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4.2 out of 5

"Your Customer service is outstanding, your staff are very friendly and approachable, the food is very good tooo, keep up the standard. God bless " More

By a verified traveller on Mon 27 Jan 2020

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Hotel Description

A luxury stay in the heart of Kuala Lumpur awaits you at Sheraton Imperial Kuala Lumpur Hotel. Within just a 15-minute stroll, you'll find popular places like SOGO and Masjid India. Highlights at this hotel include 3 restaurants, a full-service spa, and an outdoor swimming pool.

Smart TVs with satellite channels are featured in all 398 rooms, and you can enjoy free WiFi, separate bathtubs and showers, and free bottled water. Minibars provide refreshments, and 24-hour room service makes dining in an option. Down comforters welcome you to a good night's rest, and other nice touches include soaking tubs and rainfall showerheads. Safes, hair dryers, and phones are also available.

A day of pampering at Mandara Spa can include massages and mani/pedis along with access to the sauna and spa tub. The restaurant, Essence, serves international cuisine and is open for breakfast, brunch, lunch, and dinner. Pavilions Lounge is the hotel's own lobby lounge, serving drinks along with lunch and dinner. Enjoy the 24-hour fitness center, spa tub, sauna, and pool loungers. 17652 square feet (1640 square meters) of event facilities include conference space, and other business amenities include a business center and limo/town car service. Other amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 6:00 AM and 10:30 AM. There's also the convenience of valet parking.

Attractions within a 20-minute walk of this 5-star Kuala Lumpur City Centre hotel include Merdeka Square and Petronas Twin Towers.

Club Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Suite, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Club Suite, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds, Non Smoking, City View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Imperial Kuala Lumpur Hotel ratings based on 25 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Imperial Kuala Lumpur Hotel

Everyone (14) Couples (5) Business (1) Family (4)
4 out of 5
Your Customer service is outstanding, your staff are very friendly and approachable, the food is very good tooo, keep up the standard. God bless

Posted by on 27 Jan. 2020

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3 out of 5

Posted by on 27 Apr. 2019

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Comment from Hotel Management

11 Jun. 2019 by Maverick Loh

Thank you for taking the time to let us know of your valuable experiences and it will be with pleasure that we will welcome you back again in the near future.

1 out of 5

Posted by on 7 Apr. 2019

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5 out of 5

Excellent hotel great food and ambience

Only criticism They need to put a barista on board

Posted by , from Melbourne, Australia on 26 Nov. 2017

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4 out of 5

Calm oasis in KL

We had a wonderful stay for only one night at the Sheraton. We booked a club room which comes with wifi, breakfast on the 34th floor with lovely views, and a drinks/nibbles hour in the evenings. Our room was also spacious and lovely - I would recommend the upgrade to a club room. Also recommend the lovely spa on level 5.

Posted by , from Melbourne, Australia on 9 Aug. 2017

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5 out of 5

great hotel near the center of town

Pros: The staff and the room.
Cons: A longer stay.
Location: Although on the very edge of town the hotel is close enough to walk to anywhere, is only a very short walk to a monorail station or subway station.
We were warmly welcomed by very pleasant staff. We were lucky enough to experience the Club facilities where the staff, food, drinks and atmosphere were excellent. The staff were particularly hostpitable, friendly and accommodating. We will definitely be staying at this hotel again.

Posted by , from Adelaide, Australia on 24 Apr. 2017

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5 out of 5

Great experience

Pros: loved the friendly staff and comfortable room
Location: Shopping centre and restaurants across the road. 50m from monorail station. Taxis available at the front door. Great location for us as tourists.
We were in KL, and at the Sheraton, for 6 nights. It was great! The staff seemed genuinely pleased to help us with anything we needed and the room was very comfortable and clean. A really lovely experience!

Posted by , from Darwin, Australia on 19 Aug. 2016

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Comment from Hotel Management

22 Aug. 2016 by Derrick Felix

Thank you for sharing your valuable experience. We certainly hope to welcome you back again !

5 out of 5

Ok location from main shopping

Hotel room very comfortable and clean. Staff very friendly. Spa disappointing as not great massage and cold temperature in spa. Maintenance needed in spa area and staff need better training to massage, very disappointed after 3 tries. Food and service in hotel very good and staff at club room especially good. Pool area great.

Posted by , from Australia on 3 Aug. 2016

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2 out of 5

Cigarette smoke a real problem in rooms

Grand old hotel in a convenient location. Upon checkin we were allocated interconnecting rooms as requested, King room smelt of stale cigarette smoke but as the car I'd been traveling in smelt the same I thought it was just me.....following day the smell was still there and I asked to be moved which the hotel was happy to do; the only problem was the other rooms we were offered smelt the same. The interconnecting twin room were fine and made the contrast even more pronounced. Staff were friendly and helpful - though a room air ioniser never appeared.... Breakfast buffet had many many options and the staff in Sheraton club were delightful. According to one staff member; It would appear other guests are happy to pay the 1500 ringit fine to smoke in their room and there's little the hotel can do about it... I would stay here again but not until something is done about the cigarette smoking

Posted by on 13 Jul. 2016

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Comment from Hotel Management

18 Jul. 2016 by Derrick Felix

Thank you for your feedback. I have taken note on your feedback where we will strive to improve the issues that you have mentioned above. We hope to be able to welcome you soon.

2 out of 5

Definitely not up to the Sheraton standards

Definitely not up to the Sheraton standards. Slow service, poor quality food, I wouldn't be staying there again.

Posted by , from Brisbane, Australia on 3 Jul. 2016

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Comment from Hotel Management

by Derrick Felix

Thank you for your feedback. We have taken into consideration on the things mentioned and strive to improve our service delivery. We hope to host your stay again.

About the Sheraton Imperial Kuala Lumpur Hotel

Location Jalan Sultan Ismail, Kuala Lumpur, 50250

Property Features

Sheraton Imperial Kuala Lumpur Hotel offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 3 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center and limo/town car service are available. Event space at this hotel measures 17652 square feet (1640 square meters) and includes conference space. A 24-hour fitness center, a sauna, and tour/ticket assistance are also featured at the luxury Sheraton Imperial Kuala Lumpur Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Kuala Lumpur hotel.

  • 398 guestrooms or units
  • 38 levels
  • 3 dining venues
  • 17652 sq ft of conference space
  • 1640 sq m of conference space
  • Bar by the pool
  • Bar or lounge
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Lockers available

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Kuala Lumpur Intl. Airport (KUL) (60.2 km / 37.4 mi)
  • Train station: Kuala Lumpur Sultan Ismail Station (1.2 km / 0.7 mi)
  • Metro station: Medan Tuanku Station (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Sheraton Imperial Kuala Lumpur Hotel offers 398 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Beds feature down comforters. 55-inch Smart televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Premium channels
  • Hypo-allergenic bedding
  • Down blanket
  • Separate shower and tub
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Toothbrush and toothpaste

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:30 AM.

Essence - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Reservations are required.

Celestial Court - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open select days.

Villa Danieli - This restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Pavilions Lounge - This lobby lounge serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Essence Restaurant - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Manicures and pedicures
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 10:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 93.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Sheraton Imperial Kuala Lumpur Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) and Commitment to Clean (Marriott) guidelines.

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • No cots (infant beds) available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between MYR 48.00 and MYR 84.00 per person (approximately)
  • Valet parking fee: MYR 29.00 per day
  • Rollaway bed fee: MYR 93.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Kuala Lumpur Sheraton
  • Hotel Sheraton Imperial Kuala Lumpur
  • Imperial Sheraton Kuala Lumpur
  • Kuala Lumpur Hotel Sheraton
  • Kuala Lumpur Sheraton Hotel
  • Kuala Lumpur Sheraton Imperial
  • Sheraton Hotel Kuala Lumpur
  • Sheraton Imperial Kuala Lumpur
  • Sheraton Imperial Kuala Lumpur Hotel
  • Sheraton Kuala Lumpur Hotel
  • Sheraton Imperial Hotel
  • Sheraton Imperial
  • Sheraton Kuala Lumpur
  • Kuala Lumpur Sheraton
  • Sheraton Imperial Kuala Lumpur
  • Sheraton Imperial Kuala Lumpur Hotel Hotel
  • Sheraton Imperial Kuala Lumpur Hotel Kuala Lumpur
  • Sheraton Imperial Kuala Lumpur Hotel Hotel Kuala Lumpur

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.