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Virgin Hotels Chicago

4.5 star property
Luxury hotel with nightclub and 24-hour fitness centre
VIP Access

Photo gallery for Virgin Hotels Chicago

Rooftop terrace
Creator video
Meeting facility
Exterior
Rooftop bar, al fresco dining, open daily

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Housekeeping
  • 24/7 front desk
  • Bar
  • Air conditioning
The current price is AU$532
includes taxes & fees
1 Sept - 2 Sept

Explore the area

View map
203 N Wabash Ave, Chicago, IL, 60601
  • Chicago Riverwalk
    ‪2 min walk‬
  • Michigan Avenue
    ‪2 min walk‬
  • Millennium Park
    ‪5 min walk‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪24 min drive‬

Room options

View all photos for Room, 2 Double Beds

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 2 Double Beds

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Suite, 1 King Bed, Accessible

1 bedroom, premium bedding, down duvets, pillow-top beds

Grand Suite, 1 King Bed, Accessible

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(15 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Premium bedding
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, City View

1 bedroom, premium bedding, down duvets, pillow-top beds

Grand Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Accessible, City View

1 bedroom, premium bedding, down duvets, pillow-top beds

Grand Suite, 1 King Bed, Accessible, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, River View

1 bedroom, premium bedding, down duvets, pillow-top beds

Grand Suite, 1 King Bed, River View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 1 King Bed, Accessible

1 bedroom, premium bedding, down duvets, pillow-top beds

Grand Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Room, 2 Double Beds, Accessible

1 bedroom, premium bedding, down duvets, pillow-top beds

Grand Room, 2 Double Beds, Accessible

7.4 out of 10
Good
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Room, 2 Double Beds

1 bedroom, premium bedding, down duvets, pillow-top beds

Grand Room, 2 Double Beds

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Room, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Grand Room, 1 King Bed

9.4 out of 10
Exceptional
(16 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 2 Bedrooms, River View (King)

1 bedroom, premium bedding, down duvets, pillow-top beds

Grand Suite, 2 Bedrooms, River View (King)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 74 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Room (Sir Richard's Flat)

1 bedroom, premium bedding, down duvets, pillow-top beds

Room (Sir Richard's Flat)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 70 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 2 Bedrooms, City View

1 bedroom, premium bedding, down duvets, pillow-top beds

Grand Suite, 2 Bedrooms, City View

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 76 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Penthouse, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Penthouse, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 72 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed

9.4 out of 10
Exceptional
(70 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed

1 bedroom, premium bedding, down duvets, pillow-top beds

Grand Suite, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Chicago

A luxury stay in the heart of Chicago awaits you at Virgin Hotels Chicago. Within steps you'll find popular attractions like Chicago Riverwalk and Michigan Avenue. Highlights at this boutique hotel include a restaurant, a nightclub and a 24-hour gym. .The restaurant, Miss Ricky's, serves Italian cuisine and is open for breakfast, brunch, lunch and dinner. Cerise is the hotel's own rooftop bar, serving drinks along with dinner and light fare. 1430 square feet (133 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas and a coffee shop/cafe. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 1:00 PM and on weekends between 8:00 AM and 1:00 PM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a short walk walk of this 4.5-property class Downtown Chicago hotel include Millennium Park and Chicago Theatre.

What's nearby

  • Chicago Riverwalk - 2 min walk - 0.2 km
  • Chicago Theatre - 2 min walk - 0.2 km
  • Michigan Avenue - 2 min walk - 0.2 km
  • Millennium Park - 5 min walk - 0.4 km
  • Grant Park - 13 min walk - 1.1 km

Getting around

  • State Station - 2 min walk
  • Millennium Station - 4 min walk
  • Chicago O'Hare International Airport (ORD) - 37 min drive

Restaurants

  • ‪The Royal Sonesta Chicago Downtown - ‬3 min walk
  • ‪Nutella Cafe - ‬2 min walk
  • ‪Sweetwater Tavern & Grille - ‬3 min walk
  • ‪Bar Pendry - ‬1 min walk
  • ‪Cerise - ‬1 min walk

About this property

Virgin Hotels Chicago

Luxury hotel with nightclub and 24-hour fitness centre
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 1430 square feet (133 square metres) and includes a conference centre. A nightclub, a 24-hour fitness centre, and a rooftop terrace are also featured at the luxury Virgin Hotels Chicago. For a fee, parking is available.

This 4.5-star Chicago hotel is smoke free.

  • 1 building
  • 250 guestrooms or units
  • 26 levels
  • Conference rooms
  • 1430 sq ft of conference space
  • 133 sq. m of conference space
  • Built in 1928
  • Nightclub
  • Terrace on the roof
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Virgin Hotels Chicago offers 250 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down duvets and premium bedding. 42-inch flat-screen televisions come with premium digital channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding. Housekeeping is provided on request.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

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L7 Chicago by LOTTE

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered valet parking on site (USD 79 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 1:00 PM on weekdays and 8:00 AM to 1:00 PM on weekends; USD 15 to 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Cerise
  • Miss Ricky's
  • Two Zero Three

Things to do

  • 24-hour gym
  • Library
  • Nightclub

Family friendly

  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (1,430 square foot of space)
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Hardwood flooring in room
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 26 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1928
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium digital channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 29.35 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 25 per person
  • Valet parking fee: USD 79 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Property Registration Number Hotel License

We should mention

  • Up to 3 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Virgin Hotels Chicago Hotel
Virgin Hotels Hotel
Virgin Hotels Chicago
Virgin Hotels
Virgin Hotels Chicago Hotel
Virgin Hotels Chicago Chicago
Virgin Hotels Chicago Hotel Chicago

Frequently asked questions

What is the cancellation policy at Virgin Hotels Chicago?

Virgin Hotels Chicago offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Virgin Hotels Chicago?

As of 26 Aug 2025, prices found for a 1-night stay for 2 adults at Virgin Hotels Chicago on 1 Sept 2025 start from AU$487.06, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Virgin Hotels Chicago?

Yep, Virgin Hotels Chicago has covered valet parking with in/out privileges for USD 79 per night.

Are there any beaches close to Virgin Hotels Chicago?

The closest beach to Virgin Hotels Chicago is Ohio Street Beach (1.4 km).

What makes Virgin Hotels Chicago a romantic place to stay?

Al fresco dining and couples dining, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Virgin Hotels Chicago.

Does Virgin Hotels Chicago serve breakfast?

You bet, cooked-to-order brekkie is served on weekdays between 7:00 AM and 1:00 PM and weekends from 8:00 AM to 1:00 PM.

Is there a free airport shuttle available at Virgin Hotels Chicago?

No, Virgin Hotels Chicago does not offer an airport shuttle service.

Is there a bar or restaurant at Virgin Hotels Chicago?

Yep, they've got a lounge bar and an onsite restaurant that serves Italian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Virgin Hotels Chicago?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Virgin Hotels Chicago?

Furry friends are welcome at Virgin Hotels Chicago, with food and water bowls on offer.

Virgin Hotels Chicago Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 979 out of 1347 reviews
Rating 8 - Good. 226 out of 1347 reviews
Rating 6 - Okay. 85 out of 1347 reviews
Rating 4 - Poor. 25 out of 1347 reviews
Rating 2 - Terrible. 32 out of 1347 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Nisha

Liked: Amenities, property conditions & facilities
Stayed 4 nights in May 2025

8/10 Good

Chuntal

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice property, great location. Hotel was a little grungier than the pics online make it seem and the rooms are quite small, but still clean. Staff was pleasant, not overly welcoming. Fantastic dog friendly option. Would stay here again.
Stayed 1 night in May 2025

2/10 Terrible

Paul

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Bugs in the room, very dirty bathroom. Door handle broken. Paper thin walls people next to us loud all night like 3-4 am. Hair in the sink. Rooftop bar service poor very rude staff. Was asked to move after spending 40 dollars on a lemonade no booze and 1 drink. Said the spot was reserved no signs like the other tables. We over heard the bouncer laughing when we moved they let some friends take our spot. Carpet in room stained. No I did not complain at the property was only there for 3 nights. Wasn’t worth saying anything. There were people picketing out front and they block our way in last night and were very rude.
Stayed 3 nights in May 2025

10/10 Excellent

Josie

Stayed 3 nights in Mar 2025

10/10 Excellent

Fernando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Olga at the front desk was awesome
Stayed 2 nights in Apr 2025

10/10 Excellent

Alvaro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!!!
Stayed 3 nights in Feb 2025

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! First time in Chicago and this was within walking distance to everything.
Stayed 3 nights in Apr 2025

10/10 Excellent

Maurice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in May 2025

8/10 Good

Danuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant and rooftop bar in one location!
Stayed 1 night in May 2025

10/10 Excellent

manuel

Liked: Property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Ranay

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the roof top bar.
Stayed 2 nights in May 2025

6/10 Okay

Ronald

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Finally a hotel that exceeded my expectations! Beautiful stay.
Stayed 2 nights in May 2025

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Kenzie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful staff and even more wonderful room! very clean and safe area:)
Stayed 1 night in Apr 2025

10/10 Excellent

Roxanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort

Way below expectations

Terrible room. Can’t sleep with the thumping from the 26th at night to the crashing noises from the gym at 5am. Very rude lobby with people pushing and shoving to get to the 26th floor party.
Stayed 4 nights in Apr 2025

10/10 Excellent

Dmytro

Stayed 2 nights in Apr 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Tania

Stayed 1 night in Apr 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel to have as a base to explore Chicago during day and in the evening. Room was great - comfortable, great shower. Short walk to train station to and from O'Hare airport.
Stayed 3 nights in Mar 2025

10/10 Excellent

Tammi

Liked: Cleanliness
Disliked: Staff & service
My initial experience was TERRIBLE. However, the manager, Frankie called my the next morning both apologizing for my experience, and extended the upgrade that I was due. She went above and beyond and also provided an additional meal and adult beverage. This lady truly deserves a raise. She really should be applauded for this!
Stayed 2 nights in Apr 2025