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Vista Encantada Spa Resort & Residences

4.5 star property
Luxury resort on the beach, with 2 outdoor pools

Photo gallery for Vista Encantada Spa Resort & Residences

Indoor pool, 2 outdoor pools, open 7:00 AM to 9:00 PM, free pool cabanas
Indoor pool, 2 outdoor pools, open 7:00 AM to 9:00 PM, free pool cabanas
2 bars/lounges, poolside bar
Beach/ocean view
Indoor pool, 2 outdoor pools, open 7:00 AM to 9:00 PM, free pool cabanas

Reviews

8.6 out of 10
Excellent

Popular amenities

  • On private beach
  • All-inclusive
  • Breakfast available
  • Bar
  • Hot tub
The current price is AU$965
includes taxes & fees
2 May - 3 May

Explore the area

Map
Carretera Transpenisnsular Km 7.3, Cabo San Lucas, BCS, 23455
  • Cabo del Sol Golf
    ‪6 min walk‬
  • Santa Maria Beach
    ‪8 min drive‬
  • Medano Beach
    ‪13 min drive‬
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪37 min drive‬

Room options

View all photos for One Bedroom Suite Ocean View

One Bedroom Suite Ocean View

One Bedroom Suite Ocean View

Highlights

Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • Ocean view
  • 155 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Suite Ocean View, Plunge Pool

Terrace/patio

Two Bedroom Suite Ocean View, Plunge Pool

Highlights

Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • Ocean view
  • 219 sq m
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Three Bedroom Residence Ocean Vista, Plunge Pool

Three Bedroom Residence Ocean Vista, Plunge Pool | Living area

Three Bedroom Residence Ocean Vista, Plunge Pool

Highlights

Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • Ocean view
  • 267 sq m
  • Sleeps 8
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Premium House, 3 Bedrooms, Private Pool, Ocean View

Premium House, 3 Bedrooms, Private Pool, Ocean View | Private pool

Premium House, 3 Bedrooms, Private Pool, Ocean View

Highlights

Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
  • Ocean view
  • 294 sq m
  • Sleeps 10
  • 2 King Beds, 2 Double Beds and 1 Large Single Sofa Bed

View all photos for Four Bedroom Residence Ocean Vista, Plunge Pool

Four Bedroom Residence Ocean Vista, Plunge Pool

Four Bedroom Residence Ocean Vista, Plunge Pool

Highlights

Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • Ocean view
  • 331 sq m
  • Sleeps 12
  • 2 King Beds, 2 Queen Beds, 2 Double Beds and 1 Double Sofa Bed

View all photos for Signature House, 4 Bedrooms, Private Pool, Ocean View

Signature House, 4 Bedrooms, Private Pool, Ocean View | Terrace/patio

Signature House, 4 Bedrooms, Private Pool, Ocean View

Highlights

Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
  • Ocean view
  • 539 sq m
  • Sleeps 12
  • 2 King Beds, 4 Double Beds and 1 Double Sofa Bed

View all photos for Luxury Villa, 2 Bedrooms, Ocean View

Luxury Villa, 2 Bedrooms, Ocean View | Living area

Luxury Villa, 2 Bedrooms, Ocean View

Highlights

Patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • Ocean view
  • 220 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

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About the area

Cabo San Lucas

A luxury stay in the heart of Cabo San Lucas awaits you at Vista Encantada Spa Resort & Residences. You'll be 0.5 km (0.3 mi) from Cabo del Sol Golf and 4.7 km (2.9 mi) from Medano Beach. Highlights at this beachfront resort include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the resort. Spend the day at the private beach where you'll find free beach club on site, and enjoy the 2 indoor tennis courts and indoor swimming pool. Additionally, you'll find free Wi-Fi in public areas, a gym and a hot tub. Each morning buffet breakfast is served between 7:00 AM and noon. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 4.5-property class Cabo San Lucas resort include Santa Maria Beach and Chileno Beach.
View more Resorts in Cabo San LucasOpens in a new window

What's nearby

  • Cabo del Sol Golf - 6 min walk - 0.5 km
  • Santa Maria Beach - 8 min drive - 6.4 km
  • Medano Beach - 13 min drive - 11.0 km
  • The Arch - 16 min drive - 14.8 km
  • Lover's Beach - 22 min drive - 14.9 km

Getting around

  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.) - 37 min drive

Restaurants

  • ‪Lobby Bar - ‬7 min drive
  • ‪La Cevichería - ‬7 min drive
  • ‪RosaNegra - ‬13 min walk
  • ‪El Eden Tequila Bar - ‬4 min walk
  • ‪Sunset Da Mona Lisa - ‬12 min drive

About this property

Vista Encantada Spa Resort & Residences

Luxury resort on the beach, with 2 outdoor pools
Some rates at Vista Encantada Spa Resort & Residences are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the sandy beach. At Vista Encantada Spa Resort & Residences, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. This luxury resort also offers a children's pool, a hot tub and a steam room. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available.

This 4.5-star Cabo San Lucas resort is smoke free.

  • 37 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • 4827 sq ft of conference space
  • 448 sq. m of conference space
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • ATM
  • Lift
  • No smoking on site
  • Bar by the pool
Vista Encantada Spa Resort & Residences offers 37 air-conditioned accommodations, which are accessible via exterior corridors, and features washers/dryers and minibars. Rooms open to patios. This individually decorated and furnished accommodation has separate sitting areas. Beds feature premium bedding. A pillow menu is available. 50-inch plasma televisions come with premium satellite channels. Accommodation at this 4.5-star resort has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers, bathrobes, slippers and designer toiletries.

This Cabo San Lucas resort provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

The on-site spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: USD 38 for adults and USD 19 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 indoor tennis courts
  • 2 outdoor pools
  • Basketball
  • Children's pool
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool (guest access)
  • Sauna
  • Shopping centre
  • Steam room
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room babysitting
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Indoor pool
  • Laundry facilities
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference centre (4,827 square foot of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Firepit
  • Free pool cabanas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch plasma TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Chef service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Hob
  • Kitchen
  • Microwave
  • Minibar
  • Refrigerator
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Electrical adapters
  • Fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

  • Pets and service animals are not allowed at Vista Encantada Spa Resort & Residences

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.02 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 38 for adults and from USD 19 for children
  • Airport shuttle fee: USD 138 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Vista Encantada & Residences
Vista Encantada Spa Resort & Residences Resort
Vista Encantada Spa Resort & Residences Cabo San Lucas
Vista Encantada Spa Resort & Residences Resort Cabo San Lucas

Frequently asked questions

What is the cancellation policy at Vista Encantada Spa Resort & Residences?

Vista Encantada Spa Resort & Residences offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Vista Encantada Spa Resort & Residences?

As of 30 Apr 2025, prices found for a 1-night stay for 2 adults at Vista Encantada Spa Resort & Residences on 2 May 2025 start from AU$958.30, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Vista Encantada Spa Resort & Residences?

Yep, Vista Encantada Spa Resort & Residences has a free self car park and free valet parking.

Are there any beaches close to Vista Encantada Spa Resort & Residences?

Yep, Vista Encantada Spa Resort & Residences is a short 20-minute walk from Playa Barco Varado. Fun beach activities include snorkelling.

Is there a spa on site at Vista Encantada Spa Resort & Residences?

Yep, there is an onsite spa at Vista Encantada Spa Resort & Residences. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Vista Encantada Spa Resort & Residences have a pool?

Take your pick from 2 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 7:00 AM to 9:00 PM.

What luxury perks are available at Vista Encantada Spa Resort & Residences?

Vista Encantada Spa Resort & Residences features a private beach, 2 outdoor pools and a full-service spa. All guestrooms come with premium bedding, 24-hour room service and espresso makers.

What makes Vista Encantada Spa Resort & Residences a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding and private patios in the guestrooms, help set the scene for a romantic weekend at Vista Encantada Spa Resort & Residences.

Is Vista Encantada Spa Resort & Residences family-friendly?

You bet! With amenities such as a children's pool and a private beach, as well as childcare services in the guestrooms, it's no surprise that Vista Encantada Spa Resort & Residences is a hit with families.

Does Vista Encantada Spa Resort & Residences serve breakfast?

Yeah, buffet brekkie is served daily from 7:00 AM to noon.

Is there a free airport shuttle available at Vista Encantada Spa Resort & Residences?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Vista Encantada Spa Resort & Residences?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Vista Encantada Spa Resort & Residences?

Check-in begins at 4:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Vista Encantada Spa Resort & Residences?

No, pets and service animals are not allowed.

Is there a golf course on site at Vista Encantada Spa Resort & Residences?

There is a golf course next to Vista Encantada Spa Resort & Residences.

Vista Encantada Spa Resort & Residences Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 20 out of 30 reviews
Rating 8 - Good. 2 out of 30 reviews
Rating 6 - Okay. 5 out of 30 reviews
Rating 4 - Poor. 2 out of 30 reviews
Rating 2 - Terrible. 1 out of 30 reviews

9.6/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it I will be going back next year!
Stayed 2 nights in Aug 2024

10/10 Excellent

Jeffrey A

Stayed 1 night in Jul 2024

10/10 Excellent

Sherry L

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Very expensive food and drinks if you don’t do all inclusive … but it is good. Not sure worth the price if we stayed a week but Delicous food and very good food. We stayed one night when flight was cancelled
Stayed 1 night in Jul 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Leydi Laura Ford

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cada año vicito este hotel ,esta vez estube en Vista encantada mi experiencia fue unica.Desde que llegamos hasta que nos fuimos .Las personas son muy amables y te hacen sentir como en casa ,la comida super y con mucha variedad,El dasayuno en las Maria's lo mejor .Los restaurantes super. Tuve la oportunidad de ir al SPA es unico nunca he visto otro igual. Yo fui en plan familiar y es muy seguro.
Stayed 4 nights in Jun 2023

4/10 Poor

Melissa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jun 2023

10/10 Excellent

Weidong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Erica

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Overall, I would not recommend this hotel. There are some positive aspects such as the rooftop pool and the gym which are both beautiful. The rooms seem like they were designed by a completely different company than the other facilities. Vista Encantada is right next to Hacienda Encantada which makes it very easy to use both facilities. Our room (two bedroom) was VERY spacious but that is the only positive on the room. The decorations are bizarre. There are knick knacks and fake flowers and strange artwork everywhere. I even tried to put some of the knick knacks away to help with the vibe but the vases of fake flowers which are on almost every surface (coffee tables, bathroom counters, bedside tables) are literally glued to the counter so they cannot be removed. There was a single prescription pill left on the floor of my 2 year old sons room, which after googling determined it was a prescription sleeping pill. I was horrified that this was missed as he could have easily discovered this and put it in his mouth. After bring this to the attention of the front desk there was very little acknowledgement of this and just a simple "sorry for that". Lastly, one of the bedrooms smelled SO strongly of onions and peppers being cooked that it seemed like the restaurant kitchen was literally venting the stove into the room. After bringing this to the attention of the hotel, they just sprayed an insane amount of air freshener to cover it which got rid of the smell but was almost worse.

10/10 Excellent

Ronald, Brea

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2022

8/10 Good

roberto carlos

Stayed 4 nights in Jun 2022

10/10 Excellent

Nicole Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our family’s first time in Cabo and we’re thrilled that we chose this resort. It was beautiful, secure, and incredibly friendly. As a single mom traveling with my three kids, we felt so cared for and safe. Raul, Trinidad, Paul, Cynthia, and Alejandra were amazing! We will definitely be back. I miss the rooftop pool so much already!
Stayed 4 nights in Mar 2022

10/10 Excellent

Douglas LeRoy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to cabo for my Bachelorette and had 9 other girls with me, so i booked the 4 bedroom penthouse. Best decision i made hands down. The penthouse was everything that we asked for and more. We never felt squished or anything. Each room had their own bathroom with 2 sinks. Also, another guest bathroom next to the kitchen. We had 2 balconies, one of them was huge and had a plunge pool/jacuzzi and bbq grill. Also, the staff was amazing, they did so much and beyond what we asked for if we needed anything. They have a covid test area as well, so it was very convenient and very quick to do if you need it to fly back home. Their rooftop breakfast buffet was very delicious and where it was located had breathtaking views at every turn you look out. The resort sat kind of on a cliff, so we had views of the ocean on both sides and in front was the view of a cliff with a light house and a small beautifully architectured church. The infiniti pool was very nice. Had the best view as well. I will definitely come back here. You have gained a loyal costumer. Highly recommend
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Room was beautiful and had a beautiful view
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Breathtaking views and great gardens/pools/restaurants. Cons: Front Desk/Concierge service via phone is very very slow. Hardly anyone answers and if they do, it takes them a long time too. May be they're short staffed, but it was frustrating at times.
Stayed 4 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There racist
Stayed 4 nights in Jun 2021

6/10 Okay

Jessica

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Better to spend your time elsewhere

This place was a massive disappointment. The reception service ruined things for us and our room was directly under the lobby. Starting at 6am, chairs were loudly moved across wood floors for an hour. It was pretty clean. Waitstaff were generally great. BUT, from the airport to our departure we often had to deal with reception staff who didn't seem to have a clue and didn't make any effort to streamline the check-in process or help us with activities we had planned. First, we booked the airport shuttle with them and we had to wait about 40 minutes after our flight for the shuttle with our baggage in the extreme heat. Then the check in process took two hours. They tried telling us we owed the entire amount we'd prepaid for our stay and wanted receipts. This gave me no confidence in them off the bat. First, they sent us to the timeshare line. Side note, staff would often try and solicit us for said timeshare during our stay. VERY annoying. We bought a tour through them before our arrival (which, great decision because the concierge was either never there or there was a huge line). I emailed about this tour in advance because they had no confirmation number. Took 40 minutes of sitting at reception to work that out. We bought the all inclusive and no one told us in advance that we'd need reservations for dinner at most of the restaurants, which were pretty much buffet only the entire time and not quality. We didn't get welcome package or many other details that had been promised.
Stayed 5 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2021

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

Beautiful private pool with a view — we saw whales from our patio. The landscaping, grounds, and overall atmosphere is well appointed and quiet to create the restful environment we hoped for. Great food in each of the restaurants. Very attentive and friendly staff to help you book excursions. We hope to be back and bring family.
Stayed 4 nights in Dec 2020

10/10 Excellent

ElenaS, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there for 5 days 4 nights over thanksgiving, it was a wonderful stay. The hotel has beautiful view of the hills and ocean! The rooftop pool is amazing! The staff was friendly and very helpful especially our personal butler Omar! Definitely recommend this hotel to my friends!
Stayed 4 nights in Nov 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Vista was very underwhelming for us after having stayed at Hacienda Encantada and being married there. We had high expectations for the food, drinks, and overall quality of service to exceed what we had experienced at Hacienda and it did not even come close but with a much higher price. We spent most of our weekend trip at Hacienda Encantada due to poor customer service at both bars and poor quality food for an extremely high price at the restaurant at Vista.
Stayed 2 nights in Oct 2020

6/10 Okay

Cory, Dallas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No restaurants are open yet. Only very ok room service
Stayed 3 nights in Jun 2020

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 5 nights in Dec 2019

6/10 Okay

Soso, San jose

Travelled with family
Liked: Cleanliness
New property, really needs to “work out the kinks.”
Stayed 5 nights in Dec 2019

10/10 Excellent

Sunil, SF Bay Area

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at this property was a memorable experience of true guest service, amenities, and quality of food. Will definitely recommend!
Stayed 6 nights in Dec 2019