Quest Serviced Apartments - accommodation in Ferntree Gully

The room was clean and well presented, and the in-room amenities were reasonable and maintained to a good standard. The bed was comfortable and the overall condition of the room was satisfactory. Unfortunately, the lack of sound insulation significantly impacted my stay. Noise travelled very easily throughout the building. I could clearly hear conversations and activity in the corridor, sounds from adjacent rooms, and traffic noise from outside. The biggest issue, however, was the air conditioning unit. It was quite loud during operation, and each time it started a new cycle during the night, it woke me up. This happened multiple times, resulting in a disrupted night’s sleep. While the room itself was clean and functional, the noise levels made it difficult to rest comfortably. Improved soundproofing and quieter air conditioning would greatly enhance the guest experience.

Looking for a cheap place to stay in the heart of the city but comfortable as well then this place is recommended. Walking distance to Southern Cross station, Coles and restaurants. Trams are nearby as well.

I don’t recommend this hotel . First when we came staff at reception area are not helpful and like they are not happy to serve any guest. No one even welcome you.staff are rude even managers except of 2 employees try to help us. We request for make up room and on the 2nd day we even left at 7am and no one clean the room, rubbish bins not emptied and toilet paper no refill.We stay there for 5 nights and only the last day they did vacuum as I went back again to reception and ask to vacuum the floors. No towels at pool area, we have to go down to reception again to ask for towels. I would say it was really terrible experience. We stayed last year at Pullman/Mercure but I would say staying there is far better. With the price is the same from the time I book. I just want to try new hotel.