained facilities, friendly and helpful staff.
At the pool.
Stayed 5 nights in Jan 2026

10/10 Excellent

Seann, Nanaimo

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Food was great and the Deluxe Family suite was perfect. We have 2 kids and 2 adults in our group. Poolside Wood fired pizza, Italian Restaurant and steakhouse were very good. Spa was great as well. Hydrotherapy session was great with steam room and sauna. Melli doing activities in the pool was awesome and kids enjoys volleyball and water aerobics daily. Our poolside waiters were Fredi and Neto and they were unbelievable. I didn’t want to go back to Mexico after my last Cancun visit but my wife convinced me to try Cabo and the Hard Rock. We went for 7 days and rooms were great and all had good mattresses, bathtubs and showers. Maid service each day was great as well. Nightly activities were great as well. Great place to watch NFL playoff football as well. Great atmosphere. Couldn’t really ask for more in a resort and the service from the 3 individuals above in particular made the stay next level and enjoyable beyond my expectations. Booking again next year.
Stayed 7 nights in Jan 2026

10/10 Excellent

Firdos

Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 3 nights in Jan 2026

10/10 Excellent

Tate

Stayed 5 nights in Dec 2025

8/10 Good

Yama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2026

10/10 Excellent

Dena Koerpel, Belmont

Liked: Cleanliness, property conditions & facilities
Everything was excellent!! We loved it! Room service was the BEST so fast and so good! The concierge Hussein went above and beyond for us. We couldn't find him when we were leaving to thank him personallywe had a terrible experience unfortunately with the people that were putting together the excursions and we’re offering free excursions in exchange change for having us attend a presentation. Our backs went out during the trip. We were in a lot of pain and we could not go on the excursion, nor could we walk around the whole property for the presentation when she misled me to believe that it was in a room sitting or something for one hour. Then when it came right down to it, it was going on extensive walks around the property and inspecting and looking at various rooms and things. Inappropriate for us we couldn’t do it so we tried to cancel, and then we were told that we would still have to pay for the excursion, even though we could not attend because of medical issues. Very, very disappointed at that and ultimately we got out of it and had to sign a settlement agreement saying we would not discuss it. Well, I’m discussing it now. I guess that’s OK because you asked for the info, you asked me to tell you how everything was and as far as the hotel goes, it was wonderful, but those services for those people that were doing that well that was abysmal, and I felt that they were liars and cheats, and just as bad as the people in the airport right before you walk outside in SJD. .
Stayed 10 nights in Dec 2025

6/10 Okay

Bonnie

resort was good, not many options and a little outdated.
Stayed 5 nights in Jan 2026

10/10 Excellent

Scott brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was amazing and will definitely come back next year
Stayed 7 nights in Jan 2026

2/10 Terrible

Pablo

Travelled with family and small children
Disliked: Amenities
This review is to inform, not complain or provide feedback. This is information I would have wanted before booking The hotel operates like a cruise ship. Activities run all day, but most are structured around cost control and operational efficiency rather than guest experience. Pool hours end early, rules are unusually restrictive, and policies are designed to simplify operations. The issue is that the entire operation is built around selling timeshare Despite being all-inclusive, it is only inclusive at a very basic level. Anything better requires payment, in many cases, payment is not possible unless you first go through the “Vacation Planning” desk, which is the disguised timeshare operation. The adults-only pool has no shade, while cabanas sit unused but can only be accessed through Timeshare desk. The spa credit offered at check-in also requires going through the same desk Restaurants are first-come-first-served, but lines can reach an hour. Food quality is consistently poor, not due to preparation but to low-quality industrial ingredients The kids club is heavily restricted. In a hotel of this size, limiting access to 15 children at a time, parents are made to reserve the day before. Staff are friendly but clearly inexperienced and unprepared In short, service is poor by design. Staff are polite and apologetic but powerless. If you are comfortable with friendliness masking minimal service, this hotel may work for you. I am not the target guest and not going back.
Stayed 4 nights in Jan 2026

10/10 Excellent

Meghna, SAN ANTONIO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good All Inclusive hotel.
Stayed 5 nights in Dec 2025

10/10 Excellent

Arman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 4.5 star for families - not as luxurious as proper 5 star resorts like Garza Blanca, but more kid-friendly amenities and entertainment.
Stayed 7 nights in Dec 2025

10/10 Excellent

Ashor, skokie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing Great i love it ❤️😍
Stayed 5 nights in Dec 2025

10/10 Excellent

Briana

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The food was absolutely amazing! The hotel staff were friendly and helpful and the circus show was amazing!
Stayed 10 nights in Dec 2025

10/10 Excellent

Nahad, Lorton

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing food everywhere on site, the best restaurants. Manual at the Mayan restaurant is the best server I’ve ever had!(And I’m from Vegas!) beautiful pools, great bar service and quality of alcohol! Can’t wait to come back later this year already!
Room service included
The best cafe
Views on views
Views
Stayed 5 nights in Dec 2025

10/10 Excellent

Shayla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean resort, lots to do.
Stayed 10 nights in Dec 2025

10/10 Excellent

Nakul

Stayed 6 nights in Dec 2025

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a wonderful week after Christmas at the Hard Rock Los Cabos. The resort is beautiful, the staff was friendly and the food was excellent, especially for an all inclusive. We loved our room- swim up suite. That was a great option for our family to have a more private pool in the afternoons. The room was not that large, but it worked for our family of three. Our favorite restaurants were Umo, Zen and Toro. Visited the spa for a few massages one day and that was a great experience as well. Would definitely recommend!
Stayed 6 nights in Dec 2025

10/10 Excellent

Jacob Cole

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome experience! Room housekeeping was great, bar service was excellent. Welcome mimosas at the Market was a nice way to start each day. Lots of entertainment for the kids. Appreciated the entertainment staff, although could use more female dancers. Pool seats were hard to come by, but staff was very helpful. All of our dining experiences were wonderful, except the first night we ate at the main area Mexican restaurant and the service was a little slow. Italian and Japanese were our favorite. Staff were all very friend and attentive. We booked 2 tours through the hotel, and they were smooth sailing from transportation to tour guides. All excellent! Spa service was very nice with the perk of complementary hydrotherapy. Massage was just ok as the pressure was a little light. Will definitely recommend and plan to return! Gracias
Stayed 6 nights in Dec 2025