2/10 Terrible
Tina
Travelled with family
11 Feb 2024
Liked: Cleanliness, staff & service, property conditions & facilities
On arrival we were asked for a deposit, which there had been no mention of at the time of booking, also that it would be returned in 10 days.
On been shown out room, we had booked the triple en suite, that was shown as available on Expedia, I was travelling with my 16 year old son, and we were told the triple room was not available, do I've spent 2 nights sharing a bed with him
The room was clean, however no glasses or cups in the room. The TV did not work, it shows the channels but on reporting it to reception we were told when he came to sort it that it was the weather affecting it, however the leave a message note book in the. Room has entries where other guests have said the dame we were advised to choose a DVD to watch instead.
The plug on the side of the bath, was in fact the plug for the sink, o had to go to reception to request that as no phones on the room.
The pillows on the bed are actually cushion size fo difficult to get comfy. The air con didn't work, and the bathroom fan was very noisy.
There were plus points, toiletries in bathroom l'Occtaine, the decor in the communal areas and the bathroom were lovely. The 3 staff I encountered were very friendly and polite.
Given the location was just a couple of minuted walk to who we were visiting, would consider staying here again, it's on great public transport routes, lots of places to eat, shop and socialise, and for a last minute booking ok priced for a weekend in London.
Check out is at 11, but place to leave bags.
Tina
Stayed 2 nights in Feb 2024