4.6 out of 5

"Overall excellent with a couple of issues. There was mould in the bathroom extractor fan (significant amount) and shower would randomly become scaldin ... " More

By a verified traveller on Thu 19 Apr 2018

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Hotel Description

A luxury stay in the heart of Kuala Lumpur awaits you at PARKROYAL Kuala Lumpur. Within just a 10-minute stroll, you'll find Berjaya Times Square and Pavilion Kuala Lumpur. Highlights at this Art Deco hotel include 3 restaurants, a full-service spa and an outdoor swimming pool.

All 426 rooms feature LCD TVs with satellite channels, and you can enjoy free WiFi, free wired Internet and coffee/tea makers. Minibars provide refreshments, and 24-hour room service is also available. You'll find nice touches like free toiletries and premium bedding to enhance your stay. Free newspapers, free bottled water and safes are also available.

A day of pampering at St. Gregory Spa can include Swedish massages, body wraps and body scrubs along with access to the sauna and spa tub. The brasserie, Chatz Brasserie, is open for breakfast, lunch and dinner. At the hotel's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy the 24-hour fitness centre, kids' swimming pool and pool loungers. A meeting room and a business centre are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a coffee shop/café and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.

Places within a 30-minute walk of this 5-star Bukit Bintang hotel include KLCC Park and Kuala Lumpur Tower.

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Family Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Premier Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Orchid Club Premier Double Double

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

PARKROYAL Kuala Lumpur ratings based on 104 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for PARKROYAL Kuala Lumpur

Everyone (48) Couples (36) Family (19)
3 out of 5
Pros: location location location. Hotel was ok I'd say. House keeping lady - Letchumy was nice and friendly. Cons : check in took about 30 mins and probably longer for the people waiting behind us in the queue and no apologies or acknowledgement of the delay by the staff Shower was terrible cos it kept spitting out boiling water every couple of mins which could have been so dangerous I wanted to pass on the feedback upon checkout but they didnt want to hear it and asked me to do it online. To me it seemed as though noone cared. Overall was an ok stay because of the above mentioned reasons but the location was everything. If Park royal rectified the above issues. It'd be an awesome hotel to stay at.

Posted by , from Melbourne on 16 Sep. 2019

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5 out of 5
Friendly and helpful staff. Great location. The pool was nice.

Posted by on 18 Aug. 2019

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Comment from Hotel Management

19 Aug. 2019 by Benny Chung, General Manager

Dear Guest, We are happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your holiday in Kuala Lumpur. Please join us again for another memorable hotel experience!

4 out of 5
Staff are always very attentive. Hotel is in great location. Close to MRT, shopping and lots of eating options

Posted by , from singapore, Melbourne on 23 Mar. 2019

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Comment from Hotel Management

23 Mar. 2019 by Guy Charles Owen, General Manager

Dear BokM, We are happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your holiday in Kuala Lumpur. Please join us again for another memorable hotel experience!

5 out of 5
Great hotel central to all transportation and shopping super friendly staff 😃😃 drinks a bit on the expensive side

Posted by , from Victoria Australia on 7 Nov. 2018

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Comment from Hotel Management

8 Nov. 2018 by Guy Charles Owen, General Manager

Dear Rodney, We are happy that you enjoyed our friendly hospitality and had a comfortable stay with us. We truly value your comments and hope to see you again in the near future.

4 out of 5
Great location, extremely good value for money, friendly staff. Just a warning for people who sleep on their backs though, they only have hard, high pillows. I don’t sleep on my side and I had neck cramps from the pillows.

Posted by on 17 Sep. 2018

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Comment from Hotel Management

26 Sep. 2018 by Guy Charles Owen, General Manager

Dear Guest, Thank you for your feedback. I am delighted to learn that you recognized our great location . Nevertheless, I am very concerned with your comment about the pillows, we have latex and feather pillow for our guests. Thank you again and I hope to see you back at PARKROYAL Kuala Lumpur for a better hotel experience.

3 out of 5

Posted by on 6 Sep. 2018

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Comment from Hotel Management

12 Sep. 2018 by Guy Charles Owen, General Manager

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

4 out of 5
Overall excellent with a couple of issues. There was mould in the bathroom extractor fan (significant amount) and shower would randomly become scaldingly hot.

Posted by , from Melbourne on 19 Apr. 2018

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Comment from Hotel Management

20 Apr. 2018 by Guy Charles Owen, General Manager

Dear Mark, We appreciate your valuable feedback as they provide us an opportunity to target areas of concern and make improvements. I hope to welcome you back for a better hotel experience.

5 out of 5

Great position

From check in to check out all the staff were really friendly and more than helpful , all the facilities eg pool gym ect were were great , really good breakfast lots of variety , our room was nice and quiet will excellent block out curtains . Chats restaurant and in room dining very good and not expensive . Have stayed here before and will do so again , great position Hop on Hop off bus just across road and short walk to Bejaya Times Square shopping centre .

Posted by on 14 Nov. 2017

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Comment from Hotel Management

16 Nov. 2017 by Guy Charles Owen, General Manager

Dear Guest, We are happy to read your positive review and I would like to thank you for choosing us as your preferred hotel for your visit in Kuala Lumpur. Please join us again for another memorable hotel experience!

4 out of 5

convenient location and good service

Pros: I liked the overall cleanliness and tidiness of the hotel as it was more than above standard from the entrance up to and including the room.
Cons: I cant think of anything much to say to improve except that maybe the pool couldn't be so deep?
Location: As mentioned above I found that the location was very handy to malls and other activities and that staff were very helpful to organise things for us.
The service of all the staff was very satisfying and they were all very polite all the time and very helpful with all my requests. I was very pleased with the overall service and the hotel was very handy to all the public transport and plenty of malls that were close to the hotel. I don't really have any real negative things to say except to say that the view from our window was not the best as it was a bit messy across the road from our window but this is no fault of the hotel. And one other small complaint is that I found the price of the drinks at the bar were a bit on the expensive side. But this is a small critique as I would gladly stay here again if I return to Malaysia as the service was very satisfying.

Posted by , from New Zealand (Aotearoa) on 30 Oct. 2017

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Comment from Hotel Management

14 Nov. 2017 by Guy Charles Owen, General Manager

Dear John, Thank you for your feedback. I am delighted to learn that you recognized our great location and had a pleasant visit. We sincerely look forward to welcoming you back soon!

3 out of 5

Its a little tired and needs some work.

Our room had a queen sized bed with linen that had a greyish tinge to it. I think they’re linen service needs to add some oxygen bleach to their processing. The bathroom configuration was odd, the shower stall was grubby and the floor waste gully cover,which came away under my feet whilst i was showering was filthy, and i mean filthy.

Posted by , from williamstown australia on 3 Oct. 2017

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Comment from Hotel Management

15 Oct. 2017 by Guy Charles Owen, General Manager

Dear Kate, Thank you for taking time to share your review. My humble apology for the unsatisfactory experience you had during your stay. I am addressing these shortcomings with the team to get things right. I understand your sentiment of disappointment, but I hope to have the opportunity to welcome you back for a better experience in the future.

Property Features

PARKROYAL Kuala Lumpur offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. WiFi is free in public spaces. A business centre and a meeting room are available. A kid's pool, spa services, and tour or ticket assistance are also featured at the luxury PARKROYAL Kuala Lumpur. You'll have access to the outdoor pool at a partner property. For a fee, parking is available. This Art Deco Kuala Lumpur hotel is smoke free.

  • 1 building
  • 426 guestrooms or units
  • 21 levels
  • 3 dining venues
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Kuala Lumpur (KUL-Kuala Lumpur Intl.) (58.1 km / 36.1 mi)
  • Train station: Kuala Lumpur Masjid Jamek Station (2.6 km / 1.6 mi)
  • Metro station: Bukit Bintang Station (0.2 km / 0.1 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

PARKROYAL Kuala Lumpur offers 426 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and a hairdryer. This Kuala Lumpur hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Chatz Brasserie – This brasserie serves breakfast, lunch and dinner.

Si Chuan Dou Hua – This restaurant specialises in Asian cuisine and serves lunch and dinner.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness centre.

Spa Services

  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Number of treatment rooms 5
  • Steam room in spa
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 100.0 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

 

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MYR 50.00 and MYR 60.00 per person (approximately)
  • Valet parking fee: MYR 28 per day
  • Rollaway bed fee: MYR 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kuala Lumpur Parkroyal
  • Parkroyal
  • Parkroyal Hotel
  • Parkroyal Hotel Kuala Lumpur
  • Parkroyal Kuala Lumpur
  • Kuala Lumpur Parkroyal Hotel
  • Parkroyal Kuala Lumpur Hotel Kuala Lumpur
  • PARKROYAL Kuala Lumpur Hotel
  • PARKROYAL Kuala Lumpur Hotel
  • PARKROYAL Kuala Lumpur Kuala Lumpur
  • PARKROYAL Kuala Lumpur Hotel Kuala Lumpur

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.