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Novotel Kuala Lumpur City Centre

4.0 star property
Hotel with a full-service spa, 5-minute walk to Pavilion Kuala Lumpur

Photo gallery for Novotel Kuala Lumpur City Centre

City view
Creator video - submitted by Alevtina Balvanovich
Bar (on property)
Exterior
Bar (on property)

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is AU$142
includes taxes & fees
16 Mar - 17 Mar

Explore the area

View map
2 Jalan Kia Peng, Kuala Lumpur, 50450
  • Place, Pavilion Kuala Lumpur
    ‪3 min walk‬
  • Place, KLCC Park
    ‪7 min walk‬
  • Place, Petronas Twin Towers
    ‪10 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪54 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(38 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 2 Single Beds

8.4 out of 10
Very good
(11 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Premier Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Premier Room, 2 Single Beds

  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Kuala Lumpur

At Novotel Kuala Lumpur City Centre you'll be within just a 15-minute stroll of Pavilion Kuala Lumpur and Petronas Twin Towers. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering at The Zen Spa can include deep-tissue massages, hot stone massages, body scrubs and facials along with access to the hot tub. The restaurant, Food Exchange, serves international cuisine and is open for breakfast, lunch and dinner. Gourmet Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the gym and kids' swimming pool. 6 meeting rooms, conference space, and a business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 4-property class Kuala Lumpur City Centre hotel include Kuala Lumpur Tower and Petaling Street Market.

What's nearby

  • Pavilion Kuala Lumpur - 3 min walk - 0.3 km
  • Kuala Lumpur Convention Centre - 3 min walk - 0.3 km
  • Suria KLCC Shopping Centre - 7 min walk - 0.6 km
  • KLCC Park - 7 min walk - 0.6 km
  • Petronas Twin Towers - 10 min walk - 0.9 km

Getting around

  • Kuala Lumpur Masjid Jamek Station - 3 min drive
  • Raja Chulan Station - 6 min walk
  • Kuala Lumpur International Airport (KUL) - 47 min drive

Restaurants

  • ‪Restoran Hussain Bistro - ‬2 min walk
  • ‪Hakka Restaurant 客家飯店 - ‬4 min walk
  • ‪Koryori ENOSHIMA - ‬1 min walk
  • ‪Minf Houze (Vegan Cafe) - ‬3 min walk
  • ‪Franco - ‬3 min walk

About this property

Novotel Kuala Lumpur City Centre

Hotel with a full-service spa, 5-minute walk to Pavilion Kuala Lumpur
Novotel Kuala Lumpur City Centre offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 6 meeting rooms. A children's pool, spa services, and tour/ticket assistance are also featured at the business-friendly Novotel Kuala Lumpur City Centre. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Kuala Lumpur hotel is smoke free.

  • 302 guestrooms or units
  • 28 levels
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Novotel Kuala Lumpur City Centre offers 302 accommodations with minibars and a safe. Televisions come with satellite channels. Bathrooms include bidets, complimentary toiletries and hairdryers.

This Kuala Lumpur hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The Zen Spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Holiday Inn Express Kuala Lumpur City Centre by IHG
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  • Parking included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Parking on site (MYR 5 per stay; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; MYR 58 for adults and MYR 29 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Food Exchange
  • Gourmet Bar

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • Business centre
  • Computer station
  • Conference space

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • High-pile carpet in room
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 100% renewable energy
  • 28 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Novotel Kuala Lumpur City Centre

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 165 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 500 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 58 for adults and from MYR 29 for children
  • Airport shuttle fee: MYR 210 per vehicle (one-way, maximum occupancy 3)
  • Self-parking fee: MYR 5 per stay (in/out privileges)
  • A late check-out fee will be charged
  • Rollaway bed fee: MYR 165 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, Barclaycard, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 6:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Novotel Hotel Kuala Lumpur City Centre
Novotel Kuala Lumpur City Centre
Accor Kuala Lumpur
Kuala Lumpur Novotel
Novotel Hydro Majestic Kuala Lumpur
Novotel Kl
Novotel Kuala Lumpur
Novotel Kuala Lumpur City Centre Hotel
Accor Kuala Lumpur
Novotel Kl
Novotel Hydro Majestic Kuala Lumpur
Kuala Lumpur Novotel
Novotel Kuala Lumpur City
Novotel Kuala Lumpur City Centre Hotel
Novotel Kuala Lumpur City Centre Kuala Lumpur
Novotel Kuala Lumpur City Centre Hotel Kuala Lumpur

Frequently asked questions

What is the cancellation policy at Novotel Kuala Lumpur City Centre?

Novotel Kuala Lumpur City Centre offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Novotel Kuala Lumpur City Centre?

As of 15 Feb 2026, prices found for a 1-night stay for 2 adults at Novotel Kuala Lumpur City Centre on 16 Mar 2026 start from AU$142.43, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Novotel Kuala Lumpur City Centre?

Yep, Novotel Kuala Lumpur City Centre has a self car park with in/out privileges for MYR 5 per stay. A self car park is also available, for a fee. Onsite parking is limited.

Is there a spa on site at Novotel Kuala Lumpur City Centre?

Yep, The Zen Spa is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as hot stone massages.

Does Novotel Kuala Lumpur City Centre have a pool?

Novotel Kuala Lumpur City Centre has an outdoor pool and a kids' pool. The pool is open 6:00 AM to 8:00 PM.

What luxury perks are available at Novotel Kuala Lumpur City Centre?

Novotel Kuala Lumpur City Centre features a full-service spa, a health club and an outdoor pool.

Is Novotel Kuala Lumpur City Centre family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Novotel Kuala Lumpur City Centre is a hit with families.

Does Novotel Kuala Lumpur City Centre serve breakfast?

Sure does, buffet breakfast is served on weekdays from 6:30 AM to 10:30 AM and weekends between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at Novotel Kuala Lumpur City Centre?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Novotel Kuala Lumpur City Centre?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Novotel Kuala Lumpur City Centre?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Novotel Kuala Lumpur City Centre?

No, pets and service animals are not allowed.

Novotel Kuala Lumpur City Centre Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 302 out of 1001 reviews
Rating 8 - Good. 372 out of 1001 reviews
Rating 6 - Okay. 207 out of 1001 reviews
Rating 4 - Poor. 75 out of 1001 reviews
Rating 2 - Terrible. 45 out of 1001 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Nathan

Stayed 7 nights in Oct 2025

8/10 Good

Eng Swan

Stayed 3 nights in Sep 2025

2/10 Terrible

siew wah

Disliked: Staff & service, property conditions & facilities
Executive room and behind i
Stayed 1 night in Oct 2025

8/10 Good

Oscar, Tigard

Stayed 2 nights in Oct 2025

4/10 Poor

siew wah

Liked: Cleanliness
Disliked: Property conditions & facilities
Lift noise every 15secs as executive room is behind the lift wall. Cant sleep and asked for a change room but was given a downgraded room. No compensation on my room charges. Disappointed with hotel manager arrangement.
Stayed 2 nights in Oct 2025

10/10 Excellent

Hemi, Ipswich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 5 nights in Oct 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

8/10 Good

Kiran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location of hotel is awesome. Walkable distance from twin tower, aquarium, pavilion mall, bukit bintag street. Swimming pool looks little bit small. Breakfast option was really good. Rooms were clean and comfortable. Tourism aspects needs to be improved like providing maps, information about tourist attractions with some details on what is allowed in or not, how to get there etc. The hotel staff should be double cautious when delivering guest food order for takeaway. We ordered for veg and later on the way to Singapore we realized they gave us wrong parcel which was non veg. Hotels should work on check in times. 2 O' clock check in is really late and tourists loose half day. Atleast it should be by 10 or 11am.
Stayed 3 nights in Sep 2025

10/10 Excellent

Siew tho

Stayed 1 night in Sep 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Elaine, Milpitas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice staff, good breakfast choices, convenient location
Stayed 1 night in Sep 2025

6/10 Okay

Peter

Liked: Room comfort

Average

Location of hotel was great. Easy and short walk to pavilion. Check in was rather long process. While the lobby was nice, the hallway to the room was dingy so didn't give good vibes. The room itself also giving the same feelings. We had a room with connecting door which wasn't great as we had noisy guests next door but luckily only for one night. The room was spacious and the bathroom recently renovated but the shower was very narrow. Bedding was gross, the blanket and pillow were limp like it was very well used. Everyday after housekeeping we found new drain bugs in our room which was unpleasant. Do not recommend breakfast unless you like toast and cereal. Foods were not replenished quickly and also the hot items were at best room temp
Stayed 4 nights in Sep 2025

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
if the hotel can provide one day breakfast free is perfect.
Stayed 1 night in Sep 2025

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 6 nights in Aug 2025

8/10 Good

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value hotel in central location

Room was simply appointed, with clean contemporary decor. Bed was comfortable, and the room was spacious. Adequate working desk area, chaise sofa by the window, in room fridge, safe. No tub in bathroom, just walk in shower. I found the proximity of the toilet to the wall too close to the point it felt cramped when seated. The fitness facilities were subpar -- adequate cardio equipment, and just a couple of benches and dumbbells, and oddly just one chest press machine (no multi gym or machines for other major body parts). Included breakfast was decent for a 4 star hotel. Overall great value, located right across the street from the popular Pavilion mall.
Stayed 3 nights in Aug 2025

8/10 Good

NG SOK

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean property
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Novotel KL City Centre

This hotel quite comfort and convenient for stay life. Only bit difficult to park car due to narrow connection road in side building.
Stayed 2 nights in Aug 2025

10/10 Excellent

Thevar Thiro Selvan, Singapore

Liked: Staff & service, amenities, property conditions & facilities
Very convenient and safe.
Stayed 3 nights in Aug 2025

2/10 Terrible

Omar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Accessible!

Located in city center, the hotel is super convenient and accessible to anywhere.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a great location. The staff and rooms were excellent. Very clean and very good value for money.
Stayed 1 night in Aug 2025

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location to everything, 10 min walk from a huge shopping centre and about 20 mins walk from the twin towers, 7/11 is also located right outside the hotel. The property was clean and tidy, shower however needs resealing as water tends to leak from it. Staff was slow when checking in and I had to pay an additional "tourists fee" without prior acknowledgement (it was only £2 for 1 night, but it was unexpected and unpleasant) Overall I was satisfied
Stayed 1 night in Jul 2025

10/10 Excellent

Marshal

Liked: Cleanliness, staff & service, property conditions & facilities
Fun!
Stayed 5 nights in Jul 2025

8/10 Good

Akash

Stayed 3 nights in Jul 2025

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service

Great location

Centrally located near the MRT and large Pavillion shopping centre, then a walk to KLCC. Bathroom is modern but besides the lobby and breakfast area, I can tell the hotel is not recently renovated. I can sleep even though the light shines through the border of the doors and if someone is in the bathroom a lot of light shines from underneath. Breakfast buffet is satisfactory, nice touch serving a cheese option. Suggestion to serve at least 1 type of kuieh and another rice dish that’s not nasi lemak. Concierge was proactive in helping with bags into the taxi trunk.
Stayed 1 night in Jul 2025