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PARKROYAL COLLECTION Kuala Lumpur

5.0 star property
Art Deco hotel with full-service spa and bars/lounges

Photo gallery for PARKROYAL COLLECTION Kuala Lumpur

Outdoor pool, open 7:00 AM to 8:00 PM, free pool cabanas, pool loungers
1 bedroom, minibar, in-room safe, blackout curtains
Lifestyle Premier King | View from room
Lobby
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
The current price is AU$175
includes taxes & fees
15 July - 16 July

Explore the area

Map
Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Berjaya Times Square
    ‪5 min walk‬
  • Pavilion Kuala Lumpur
    ‪7 min walk‬
  • Petronas Twin Towers
    ‪3 min drive‬
  • Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪49 min drive‬

Room options

View all photos for Lifestyle Premier Double Double

Lifestyle Premier Double Double

Lifestyle Premier Double Double

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Bathrobes
Private bathroom
Bidet
Hairdryer
  • 32 sq m
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Signature Family Suite

Children's theme room

Signature Family Suite

Highlights

Air conditioning
Smart TV
Blackout curtains
2 bedrooms
Bathrobes
Private bathroom
Bidet
Hairdryer
  • Sleeps 2
  • 1 King Bed and 2 Single Beds

View all photos for Lifestyle Premier Suite

Lifestyle Premier Suite

Lifestyle Premier Suite

Highlights

Air conditioning
Smart TV
Blackout curtains
Separate bedroom
Bidet
Bathrobes
Rainfall showerhead
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for Lifestyle Suite

Lifestyle Suite

Lifestyle Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Smart TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Bidet
  • 62 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Urban Deluxe Twin

Urban Deluxe Twin

Urban Deluxe Twin

7.0 out of 10
Good
(14 reviews)

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Bathrobes
Private bathroom
Bidet
Hairdryer
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Signature Family Suite

Signature Family Suite | Children's theme room

Signature Family Suite

Highlights

Individually decorated
Air conditioning
Smart TV
Blackout curtains
2 bedrooms
Rainfall showerhead
Bidet
Hairdryer
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 2 Single Beds

View all photos for Signature Family Suite

Children's theme room

Signature Family Suite

Highlights

Air conditioning
Smart TV
Blackout curtains
2 bedrooms
Bathrobes
Private bathroom
Bidet
Hairdryer
  • Sleeps 2
  • 1 King Bed and 2 Single Beds

View all photos for Urban Deluxe King

Urban Deluxe King

Urban Deluxe King

8.4 out of 10
Very good
(23 reviews)

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Bathrobes
Private bathroom
Bidet
Hairdryer
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Urban Deluxe Queen

1 bedroom, minibar, in-room safe, blackout curtains

Urban Deluxe Queen

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Bidet
Bathrobes
Rainfall showerhead
Hairdryer
  • Sleeps 1
  • 1 Queen Bed

View all photos for Urban Suite

Urban Suite

Urban Suite

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Smart TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Bidet
  • 53 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Family Suite

Children's theme room

Signature Family Suite

Highlights

Air conditioning
Smart TV
Blackout curtains
2 bedrooms
Bathrobes
Private bathroom
Bidet
Hairdryer
  • Sleeps 2
  • 1 King Bed and 2 Single Beds

View all photos for Lifestyle Premier King

Lifestyle Premier King

Lifestyle Premier King

9.0 out of 10
Wonderful
(21 reviews)

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Bathrobes
Private bathroom
Bidet
Hairdryer
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for PARKROYAL COLLECTION Suite

PARKROYAL COLLECTION Suite

PARKROYAL COLLECTION Suite

Highlights

Air conditioning
Smart TV
Blackout curtains
Separate bedroom
Bidet
Bathrobes
Rainfall showerhead
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for COLLECTION Club Premier King

COLLECTION Club Premier King

COLLECTION Club Premier King

8.8 out of 10
Excellent
(10 reviews)

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
Smart TV
Blackout curtains
Separate bedroom
Rainfall showerhead
Bidet
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for COLLECTION Club Premier Double Double

COLLECTION Club Premier Double Double

COLLECTION Club Premier Double Double

8.0 out of 10
Very good
(12 reviews)

Highlights

Air conditioning
Club Lounge
Smart TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Bidet
Hairdryer
  • 36 sq m
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for COLLECTION Club Premier Twin

COLLECTION Club Premier Twin

COLLECTION Club Premier Twin

Highlights

Air conditioning
Club Lounge
Smart TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Bidet
Hairdryer
  • 36 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Signature Suite

Signature Suite

Signature Suite

Highlights

Air conditioning
Smart TV
Blackout curtains
Separate bedroom
Bidet
Bathrobes
Rainfall showerhead
Hairdryer
  • Sleeps 3
  • 1 King Bed

View all photos for COLLECTION Club King

COLLECTION Club King

COLLECTION Club King

9.0 out of 10
Wonderful
(13 reviews)

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Smart TV
Separate bedroom
Blackout curtains
Hydromassage showerhead
Bathrobes
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Urban Family Suite

Urban Family Suite

Urban Family Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Smart TV
Separate bedroom
Blackout curtains
Private bathroom
Bathrobes
Rainfall showerhead
Bidet
  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds and 1 King Bed

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About the area

Kuala Lumpur

A luxury stay in the heart of Kuala Lumpur awaits you at PARKROYAL COLLECTION Kuala Lumpur. Within just a 10-minute stroll, you'll find Berjaya Times Square and Pavilion Kuala Lumpur. Highlights at this Art Deco hotel include 2 bars/lounges, a full-service spa and a restaurant. .A relaxing visit to St Gregory Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. Botanist Lounge & Bar is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the outdoor swimming pool, 24-hour gym, free pool cabanas and pool loungers. Plus you'll find free Wi-Fi in public areas and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of valet parking. .Places within a 15-minute walk of this 5-property class Bukit Bintang hotel include The Exchange TRX and Mitsui Shopping Park LaLaport.

What's nearby

  • Berjaya Times Square - 5 min walk - 0.5 km
  • Pavilion Kuala Lumpur - 7 min walk - 0.6 km
  • KLCC Park - 17 min walk - 1.5 km
  • Kuala Lumpur Tower - 2 min drive - 1.9 km
  • Petronas Twin Towers - 3 min drive - 2.3 km

Getting around

  • Bukit Bintang Station - 2 min walk
  • Kuala Lumpur Masjid Jamek Station - 3 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 33 min drive

Restaurants

  • ‪Parkroyal Kuala Lumpur - ‬2 min walk
  • ‪Kurata Japanese Fine Dining - ‬1 min walk
  • ‪Teppanyaki - ‬5 min walk
  • ‪Ah Cheng Laksa - ‬4 min walk
  • ‪Q Cup Café - ‬2 min walk

About this property

PARKROYAL COLLECTION Kuala Lumpur

Art Deco hotel with full-service spa and bars/lounges
PARKROYAL COLLECTION Kuala Lumpur offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

There are 10 meeting rooms available. A rooftop terrace, spa services, and multilingual staff are also featured at the luxury PARKROYAL COLLECTION Kuala Lumpur. You'll have access to the outdoor pool at a partner property. For a fee, parking is available.

This Art Deco Kuala Lumpur hotel is smoke free.

  • 527 guestrooms or units
  • 2 bars or lounges
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
  • Dining venue
PARKROYAL COLLECTION Kuala Lumpur offers 527 air-conditioned accommodations with minibars and a safe. 50-inch Smart televisions come with premium digital channels.

Bathrooms include a shower with a rainfall showerhead, bathrobes, bidets and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

St Gregory Spa has 5 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

Chinese (Mandarin), English, Hindi, Indonesian, Malay

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JW Marriott Kuala Lumpur

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The price is AU$195
includes taxes & fees
31 July - 1 Aug
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Covered parking on site (MYR 2.20 per day)
  • Valet parking on site (MYR 40 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 85 for adults and MYR 42.50 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Botanist Lounge & Bar
  • Skye Chill
  • Thyme All-Day Dining

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool
  • Outdoor pool (guest access)
  • Shopping centre

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with premium digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at PARKROYAL COLLECTION Kuala Lumpur

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 85 for adults and from MYR 42.50 for children
  • Covered self-parking fee: MYR 2.20 per day
  • Valet parking fee: MYR 40 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Union Pay and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Kuala Lumpur Parkroyal
Parkroyal
Parkroyal Hotel
Parkroyal Hotel Kuala Lumpur
Parkroyal Kuala Lumpur
Kuala Lumpur Parkroyal Hotel
Parkroyal Kuala Lumpur Hotel Kuala Lumpur
PARKROYAL Kuala Lumpur Hotel
PARKROYAL Kuala Lumpur
PARKROYAL COLLECTION Kuala Lumpur Hotel
PARKROYAL COLLECTION Kuala Lumpur Kuala Lumpur
PARKROYAL COLLECTION Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

What is the cancellation policy at PARKROYAL COLLECTION Kuala Lumpur?

PARKROYAL COLLECTION Kuala Lumpur offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at PARKROYAL COLLECTION Kuala Lumpur?

As of 2 July 2025, prices found for a 1-night stay for 2 adults at PARKROYAL COLLECTION Kuala Lumpur on 15 July 2025 start from AU$174.90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at PARKROYAL COLLECTION Kuala Lumpur?

Yep, PARKROYAL COLLECTION Kuala Lumpur has a covered self car park for MYR 2.20 per day.

Is there a spa on site at PARKROYAL COLLECTION Kuala Lumpur?

Yep, St Gregory Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does PARKROYAL COLLECTION Kuala Lumpur have a pool?

PARKROYAL COLLECTION Kuala Lumpur has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger. The pool is open 7:00 AM to 8:00 PM.

What luxury perks are available at PARKROYAL COLLECTION Kuala Lumpur?

PARKROYAL COLLECTION Kuala Lumpur features a full-service spa, an outdoor pool and free pool cabanas.

What makes PARKROYAL COLLECTION Kuala Lumpur a romantic place to stay?

A hot tub and poolside dining, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at PARKROYAL COLLECTION Kuala Lumpur.

Does PARKROYAL COLLECTION Kuala Lumpur serve breakfast?

Sure does, buffet breakfast is on offer daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at PARKROYAL COLLECTION Kuala Lumpur?

No, PARKROYAL COLLECTION Kuala Lumpur does not offer an airport shuttle service.

Is there a bar or restaurant at PARKROYAL COLLECTION Kuala Lumpur?

Yep, they've got a poolside bar and an onsite restaurant.

What time are check-in & check-out at PARKROYAL COLLECTION Kuala Lumpur?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at PARKROYAL COLLECTION Kuala Lumpur?

No, pets and service animals are not allowed.

Is there a golf course on site at PARKROYAL COLLECTION Kuala Lumpur?

There isn't one on site, but Royal Selangor Golf Club is a short 19-minute walk away.

PARKROYAL COLLECTION Kuala Lumpur Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 413 out of 759 reviews
Rating 8 - Good. 211 out of 759 reviews
Rating 6 - Okay. 81 out of 759 reviews
Rating 4 - Poor. 36 out of 759 reviews
Rating 2 - Terrible. 18 out of 759 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Brian

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 3 nights in May 2025

8/10 Good

Peter Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff in the Club Room were so friendly, just fantastic really.
Stayed 8 nights in Mar 2025

8/10 Good

steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful, couple of minor problems with room sorted promptly, would recommend and stay again
Stayed 5 nights in Mar 2025

8/10 Good

Zhong fen

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
2nd time staying in this hotel. Room is ok, but the toilet needs a lot of upgrades. Molds all over, shower mixer and taps need replacement
Stayed 3 nights in Mar 2025

10/10 Excellent

Vincent

Stayed 3 nights in Mar 2025

10/10 Excellent

ABDULLAH AL ZAHIR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Place
Stayed 5 nights in Feb 2025

10/10 Excellent

zulfiquar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Fantastic stay for 6 days - Great location and fantastic staff
Stayed 6 nights in Feb 2025

10/10 Excellent

GREGORY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were helpful and friendly. The Buffet Breakfast was Amazing the choices catered for every taste and culture
Stayed 5 nights in Feb 2025

10/10 Excellent

Salman

Stayed 4 nights in Feb 2025

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming. We were celebrating our anniversary and really appreciated the nice touch with the balloons and towel decorations in the room, as well as the cake and card. Park Royal Collections is conveniently located in the bustling bukit bintang and close to the shops and food stores. Overall, would recommend this place.
Stayed 2 nights in Feb 2025

10/10 Excellent

Mathieu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located in heart of bukit bintang Walking distance to some of the best food street and high end shopping malls
Stayed 2 nights in Feb 2025

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 8 nights in Feb 2025

8/10 Good

Tien Earn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Haziqah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4th time staying in this hotel! Great location! Near to shopping area and train station. Will definitely come back here. No regrets!
Stayed 3 nights in Dec 2024

10/10 Excellent

shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is close to shopping in Bukit Bintang and is, thankfully, a little bit away fromthe busy/noisy part of the area. We were able to walk to the Petronas Towers via the sky bridge that was close by. Staff was courteous and helpful. Would stay here again.
Stayed 4 nights in Feb 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Paul Robert, Brampton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its good hotel, just the house keeping a little too slow. Didn't finish our room after 4:30pm.
Stayed 4 nights in Jan 2025

8/10 Good

Kam Weng

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Sarun

Stayed 6 nights in Jan 2025

8/10 Good

Sohail

Stayed 3 nights in Jan 2025

4/10 Poor

HYUN JI

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Compared to the pictures uploaded on expedia, it’s way worse. It feels like a 3star or more like a motel. Building itself is not bad so it has nice lobby but that’s it. Beddings or trays, kettle, bathroom faucets.. didn’t seem to be cleaned and had stains on it. Beddings felt humid even though the room was very freezing with non stop AC. Towels are worn out and pool towel had really big brown stain. Poolside sofas’ and beds’ cushions are also stained. Gym is quite tiny. In-Room Dining service ordering system isn’t flawless and dishes, utensils or tablecloth are also very wornout. Serving amounts are good and food is tasty but quality wise, disappointing. And personally I felt a bit scammed. I specifically chose family suite paying almost double because according to the room picture on expedia, only this room had merdeka 118view. Because the only reason I chose this hotel was the merdeka 118 view, I even left a message to the hotel prior as well. However, we couldn’t see any glimpse of it. Front office’s staff told me all the rooms of this room type doesn’t have merdeka 118 view. And in general, conversations with staffs in English weren’t as easy compared to other hotels. Quite frustrating experience. Overall, it was a spacious room and the pool&lobby was very nice and clean. Staff who brought the in-room dining was very professional and kind. But other than that, very disappointing and don’t think they worth the price.
Stayed 1 night in Jan 2025

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location close to transport, shopping and restaurants. I’ve stayed twice and this hotel and could hear noise from other rooms on both occasions. However, I did not hear street noise.
Stayed 2 nights in Oct 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central
Stayed 3 nights in Dec 2024

8/10 Good

Chen Ping

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and clean hotel, convenient location and friendly staff!
Stayed 3 nights in Jan 2025

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice, but I think you can do better

Not the 5 star you’d expect but still a decent stay. Didn’t realize some of the amenities until the day we left (new fun bar that opened, a great buffet in the basement level, etc). Food at the hotel bar was underwhelming and the drinks overpriced. Worst part though is that we are still getting the runaround for a refund as we booked the incorrect location to a different ParkRoyal property and they are still not refunding our money. Been given several wrong email addresses and I’m unlikely to see any refund any time soon. There are a TON of nice hotels in this area - I would guess you can find some that are just as nice for a lower rate OR something more amazing for the same cost. The pool is super nice though!
Stayed 1 night in Jan 2025