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"It’s very old and tired. My king size bed took the entire bedroom. I had to walk around the passage via the toilet and then the bathroom to get to the ... " More

By a verified traveller on Mon 10 Feb 2020

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Hotel Description

Berjaya Times Square Hotel, Kuala Lumpur places you in the center of Kuala Lumpur,connected to the convention center and within a short 5-minute stroll of popular places like Berjaya Times Square and Sungei Wang Plaza. Highlights at this luxury hotel include 2 restaurants, an outdoor swimming pool, and a poolside bar.

You can enjoy free WiFi, sitting areas, and separate bathtubs and showers, featured in all 650 rooms. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. You'll find nice touches like soaking tubs, rainfall showerheads, and bathrobes to enhance your stay. Free newspapers, free bottled water, and safes are also available.

A day of pampering can include massages and body scrubs along with aromatherapy and mani/pedis. The restaurant, Big Apple Restaurant, serves international cuisine and is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own bar/lounge. Enjoy the fitness center, sauna, and kids' swimming pool as well as access to basketball. 18794 square feet (1746 square meters) of event facilities include a conference center, and other business amenities include a business center and limo/town car service. Other amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute walk of this 4.5-star Bukit Bintang hotel include Bukit Bintang Plaza and Jalan Alor.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$77* Per night/room 16 Jul. - 17 Jul.

Club Premier Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Berjaya Times Square Hotel, Kuala Lumpur ratings based on 15 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Berjaya Times Square Hotel, Kuala Lumpur

Everyone (10) Couples (4) Family (2)
3 out of 5
It’s very old and tired. My king size bed took the entire bedroom. I had to walk around the passage via the toilet and then the bathroom to get to the other side of the bed. There was not enough space to walk around the bed it’s self.

Posted by , from Melbourne on 10 Feb. 2020

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Comment from Hotel Management

10 Feb. 2020 by Hugo Gerritsen

Dear Jaymz, Thank you for sharing your feedback. We apologize your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Do let me know if there is anything else I can do to make your future stay more pleasant. Our team and I would be delighted to have you back with us on your return trip to Kuala Lumpur. Hospitably yours, Hugo Gerritsen | General Manager Berjaya Times Square Hotel, Kuala Lumpur.

3 out of 5
We had a frostered window in our room that you could open. No window coverings on it. Room next door had a similar window and the light reflected through both glass and illuminated the bedroom whilst trying to sleep. Also the air conditioning unit outside the window was very loud switching in an off. Pretty noisy .

Posted by on 5 Feb. 2020

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Comment from Hotel Management

10 Feb. 2020 by The Management

Dear guest, Thank you for taking time out of your busy schedule to write a review on us. We welcome all your feedback and comments. We hope that you will find time to visit Kuala Lumpur and evaluate us again as we constantly try to further improve our service and facilities. Yours Faithfully, Hugo Gerritsen | General Manager Berjaya Times Square Hotel, Kuala Lumpur.

2 out of 5
The cleanliness standards are very poor. Dirty handprints on walls - lack of cleaning staff. Place needs a coat of paint and room attendants need to be trained better. Very dirty.

Posted by on 1 Sep. 2019

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Comment from Hotel Management

3 Sep. 2019 by The Management

Netural Dear Guest Thank you for taking time out of your busy schedule to write a review on us. We welcome all your feedback and comments. We hope that you will find time to visit Kuala Lumpur and evaluate us again as we constantly try to further improve our service and facilities. Thank you. Sincerely, The Management Berjaya Times Square Hotel Kuala Lumpur

2 out of 5

Posted by on 18 Aug. 2019

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Comment from Hotel Management

19 Aug. 2019 by The Management

Dear Guest Thank you for taking time out of your busy schedule to write a review on us. We welcome all your feedback and comments. We hope that you will find time to visit Kuala Lumpur and evaluate us again as we constantly try to further improve our service and facilities. Thank you. Sincerely, The Management Berjaya Times Square Hotel Kuala Lumpur

3 out of 5

Posted by on 14 Jul. 2019

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Comment from Hotel Management

15 Jul. 2019 by The Management

Dear Guest Thank you for rating us Best wishes The Management

4 out of 5
Like-Very helpful staff. Walkable to certain places, Berjaya mall handy. Dislike- room cleanliness wasn't up to a 5 star standard, bathroom door broken, flooding on the floor during showers. reported to reception but nothing was done about it. Had to ask for towels on many occasions and tissues.

Posted by on 14 Jul. 2019

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Comment from Hotel Management

15 Jul. 2019 by The Management

Dear Guest Thank you for taking time out of your busy schedule to write a review on us. We welcome all your feedback and comments. We hope that you will find time to visit Kuala Lumpur and evaluate us again as we constantly try to further improve our service and facilities. Thank you. Sincerely, The Management Berjaya Times Square Hotel Kuala Lumpur

5 out of 5
Central location with easy access to taxis (Grab), and train. Very good breakfasts offering various foods from many cultures at cheap prices. Oasis type swimming pool. Centralised shops/restaurants within complex.

Posted by on 2 Jul. 2019

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Comment from Hotel Management

3 Jul. 2019 by The Management

Dear Guest Thank you for taking time out of your busy schedule to write a review on us. We welcome all your feedback and comments. We hope that you will find time to visit Kuala Lumpur and evaluate us again as we constantly try to further improve our service and facilities. Thank you. Sincerely, The Management Berjaya Times Square Hotel Kuala Lumpur

5 out of 5
We are so impressed with our stay at Berjaya Times Square Hotel! The Club room package exceeded all our expectations , the breakfast selection was fantastic , the location of this hotel is also great with the huge adjoining shopping centre with all the choices you require on holiday from food & fashion!! The inside theme park was also so convenient for the kids to be entertained! I highly recommend a stay in the Club rooms at this hotel !!

Posted by , from Perth, Australia on 30 Sep. 2018

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Comment from Hotel Management

31 Oct. 2018 by The Management

We appreciate your kind feedback. It surely encourages us to do better. Thank you. Sincerely, Anthony O’Neill General Manager Berjaya Times Square Hotel Kuala Lumpur

3 out of 5
Good location. Good for 3 stars. Room air conditioning was poor. Fridges in the room weren’t able to reach ‘cold’. Incredibly slow check-in at the front desk. Very frustrating. Awesome pool area for swimming. KL Hop on and off bus is out the front and so is the mono rail.

Posted by on 16 Jul. 2018

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4 out of 5
Huge hotel rooms, luxury bathrooms. TV only had channel kids could watch. Need Netflix or Foxtel. Fantastic room rate. Loved the view of the pool and city from our room. Lots of options for room service at reasonable prices. Ordered food and drink by the pool which was very reasonable. Short distance to one of biggest shopping malls in world and prices are cheapest we found in KL.

Posted by , from australia on 7 Apr. 2018

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About the Berjaya Times Square Hotel, Kuala Lumpur

Location No 1 Jalan Imbi, Kuala Lumpur, 55100

Property Features

Berjaya Times Square Hotel, Kuala Lumpur offers its guests an outdoor pool, a children's pool, a sauna, and a fitness center. There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. A business center and limo/town car service are available. Event space at this hotel measures 18794 square feet (1746 square meters) and includes a conference center. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the luxury Berjaya Times Square Hotel, Kuala Lumpur. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. Smoking is allowed in designated areas at this 4.5-star Kuala Lumpur hotel.

  • 650 guestrooms or units
  • 27 levels
  • 2 buildings
  • 2 dining venues
  • 18794 sq ft of conference space
  • 1746 sq m of conference space
  • Bar by the pool
  • Bar or lounge
  • Childcare (surcharge)
  • Terrace on the roof
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Kuala Lumpur Intl. Airport (KUL) (56.6 km / 35.2 mi)
  • Train station: Kuala Lumpur Pasar Seni Station (2.4 km / 1.5 mi)
  • Metro station: Imbi Station (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Berjaya Times Square Hotel, Kuala Lumpur offers 650 air-conditioned accommodations with minibars and safes. Accommodations offer separate sitting areas. This Kuala Lumpur hotel provides complimentary wireless Internet access. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Sitting area
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Refrigerator
  • Electric kettle
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Desk
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Big Apple Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

Samplings on Fourteenth - Overlooking the garden, this fine-dining restaurant specializes in fusion cuisine and serves dinner only. Open select days.

Late night fare is available from 24-hour room service.

Spa Services

  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for MYR 255.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

The credit card used at check-in to pay for incidentals must be the same card used to book the reservation. The name on the credit card must be the primary name on the guestroom reservation.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) guidelines.

  • One child stays free
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • No cots (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guests' stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 38 for adults and MYR 28 for children (approximately)
  • Airport shuttle fee: MYR 318 per vehicle (one way)
  • Self parking fee: MYR 10 per day
  • Rollaway bed fee: MYR 255.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Berjaya Hotel Times Square
  • Berjaya Square
  • Berjaya Square Hotel
  • Berjaya Times
  • Berjaya Times Square
  • Berjaya Times Square Hotel
  • Berjaya Times Square Hotel Kuala Lumpur
  • Berjaya Times Square Kuala Lumpur
  • Hotel Berjaya
  • Times Berjaya Square
  • Berjaya Times Square Hotel, Kuala Lumpur Hotel
  • Berjaya Times Square Hotel, Kuala Lumpur Kuala Lumpur
  • Berjaya Times Square Hotel, Kuala Lumpur Hotel Kuala Lumpur

You should know

  • Berjaya Times Square Hotel, Kuala Lumpur offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.