See all properties
Save
Aparthotel

THE FACE Suites Hotel

5.0 star property
Luxury aparthotel with 2 restaurants and 2 outdoor pools

Photo gallery for THE FACE Suites Hotel

Interior
2 outdoor pools
Full-sized fridge, microwave, dishwasher, electric kettle
2 restaurants, lunch, dinner served; international cuisine
Gym

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Dryer
  • Kitchen
  • Washer
  • Outdoor space

Explore the area

View map
1020, Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Place, Petronas Twin Towers
    ‪10 min walk‬
  • Place, Suria KLCC Shopping Centre
    ‪12 min walk‬
  • Place, KLCC Park
    ‪14 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪55 min drive‬

Room options

View all photos for One Bedroom Superior

1 bedroom, in-room safe, desk, laptop workspace

One Bedroom Superior

  • Sleeps 2

View all photos for One Bedroom Deluxe

1 bedroom, in-room safe, desk, laptop workspace

One Bedroom Deluxe

  • Sleeps 2

View all photos for Two Bedroom Superior

1 bedroom, in-room safe, desk, laptop workspace

Two Bedroom Superior

  • Sleeps 4

View all photos for Two Bedroom Deluxe

1 bedroom, in-room safe, desk, laptop workspace

Two Bedroom Deluxe

  • Sleeps 4

View all photos for Deluxe Room, 1 Bedroom

Full-sized fridge, microwave, dishwasher, electric kettle

Deluxe Room, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Kitchenette
Full-sized fridge/freezer
Dishwasher
LED TV
Washer/dryer
Separate bedroom
  • 82 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Bedroom

1 bedroom, in-room safe, desk, laptop workspace

Superior Room, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Kitchenette
Full-sized fridge/freezer
Dishwasher
LED TV
Washer/dryer
Separate bedroom
  • 79 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 Bedroom

Premier Room, 1 Bedroom

Premier Room, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Kitchenette
Full-sized fridge/freezer
Dishwasher
LED TV
Washer/dryer
Separate bedroom
  • 96 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Bedrooms

1 bedroom, in-room safe, desk, laptop workspace

Superior Room, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Kitchenette
Full-sized fridge/freezer
Dishwasher
LED TV
Washer/dryer
Separate bedroom
  • 95 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Room, 2 Bedrooms

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Room, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Kitchenette
Full-sized fridge/freezer
Dishwasher
LED TV
Washer/dryer
Separate bedroom
  • 98 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Premier Room, 2 Bedrooms

Premier Room, 2 Bedrooms

Premier Room, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Kitchenette
Full-sized fridge/freezer
Dishwasher
LED TV
Washer/dryer
Separate bedroom
  • 123 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for One Bedroom Grand Premier

One Bedroom Grand Premier

One Bedroom Grand Premier

Highlights

Soundproofed
Air conditioning
Kitchenette
Full-sized fridge/freezer
Dishwasher
LED TV
Washer/dryer
Separate bedroom
  • 101 sq m
  • 2 bedrooms
  • Sleeps 2
  • 1 King Bed

View all photos for Two Bedroom Premier

1 bedroom, in-room safe, desk, laptop workspace

Two Bedroom Premier

  • Sleeps 4

View all photos for One Bedroom Premier

1 bedroom, in-room safe, desk, laptop workspace

One Bedroom Premier

  • Sleeps 2

View all photos for One Bedroom Grand Premier

1 bedroom, in-room safe, desk, laptop workspace

One Bedroom Grand Premier

  • Sleeps 3

View all photos for Superior Twin Room, 1 Bedroom

1 bedroom, in-room safe, desk, laptop workspace

Superior Twin Room, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Kitchenette
Full-sized fridge/freezer
Dishwasher
LED TV
Washer/dryer
Blackout curtains
  • 79 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Twin Room, 1 Bedroom

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Twin Room, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Kitchenette
Full-sized fridge/freezer
Dishwasher
LED TV
Washer/dryer
Blackout curtains
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room, 2 Bedrooms

1 bedroom, in-room safe, desk, laptop workspace

Superior Twin Room, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Kitchenette
Full-sized fridge/freezer
Dishwasher
LED TV
Washer/dryer
Blackout curtains
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for Deluxe Twin Room, 2 Bedrooms

1 bedroom, in-room safe, desk, laptop workspace

Deluxe Twin Room, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Kitchenette
Full-sized fridge/freezer
Dishwasher
LED TV
Washer/dryer
Blackout curtains
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

View all photos for One Bedroom Superior Twin

1 bedroom, in-room safe, desk, laptop workspace

One Bedroom Superior Twin

  • Sleeps 2

View all photos for One Bedroom Deluxe Twin

1 bedroom, in-room safe, desk, laptop workspace

One Bedroom Deluxe Twin

  • Sleeps 2

View all photos for Two Bedroom Superior Twin

1 bedroom, in-room safe, desk, laptop workspace

Two Bedroom Superior Twin

  • Sleeps 4

View all photos for Two Bedroom Deluxe Twin

1 bedroom, in-room safe, desk, laptop workspace

Two Bedroom Deluxe Twin

  • Sleeps 4

You may also like

Ad
Outdoor pool, pool loungers

Hilton Petaling Jaya

Petaling Jaya
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, 1,001 reviews
The price is AU$143
includes taxes & fees
21 Nov - 22 Nov
Hilton Petaling Jaya

About the area

Kuala Lumpur

A luxury stay in the heart of Kuala Lumpur awaits you at THE FACE Suites Hotel. Within a 20-minute stroll, you'll find popular places like Petronas Twin Towers and KLCC Park. Highlights at this aparthotel include 2 restaurants, 2 outdoor swimming pools and in-room kitchenettes. .Each apartment is soundproofed and features an LED TV with satellite channels, along with a washer/dryer, free WiFi and free bottled water. A kitchenette comes equipped with a fridge, a microwave and a dishwasher, and room service is also available. Nice touches to enhance your stay include bathrobes and slippers. A living room, a safe and a hairdryer are also available. .The café, Cafe iL Viso, serves international cuisine. Deep Blue is the aparthotel's own rooftop bar, serving drinks along with lunch and dinner. Enjoy the gym and kids' swimming pool. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. There's also the convenience of valet parking. .Attractions within a 20-minute walk of this 5-property class Golden Triangle aparthotel include Suria KLCC Shopping Centre and Kuala Lumpur Tower.
View more Aparthotels in Kuala LumpurOpens in a new window

What's nearby

  • Kuala Lumpur Forest Eco Park - 3 min walk - 0.3 km
  • Petronas Twin Towers - 10 min walk - 0.9 km
  • Kuala Lumpur Tower - 10 min walk - 0.9 km
  • Suria KLCC Shopping Centre - 12 min walk - 1.0 km
  • KLCC Park - 14 min walk - 1.2 km

Getting around

  • Bukit Nanas Station - 3 min walk
  • Kuala Lumpur Sultan Ismail Station - 16 min walk
  • Kuala Lumpur International Airport (KUL) - 47 min drive

Restaurants

  • ‪Cafe: In House - ‬3 min walk
  • ‪R Club Lounge - ‬2 min walk
  • ‪Wariseni - ‬4 min walk
  • ‪Evolution - ‬2 min walk
  • ‪Club De Macau - ‬2 min walk

About this property

THE FACE Suites Hotel

Luxury aparthotel with 2 restaurants and 2 outdoor pools
As a guest of THE FACE Suites Hotel, you'll find 2 outdoor swimming pools, a fitness centre, and a children's pool. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

The luxury THE FACE Suites Hotel also features a rooftop terrace, concierge services, and laundry facilities. For a fee, parking is available.

  • 200 guestrooms or units
  • 51 levels
  • 2 dining venues
  • Terrace on the roof
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Lift
  • Bar or lounge
  • Coffee shop
THE FACE Suites Hotel offers 200 air-conditioned accommodations with washers/dryers and a safe. 42-inch LED televisions come with satellite channels. Accommodation at this 5-star aparthotel has kitchenettes with full-sized fridge/freezers, microwaves, kitchenware and utensils and dishwashers. Bathrooms include a shower, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

Similar properties

Lounge
Star Suites KLCC
  • Pool
  • Kitchen
  • Washer
  • Dryer
4.6 out of 5, Wonderful, 284 reviews
Star Suites KLCC

Property amenities

Pool/Spa

  • 2 outdoor pools

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (MYR 40 per day)
  • Valet parking on site (MYR 40 per stay)
  • Wheelchair-accessible parking available

Family friendly

  • Children's pool

Restaurants on site

  • Cafe iL Viso
  • Deep Blue

Kitchenette

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave

Dining

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Limited room service

Bedrooms

  • Bedroom
  • Bedsheets provided
  • Rollaway/extra bed: MYR 110 per night

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Living room

Entertainment

  • 42-inch LED TV with cable/satellite channels

Outdoor areas

  • Rooftop terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry detergent
  • Laundry facilities
  • Washer/dryer

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk

Location highlights

  • In a shopping district
  • In the city centre

Things to do

  • Children's pool
  • Gym

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Window guards

General

  • 200 units
  • 51 floors
  • Soundproofing

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from October 30 2025 to October 30 2025 (dates subject to change):
  • Fitness facilities
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from 19 August to 22 August:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at THE FACE Suites Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 110.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 500 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: MYR 40 per day
  • Valet parking fee: MYR 40 per stay
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 110.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a security system and window guards
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, a security system and window guards in all accommodation. The property is professionally cleaned.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Face Suites Kuala Lumpur
Face Suites Kuala Lumpur Aparthotel
The Face Suites Kuala Lumpur
Face Suites Aparthotel
Face Suites
The Face Suites Kuala Lumpur
THE FACE Suites Hotel Aparthotel
THE FACE Suites Hotel Kuala Lumpur
THE FACE Suites Hotel Aparthotel Kuala Lumpur

Frequently asked questions

What is the cancellation policy at THE FACE Suites Hotel?

THE FACE Suites Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at THE FACE Suites Hotel?

Yep, THE FACE Suites Hotel has a self car park for MYR 40 per day.

Does THE FACE Suites Hotel have a pool?

Yep, and guests love it! THE FACE Suites Hotel has 2 outdoor swimming pools and a kids' pool. The swimming pool will be unavailable from October 30 2025 to October 30 2025 (dates subject to change).

Does THE FACE Suites Hotel serve breakfast?

Sure does, brekkie is available daily.

Is there a free airport shuttle available at THE FACE Suites Hotel?

No, THE FACE Suites Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at THE FACE Suites Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at THE FACE Suites Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at THE FACE Suites Hotel?

No, pets and service animals are not allowed.

THE FACE Suites Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 976 out of 1720 reviews
Rating 8 - Good. 506 out of 1720 reviews
Rating 6 - Okay. 129 out of 1720 reviews
Rating 4 - Poor. 66 out of 1720 reviews
Rating 2 - Terrible. 43 out of 1720 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Brentha

Travelled with family
Liked: Cleanliness, room comfort

Great Stay with Top Amenities, Close to Attraction

We had a wonderful stay with excellent amenities, including a skydeck bar, swimming pool, gym, and restaurant on the 51st floor. The rooms were spacious, clean, and well-maintained, with kitchen facilities, a fridge, and a washing machine. Major attractions like the Twin Towers and KLCC are within walking distance. The only drawback was the long wait time for the elevator due to the high number of tourists and inter-floor traffic. Overall, it was great value for money, and our family of four, including a child, thoroughly enjoyed the stay.
Stayed 3 nights in Aug 2025

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really practical and spacious stay with a killer rooftop pool. Getting a bit too busy compared to the last trip - means the great pool is less cool, and the lifts are a huge pain especially at checkout. Stayed in a higher class room than last time, but it actually felt less space and the view was substantially worse. A bit disappointing but still a really great place for families in terms of price, location and space.
Stayed 9 nights in Jul 2025

6/10 Okay

Vincent

Travelled with family
Liked: Amenities
Location is good
Stayed 5 nights in Jul 2025

2/10 Terrible

Jil

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Right after checking in, I found bugs in the room. It was disgusting. I immediately informed the staff, but they didn’t offer any help, no apology, and acted completely uninterested. That alone should’ve been enough to leave. On top of that, the hotel is confusing — they don’t explain anything, not even how to get to your room. Not all elevators go to every floor, and no one bothered to mention that, so I wasted time trying to figure it out on my own. The service overall was rude and careless, and the cleanliness was clearly not a priority. I’m really disappointed and can’t recommend this hotel to anyone. Definitely not worth the money.
Stayed 2 nights in Jul 2025

10/10 Excellent

Azlina

Travelled with family
Liked: Cleanliness, room comfort

Excellent stay

The place was brilliant. It was spacious. We got a view of kl tower and merdeka 118. Overall can't fault our stay. Infinity pool was the best. You can see klcc, kl tower and merdeka 118.
Stayed 3 nights in Jun 2025

10/10 Excellent

Kathy

Liked: Cleanliness, room comfort
Great stay Joy the server upstairs was amazing with many great recommendations. Highly recommend
Stayed 2 nights in Jul 2025

4/10 Poor

Yixiang

Travelled with family
Disliked: Amenities
This was one of the worst stays in my past Expedia experience. The room was spacious, but not clean when we arrived. The location and view from the top floor were great. Yet the elevators were extremely slow, adding 5 minutes both ways. Our room was opened unannounced by a worker while we were trying to relax in the room, and he immediately left without any explanation, making us feel unsafe in the hotel. The building was shared with multiple hotel providers, and the lobby was quite busy and unorganised. Please stay away from this property if you are expecting any starred hotel standards.
Stayed 3 nights in Jul 2025

10/10 Excellent

Istar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My stay at The Face Suites in KL was fantastic and truly exceeded expectations. This hotel-apartment hybrid offers the perfect blend of space, comfort, and an unbeatable city view. The standout feature for me was definitely the rooftop infinity pool – it offers a breathtaking view of the Petronas Twin Towers and the KL Tower. Whether during the day or lit up at night, it’s absolutely stunning and one of the most iconic views you can experience in KL.
Stayed 5 nights in Jun 2025

10/10 Excellent

Wasif, Sammamish

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious two bedroom suite. Unit has washer dryer which helped us a lot.
Stayed 7 nights in Jul 2025

2/10 Terrible

Danni-Sophia Himeko

Travelled with family
Really surprised no towels, bathrobes set in the room. Phone could not connect to front desk, housekeeping. I had to go down to ask for towels. Finally I was able to find extension for room service hoping to speak to someone but the staff didn’t speak English well. Even a 3 star and 4 star hotel had better service.
Stayed 1 night in Jul 2025

10/10 Excellent

Yetunde

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice property, ample space for 4. Only issue was the time it took to get a lift. Other than that had a very pleasant sta
Stayed 4 nights in Jun 2025

8/10 Good

Lim Ting

Liked: Cleanliness, property conditions & facilities
Lifts are ridiculously slow & its a hassle to redeem free parking as you need to validate your TNG card each time you exit the premises
Stayed 2 nights in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 13 nights in May 2025

6/10 Okay

Tan

Travelled with family
Liked: Cleanliness, room comfort
Comfort and cleanliness is good. However… 1. The need to request for toilet paper and mineral water 2. Bad experience at the restaurant! (I) The restaurant staff was not aware of there was 20% off for guest who wants patronise the restaurant for breakfast! (II) We went at a later timing, however, we have a 45 mins to consume our food that was the reason we proceeded. (III)The person on duty at the steaming food area was on the handphone, we had to alert his colleague to let him know there were customers! (IV) The food steaming basket was empty , the person on duty just answered ‘no more’ (V) we had paid RM200 to get the kind of answer? Is this a ‘5 stars’ hotel way of taking care of her guests? Compliment to: 1. The responsiveness of the back reservation staff 2. The front desk for smooth checki in and check out. Hope that FACE Hotel look into what we have just feedback!
Stayed 6 nights in May 2025

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
I had an incredible experience at The Face Suites! From the moment I arrived, the service was warm and professional. The suite itself was spacious, modern, and equipped with everything I needed — it felt more like a luxury apartment than a hotel room. But the real highlight? The sky deck infinity pool. It offers one of the most breathtaking views in all of Kuala Lumpur — swimming with the Petronas Twin Towers and KL Tower in full view was surreal, especially at sunset when the city lights begin to sparkle. It’s truly a must-see spot that lives up to the hype on social media.
Stayed 1 night in May 2025

4/10 Poor

Roshni

Travelled with group
Disliked: Cleanliness, amenities
Very disappointed by the condition of this property. Will stay at one of the hotels next time - much better value for the price point. Location was nice but there was very visible wear in the room which were also not well cleaned. Also expect to wait an average of 10 mins for the elevator. Pictures are misleading as you do not get a full view of the patronas towers from rooftop pool. I lost one of the keys and was charged at checkout which is quite ridiculous for a “luxury” property. Absolutely would not stay here again in KL
Stayed 3 nights in May 2025

8/10 Good

Elijah

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room i got was very nice although there was little to any hot water, for all you military guys without a passport this is definitely not the hotel for you as they will not under any circumstances let you check in without one. Definitely would recommend the superior room tho for the space and very modern bathroom and open space available.
Stayed 2 nights in May 2025

8/10 Good

Muni

Liked: Cleanliness, property conditions & facilities
Overall a decent place to stay if having a short visit.
Stayed 3 nights in May 2025

10/10 Excellent

fuk

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

BONNA, SAN FRANCISCO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love the hotel and room is great, lots of room for the three of us. Wish they didn’t charge us for the deposit which we still haven’t received it back.
Stayed 5 nights in Jan 2025

8/10 Good

Rudy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is the second time that I have stayed at this hotel. There were several things that have brought down the experience from what it was in the past. The pool area is very nice, It still has a great view of the city at night. They do not serve any food or drinks in the pool area. There is no support staff by the pool. Only a security guard. There were many people and not enough pool area furniture available The ability to have room service is limited to after 5pm. The main restaurant (Deep Blue) on the top floor is still very beautiful and the food is good. The restaurant staff were amazing and made you feel welcomed. The lobby furniture is a little run down and needs to be replaced. It made the place not look as amazing as it once had. At times during the day it is very difficult to get an elevator because there are too few available, that cover too many floors, with a lot foot traffic needing to go up and down. Wait time is a little excessive. The location of the hotel is great and you have several connections available to public transportation
Stayed 7 nights in Apr 2025

2/10 Terrible

Melissa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was listed as a 5 star property on expedia. At best, this was a 2 star property. The staff was unhelpful and disinterested. They didn't even have a way to pull up our booking upon arrival-- we had to show a printed copy from expedia. The ammenities listed on their website are not actually on their property-- you have to go to an entirely different hotel. This is A SCAM. Shame on Expedia for allowing this property to be listed as 5 stars.
Stayed 3 nights in Mar 2025

8/10 Good

Kathryn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Denis

Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort

No customer service

Noone at the reception to help with luggage or greet when we arrived. No water in the room, had to wait over 1.5 hours to get it delivered. No hot water in the rooms - luke warm at best when you switch on the water heater. They dont know what customer service is. Waiting for lifts on New years eve was a nightmare when they closed 2 lifts. Wouldnt recommend.
Stayed 3 nights in Dec 2024