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3.9 out of 5

"close to everything, great staff and facilities. would return " More

By a verified traveller on Fri 03 Jan 2020

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Hotel Description

At Quest Frankston, you'll be 1.1 km (0.7 mi) from Frankston Arts Centre and 13.8 km (8.6 mi) from Mornington Park. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi.

All 66 rooms feature LED TVs with cable channels, and you can enjoy living rooms, dining areas, and hair dryers. Nice touches include soaking tubs and free toiletries. Microwaves, phones, and irons/ironing boards are also available. Limited housekeeping is available.

This business-friendly hotel offers free WiFi in public areas, concierge services, and childcare. Added amenities include laundry facilities, dry cleaning/laundry services, and multilingual staff. Continental breakfast is available daily between 7:00 AM and 11:00 AM. There's also RV/bus/truck parking, along with the convenience of an airport shuttle.

With a stay at this 4-star Frankston hotel, you'll be 17.7 km (11 mi) from Cranbourne Racecourse and 49.9 km (31 mi) from Pennisula Hot Springs.

Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$133* Per night/room 9 Nov. - 10 Nov.

One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Quest Frankston ratings based on 63 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest Frankston

Everyone (49) Business (3) Couples (4) Family (12)
5 out of 5
close to everything, great staff and facilities. would return

Posted by on 3 Jan. 2020

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Comment from Hotel Management

6 Jan. 2020 by Quest Frankston

Dear Guest, Thank you very much for taking the time to leave us a review, Your comments on our staff, facilities and location are much appreciated and we very much look forward in welcoming you back soon! Best Regards, Quest Frankston Team

4 out of 5
The location was great. The rooms were of good size. The bathroom was adequate. The table and chairs on the verandah could have been cleaned.

Posted by on 4 Dec. 2019

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Comment from Hotel Management

5 Dec. 2019 by Quest Frankston Team

Hello, thank you very much for taking the time to leave us a review! Your feedback is appreciated and we are pleased to hear that you enjoyed the size of our spacious one bedroom apartments and its accommodating bathroom.Thank you for your comment on the balcony furniture, we regularly have maintenance attending to our one bedroom balconies. We look forward in booking you with us again soon! Best Regards, Quest Frankston Team

4 out of 5
Convenience for our stay. Accessible, clean inside apartment, some stains on carpet but not concerning to us

Posted by on 29 Nov. 2019

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Comment from Hotel Management

30 Nov. 2019 by Quest Frankston Team

Good morning, Thank you very much for taking the time to leave us a review, it is much appreciated! We are happy to hear that you enjoyed your stay overall. As your message is anonymous, we would appreciate it if you would notify which room you were staying in so we can follow up your comments about the carpet with Housekeeping as soon as possible, Best Regards, Quest Frankston Team

4 out of 5
Property floors, walls and doors, including door handles

Posted by on 2 Oct. 2019

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Comment from Hotel Management

19 Oct. 2019 by Quest Frankston

Thank you very much for your kind feedback! We look forward to accommodating you again at Quest Frankston, Best Regards, Quest Frankston Team

5 out of 5

Posted by on 21 Sep. 2019

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1 out of 5

Posted by on 18 Sep. 2019

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5 out of 5

Posted by on 4 Aug. 2019

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5 out of 5

Posted by on 14 Jul. 2019

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1 out of 5
Skanky hotel. Stains on the bed linen, & generally a poor state of cleanliness. Cleaners can’t speak a word of English. I tried talking to a couple of them.

Posted by , from perth, au on 30 Apr. 2019

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Comment from Hotel Management

4 May 2019 by Management QFN

Dear Peter, I would like to thank you for taking the time to review your recent stay with us at Quest Frankston. Your feedback has not gone unacknowledged and the incident with the cleanliness of our apartments will be investigated and rectified to adhere to the high standards we strive for at Quest Frankston. Please feel free to contact us should you have any further feedback or queries. Kind Regards, Management.

3 out of 5
The size of the room was excellent. Shame about the mattress and pillows

Posted by on 28 Apr. 2019

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Comment from Hotel Management

4 May 2019 by Management

Dear Anonymous, I would like to thank you for taking the time to review your recent stay with us at Quest Frankston. We value your feedback to better improve our service. Our housekeeping department will look into having a selection of pillows available. Thank you. Kind Regards, Management

Property Features

As a guest of Quest Frankston, you'll find an outdoor pool, tour/ticket assistance, and multilingual staff. Event space at this hotel measures 161 square feet (15 square meters) and includes conference space. Public spaces have free WiFi. The business-friendly Quest Frankston also features concierge services, laundry facilities, and dry cleaning/laundry services. Smoking is allowed in designated areas at this 4-star Melbourne hotel.

  • 66 guestrooms or units
  • 2 levels
  • 7 buildings
  • 161 sq ft of conference space
  • 15 sq m of conference space
  • Childcare (surcharge)
  • Towels for the beach
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Television in lobby
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Number of living rooms
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Separate dining area
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

RV, bus, truck parking

Transport

  • Airport: Tullamarine Airport (MEL) (68.4 km / 42.5 mi)
  • Train station: Melbourne Leawarra Station (3.4 km / 2.1 mi)
  • Metro station: Frankston Station (1 km / 0.6 mi)
  • Property shuttles: Airport shuttle

Room Amenities

Quest Frankston offers 66 air-conditioned accommodations with hair dryers and irons/ironing boards. Accommodations offer separate living rooms. LED televisions come with cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided on a limited basis.

  • Dining room
  • Living room
  • Deep soaking tub
  • LED television
  • Cable channels
  • Microwave
  • Kitchenware
  • Shower and tub combination
  • Cribs (surcharge)
  • Housekeeping (limited)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 11:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 9:00 AM - 7:00 PM
  • Saturday - Sunday: 10:00 AM - 5:00 PM
This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 9:00 AM - 7:00 PM
  • Saturday - Sunday: 10:00 AM - 5:00 PM
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are available for AUD 5.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.Contactless check-in and contactless check-out are available.Enhanced food service safety measures are in place.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 50.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 12.50 per person (approximately)
  • Crib (infant bed) fee: AUD 5.0 per night
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Frankston Apartment
  • Quest Frankston
  • Quest Frankston Hotel
  • Quest Frankston Frankston
  • Quest Frankston Hotel Frankston
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.