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Aparthotel

THE FACE Suites Hotel

Luxury aparthotel with 2 restaurants and 2 outdoor pools

Where to?

Dates

September 2025

October 2025

Full-sized fridge, microwave, dishwasher, electric kettle

2 restaurants, lunch, dinner served; international cuisine

Overview
Prices
Location
Amenities
Policies

Excellent

Popular amenities

Bar
Dryer
Kitchen
Washer
Outdoor space

Explore the area

1020, Jalan Sultan Ismail, Kuala Lumpur, 50250

Petronas Twin Towers
‪10 min walk‬
Suria KLCC Shopping Centre
‪12 min walk‬
KLCC Park
‪14 min walk‬
Kuala Lumpur (KUL-Kuala Lumpur Intl.)
‪51 min drive‬

Room options

Deluxe Room, 1 Bedroom

Highlights

Soundproofed

Air conditioning

Kitchenette

Full-sized fridge/freezer

Dishwasher

LED TV

Washer/dryer

Separate bedroom

82 sq m
1 bedroom
Sleeps 2
1 King Bed

1 bedroom, in-room safe, desk, laptop workspace

Superior Twin Room, 1 Bedroom

Highlights

Soundproofed

Air conditioning

Kitchenette

Full-sized fridge/freezer

Dishwasher

LED TV

Washer/dryer

Separate bedroom

79 sq m
Sleeps 2
2 Twin Beds

Superior Room, 1 Bedroom

Highlights

Soundproofed

Air conditioning

Kitchenette

Full-sized fridge/freezer

Dishwasher

LED TV

Washer/dryer

Separate bedroom

79 sq m
1 bedroom
Sleeps 2
1 King Bed

Premier Room, 2 Bedrooms

Highlights

Soundproofed

Air conditioning

Kitchenette

Full-sized fridge/freezer

Dishwasher

LED TV

Washer/dryer

Separate bedroom

123 sq m
2 bedrooms
Sleeps 4
1 King Bed and 1 Queen Bed

One Bedroom Grand Premier

Highlights

Soundproofed

Air conditioning

Kitchenette

Full-sized fridge/freezer

Dishwasher

LED TV

Washer/dryer

Separate bedroom

101 sq m
2 bedrooms
Sleeps 2
1 King Bed

Deluxe Twin Room, 1 Bedroom

Highlights

Soundproofed

Air conditioning

Kitchenette

Full-sized fridge/freezer

Dishwasher

LED TV

Washer/dryer

Separate bedroom

Sleeps 2
2 Twin Beds

Premier Room, 1 Bedroom

Highlights

Soundproofed

Air conditioning

Kitchenette

Full-sized fridge/freezer

Dishwasher

LED TV

Washer/dryer

Separate bedroom

96 sq m
1 bedroom
Sleeps 2
1 King Bed

Superior Room, 2 Bedrooms

Highlights

Soundproofed

Air conditioning

Kitchenette

Full-sized fridge/freezer

Dishwasher

LED TV

Washer/dryer

Separate bedroom

95 sq m
2 bedrooms
Sleeps 4
1 King Bed and 1 Queen Bed

Superior Twin Room, 2 Bedrooms

Highlights

Soundproofed

Air conditioning

Kitchenette

Full-sized fridge/freezer

Dishwasher

LED TV

Washer/dryer

Separate bedroom

Sleeps 4
2 Twin Beds and 1 Queen Bed

Deluxe Room, 2 Bedrooms

Highlights

Soundproofed

Air conditioning

Kitchenette

Full-sized fridge/freezer

Dishwasher

LED TV

Washer/dryer

Separate bedroom

98 sq m
2 bedrooms
Sleeps 4
1 King Bed and 1 Queen Bed

Deluxe Twin Room, 2 Bedrooms

Highlights

Soundproofed

Air conditioning

Kitchenette

Full-sized fridge/freezer

Dishwasher

LED TV

Washer/dryer

Separate bedroom

Sleeps 4
2 Twin Beds and 1 Queen Bed

One Bedroom Deluxe

Sleeps 2

Two Bedroom Deluxe

Sleeps 4

Two Bedroom Deluxe Twin

Sleeps 4

One Bedroom Superior

Sleeps 2

Two Bedroom Superior

Sleeps 4

One Bedroom Premier

Sleeps 2

Two Bedroom Superior Twin

Sleeps 4

One Bedroom Grand Premier

Sleeps 3

One Bedroom Superior Twin

Sleeps 2

One Bedroom Deluxe Twin

Sleeps 2

Two Bedroom Premier

Sleeps 4

About the area

Kuala Lumpur

A luxury stay in the heart of Kuala Lumpur awaits you at THE FACE Suites Hotel. Within a 20-minute stroll, you'll find popular places like Petronas Twin Towers and KLCC Park. Highlights at this aparthotel include 2 restaurants, 2 outdoor swimming pools and in-room kitchenettes. .Each apartment is soundproofed and features an LED TV with satellite channels, along with a washer/dryer, free WiFi and free bottled water. A kitchenette comes equipped with a fridge, a microwave and a dishwasher, and room service is also available. Nice touches to enhance your stay include bathrobes and slippers. A living room, a safe and a hairdryer are also available. .The café, Cafe iL Viso, serves international cuisine. Deep Blue is the aparthotel's own rooftop bar, serving drinks along with lunch and dinner. Enjoy the gym and kids' swimming pool. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. There's also the convenience of valet parking. .Attractions within a 20-minute walk of this 5-property class Golden Triangle aparthotel include Pavilion Kuala Lumpur and Suria KLCC Shopping Centre.

View more Aparthotels in Kuala Lumpur

What's nearby

Petronas Twin Towers - 10 min walk - 0.9 km
Kuala Lumpur Tower - 10 min walk - 0.9 km
Suria KLCC Shopping Centre - 12 min walk - 1.0 km
KLCC Park - 14 min walk - 1.2 km
Pavilion Kuala Lumpur - 2 min drive - 1.9 km

Getting around

Bukit Nanas Station - 3 min walk
Kuala Lumpur Sultan Ismail Station - 16 min walk
Kuala Lumpur International Airport (KUL) - 47 min drive

Restaurants

‪R Club Lounge - ‬2 min walk
‪Wariseni - ‬4 min walk
‪Kak Mah Nasi Bubur Berlauk - ‬4 min walk
‪Club De Macau - ‬3 min walk
‪Restoran Kak Mah Tomyam - ‬3 min walk

About this property

THE FACE Suites Hotel

Luxury aparthotel with 2 restaurants and 2 outdoor pools

As a guest of THE FACE Suites Hotel, you'll find 2 outdoor swimming pools, a fitness centre, and a children's pool. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

The luxury THE FACE Suites Hotel also features a rooftop terrace, concierge services, and laundry facilities. For a fee, parking is available.

200 guestrooms or units

51 levels

2 dining venues

Terrace on the roof

Dry cleaning

Self-service laundry

Front desk (24 hours)

Storage area for luggage

Front desk safe

Concierge

Lift

Bar or lounge

Coffee shop

THE FACE Suites Hotel offers 200 air-conditioned accommodations with washers/dryers and a safe. 42-inch LED televisions come with satellite channels. Accommodation at this 5-star aparthotel has kitchenettes with full-sized fridge/freezers, microwaves, kitchenware and utensils and dishwashers. Bathrooms include a shower, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

Similar properties

Suite, 1 King Bed, Terrace | Living area

Pool
Kids pool
Parking included
Restaurant

includes taxes & fees

28 Sept - 29 Sept

Property amenities

Pool/Spa

2 outdoor pools

Internet

Available in the apartment: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Parking on site (MYR 40 per day)
Valet parking on site (MYR 40 per stay)
Wheelchair-accessible parking available

Family friendly

Children's pool

Restaurants on site

Cafe iL Viso
Deep Blue

Kitchenette

Cookware, dishware, and utensils
Dishwasher
Electric kettle
Full-sized refrigerator/freezer
Microwave

Dining

2 restaurants
A bar/lounge
A coffee shop/cafe
Limited room service

Bedrooms

Bedroom
Bedsheets provided
Rollaway/extra bed: MYR 110 per night

Bathroom

Bidet
Dressing gowns
Hair dryer
Shampoo
Shower
Slippers
Soap
Toilet paper
Towels provided

Living spaces

Living room

Entertainment

42-inch LED TV with cable/satellite channels

Outdoor areas

Rooftop terrace

Laundry

Dry cleaning/laundry service
Laundry detergent
Laundry facilities
Washer/dryer

Work spaces

Laptop workspace

Comfort

Air conditioning

Pets

No pets or service animals

Suitability/Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible parking

Services and conveniences

24-hour front desk
Blackout drapes
Concierge services
Free bottled water
Housekeeping (daily)
Iron/ironing board
Luggage storage
Phone
Safe
Safe at front desk

Location highlights

In a shopping district
In the city centre

Things to do

Children's pool
Gym

Safety features

Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
Smoke detector (host has indicated there is a smoke detector on the property)
Security system
Window guards

General

200 units
51 floors
Soundproofing

Policies

Check-in

Check-in time starts at 3:00 PM

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation

For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from September 9 2025 to September 12 2025 (dates subject to change):

Swimming pool

The following facilities are closed seasonally each year. They will be closed from 19 August to 22 August:

One of the swimming pools

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at THE FACE Suites Hotel

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for MYR 110.0 per night.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: MYR 500 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Self-parking fee: MYR 40 per day
Valet parking fee: MYR 40 per stay
Early check-in is available for a fee (subject to availability)
Rollaway bed fee: MYR 110.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Host has indicated that there is a carbon monoxide detector on the property

Host has indicated that there is a smoke detector on the property

Safety features at this property include a security system and window guards

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system and window guards in all accommodation. The property is professionally cleaned.

We should mention

Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

Property is also known as

Face Suites Kuala Lumpur

Face Suites Kuala Lumpur Aparthotel

The Face Suites Kuala Lumpur

Face Suites Aparthotel

Face Suites

The Face Suites Kuala Lumpur

THE FACE Suites Hotel Aparthotel

THE FACE Suites Hotel Kuala Lumpur

THE FACE Suites Hotel Aparthotel Kuala Lumpur

Frequently asked questions

What is the cancellation policy at THE FACE Suites Hotel?

THE FACE Suites Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at THE FACE Suites Hotel?

Yep, THE FACE Suites Hotel has a self car park for MYR 40 per day.

Does THE FACE Suites Hotel have a pool?

Yep, and guests love it! THE FACE Suites Hotel has 2 outdoor swimming pools and a kids' pool. The swimming pool will be unavailable from September 9 2025 to September 12 2025 (dates subject to change).

Does THE FACE Suites Hotel serve breakfast?

Sure does, brekkie is available daily.

Is there a free airport shuttle available at THE FACE Suites Hotel?

No, THE FACE Suites Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at THE FACE Suites Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at THE FACE Suites Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at THE FACE Suites Hotel?

No, pets and service animals are not allowed.

THE FACE Suites Hotel Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

8/10 Good

Lim Ting

5 June 2025

Liked: Cleanliness, property conditions & facilities

Lifts are ridiculously slow & its a hassle to redeem free parking as you need to validate your TNG card each time you exit the premises

Stayed 2 nights in May 2025

8/10 Good

Verified traveller

2 June 2025

Liked: Cleanliness, room comfort

Stayed 13 nights in May 2025

6/10 Okay

Tan

Travelled with family

31 May 2025

Liked: Cleanliness, room comfort

Comfort and cleanliness is good. However… 1. The need to request for toilet paper and mineral water 2. Bad experience at the restaurant! (I) The restaurant staff was not aware of there was 20% off for guest who wants patronise the restaurant for breakfast! (II) We went at a later timing, however, we have a 45 mins to consume our food that was the reason we proceeded. (III)The person on duty at the steaming food area was on the handphone, we had to alert his colleague to let him know there were customers! (IV) The food steaming basket was empty , the person on duty just answered ‘no more’ (V) we had paid RM200 to get the kind of answer? Is this a ‘5 stars’ hotel way of taking care of her guests? Compliment to: 1. The responsiveness of the back reservation staff 2. The front desk for smooth checki in and check out. Hope that FACE Hotel look into what we have just feedback!

Stayed 6 nights in May 2025

10/10 Excellent

Anthony

31 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

I had an incredible experience at The Face Suites! From the moment I arrived, the service was warm and professional. The suite itself was spacious, modern, and equipped with everything I needed — it felt more like a luxury apartment than a hotel room. But the real highlight? The sky deck infinity pool. It offers one of the most breathtaking views in all of Kuala Lumpur — swimming with the Petronas Twin Towers and KL Tower in full view was surreal, especially at sunset when the city lights begin to sparkle. It’s truly a must-see spot that lives up to the hype on social media.

Stayed 1 night in May 2025

4/10 Poor

Roshni

Travelled with group

31 May 2025

Disliked: Cleanliness, amenities

Very disappointed by the condition of this property. Will stay at one of the hotels next time - much better value for the price point. Location was nice but there was very visible wear in the room which were also not well cleaned. Also expect to wait an average of 10 mins for the elevator. Pictures are misleading as you do not get a full view of the patronas towers from rooftop pool. I lost one of the keys and was charged at checkout which is quite ridiculous for a “luxury” property. Absolutely would not stay here again in KL

Stayed 3 nights in May 2025

8/10 Good

Elijah

Travelled with group

23 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

The room i got was very nice although there was little to any hot water, for all you military guys without a passport this is definitely not the hotel for you as they will not under any circumstances let you check in without one. Definitely would recommend the superior room tho for the space and very modern bathroom and open space available.

Stayed 2 nights in May 2025

8/10 Good

Muni

22 May 2025

Liked: Cleanliness, property conditions & facilities

Overall a decent place to stay if having a short visit.

Stayed 3 nights in May 2025

10/10 Excellent

fuk

Travelled with family

18 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 4 nights in May 2025

10/10 Excellent

BONNA, SAN FRANCISCO

Travelled with family

6 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Love the hotel and room is great, lots of room for the three of us. Wish they didn’t charge us for the deposit which we still haven’t received it back.

Stayed 5 nights in Jan 2025

8/10 Good

Rudy

Travelled with family

29 Apr 2025

Liked: Cleanliness, amenities, property conditions & facilities

This is the second time that I have stayed at this hotel. There were several things that have brought down the experience from what it was in the past. The pool area is very nice, It still has a great view of the city at night. They do not serve any food or drinks in the pool area. There is no support staff by the pool. Only a security guard. There were many people and not enough pool area furniture available The ability to have room service is limited to after 5pm. The main restaurant (Deep Blue) on the top floor is still very beautiful and the food is good. The restaurant staff were amazing and made you feel welcomed. The lobby furniture is a little run down and needs to be replaced. It made the place not look as amazing as it once had. At times during the day it is very difficult to get an elevator because there are too few available, that cover too many floors, with a lot foot traffic needing to go up and down. Wait time is a little excessive. The location of the hotel is great and you have several connections available to public transportation

Stayed 7 nights in Apr 2025

2/10 Terrible

Melissa

Travelled with family

16 Mar 2025

Disliked: Cleanliness, amenities, property conditions & facilities

This was listed as a 5 star property on expedia. At best, this was a 2 star property. The staff was unhelpful and disinterested. They didn't even have a way to pull up our booking upon arrival-- we had to show a printed copy from expedia. The ammenities listed on their website are not actually on their property-- you have to go to an entirely different hotel. This is A SCAM. Shame on Expedia for allowing this property to be listed as 5 stars.

Stayed 3 nights in Mar 2025

8/10 Good

Kathryn

20 Feb 2025

Liked: Cleanliness, property conditions & facilities

Stayed 1 night in Feb 2025

10/10 Excellent

Denis

19 Feb 2025

Liked: Cleanliness, room comfort

Stayed 3 nights in Dec 2024

6/10 Okay

Verified traveller

Travelled with family

11 Jan 2025

Liked: Cleanliness, room comfort

No customer service

Noone at the reception to help with luggage or greet when we arrived. No water in the room, had to wait over 1.5 hours to get it delivered. No hot water in the rooms - luke warm at best when you switch on the water heater. They dont know what customer service is. Waiting for lifts on New years eve was a nightmare when they closed 2 lifts. Wouldnt recommend.

Stayed 3 nights in Dec 2024

8/10 Good

Changsheng

Travelled with family

9 Jan 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great location, very convenient, close to subway. Like the skydeck on the top floor of the building, but the swimming pool was closed for a few days due to the new year celebration. The renovation of the hotel is grand but lack of some details: i.e. hard to find electric outlet for hairdryer and shower door could not close properly. All other things about the hotel are good.

Stayed 4 nights in Dec 2024

8/10 Good

Nicole

Travelled with family and small children

6 Jan 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great spacious apartments that were very clean - the pool was amazing and the view was great. The lifts were terrible! Long waits and not air conditioned

Stayed 5 nights in Dec 2024

8/10 Good

khaled

Travelled with family and small children

2 Jan 2025

Liked: Cleanliness, amenities, property conditions & facilities

Clean , nice staff , elevator is an issue specially at peak time of checkout

Stayed 2 nights in Dec 2024

8/10 Good

Christopher Hans

Travelled with partner

29 Dec 2024

Liked: Cleanliness, amenities, property conditions & facilities

The Face Suites are a reasonable and good accommodation options in KL. There are some positives - excellent housekeeping staff and good location to public transport options. The quality of the food in the general restaurant was very good. Negatives include poorly organised check-in/checkout areas. On arrival was sent from one area to another so checked out where we had been checked in only to be told to go where we had been sent from one check-in. The four lifts for a 51 storey building were awful during busy periods, exacerbated by idiot guests pressing both up and down options thinking it might speed up lift arrival! The last disappointment was the stuff up one night when it took 45 minutes for one of our meals to arrive and has been finished when we enquired where the meal for the other guests was. There was a wringing of hands and complimentary cake but no real indication of why the delay and when, if ever, the remaining meal might appear.

Stayed 7 nights in Dec 2024

10/10 Excellent

Deante

Travelled with family, Travelled with group

24 Dec 2024

Liked: Cleanliness, amenities, property conditions & facilities

The face suites was just as good as 2022. Their dining area upstairs had alot of good options on the menu to choose from. Their staff was friendly and helpful with any problems I had. I would be glad to go there next year for Amg

Stayed 7 nights in Dec 2024

10/10 Excellent

Klaus

Business traveller

12 Dec 2024

Liked: Cleanliness, amenities, property conditions & facilities

Excellent suites, views and location for the price! The Malaysian satay in the rooftop restaurant is the best in KL!

Stayed 3 nights in Dec 2024

10/10 Excellent

claudia

7 Dec 2024

Liked: Cleanliness, room comfort

lovely

Love the location, love the suite ….overall ….manifique

Stayed 3 nights in Nov 2024

8/10 Good

kongkiat

2 Dec 2024

Liked: Amenities

the room which i stayed was a little dark not new

Stayed 5 nights in Nov 2024

10/10 Excellent

Jack

30 Nov 2024

Liked: Cleanliness, property conditions & facilities

Stayed 1 night in Nov 2024

8/10 Good

Caroline

Travelled with family

24 Nov 2024

Liked: Cleanliness, room comfort

Stayed 2 nights in Nov 2024

8/10 Good

Ratha

Travelled with partner

23 Nov 2024

Liked: Cleanliness, amenities

large room

Stayed 5 nights in Nov 2024

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THE FACE Suites Hotel

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Two Bedroom Premier

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About the area

Kuala Lumpur

What's nearby

Getting around

Restaurants

About this property

THE FACE Suites Hotel

Similar properties

DoubleTree by Hilton Hotel Kuala Lumpur

DoubleTree by Hilton Hotel Kuala Lumpur

Property amenities

Pool/Spa

Internet

Parking and transport

Family friendly

Restaurants on site

Kitchenette