Fairmont Chateau Lake Louise

4.0 star property
Lakefront hotel with 3 restaurants and full-service spa

Photo gallery for Fairmont Chateau Lake Louise

2 bars/lounges, gastropub, lobby lounge
Exterior
1 bedroom, premium bedding, in-room safe, desk
Lobby
Meeting facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Pet-friendly
  • Hot tub
  • Parking available
The current price is AU$785
includes taxes & fees
27 Oct - 28 Oct

Explore the area

View map
111 Lake Louise Drive, Lake Louise, AB, T0L1E0
  • Place, Lake Louise
    ‪5 min walk‬
  • Place, Lake Louise Mountain Resort
    ‪13 min drive‬
  • Place, Lake Louise Gondola
    ‪13 min drive‬

Room options

Fairmont Gold, Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Premium bedding
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite, 2 Queen Beds, Lake View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
  • Lake view
  • Sleeps 5
  • 2 Queen Beds

Junior Suite, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
  • Sleeps 5
  • 2 Queen Beds

Junior Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

Fairmont Gold, Junior Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(17 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

Fairmont Gold, Room, 2 Queen Beds, Lake View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Mountain View (Fairmont)

9.0 out of 10
Wonderful
(35 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
  • 21 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Queen Beds

9.2 out of 10
Wonderful
(21 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
  • 34 sq m
  • Lake view
  • Sleeps 5
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Lake View

8.6 out of 10
Excellent
(15 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
  • 34 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed (Fairmont)

8.8 out of 10
Excellent
(37 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
  • 21 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

Fairmont Gold, Junior Suite, Lake View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Premium bedding
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
  • 65 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 1 King Bed

Junior Suite, 1 King Bed

9.6 out of 10
Exceptional
(10 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 39 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds (Mount Temple, 2 Queen Beds)

8.8 out of 10
Excellent
(29 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
  • 41 sq m
  • Sleeps 5
  • 2 Queen Beds

Fairmont Gold, Junior Suite, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
  • Sleeps 5
  • 2 Queen Beds

Deluxe Room, 1 King Bed (Mount Temple, 1 King Bed)

8.6 out of 10
Excellent
(14 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
  • 41 sq m
  • Sleeps 3
  • 1 King Bed

Fairmont Gold, Room, 1 King Bed

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
  • 20 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

Fairmont Gold, Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed (Fairmont)

8.4 out of 10
Very good
(18 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Bathtub Grab Bars (Mount Temple)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Roll-in Shower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
Blackout curtains
  • Sleeps 3
  • 1 King Bed

About the area

Lake Louise

A luxury stay in Lake Louise awaits you at Fairmont Chateau Lake Louise. Within a 5-minute stroll you'll find Lake Louise and Fairview Lookout within a 15-minute walk. Highlights at this eco-friendly hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include massages, aromatherapy and mani/pedis along with access to the hot tub. The fine-dining restaurant, Fairview Bar & Restaurant, serves American cuisine and is open for lunch and dinner. Alpine Social is the hotel's own gastropub, serving drinks along with dinner. Enjoy the indoor swimming pool, gym, Hot tub and steam room. Plus you'll find a conference centre, a coffee shop/cafe and a snack bar/deli. Full breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of valet parking. .Within a 15-minute drive of this 4-property class Lake Louise hotel, attractions include Banff National Park and Lake Louise Mountain Resort.

What's nearby

  • Lake Louise - 5 min walk - 0.4 km
  • Helen Lake Trail - 7 min drive - 2.4 km
  • Lake Louise Mountain Resort - 13 min drive - 8.8 km
  • Lake Louise Gondola - 13 min drive - 8.8 km
  • Herbert Lake - 14 min drive - 11.6 km

Getting around

  • Lake Louise Station - 7 min drive
  • Calgary International Airport (YYC) - 130 min drive

Restaurants

  • ‪Laggan's Mountain Bakery & Delicatessen - ‬7 min drive
  • ‪Trailhead Cafe - ‬7 min drive
  • Lake Agnes Tea House
  • ‪Powder Keg Lodge (Lake Louise) - ‬12 min drive
  • ‪Temple Lodge - ‬26 min drive

About this property

Fairmont Chateau Lake Louise

Lakefront hotel with 3 restaurants and full-service spa
Fairmont Chateau Lake Louise offers its guests a full-service spa, an indoor pool, and a health club. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges.

Business amenities include a business centre, 11 meeting rooms, and limo/town car service. Event space at this hotel measures 36000 square feet (3344 square metres) and includes a conference centre. A hot tub, a steam room, and spa services are also featured at the luxury Fairmont Chateau Lake Louise. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Lake Louise hotel.

  • 539 guestrooms or units
  • 8 levels
  • 2 buildings
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 36000 sq ft of conference space
  • 3344 sq. m of conference space
  • Built in 1890
  • Deli
  • Ski lift tickets
  • Ski equipment storage
  • Ski equipment rentals
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
Fairmont Chateau Lake Louise offers 539 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. Smart televisions come with cable channels and pay-per-view films.

Bathrooms include a combined bath/shower unit, bathrobes, designer toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Microwaves, fridges and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

The on-site spa has massage/treatment rooms. Services include body wraps, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Historic Hotels of the World.

Similar properties

Property amenities

Parking and transport

  • Electric car charging station on site
  • Ski shuttle nearby
  • Limo/town car service
  • Parking on site (CAD 45 per day; includes in/out privileges)
  • Valet parking on site (CAD 55 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 43 for adults and CAD 21.50 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Alpine Social
  • Fairview Bar & Restaurant
  • Lakeview Lounge
  • Louiza
  • Walliser Stube

Things to do

  • Bicycle rentals
  • Cross-country skiing
  • Full-service spa
  • Health club
  • Horseback riding/rentals
  • Hot tub
  • Ice skating
  • Indoor pool
  • Mountain biking
  • Rowing/canoeing
  • Shopping
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Snowshoeing
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Microwave on request
  • Refrigerator on request
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Conference centre (36,000 square foot of space)

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On a lake
  • Picnic area
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair-accessible path to lift

More

  • 2 buildings
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1890
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Pay films
  • Smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 85 per accommodation, per night (maximum CAD 350 per stay)
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately CAD 43 for adults and from CAD 21.50 for children
  • Self-parking fee: CAD 45 per day (in/out privileges)
  • Valet parking fee: CAD 55 per day (in/out privileges)
  • Pet fee: CAD 85 per accommodation, per night (maximum CAD350 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector, a security system and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chateau Fairmont
Chateau Fairmont Lake Louise
Fairmont Chateau
Fairmont Chateau Lake Louise Hotel
Fairmont Chateau Hotel Lake Louise
Fairmont Chateau Lake Louise
Lake Louise Chateau
Lake Louise Chateau Fairmont
Lake Louise Fairmont
Lake Louise Fairmont Chateau
Fairmont Chateau Hotel
Fairmont Hotel Lake Louise
Fairmont Lake Louise
Chateau Lake Louise
The Fairmont Chateau Lake Louise
Fairmont Chateau Lake Louise Resort
Fairmont Chateau Resort
Chateau Lake Louise
Fairmont Chateau Lake Louise Hotel Lake Louise
Lake Louise Fairmont
Fairmont Lake Louise
Fairmont Hotel Lake Louise
The Fairmont Chateau Louise

Frequently asked questions

What is the cancellation policy at Fairmont Chateau Lake Louise?

Fairmont Chateau Lake Louise offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fairmont Chateau Lake Louise?

As of 27 Sept 2025, prices found for a 1-night stay for 2 adults at Fairmont Chateau Lake Louise on 27 Oct 2025 start from AU$785.48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fairmont Chateau Lake Louise?

Yep, Fairmont Chateau Lake Louise has a self car park with in/out privileges for CAD 45 per day.

Is there a spa on site at Fairmont Chateau Lake Louise?

Yep, there is an onsite spa at Fairmont Chateau Lake Louise. You'll enjoy heaps of services like body wraps, body scrubs and body treatments.

Does Fairmont Chateau Lake Louise have a pool?

Fairmont Chateau Lake Louise has an indoor pool. The pool is open 6:00 AM to 11:00 PM.

What luxury perks are available at Fairmont Chateau Lake Louise?

Fairmont Chateau Lake Louise features a full-service spa, a health club and an indoor pool. All guestrooms come with premium bedding and late-night room service.

What makes Fairmont Chateau Lake Louise a romantic place to stay?

1 hot tub and a bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Fairmont Chateau Lake Louise.

Is Fairmont Chateau Lake Louise family-friendly?

You bet! With amenities such as a deli and a picnic area, as well as free infant beds in the guestrooms, it's no surprise that Fairmont Chateau Lake Louise is a hit with families.

Does Fairmont Chateau Lake Louise serve breakfast?

You bet, full brekkie is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Fairmont Chateau Lake Louise?

No, Fairmont Chateau Lake Louise does not offer an airport shuttle service.

Is there a bar or restaurant at Fairmont Chateau Lake Louise?

Yep, you can grab a meal at Fairmont Chateau Lake Louise's onsite restaurant that serves American cuisine.

What time are check-in & check-out at Fairmont Chateau Lake Louise?

Check-in begins at 4:00 PM. Check-out time is noon.

Reviews

Fairmont Chateau Lake Louise Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 764 out of 1011 reviews
Rating 8 - Good. 136 out of 1011 reviews
Rating 6 - Okay. 70 out of 1011 reviews
Rating 4 - Poor. 19 out of 1011 reviews
Rating 2 - Terrible. 22 out of 1011 reviews

Reviews

10/10 Excellent

Liberty, Coronado

Liked: Cleanliness, staff & service, property conditions & facilities
Phenomenal
Stayed 1 night in Jun 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jun 2025

10/10 Excellent

Dong

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good location and good view
Stayed 1 night in Jun 2025

10/10 Excellent

Ryuichi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 1 night in Jun 2025

10/10 Excellent

Rajeev

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place!
Stayed 5 nights in Jun 2025

10/10 Excellent

harish

Stayed 3 nights in May 2025

4/10 Poor

Judy

Stayed 2 nights in Jun 2025

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service like no other we have experienced
Stayed 1 night in Jun 2025

10/10 Excellent

Abhinav

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great experience
Stayed 1 night in Jun 2025

2/10 Terrible

Sunghoon

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
On June 9th, I checked in at 12:30 PM, went to the boathouse for a canoe at 1 PM, had a great time, and returned to my room around 3 PM. When I left my room around 5 PM to look around the hotel, a staff member stood in front of the door to clean the room and asked if I needed the room cleaned. I said “NO.” After dinner, I came back to my room, and the staff member was still standing in front of the door. When I entered the room, I saw signs that someone had entered the room. The staff member had cleaned the room. I had left my belongings and my underwear lying around, but the staff member had just come in and cleaned the room. I was so embarrassed and ashamed. The fact that someone else had seen my underwear was so shocking. When I went to the front desk to talk to them, they told me as if nothing had happened. My underwear was lying around, but they said it was nothing… I have stayed at many hotels, but this was the first time they came in and cleaned the room without even staying a night. I am still thinking about legal approach.
Stayed 1 night in Jun 2025

10/10 Excellent

ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exceeded our expectations
Stayed 3 nights in Jun 2025

10/10 Excellent

Myrna

Stayed 1 night in Jun 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities
All staff members were friendly & helpful. Comfortable & great views Accessibility access in & out of the hotel is difficult, there is only one exit to the lake without steps however you have to navigate 3 sets of door, only 1 has a push button
Stayed 1 night in Jun 2025

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the Fairmont Chateau the first week of June 2025...it is an amazing property...magical is the only word to describe the breauty of the property. We were greeted to a wonderful bottle of prosecco and a scrumptous lemon chocolate tart in celebration of our 50th anniversary. The property has a wide array of restaurants from the $$$$$ to $$$. The staff and food at all of them were excellent! The hotel staff was friendly and went above the service one experiences at other hotels...from setting up your luggage to fetching a bucket of ice...can't wait to return! Texas
Stayed 4 nights in Jun 2025

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Love the attentiveness of the staff this place is beautiful.
Stayed 2 nights in Jun 2025

10/10 Excellent

Shervin

Stayed 2 nights in Jun 2025

10/10 Excellent

KAMAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Charles Chan

Travelled with family
Liked: Amenities, property conditions & facilities
scenery
Stayed 3 nights in May 2025

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic service
Stayed 1 night in May 2025

10/10 Excellent

minji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Daryl

Stayed 1 night in Apr 2025

10/10 Excellent

Timothy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Chateau Fairmont is a beautiful hotel. I loved the view from my room. We were celebrating our 41st anniversary here. During our dinner they gave us complimentary proseco champagne.
Stayed 1 night in May 2025