4.2 out of 5

"Good location for what we needed. Room was clean and spacious... Staff were alright... Hotel bar though is very underwhelming with pictures taken no w ... " More

By a verified traveller on Mon 23 Jul 2018

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Hotel Description

A luxury stay in the heart of Kuala Lumpur awaits you at Dorsett Kuala Lumpur. Within just a 10-minute stroll, you'll find popular attractions like Pavilion Kuala Lumpur and Berjaya Times Square. Highlights at this family-friendly hotel include a full-service spa, a restaurant and an outdoor swimming pool.

All 320 rooms feature LED TVs with satellite channels, and you can enjoy WiFi, coffee/tea makers and free bottled water. You'll find nice touches like rainfall showerheads, bathrobes and slippers to enhance your stay. Additionally, 24-hour room service, safes and hairdryers are available.

The restaurant, Checkers Cafe, serves international cuisine and is open for breakfast, lunch and dinner. Windows Lounge is the hotel's own lobby lounge, serving drinks along with lunch and dinner. Enjoy the fitness centre and kids' swimming pool. Other amenities include free WiFi in public areas, a coffee shop/café and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of car rentals on site.

Attractions within a 15-minute walk of this 5-star Golden Triangle hotel include Lot 10 Shopping Centre and Prince Court Medical Centre.

Dorsett Room

Bed Count 2 Full Beds Maximum Occupancy 2 Max
AU$79* Per night/room 3 Oct. - 4 Oct.

Family Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Queen at Dorsett Residence (annex)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Dorsett Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Premier Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Bedroom Premier Suite at Dorsett Residence (annex)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Dorsett Kuala Lumpur ratings based on 53 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Dorsett Kuala Lumpur

Everyone (22) Couples (14) Family (17)
3 out of 5

Posted by on 1 Jun. 2019

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Comment from Hotel Management

3 Jun. 2019 by Victor Hiew, Director of Operations

Dear Guest, Greetings from Dorsett Kuala Lumpur. Thank you for sharing your feedback. We noticed that you have rated us low. Kindly let us know if there is anything we can to further assist. Thank you once again for your feedback. Best regards,

4 out of 5
Central, clean hotel with walking access to major malls. Swimming pool decking needs a lot of repair. Rooms cleaned daily. Biggest downfall was breakfast. Although plentiful in choice the hot food was often cold by the time you got back to your table.

Posted by on 7 Jan. 2019

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Comment from Hotel Management

9 Jan. 2019 by Victor Hiew, Director of Operations

Dear Guest, Greetings from Dorsett Kuala Lumpur. First of all I would like to thank you for staying with us, and for sharing your feedback. We are glad that you have enjoyed the proximity of the hotel and the cleanliness. Further to your feedback, we will review our breakfast offerings, and the hot item temperature as for us to evolve and improve. Kindly let us know if there is anything I can do. Thank you once again for your feedback. Best regards,

4 out of 5
Great Hotel within walking distance of many tourist hot spots as well shopping centresand Restaueant strips.

Posted by , from Sydney on 11 Nov. 2018

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Comment from Hotel Management

12 Nov. 2018 by Victor Hiew, Director of Operations

Dear Colin, Greetings from Dorsett Kuala Lumpur. First of all I would like to thank you for your feedback, and we are glad that you enjoyed the location, and proximity of the hotel to various destinations. Please let us know if there is anything we can do. Thank you. Best regards,

4 out of 5
Nice nice nice nice nice nice nice nice nice nice nice

Posted by on 17 Oct. 2018

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Comment from Hotel Management

22 Oct. 2018 by The Management

Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you.

4 out of 5

Good location and value

Good location for what we needed. Room was clean and spacious... Staff were alright... Hotel bar though is very underwhelming with pictures taken no where reflective of its actual size

Posted by on 23 Jul. 2018

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Comment from Hotel Management

24 Jul. 2018 by Adele Ang/General Manager

Dear Guest, Thank you so much for taking the time to share your feedback and observations, which are useful for our continuous improvement. We hope to have another opportunity to welcome you back in the time to come to make your return visit a more enjoyable one. Thank you & warm regards, Adele Ang General Manager

5 out of 5
Well placed in the heart of KL very good facility's tasty breakfast well worth the the money spent

Posted by , from australia on 25 Jun. 2018

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Comment from Hotel Management

26 Jun. 2018 by Adele Ang - General Manager

Dear Guest, Thank you so much for taking the time to share your feedback and observations, which are useful for our continuous improvement. We hope to have another opportunity to welcome you back in the time to come to make your return visit a more enjoyable one. Thank you & warm regards, Adele Ang General Manager

4 out of 5
9/4/116/4/18 convenient to a lot of places. Fantastic breakfast and friendly staff. Beautiful

Posted by on 22 Apr. 2018

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Comment from Hotel Management

23 Apr. 2018 by Adele Ang - General Manager

Dear Guest, Thank you so much for your lovely review on your recent stay with us and we truly appreciate for recommending us. We are already eager to welcome you back for another Dorsett experience. Thank you & warm regards, Adele Ang General Manager

5 out of 5

Great for 3 adults sharing.

Pros: 3 separate beds and location.
Location: Very close to Pavilion shopping centre if you are interested in high end fashion.
So difficult to find somewhere with 3 separate beds for 3 adults sharing - the family room on the 19th floor was great for us. We didn’t actually spend much time in the hotel, preferring to be out and about. Though we did spend a couple of hours at the pool which was fine for our needs. The room was clean, serviced daily and we had no issues with noise. The location suited us well. Check out/in was efficient. Breakfast buffet had plenty of choices though it was rather crowded one morning but not really a problem if you are patient and pleasant with your fellow guests.

Posted by , from Melbourne, Australia on 7 Apr. 2018

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Comment from Hotel Management

9 Apr. 2018 by Adele Ang - General Manager

Dear Ms Joanne, Thank you so much for taking the time to share your feedback and observations, which are useful for our continuous improvement. We hope to have another opportunity to welcome you back in the time to come to make your return visit a more enjoyable one. Thank you & warm regards, Adele Ang General Manager

5 out of 5

Convenient and Close to Shopping Malls

Close to shopping malls and walking distance to public transport

Posted by , from Sydney, Australia on 18 Mar. 2018

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Comment from Hotel Management

19 Mar. 2018 by Adele Ang - General Manager

Dear Ms Nita, Thank you for your wonderful review of our hotel. It was a pleasure being of service to you and we look forward to welcoming you back to the hotel again. Thank you & warm regards, Adele Ang General Manager

2 out of 5

was a good hotel once

Pros: Close to the shoping .
Cons: Kitchen & breakfast staff
Location: good location
service has deteriorated since we where there last time. Don,t get a room on the construction side of the hotel as you will get no sleep.

Posted by , from australia on 23 Nov. 2017

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Comment from Hotel Management

25 Nov. 2017 by Adele Ang - General Manager

Dear Guest, Thank you so much for staying with us. It is unfortunate to note the negative impression reflected on this occasion. We would like to assure you that your constructive feedback has been duly noted and will be addressed with the team as a priority for immediate remedial action to enhance our service levels as expected by our valued guests. My team and I sincerely look forward to the opportunity of welcoming you back in the near future to serve you better. Thank you & warm regards, Adele Ang General Manager

About the Dorsett Kuala Lumpur

Location 172 Jln Imbi, Kuala Lumpur, 55100

Property Features

Dorsett Kuala Lumpur offers its guests a full-service spa, an outdoor pool, and a fitness centre. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A kid's pool, tour or ticket assistance, and gift shops/news stands are also featured at the luxury Dorsett Kuala Lumpur. Free self parking is available. This 5-star Kuala Lumpur hotel is smoke free.

  • 1 building
  • 320 guestrooms or units
  • 30 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Computer for guest use
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Kuala Lumpur (KUL-Kuala Lumpur Intl.) (58.2 km / 36.2 mi)
  • Train station: Kuala Lumpur Masjid Jamek Station (2.8 km / 1.7 mi)
  • Metro station: Bukit Bintang Station (0.7 km / 0.4 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Dorsett Kuala Lumpur offers 320 forms of air-conditioned accommodation with a safe and complimentary bottles of water. LED televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, a complimentary bathrobe, complimentary slippers and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer.

  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Checkers Cafe – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Windows Lounge – This lobby lounge specialises in local and international cuisine and serves lunch, dinner and light fare. Happy hour is offered. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3:00 PM
  • Minimum check-in age is 18

Special check-in instructions:

Please note: The Dorsett Residence accommodations are located in an annex building next to the main building, approximately 131 feet (40 meters) away. For details, please contact the property using the number provided on the booking confirmation email.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 100.0 per night.

Pets

  • Pets and service animals are not allowed at Dorsett Kuala Lumpur

Policies

Please note: Access to the rooftop infinity pool, gym and sauna is available only for this property’s Studio Queen at Dorsett Residence, Two Bedroom Suite at Dorsett Residence and Two Bedroom Premier Suite at Dorsett Residence. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • No pets or service animals allowed
  • Number of children who can stay for free – 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 100 per night
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 44.30 for adults and MYR 22.15 for children (approximately)
  • Fee for in-room wireless Internet: MYR 30 per night (rates may vary)
  • Valet parking fee: MYR 20 per night
  • Rollaway bed fee: MYR 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dorsett Kuala Lumpur
  • Dorsett Regency
  • Dorsett Regency Hotel
  • Dorsett Regency Hotel Kuala Lumpur
  • Dorsett Regency Kuala Lumpur
  • Kuala Lumpur Dorsett Regency
  • Regency Dorsett Kuala Lumpur
  • Regency Kuala Lumpur
  • Dorsett Regency Kuala Lumpur Hotel Kuala Lumpur
  • Dorsett Kuala Lumpur Hotel
  • Dorsett Hotel
  • Kuala Lumpur Regency
  • Dorsett Kuala Lumpur Hotel
  • Dorsett Kuala Lumpur Kuala Lumpur
  • Dorsett Kuala Lumpur Hotel Kuala Lumpur

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.