4.4 out of 5

"Only criticism They need to put a barista on board " More

By a verified traveller on Sun 26 Nov 2017

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Hotel Description

A luxury stay in the heart of Kuala Lumpur awaits you at Sheraton Imperial Kuala Lumpur Hotel. Within just a 15-minute stroll, you'll find popular places like SOGO and Masjid India. Highlights at this hotel include 3 restaurants, a full-service spa and an outdoor swimming pool.

All 398 rooms feature Smart televisions with satellite channels, and you can enjoy separate bathtubs and showers, free bottled water and safes. Minibars provide refreshments, and 24-hour room service makes dining in an option. Down comforters invite a comfortable night's sleep, and you'll find nice touches like soaking tubs and bathrobes. Additionally, hairdryers, phones and irons/ironing boards are available.

A day of pampering at Mandara Spa can include hot stone massages, body wraps and body scrubs along with access to the sauna and spa tub. The restaurant, Essence, serves international cuisine and is open for breakfast, brunch, lunch and dinner. At the hotel's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy the fitness centre, spa tub, sauna and pool loungers. 23003 square feet (2137 square metres) of event facilities include conference rooms, and other business amenities include a business centre and limo/town car service. Added amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 6:00 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Within a 20-minute walk of this 5-star Kuala Lumpur City Centre hotel, attractions include Kuala Lumpur Tower and Merdeka Square.

Deluxe Room, 2 Single Beds, City View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
AU$109* Per night/room 13 Oct. - 14 Oct.

Club Suite, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Suite, 1 King Bed, Business Lounge Access, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Suite, 1 King Bed, Business Lounge Access, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Imperial Kuala Lumpur Hotel ratings based on 73 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Imperial Kuala Lumpur Hotel

Everyone (34) Couples (28) Business (1) Family (10)
3 out of 5

Posted by on 27 Apr. 2019

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Comment from Hotel Management

11 Jun. 2019 by Maverick Loh

Thank you for taking the time to let us know of your valuable experiences and it will be with pleasure that we will welcome you back again in the near future.

1 out of 5

Posted by on 7 Apr. 2019

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5 out of 5

Excellent hotel great food and ambience

Only criticism They need to put a barista on board

Posted by , from Melbourne, Australia on 26 Nov. 2017

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4 out of 5

Calm oasis in KL

We had a wonderful stay for only one night at the Sheraton. We booked a club room which comes with wifi, breakfast on the 34th floor with lovely views, and a drinks/nibbles hour in the evenings. Our room was also spacious and lovely - I would recommend the upgrade to a club room. Also recommend the lovely spa on level 5.

Posted by , from Melbourne, Australia on 9 Aug. 2017

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5 out of 5

great hotel near the center of town

Pros: The staff and the room.
Cons: A longer stay.
Location: Although on the very edge of town the hotel is close enough to walk to anywhere, is only a very short walk to a monorail station or subway station.
We were warmly welcomed by very pleasant staff. We were lucky enough to experience the Club facilities where the staff, food, drinks and atmosphere were excellent. The staff were particularly hostpitable, friendly and accommodating. We will definitely be staying at this hotel again.

Posted by , from Adelaide, Australia on 24 Apr. 2017

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5 out of 5

Great experience

Pros: loved the friendly staff and comfortable room
Location: Shopping centre and restaurants across the road. 50m from monorail station. Taxis available at the front door. Great location for us as tourists.
We were in KL, and at the Sheraton, for 6 nights. It was great! The staff seemed genuinely pleased to help us with anything we needed and the room was very comfortable and clean. A really lovely experience!

Posted by , from Darwin, Australia on 19 Aug. 2016

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Comment from Hotel Management

22 Aug. 2016 by Derrick Felix

Thank you for sharing your valuable experience. We certainly hope to welcome you back again !

5 out of 5

Ok location from main shopping

Hotel room very comfortable and clean. Staff very friendly. Spa disappointing as not great massage and cold temperature in spa. Maintenance needed in spa area and staff need better training to massage, very disappointed after 3 tries. Food and service in hotel very good and staff at club room especially good. Pool area great.

Posted by , from Australia on 3 Aug. 2016

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2 out of 5

Cigarette smoke a real problem in rooms

Grand old hotel in a convenient location. Upon checkin we were allocated interconnecting rooms as requested, King room smelt of stale cigarette smoke but as the car I'd been traveling in smelt the same I thought it was just me.....following day the smell was still there and I asked to be moved which the hotel was happy to do; the only problem was the other rooms we were offered smelt the same. The interconnecting twin room were fine and made the contrast even more pronounced. Staff were friendly and helpful - though a room air ioniser never appeared.... Breakfast buffet had many many options and the staff in Sheraton club were delightful. According to one staff member; It would appear other guests are happy to pay the 1500 ringit fine to smoke in their room and there's little the hotel can do about it... I would stay here again but not until something is done about the cigarette smoking

Posted by on 13 Jul. 2016

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Comment from Hotel Management

18 Jul. 2016 by Derrick Felix

Thank you for your feedback. I have taken note on your feedback where we will strive to improve the issues that you have mentioned above. We hope to be able to welcome you soon.

2 out of 5

Definitely not up to the Sheraton standards

Definitely not up to the Sheraton standards. Slow service, poor quality food, I wouldn't be staying there again.

Posted by , from Brisbane, Australia on 3 Jul. 2016

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Comment from Hotel Management

by Derrick Felix

Thank you for your feedback. We have taken into consideration on the things mentioned and strive to improve our service delivery. We hope to host your stay again.

4 out of 5

Great location, fantastic staff

With a great location, wonderful staff and comfortable bed, one should put Sheraton Hotel in the top list of hotels in KL. add extra and take advantage of the fabulous club lounge!!!!

Posted by , from melbourne on 27 Apr. 2016

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Comment from Hotel Management

3 May 2016 by Derrick Felix

Thank you again for taking the time to let us know of your valuable experiences. We hope to welcome you again !

About the Sheraton Imperial Kuala Lumpur Hotel

Location Jalan Sultan Ismail, Kuala Lumpur, 50250

Property Features

Sheraton Imperial Kuala Lumpur Hotel offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 3 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include A poolside bar and A bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and a limo/town car service. Event space at this hotel measures 23003 square feet (2137 square metres) and includes conference rooms. A fitness centre, a sauna, and spa services are also featured at the luxury Sheraton Imperial Kuala Lumpur Hotel. A round-trip airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Kuala Lumpur hotel.

  • 398 guestrooms or units
  • 38 levels
  • 3 dining venues
  • 23003 sq ft of conference space
  • 2137 sq. m of conference space
  • Bar by the pool
  • Bar or lounge
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Locker space

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities

Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Kuala Lumpur (KUL-Kuala Lumpur Intl.) (60.2 km / 37.4 mi)
  • Train station: Kuala Lumpur Sultan Ismail Station (1.2 km / 0.7 mi)
  • Metro station: Medan Tuanku Station (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Sheraton Imperial Kuala Lumpur Hotel offers 398 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Beds feature down comforters. 55-inch Smart televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, a complimentary bathrobe, complimentary slippers and complimentary toiletries. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Rollaway/extra beds (surcharge) are also available.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Premium channels
  • Hypo-allergenic bedding
  • Down blanket
  • Separate shower and tub
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:30 AM.

Essence – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Reservations are required.

Celestial Court – This restaurant specialises in Chinese cuisine and serves brunch, lunch and dinner. Reservations are required. Open daily.

Villa Danieli – This restaurant specialises in Italian cuisine and serves brunch, lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

Pavilions Lounge – This lobby lounge serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Essence Restaurant – On-site buffet restaurant. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness centre.

Spa Services

  • Hot stone massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at 4 PM
  • Check-in time starts at 3 PM

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 93.0 per night.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cots (infant beds) available
  • Union Pay

Fees

 

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 84 for adults and MYR 42 for children (approximately)
  • Airport shuttle fee: MYR 195 per vehicle (one-way)
  • Valet parking fee: MYR 29.00 per day
  • Rollaway bed fee: MYR 93.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Kuala Lumpur Sheraton
  • Hotel Sheraton Imperial Kuala Lumpur
  • Imperial Sheraton Kuala Lumpur
  • Kuala Lumpur Hotel Sheraton
  • Kuala Lumpur Sheraton Hotel
  • Kuala Lumpur Sheraton Imperial
  • Sheraton Hotel Kuala Lumpur
  • Sheraton Imperial Kuala Lumpur
  • Sheraton Imperial Kuala Lumpur Hotel
  • Sheraton Kuala Lumpur Hotel
  • Sheraton Imperial Hotel
  • Sheraton Imperial
  • Sheraton Kuala Lumpur
  • Kuala Lumpur Sheraton
  • Sheraton Imperial Kuala Lumpur
  • Sheraton Imperial Kuala Lumpur Hotel Hotel
  • Sheraton Imperial Kuala Lumpur Hotel Kuala Lumpur
  • Sheraton Imperial Kuala Lumpur Hotel Hotel Kuala Lumpur

You should know

  • Sheraton Imperial Kuala Lumpur Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.