3.9 out of 5

"Hotel needs a refurbishment. Shower not great. Overal not bad value for money. " More

By a verified traveller on Wed 04 Oct 2017

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Hotel Description

Swiss-Garden Hotel Bukit Bintang Kuala Lumpur puts you in the heart of Kuala Lumpur, within a 20-minute stroll of Petaling Street and Pavilion Kuala Lumpur. Highlights at this Art Deco hotel include a restaurant and an outdoor swimming pool.

TVs with satellite channels are featured in all 325 rooms, and you can enjoy free WiFi, free wired Internet and free bottled water. Minibars provide refreshments, and room service makes dining in an option. Nice touches to enhance your stay include rainfall showerheads, bathrobes and slippers. Safes, hairdryers and phones are also available.

Enjoy the fitness centre and pool loungers. Other amenities include free WiFi in public areas and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of car rentals on site.

Sights within a 20-minute walk of this 4-star Bukit Bintang hotel include Merdeka Square and Kuala Lumpur Tower.

Newly Renovated - Family Room

Bed Count 1 King Bed Maximum Occupancy 5 Max
AU$277* Per night/room 3 Sep. - 4 Sep.

Newly Renovated - Executive Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Newly Renovated - Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Newly Renovated - Premier Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swiss-Garden Hotel Bukit Bintang Kuala Lumpur ratings based on 41 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Swiss-Garden Hotel Bukit Bintang Kuala Lumpur

Everyone (16) Couples (16) Family (9)
4 out of 5
Reasonably priced close to CBD. Restaurant meals very nice - I had a great Laksa. The bar allows smoking which isn't allowable in Australia. It's a pity because the rooms are smoke free.

Posted by , from Perth, Australia. on 19 Sep. 2018

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Comment from Hotel Management

24 Sep. 2018 by Wendy Steinhardt

Dear Colin, Thank you for taking the time to share all of your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. And thank you for staying with us. We have taken note of the issues mentioned and we apologized for the inconvenience caused. Rest assured we will review the ways to overcome this matter so as to improve the overall experience for all our guests accordingly. We really appreciate your feedback! Regards, Wendy Steinhardt Asst. Guest Experience Manager

3 out of 5

Great location to Bukit Bintang

Hotel needs a refurbishment. Shower not great. Overal not bad value for money.

Posted by on 4 Oct. 2017

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Comment from Hotel Management

7 Oct. 2017 by Dzarul - Guest Experience Manger

Thank you for staying with us. We have taken note on the shower issues mentioned and we apologized for the inconvenience caused. Rest assure that we already have our maintenance team attended the monitoring and rectification work in all the rooms regards of this matter so as to improve the overall experience for all our guests accordingly. We really appreciate your feedback!

4 out of 5

Close to monorail, restaurants and Bukit Bintang

Cons: Not much
Comfortable stay, friendly staff, great breakfast available before a busy day

Posted by , from australia on 16 Apr. 2017

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Comment from Hotel Management

7 May 2017 by Dzarul - Guest Experience Manager

Thank you for staying with us. We are delighted to know that you are happy and we do hope that you share your experience on TripAdvisor, families and friends. We really appreciate your feedback!

3 out of 5

Swimming pool is not the same

Pros: Staff is helpful.They kept my luggage while I went to JB, brought luggage to my room, helped charge my mobile.
Cons: Check in took time. One staff was trying to manage everything. There isn't a place you could get children to sit while checking in.
Location: I felt the location to be a bit far from bukit b train station.
Swimming pool is not what is depicted in the pictures of wotif. It is totally different and small and closes at 8pm. Its too early. Bathroom needs an exhaust fan.

Posted by , from Sydney on 15 Apr. 2017

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Comment from Hotel Management

7 May 2017 by Dzarul - Guest Experience Manager

Thank you for staying with us. We have taken note on the issues mentioned and will review the ways to overcome this matter so as to improve the overall experience for all our guests accordingly. We really appreciate your feedback!

2 out of 5

Nice Hotel degrarded in its in ambience

Pros: Location, staff & service
Cons: Carpets & the Ambience of the rooms
Location: Great
Nice Hotel degraded in its in ambiance & at its worst state at the moment say the carpets are dirty as. Its a shame with such a lovely location & staff have to suffer as the management is not looking at its rooms & ambiance

Posted by , from Perth Australia on 4 Oct. 2016

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Comment from Hotel Management

10 Jan. 2017 by Dzarul - Guest Experience Manager

Thank you for staying with us. We have taken note on the issues mentioned and will review the ways to overcome this matter so as to improve the overall experience for all our guests accordingly. We really appreciate your feedback!

2 out of 5

Unremarkable

Pros: Convenient location
Cons: If you are in the tourism business you should have better attention to detail and deal with tourists as people not just numbers through the door.
Location: Convenient to the main part of Bukit Bintang
The hotel falls way short of 4 stars, more like two. Room didn't have independent air conditioning - it was linked in to the rest of the hotel, it was too warm in the room and I was sweating. The carpet was filthy and the decor is generally run-down. The mixer in the shower didn't work, the water was either hot or cold. Had laundry done by the hotel without checking prices (my fault) - $30 for a few small items and they charged me express laundry when express service was not requested. Had brekkie one morning at the restaurant, buffet food was unremarkable, at least I didn't get sick from it. The hotel was overall very disappointing as was the city of Kuala Lumpur.

Posted by , from Sydney on 20 Jul. 2016

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Comment from Hotel Management

10 Jan. 2017 by Dzarul - Guest Experience Manager

Thank you for staying with us. We have taken note on the issues mentioned and will review the ways to overcome this matter so as to improve the overall experience for all our guests accordingly. We really appreciate your feedback!

3 out of 5

My Stay in Swiss Gardens

Pros: location, buffet, staff
Cons: Have either non-smoking or smoking rooms
Location: Near Chinatown, Petaling Street, Wet markets walking distance.
We stayed for 3 nights. Pre booked joining or shared family room for my partner and our two daughters 12 and 13.. Gave us separate rooms (at lease side by side), but both the rooms smelled very strongly of cigarette smoke. We asked to change rooms but instead they sprayed them, and that smelt just as bad if not worse. Staff were all very polite, friendly and helpful. The pool was very small, yet on the website it looked huge. Good central location.

Posted by , from Sydney on 24 Jan. 2016

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5 out of 5
Pros: Great service
Cons: None
Facilities: Modern; Value: Affordable; Service: Go the extra mile; Cleanliness: Beautiful; good location

Posted by , from Australia - WA - Perth on 20 Feb. 2015

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4 out of 5
Pros: Cost and close to everything
Cons: Small pool
Location: Close to everything
Facilities: Everyday; Value: Bargain; Service: Helpful, Polite; Cleanliness: Delightful; close to China town markets, watch out for taxi scams

Posted by , from Australia - QLD - Gold Coast on 22 Jan. 2015

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3 out of 5
Pros: Location
Cons: Room was not the size booked. it was smalller than 28m2. Room is not chic as stated, carpet stained and no hot water due to high occupancy
Location: Just right
Facilities: Old; Value: not worth a penny; Service: Unhelpful, Amateur, Tardy, ineffecient and dishonest; Cleanliness: Dirty, Poor, Lacking, room is much smaller; Spa voucher was not issued during check in and had to forego as the hotel staff were uncontactable regarding this matter. clearly i want a refund.

Posted by , from Singapore on 30 Dec. 2014

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About the Swiss-Garden Hotel Bukit Bintang Kuala Lumpur

Location 117 Jalan Pudu, Kuala Lumpur, 55100

Property Features

Swiss-Garden Hotel Bukit Bintang Kuala Lumpur offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. There's an onsite business centre. WiFi is free in public spaces. There are 8 meeting rooms available. The business-friendly Swiss-Garden Hotel Bukit Bintang Kuala Lumpur also features multilingual staff, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee. A complete renovation of Swiss-Garden Hotel Bukit Bintang Kuala Lumpur was completed in August 2019. Smoking is allowed in designated areas at this 4-star Kuala Lumpur hotel.

  • 325 guestrooms or units
  • 15 levels
  • 2 buildings
  • Built in 1993
  • Dining venue
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Kuala Lumpur (KUL-Kuala Lumpur Intl.) (57.3 km / 35.6 mi)
  • Train station: Kuala Lumpur Masjid Jamek Station (1.2 km / 0.8 mi)
  • Metro station: Imbi Station (0.6 km / 0.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Swiss-Garden Hotel Bukit Bintang Kuala Lumpur offers 325 forms of air-conditioned accommodation with minibars and a safe. Televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, a complimentary bathrobe, complimentary slippers and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Satellite channels
  • Premium channels
  • Electric kettle
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control
  • Connecting rooms available
  • Wheelchair accessible
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Garden Terrace – On-site restaurant.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Hotel Policies

Check-in

  • Check-in time ends at 3 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 100.0 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • Maximum number of children who can stay free 2

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 45 per person (approximately)
  • Self-parking fee: MYR 10 per day (in/out privileges)
  • Rollaway bed fee: MYR 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Garden Kuala Lumpur Hotel
  • Garden Swiss Hotel Kuala Lumpur
  • Hotel Garden Kuala Lumpur
  • Hotel Swiss Garden
  • Hotel Swiss Kuala Lumpur
  • Kuala Lumpur Swiss Garden
  • Kuala Lumpur Swiss Garden Hotel
  • Swiss Garden Hotel
  • Swiss Garden Hotel Kuala Lumpur
  • Swiss Garden Kuala Lumpur
  • Swiss Garden Bukit Bintang Kuala Lumpur Hotel
  • Swiss-Garden Hotel
  • Swiss-Garden Bukit Bintang Kuala Lumpur
  • Swiss-Garden
  • Swiss Garden Bukit Bintang Kuala Lumpur

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.