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citizenM Chicago Downtown

4.0 star property
Hotel with a restaurant, steps from Michigan Avenue

Photo gallery for citizenM Chicago Downtown

Property amenity
Premium Room, 1 King Bed (View)
View from property
Daily buffet breakfast (USD 20.00 per person)
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services
The current price is AU$179
includes taxes & fees
29 Jan - 30 Jan

Explore the area

View map
80 East Wacker Place, Chicago, IL, 60601
  • Place, Michigan Avenue
    ‪1 min walk‬
  • Place, Chicago Riverwalk
    ‪2 min walk‬
  • Place, Millennium Park
    ‪5 min walk‬
  • Airport, Chicago, IL (MDW-Midway Intl.)
    ‪17 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Fridge
LED TV
Blackout curtains
Premium bedding
Pillow-top bed
Rainfall showerhead
Hydromassage showerhead
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor)

8.0 out of 10
Very good
(4 reviews)

Highlights

Air conditioning
Fridge
LED TV
Blackout curtains
Premium bedding
Pillow-top bed
Rainfall showerhead
Hydromassage showerhead
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Highlights

Air conditioning
Fridge
LED TV
Blackout curtains
Premium bedding
Pillow-top bed
Rainfall showerhead
Hydromassage showerhead
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View)

Highlights

Air conditioning
Fridge
LED TV
Blackout curtains
Premium bedding
Pillow-top bed
Rainfall showerhead
Hydromassage showerhead
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Chicago

CitizenM Chicago Downtown puts you in the heart of Chicago, within steps of popular attractions like Michigan Avenue and Chicago Riverwalk. Highlights at this hotel include in-room free WiFi, iPads and LED TVs. .The restaurant, CanteenM - open 24/7, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. 3 meeting rooms, a 24-hour business centre, and coworking space are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Buffet breakfast is available daily between 6:00 AM and 11:00 AM. .Attractions within a short walk walk of this 4-property class Downtown Chicago hotel include Millennium Park and Chicago Theatre.

What's nearby

  • Michigan Avenue - 1 min walk - 0.0 km
  • Chicago Riverwalk - 2 min walk - 0.2 km
  • Millennium Park - 5 min walk - 0.4 km
  • Chicago Theatre - 5 min walk - 0.4 km
  • Cloud Gate - 6 min walk - 0.6 km

Getting around

  • Millennium Station - 4 min walk
  • State Station - 4 min walk
  • Chicago Midway Airport (MDW) - 32 min drive

Restaurants

  • ‪LH Rooftop - ‬3 min walk
  • ‪The Royal Sonesta Chicago Downtown - ‬2 min walk
  • ‪Smashburger - ‬2 min walk
  • ‪Bar Pendry - ‬1 min walk
  • ‪Sweetwater Tavern & Grille - ‬1 min walk

About this property

citizenM Chicago Downtown

Hotel with a restaurant, steps from Michigan Avenue
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A 24-hour business centre, 3 meeting rooms, and coworking spaces are available.

A computer station is on site and WiFi is free in public spaces. The business-friendly citizenM Chicago Downtown also features a fitness centre, coffee/tea in common area, and express check-in.

This 4-star Chicago hotel is smoke free.

  • 1 building
  • 280 guestrooms or units
  • 10 levels
  • Built in 2022
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM Chicago Downtown offers 280 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • CanteenM - open 24/7

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (152 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (86 centimetre high)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20.00 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, JCB International and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. This property uses wind and solar energy, plus eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citizenm Chicago Chicago
CitizenM Chicago Downtown Hotel
CitizenM Chicago Downtown Chicago
CitizenM Chicago Downtown Hotel Chicago

Frequently asked questions

What is the cancellation policy at citizenM Chicago Downtown?

CitizenM Chicago Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at citizenM Chicago Downtown?

As of 7 Jan 2026, prices found for a 1-night stay for 2 adults at citizenM Chicago Downtown on 29 Jan 2026 start from AU$179.47, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to citizenM Chicago Downtown?

The closest beach to citizenM Chicago Downtown is Oak Street Beach (1.8 km).

What makes citizenM Chicago Downtown a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at citizenM Chicago Downtown.

Does citizenM Chicago Downtown serve breakfast?

Yep, guests give a thumbs up to the buffet breakfast here! Available daily from 6:00 AM to 11:00 AM, this is the perfect spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at citizenM Chicago Downtown?

No, citizenM Chicago Downtown does not offer an airport shuttle service.

Is there a bar or restaurant at citizenM Chicago Downtown?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at citizenM Chicago Downtown?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at citizenM Chicago Downtown?

No, only service animals are allowed.

citizenM Chicago Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 3159 out of 4168 reviews
Rating 8 - Good. 633 out of 4168 reviews
Rating 6 - Okay. 198 out of 4168 reviews
Rating 4 - Poor. 81 out of 4168 reviews
Rating 2 - Terrible. 97 out of 4168 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dekaylen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

2/10 Terrible

Jacki

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Rooms way too small to accommodate for my family. Check in on the 4th floor makes it difficult for people with lots of luggage with no staff to assist on main level. Confusing when you’ve never stayed here. Location is on a busy intersection making it hard for parking in the area.
Stayed 2 nights in Jul 2025

8/10 Good

Katerin

Stayed 2 nights in Oct 2025

10/10 Excellent

Silvia Haydee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in Oct 2025

10/10 Excellent

Justin Jamel

Stayed 3 nights in Sep 2025

10/10 Excellent

Mykayla A

Liked: Cleanliness, staff & service, property conditions & facilities
Guest services on location was wonderful!!
Stayed 4 nights in Oct 2025

10/10 Excellent

Tisharaha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property of the hotel was very much nice , art work was uniquely designed ! Very tea as the new generation would say ! The distant of everything being close to the river, Michigan Ave and very good restaurants . I believe this will be our new Chicago hotel every time we stay !
Stayed 3 nights in Oct 2025

6/10 Okay

Crystal

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort

There are other price/quality options in this area

I read many reviews across business and casual travelers and I don't consider myself bourgeois- which is why I selected price over brand and quality but I'll probably never stay here again. Ok so pro's and cons: Pros's Great and engaging team members- great staff!! Very comfy duvet- I wanted to buy it. Absolutely perfect as my room never changed temps and I was cold (more on that later!) Amazing towels- so fluffy, soft and absorbent Nice common areas- I was amused and loved the decor. Plenty of space to spread out, work or just hang out. Cons small room -there's no way I could stay with another person due to no expectation of any privacy. Horribly hard/stiff bed- My back progressively felt worse every day of stay. I do 12-20 trips a year; I can sleep virtually anywhere without issue; this was THE WORST BED I've ever slept in. The temp never changed despite my adjustments via the ipad. Nothing ever blew other than the ventilator to circulate air. There was puke outside the door for a full day (early AM when i left for work to late day- after 6 pm when i retuned); we couldnt clean that as soon as discovered? no real amenities here and I get itsscaled down for price. But go across the street to L7 for similar pricing (i certainly will!) and more quality. Leave this for backpackers who want a bed for a night or two.
Stayed 3 nights in Sep 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was really good
Stayed 3 nights in Oct 2025

10/10 Excellent

VERONICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room clean, shops and restaurants near by bed are hard friendly staff
Wine at the bar
Wojack
Views from the lobby sitting area
Stayed 2 nights in Oct 2025

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We canceled our stay
Stayed 3 nights in Sep 2025

10/10 Excellent

Elizabeth

The room was very clean and the breakfast was excellent.
Stayed 1 night in Oct 2025

10/10 Excellent

Allison

Stayed 3 nights in Aug 2025

10/10 Excellent

Christopher

Stayed 2 nights in Oct 2025

6/10 Okay

Rana

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Some staff were amazing and some were very rude.
Stayed 2 nights in Oct 2025

8/10 Good

tiffani

Liked: Cleanliness
Stayed 4 nights in Sep 2025

6/10 Okay

Georgina

Liked: Cleanliness, staff & service
The rooms are way too small- almost got claustrophobic - It’s clean but way too small
Stayed 1 night in Oct 2025

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Shun

Stayed 3 nights in Sep 2025

6/10 Okay

Whitney N

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
I am disappointed to have to leave this review. The hotel is stylish, with comfortable beds and nice location but that is where the good news ends. The bathrooms are in a glass enclosure in the center of the room, allowing zero privacy. This is the first hotel I have ever been to that didn’t offer their guests coffee in the morning. Not even a coffee maker in the room. And when I asked the bartender at the restaurant if there was coffee for the guests anywhere, she rang me up ($7 for 2 drip coffees) with an attitude I’ve rarely seen. Service was truly hit or miss. Cleaning during your stay literally only consisted of making the bed and changing the towels. If you’re okay with a very expensive mixed bag, take your chances.
Stayed 5 nights in Sep 2025

2/10 Terrible

Lucia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2025

10/10 Excellent

Stefnee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Modern vibe. Good for business and single travelers.
Stayed 2 nights in Oct 2025

10/10 Excellent

Margarita

Stayed 1 night in Sep 2025

6/10 Okay

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place if just me overnight but this is not your ‘normal’ hotel room. It was a 7’ by 20’ room, sink along one wall opposite a frosted glass enclosure that is the toilet and shower. The king bed was installed sideways, wall to wall so if there are two of you, one has to crawl over the other. No power outlet on the far bedside and no bedside table theee so you have to get everything done. Before you crawl across your bedmate to go to the far side. No glasses for drinking from the faucet which is ok if you’re got a water bottle with you. A room to sleep in and that is it.
Stayed 1 night in Oct 2025