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Sheraton Imperial Kuala Lumpur Hotel

5.0 star property
Luxury hotel with 3 restaurants and full-service spa

Photo gallery for Sheraton Imperial Kuala Lumpur Hotel

Serves lunch, dinner and happy hour
Serves lunch, dinner and happy hour
3 restaurants, breakfast, lunch, dinner served; international cuisine
3 restaurants, breakfast, lunch, dinner served; international cuisine
3 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
  • Pool
The current price is AU$171
includes taxes & fees
30 Oct - 31 Oct

Explore the area

View map
Jalan Sultan Ismail, Kuala Lumpur, 50250
  • Place, Petronas Twin Towers
    ‪15 min walk‬
  • Place, Suria KLCC Shopping Centre
    ‪17 min walk‬
  • Place, KLCC Park
    ‪19 min walk‬
  • Airport, Kuala Lumpur (KUL-Kuala Lumpur Intl.)
    ‪52 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, City View

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Room, 1 King Bed, Non Smoking, City View

8.8 out of 10
Excellent
(28 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Down duvet
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Non Smoking, City View

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Room, 2 Single Beds, Non Smoking, City View

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Down duvet
  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed, Non Smoking, City View (Club Lounge Access)

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Club Room, 1 King Bed, Non Smoking, City View (Club Lounge Access)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 4 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Single Beds, Non Smoking, City View (Club Lounge Access)

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Club Room, 2 Single Beds, Non Smoking, City View (Club Lounge Access)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom, Non Smoking, City View

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Suite, 1 Bedroom, Non Smoking, City View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 84 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Double Bed, Non Smoking

Presidential Suite, 1 Double Bed, Non Smoking

Presidential Suite, 1 Double Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 292 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Club Suite, 1 Bedroom, City View

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Club Suite, 1 Bedroom, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 84 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Tower

1 bedroom, hypo-allergenic bedding, down duvets, minibar

Room, 1 King Bed, Non Smoking, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Down duvet
  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Non Smoking, Tower

Room, 2 Single Beds, Non Smoking, Tower

Room, 2 Single Beds, Non Smoking, Tower

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
Down duvet
  • 42 sq m
  • Sleeps 3
  • 2 Twin Beds

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About the area

Kuala Lumpur

A luxury stay in the heart of Kuala Lumpur awaits you at Sheraton Imperial Kuala Lumpur Hotel. You'll be 1.6 km (1 mi) from Petronas Twin Towers and 1.8 km (1.1 mi) from KLCC Park. Highlights at this hotel include 3 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at Mandara Spa can include massages along with access to the sauna. The restaurant, Essence, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Pavilions Lounge is the hotel's own lobby lounge, serving drinks along with lunch and dinner. Enjoy the 24-hour gym, Hot tub, sauna and pool loungers. Other amenities include free Wi-Fi in public areas, a 24-hour business centre and laundry facilities. Buffet breakfast is available daily between 6:00 AM and 10:30 AM. There's also the convenience of valet parking. .Within a 30-minute walk of this 5-property class Kuala Lumpur hotel, attractions include Pavilion Kuala Lumpur and Suria KLCC Shopping Centre.

What's nearby

  • Kuala Lumpur Tower - 10 min walk - 0.9 km
  • Petronas Twin Towers - 15 min walk - 1.3 km
  • Suria KLCC Shopping Centre - 17 min walk - 1.5 km
  • KLCC Park - 19 min walk - 1.6 km
  • Pavilion Kuala Lumpur - 3 min drive - 2.7 km

Getting around

  • Medan Tuanku Station - 1 min walk
  • Kuala Lumpur Sultan Ismail Station - 11 min walk
  • Kuala Lumpur International Airport (KUL) - 48 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Ayam Penyet Best - ‬5 min walk
  • ‪Space Plus Kuala Lumpur - ‬5 min walk
  • ‪The Chicken Rice Shop - ‬5 min walk
  • ‪Sheraton Club Lounge - ‬1 min walk

About this property

Sheraton Imperial Kuala Lumpur Hotel

Luxury hotel with 3 restaurants and full-service spa
Sheraton Imperial Kuala Lumpur Hotel offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There are 3 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, 9 meeting rooms, and limo/town car service. Event space at this hotel measures 17652 square feet (1640 square metres) and includes conference space. A 24-hour fitness centre, a sauna, and spa services are also featured at the luxury Sheraton Imperial Kuala Lumpur Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Kuala Lumpur hotel is smoke free.

  • 398 guestrooms or units
  • 38 levels
  • 3 dining venues
  • Conference rooms
  • 17652 sq ft of conference space
  • 1640 sq. m of conference space
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Bellhop
  • Lift
  • No smoking on site
  • Locker space
  • Bar or lounge
Sheraton Imperial Kuala Lumpur Hotel offers 398 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Beds feature down duvets. 55-inch Smart televisions come with premium satellite channels.

Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and bidets. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Mandara Spa. Services include massages. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limo/town car service
  • Covered parking on site (MYR 125 per day)
  • Valet parking on site (MYR 30 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 89 to 89 for adults and MYR 44.50 to 44.50 for children
  • 3 restaurants
  • A bar/lounge

Restaurants on site

  • Celestial Court
  • Essence
  • Pavilions Lounge

Things to do

  • 24-hour gym
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Grocery/convenience store
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 17,652 square feet of conference space
  • 24-hour business centre
  • 9 meeting rooms
  • Computer station

Outdoors

  • Pool loungers

Full-service spa

  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift (119 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

More

  • 38 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Imperial Kuala Lumpur Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 141.6 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 89 to 89 for adults and MYR 44.50 to 44.50 for children
  • Covered self-parking fee: MYR 125 per day
  • Valet parking fee: MYR 30 per day
  • Rollaway bed fee: MYR 141.6 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Kuala Lumpur Sheraton
Hotel Sheraton Imperial Kuala Lumpur
Imperial Sheraton Kuala Lumpur
Kuala Lumpur Hotel Sheraton
Kuala Lumpur Sheraton Hotel
Kuala Lumpur Sheraton Imperial
Sheraton Hotel Kuala Lumpur
Sheraton Imperial Kuala Lumpur
Sheraton Imperial Kuala Lumpur Hotel
Sheraton Kuala Lumpur Hotel
Sheraton Imperial Hotel
Sheraton Imperial
Sheraton Kuala Lumpur
Kuala Lumpur Sheraton
Sheraton Imperial Kuala Lumpur
Sheraton Imperial Kuala Lumpur Hotel Hotel
Sheraton Imperial Kuala Lumpur Hotel Kuala Lumpur
Sheraton Imperial Kuala Lumpur Hotel Hotel Kuala Lumpur

Frequently asked questions

What is the cancellation policy at Sheraton Imperial Kuala Lumpur Hotel?

Sheraton Imperial Kuala Lumpur Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Imperial Kuala Lumpur Hotel?

As of 21 Oct 2025, prices found for a 1-night stay for 2 adults at Sheraton Imperial Kuala Lumpur Hotel on 30 Oct 2025 start from AU$170.77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Imperial Kuala Lumpur Hotel?

Yep, Sheraton Imperial Kuala Lumpur Hotel has a covered self car park for MYR 125 per day. Onsite parking is limited.

Is there a spa on site at Sheraton Imperial Kuala Lumpur Hotel?

Yep, Mandara Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy services like massages.

Does Sheraton Imperial Kuala Lumpur Hotel have a pool?

Sheraton Imperial Kuala Lumpur Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Sheraton Imperial Kuala Lumpur Hotel?

Sheraton Imperial Kuala Lumpur Hotel features a full-service spa, an outdoor pool and 3 restaurants. All guestrooms come with deep soaking tubs and 24-hour room service.

What makes Sheraton Imperial Kuala Lumpur Hotel a romantic place to stay?

1 hot tub and a lounge bar, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at Sheraton Imperial Kuala Lumpur Hotel.

Is Sheraton Imperial Kuala Lumpur Hotel family-friendly?

You bet! With amenities such as children's meals and a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Imperial Kuala Lumpur Hotel is a hit with families.

Are there hot tubs in the rooms at Sheraton Imperial Kuala Lumpur Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does Sheraton Imperial Kuala Lumpur Hotel serve breakfast?

Yeah, buffet brekkie is available daily from 6:00 AM to 10:30 AM.

Is there a free airport shuttle available at Sheraton Imperial Kuala Lumpur Hotel?

No, Sheraton Imperial Kuala Lumpur Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Sheraton Imperial Kuala Lumpur Hotel?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Imperial Kuala Lumpur Hotel?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sheraton Imperial Kuala Lumpur Hotel?

No, pets and service animals are not allowed.

Reviews

Sheraton Imperial Kuala Lumpur Hotel Reviews

8.4

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 505 out of 1005 reviews
Rating 8 - Good. 311 out of 1005 reviews
Rating 6 - Okay. 100 out of 1005 reviews
Rating 4 - Poor. 54 out of 1005 reviews
Rating 2 - Terrible. 35 out of 1005 reviews

Reviews

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff!
Stayed 1 night in Jul 2025

8/10 Good

TZE WEI

Liked: Cleanliness, amenities, property conditions & facilities
It is old-school luxury and that's why I love this hotel. The room is very spacious, quiet (even though fronting a main road), with nice gym and spa. Connectivity is good too - I can walk to the monorail, LRT and MRT, all within easy reach. Definitely recommended!
Stayed 8 nights in Jun 2025

10/10 Excellent

Rahma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was satisfied during my stay 🌺☺️
Stayed 1 night in Jun 2025

10/10 Excellent

Sailesh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property, very helpful staff
Stayed 1 night in May 2025

10/10 Excellent

craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value 5 * hotel ,fantastice staff the beds and bedding was amazing
Stayed 1 night in May 2025

10/10 Excellent

AYSHA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Akter hossain

Stayed 1 night in Apr 2025

10/10 Excellent

FAHAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible, especially the breakfast buffet!!! Just know that 'hot' water will be just warm, apart from this, it's a 10 out of 10
Stayed 6 nights in Apr 2025

6/10 Okay

Dipak, Newport

Travelled with family
Liked: Cleanliness
Good hotel but had issues with hot water. Needed to run tap for almost 15 minutes to get hot water. Good location next to monorail with a cheap mall nearby. Nice Indian restaurant in the hotel.
Stayed 3 nights in Mar 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Great room
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Alireza

Business traveller
Disliked: Cleanliness, property conditions & facilities
Hotel need the maintenance and renovation I think
Stayed 4 nights in Feb 2025

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Feb 2025

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities
The shower, bathtub & bathroom sink not draining. Dirt coming out from sink if taking a shower or having a bath. A great place with staff are amazing over good custom service.
Stayed 4 nights in Feb 2025

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and location in KL

An overnight before flying home the next day. Enjoyed relaxing by the pool. Great size room with view. Top Recc. The little row of restaurants- left, left as you exit front of hotel……
Stayed 1 night in Feb 2025

10/10 Excellent

YUHNIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to start!! Sheraton Imperial Hotel Kuala Lumpur has been my second home every time I'm visiting Kuala Lumpur. This year is my 5th visit to Sheraton Imperial Kuala Lumpur. My visit lasted 3 weeks to a month/per visit. Make it special this year is The Chinese Lunar New year with all Chinese New Year decorations and Lion Dance performance. Let's start of an Excellent hospitality provided by the ladies and gentleman from Sheraton Imperial Kuala Lumpur that kept me coming back over and over again! From the moment you step on the entrance carpet, the warm greeting and warm welcome given from all the Door man/Bellhop with a smile. This trip I managed to experience all facilities in the hotel. My room reservation is on the club level. The ladies and gentleman at the club always professional and friendly. To: Sha and Chung: Exe Club Lounge Essence( the cafe ) I had breakfast there almost everyday. The staff are very friendly and accommodating. I can't remember her name, she is the chef at the Soup and Tim Sum Station. She so friend and patient even i saw some customer giving her hard time just because she don't understand what the guest need. 5 stars to ms.mek Bell, mr mokthar. Spa, ms shah. Bartender, mr vino. Concierge, mr Logan and mr anuar,deen Housekeeping, ms zainadah Hotel manager, mr afendy. Japanese restaurant, mr faizal. Will be back soon!!
Stayed 16 nights in Jan 2025

10/10 Excellent

Qiaoling

Stayed 2 nights in Jan 2025

10/10 Excellent

Gautier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Ng

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Firstly I honestly loved to stay at this hotel because of high rise room and smoking indoor of the room. So i booked this hotel again after few month later, i required the receptionist that i wanted a smoking room via online but they didnt inform us that the policy and regulation has implemented that smoklng is not allowed in all the room after only checking in. If i had known about that new policy, i would not booked this hotel. And the service seems not good is that compared to my last stay especially those receptionist/counters who are unfriendly and no one was there at night sometimes and even we called the receptionist but no one answered... Wondering what were the receptionists doing at the wee hours??? Lastly, these essential toilet never top up after day by day and we asked them to top up like shampoo, shaver since 4 days, so frustrating... We would not book this hotel again in future. Best to you
Stayed 3 nights in Jan 2025

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent holiday hotel

Family Christmas vacation Lots of celebratory dining and decorations Great location
Stayed 7 nights in Dec 2024

10/10 Excellent

Alptekin

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were cooperative and kind
Stayed 5 nights in Jan 2025

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 4 nights in Jan 2025

8/10 Good

Ali

Travelled with family
Liked: Staff & service
The place is old and needs maintenance. Our air-conditioning was running even we had turn it off and they couldn't fix it.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spacious and well appointed, staff were amazing, friendly and always available
Stayed 2 nights in Jan 2025