6/10 Okay
Jennifer
Travelled with family, Travelled with family and small children
27 Apr 2025
Liked: Amenities
Disliked: Property conditions & facilities
This was our second visit here. I was expecting to have a similar experience but I have to say I was disappointed this time. First, we were there for 5 days and never had hot water! Cold if not like warm showers were awful. Apparently, multiple buildings did not have hot water and this has been going on for some time…. The first night we came back from dinner and water was pouring in from the ceiling at nearly 10 pm from the air conditioner. You could tell by the horrible looks of the ceiling that this was not the first time. They did fix it but did not clean up or offer any apologies.
I was more disappointed by the food this time. Tazuna was good but not outstanding like last time. The Zao Shen service was awful this time. The server could seemed inconvenienced by our presence.
The La Frida service was all about the upsale. Food was good but I explicitly expressed my despise of onions (tough one in Mex) and everything but one dish still came out with onions.
Quivera was great for breakfast but it took FOREVER to get our food. I felt like it was a ploy to get us to succumb to the sales pitch.
Kids still enjoyed the trip and did not have any complaints with the ice cream at the Market. Age 10 and 12.
Jennifer
Stayed 4 nights in Apr 2025