At Novotel Kuala Lumpur City Centre you'll be within just a 5-minute stroll of Pavilion Kuala Lumpur and within 15 minutes of Petronas Twin Towers. Highlights at this hotel include a full-service spa, a restaurant, and an outdoor swimming pool.
A day of pampering at The Zen Spa can include deep-tissue massages, hot stone massages, body scrubs, and facials along with access to the spa tub. The restaurant, The Square, serves international cuisine and is open for breakfast, lunch, and dinner. Gourmet Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the gym and kids' swimming pool. Conference space and a business center are among the business amenities offered. Plus you'll find free WiFi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also self parking, along with the convenience of an airport shuttle.
Places within a 30-minute walk of this 4-star Kuala Lumpur City Centre hotel include Kuala Lumpur Tower and Petaling Street.
Novotel Kuala Lumpur City Centre ratings based on 25 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Novotel Kuala Lumpur City Centre
Everyone (19)Couples (3)Family (3)
4 out of 5
Good location
Pros:Location
Cons:Cleanliness of the rooms, older bathrooms a bit mouldy.
Only bath towels were replaced. The hand towels weren’t replaced the entire stay.
Location:Easy access to KLCC walkway, Aquarium, Petronas Towers, Pavillon Shopping Mall, Public Transports
Busy hotel, that needs updating in the rooms and elevators, long waits to get down in the morning.
Great location, cannot fault the staff.
Posted by a verified traveller on 25 Jul. 2018
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Comment from Hotel Management
26 Jul. 2018
by Executive Assistant Manager
Thank you for your feedback, it is important to us. I wish your experience had been better. Despite this we hope you will visit us again once we have renovated the rooms.
Best regards,
Suresh Nair
Executive Assistant Manager
Novotel Kuala Lumpur City Centre
3 out of 5
Convenient central location
Pros:Friendly staff
Cons:TV channels had extremely poor reception & very limited in choice. Rooms need an upgrade. They appear old and tired. Fresh milk for tea would be nice!
Location:Convenient.
A pleasant stay with friendly staff making up for other shortfalls.
Posted by a verified traveller on 3 Apr. 2018
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Comment from Hotel Management
18 Sep. 2018
by GOH CS
Thanks for your support and please visit us again after we renovate our guest rooms and restaurants by next year.
Best regards,
Goh Ching Sing
Guest Experience Manager
Novotel Hotel Kuala Lumpur
3 out of 5
Time for an upgrade
Pros:The staff are great - friendly, efficient and on-brand.
Location:Short walk to Bukit Bintang, KL Convention Centre and KLCC, and the Raja Chulan monorail stop.
I have stayed at the Novotel many times over the last ten years, but this was probably my last stay.
Was it the cold shower which was luke warm only on the third night?
Was it the loud music in the lift foyer?
Was it the cockroach in the breakfast area?
Was it the broken switch on the standing lamp?
Was it the clean but tired deco?
Probably none of these in isolation, but taken together it's clearly time the owner invested in a substantial upgrade of the property. Sure enough, the room rates are cheap, but even then I don't find it value for money anymore. There are much nicer hotels nearby which don't cost that much more.
Posted by Mark, from Singapore on 3 Sep. 2017
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Comment from Hotel Management
5 Sep. 2017
by Marcom/Guest Experience Manager
Dear Mark,
Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
Your stay experience seems startling, thus making us more wary and attentive to our guest's needs.
We've alerted the Engineering team regarding the cold shower and broken switch for immediate action.
And as your comment regarding the breakfast , we've taken this issue to the Engineering Department and they will follow up as soon as possible.
With regards to overall hotel maintenance, we wish to inform you that we will soon carry out refurbishment works to all our guest rooms.
We apologize for all the inconvenience caused and it is our hope that you you will give us another chance to serve and welcome you again.
Sincerely,
Faizah Mohamed -
Marcom/Guest Experience Manager
Novotel Kuala Lumpur City Centre
3 out of 5
Good value for a great city centre location
Pros:Comfortable room, good value at around 60 dollars per night, great location
Cons:Bathrooms and room servicing both need upgrading.
Assistance with transport and activities not really useful, donit yourself.
Location:Great location easy walking distance of Petronas, Bintang Bukit and Jalan Anor. Covered inner city walkway at the door, high end shopping precinct.
The Novotel is about 20 years old. The common areas are well maintained but the rooms, particularly thebathroom are showing their age. Comfortable without the glitz of a high end room Toilet leaking which adds to the very noisibny plumbing, mould in the grout, plugs dont seal etc. Not serious but a little rundown. Room is quiet, apart from the plumbing. Bed is comfortable. Towels are old and hard, not replaced along with soap and instant coffee.
Best attribute is the location, in the city centre but surrounded by busy roads with no outdoor areas. Easy walking to central city locations.
Had an early morning departure but be cautious of price of cabs organised through the hotel, about three times the ordinary price.
Posted by Doug, from Australia on 1 May 2017
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Comment from Hotel Management
11 May 2017
by Marcom/Guest Experience Manager of Novotel
Dear Doug,
Thank you for taking the time to share your feedback.
While we wish you had a better experience, it is feedback like this that we learn from and use to improve.
We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
As you mentioned, the hotel is old. It's almost 11 years old now and yes, we'll be working on refurbishment soon as we're in the midst of planning with the owning company.
We're doing some mock-up rooms at the moment and the refurbishment plan might kick-start by fourth quarter of the year.
Despite your experience, we appreciate your loyalty and support and hope to welcome you back for a brand new experience.
Sincerely,
Faizah Mohamed -
Marcom/Guest Experience Manager of Novotel Kuala Lumpur City Centre.
5 out of 5
Great Location, Great Service
My wife and I stayed at the Novotel for one night on our way to Vietnam. The room was clean and well presented and the staff went above and beyond to help us find our way around and assist with our transportation needs.
Posted by Dave, from Queensland, Australia on 14 May 2016
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Comment from Hotel Management
17 May 2016
by Susan Anthony
Dear Dave,
Great to hear the wonderful feedback on the helpful staff - pleasure is really ours!
Hope to serve you and your wife again.
Sincerely,
Susan Anthony General Manager
Novotel Kuala Lumpur City Centre
4 out of 5
Close to the action!
Pros:Close t everything; food mall, shops and tourist bus route.
Cons:Please buy a new toaster!!
Location:Terrific eating places nearby, plenty of great shopping experiences nearby!!
The Novotel in Kuala Lumpur is quite a nice hotel. Handy to a very large shopping complex, heaps of great eating places and very near stop 6 of the tourist sightseeing bus route. The food was great, staff very helpful and the room terrific!!
Posted by Harry, from tasmania on 3 Nov. 2015
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Comment from Hotel Management
13 Nov. 2015
by Susan Anthony Executive Assistant Manager
Dear Harry,
we thank you for taking the time to share your experience with us. We hope your next trip will be as pleasant as this one.
Looking forward to having you stay with us again
best regards
4 out of 5
MotoGP Stay
Initial check in found the toilet flush broken and a light out in the bathroom. This was repaired the next day.
The hotel is starting to date/wear but all in all an ok stay. The location of this hotel and the price brings me back
Posted by James, from Sydney, Australia on 1 Nov. 2015
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Comment from Hotel Management
17 Nov. 2015
by Susan Anthony Executive Assistant Manager
Dear James,
thank you for taking the time to share your feedback with us, we are happy to know you will be back here in your future trip to Malaysia!
Looking forward to welcoming you back.
best regards
5 out of 5
Pros:Handy to overhead walkway to city centre
Cons:Nothing to speak of
Location:Perfect
Facilities: Above average, A bit bare; Value: Bargain; Service: Outstanding, Typical Asian; Cleanliness: Immaculate, Not unexpectely;
Appreciated Hotel's acceptance of my booking error despite no refund policy
Posted by John, from New Zealand - Auckland on 8 Jul. 2014
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Comment from Hotel Management
8 Jul. 2014
by
Dear John Irving,
thank you for your continuous support by staying at Novotel KL.
Best regards
4 out of 5
Pros:The location....next to Pavilion, front desk staff, great luggage handling staff
Cons:Little maintenance issues like loose toilet flush handle etc. Executive 1 room looks ordinary but clean
Location:Australia
waiters/waitress not attentive...
Posted by John, from Australia - VIC - Melbourne on 20 Feb. 2014
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Comment from Hotel Management
20 Feb. 2014
by
Dear John Soong,
thank you for your continuous support by staying at Novotel KL. We look forward to welcoming you back to Novotel Kuala Lumpur City Centre!
Best regards
4 out of 5
Pros:Generally above average. The concierge defined our visit, very warm and friendly.
Cons:Faultless. I enjoyed my time here.
Location:Great, Just right
Facilities: Modern, Above average; Value: Affordable, Economical; Service: Professional, Friendly, Courteous; Cleanliness: Pleasant;
Close to great food and shopping!
Posted by skye, from Australia - QLD - Brisbane on 16 Feb. 2014
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Comment from Hotel Management
16 Feb. 2014
by
Dear skye,
thank you for your continuous support by staying at Novotel KL. We look forward to welcoming you back to Novotel Kuala Lumpur City Centre!
Best regards
Novotel Kuala Lumpur City Centre offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. There are 6 meeting rooms available. A children's pool, spa services, and tour/ticket assistance are also featured at the eco-friendly Novotel Kuala Lumpur City Centre. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Kuala Lumpur hotel is smoke free.
302 guestrooms or units
28 levels
Business facilities
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Television in lobby
Bellhop
Elevator
No smoking on site
Bar or lounge
Dining venue
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Children's pool
Free WiFi
Laundry facilities
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Wireless internet access
Train station: Kuala Lumpur Masjid Jamek Station (2.4 km / 1.5 mi)
Metro station: Raja Chulan Station (0.5 km / 0.3 mi)
Property shuttles: Airport shuttle
Parking: Self parking available for a surcharge
Room Amenities
Novotel Kuala Lumpur City Centre offers 302 accommodations with safes and complimentary bottled water. Televisions come with satellite channels. Bathrooms include bathrobes, bidets, complimentary toiletries, and hair dryers. This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.
In-room dining (24 hours)
Television
Satellite channels
Cribs (free)
Extra futon mattress (free)
Housekeeping (daily)
Nightly turndown service
Hair dryer
Safe
Bathrobes
Toiletries (free)
Bidet
Telephone
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.
The Square - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Gourmet Bar - This bar specializes in local and international cuisine and serves light fare only. Open daily.
Food Exchange - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. Open daily.
24-hour room service is available.
Spa Services
Body treatments
Facial treatments
Number of treatment rooms 7
Couples treatment rooms
Body scrubs
Aromatherapy treatments
Spa tub in spa
Massages
Hot stone massage
Deep tissue massage
Swedish massage
Reflexology
Sports massage
Hotel Policies
Check-in
Check-in time starts at 2 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.
Novotel Kuala Lumpur City Centre offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for MYR 130.0 per night.
Free cribs (infant beds)!
Pet Policy
Pets and service animals are not allowed at Novotel Kuala Lumpur City Centre
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, Barclaycard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) and ALLSAFE (Accor Hotels).
Service animals not allowed
Debit cards
Staffed front desk
Smoke detector
Security system
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Shield between guests and staff in main contact areas
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available for lunch
Individually wrapped food options are available for dinner
Individually wrapped food options are available through room service
gap period enforced between guest stays 48 hours
Property confirms they are implementing guest safety measures
Contactless check-out is available
Fees
Guests will be asked to pay the following charges at the property:
Deposit: MYR 500 per night
A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: MYR 104.44 per person (approximately)
Airport shuttle fee: MYR 210 per vehicle (one-way, maximum occupancy 3)
Airport shuttle fee per child: MYR 0 (one-way), (up to 18 years old)
Self parking fee: MYR 5 per stay (in/out privileges)
A late check-out fee will be charged
Rollaway bed fee: MYR 130.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Novotel Hotel Kuala Lumpur City Centre
Novotel Kuala Lumpur City Centre
Accor Kuala Lumpur
Kuala Lumpur Novotel
Novotel Hydro Majestic Kuala Lumpur
Novotel Kl
Novotel Kuala Lumpur
Novotel Kuala Lumpur City Centre Hotel
Accor Kuala Lumpur
Novotel Kl
Novotel Hydro Majestic Kuala Lumpur
Kuala Lumpur Novotel
Novotel Kuala Lumpur City
Novotel Kuala Lumpur City Centre Hotel
Novotel Kuala Lumpur City Centre Kuala Lumpur
Novotel Kuala Lumpur City Centre Hotel Kuala Lumpur
You should know
Pool access available from 7:00 AM to 7:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions
Novotel Kuala Lumpur City Centre offers free cancellation on select room rates. Check out the cancellation policy for more info.
Novotel Kuala Lumpur City Centre uses enhanced cleaning measures, has a gap period between guest stays, and ensures social distancing. There is a shield between guests and staff in the main contact areas.
On-site self-parking (MYR 5 per stay; includes in/out privileges)
Yep, The Zen Spa is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as hot stone massages.
Novotel Kuala Lumpur City Centre has an outdoor pool and a kids' pool. The pool is open 7:00 AM to 7:00 PM.
Novotel Kuala Lumpur City Centre features a full-service spa, a health club and an outdoor pool.
You bet! With amenities like a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise Novotel Kuala Lumpur City Centre is a hit with families.
You bet, guests speak well of the buffet breakfast here! Offered weekdays between 6:30 AM and 10:30 AM and weekends from 6:30 AM to 11:00 AM, this is the spot to fuel up for a big day of adventure.
No, but there's an airport shuttle that runs 24 hours a day for a fee.
Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
