2/10 Terrible
Jacob
Travelled with partner, Travelled with group
2 Sept 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do NOT book here. They said they had a parking lot for customers and then charged me over $100 for parking. Then they charged us a $250 smoking fee? We don't smoke. My girlfriend was doing her hair when they said it happened. We explained this including the curling iron which was still hot and showed her hair. They said they would remove it if we came to the desk on the final day. On the final day the manager then changed her mind, and said she would only charge a $125 fee instead. We do NOT smoke, so I insisted the whole thing was to be removed. The manager claimed that "hair on fire or even food on fire will not trigger the alarm". I personally installed those alarms professionally for years doing electrical controls... Then she said she would just charge us the full $250 instead.. This is on video.. The lights flickered in multiple rooms constantly and we had to have maintenance repair them. All of our rooms smelt VERY musty like sweaty socks or something, horrible. Lastly, the locks on the doors became faulty and some of us had to wait for staff to replace an entire lock while we waited outside the room. The TV's look like they're from 2003 and did not receive any channels besides the basic news stations. There are sooo many better hotels in the same block, please book elsewhere. The front staff is horrible and will lie to your face while making claims that make no sense. Though the housekeepers were very friendly and nice.
Jacob
Stayed 4 nights in Aug 2025