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citizenM Chicago Downtown

4.0 star property
Hotel with a restaurant, steps from Michigan Avenue

Photo gallery for citizenM Chicago Downtown

Terrace/patio
Room, 1 King Bed, City View | View from room
Interior
Exterior
Interior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Free WiFi
  • 24/7 front desk
The current price is AU$251
includes taxes & fees
1 July - 2 July

Explore the area

Map
80 East Wacker Place, Chicago, IL, 60601
  • Michigan Avenue
    ‪1 min walk‬
  • Chicago Riverwalk
    ‪2 min walk‬
  • Millennium Park
    ‪5 min walk‬
  • Chicago, IL (MDW-Midway Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow-top bed
Blackout curtains
Separate bedroom
Premium bedding
Private bathroom
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow-top bed
Blackout curtains
Separate bedroom
Premium bedding
Private bathroom
  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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Exterior

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13 July - 14 July
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About the area

Chicago

CitizenM Chicago Downtown puts you in the heart of Chicago, within steps of popular attractions like Michigan Avenue and Chicago Riverwalk. Highlights at this hotel include a restaurant, a bar/lounge and a 24-hour business centre. .The restaurant, CanteenM - open 24/7, serves international cuisine and is open for breakfast, lunch and dinner. 3 meeting rooms, a business centre, and coworking space are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Buffet breakfast is available daily between 6:00 AM and 11:00 AM. .Attractions within a short walk walk of this 4-property class Downtown Chicago hotel include Millennium Park and Chicago Theatre.

What's nearby

  • Michigan Avenue - 1 min walk - 0.0 km
  • Chicago Riverwalk - 2 min walk - 0.2 km
  • Millennium Park - 5 min walk - 0.4 km
  • Chicago Theatre - 5 min walk - 0.4 km
  • Grant Park - 11 min walk - 1.0 km

Getting around

  • Millennium Station - 4 min walk
  • State Station - 4 min walk
  • Chicago Midway Airport (MDW) - 32 min drive

Restaurants

  • ‪LH Rooftop - ‬3 min walk
  • ‪The Royal Sonesta Chicago Downtown - ‬2 min walk
  • ‪Nutella Cafe - ‬2 min walk
  • ‪Base Bar - ‬1 min walk
  • ‪Chipotle Mexican Grill - ‬1 min walk

About this property

citizenM Chicago Downtown

Hotel with a restaurant, steps from Michigan Avenue
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A 24-hour business centre, 3 meeting rooms, and coworking spaces are available.

A computer station is on site and WiFi is free in public spaces. The business-friendly citizenM Chicago Downtown also features a fitness centre, coffee/tea in common area, and express check-in.

This 4-star Chicago hotel is smoke free.

  • 1 building
  • 280 guestrooms or units
  • 10 levels
  • Built in 2022
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
CitizenM Chicago Downtown offers 280 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and an iron/ironing board. Housekeeping is provided on request.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • CanteenM - open 24/7

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hand-held showerhead
  • Lift (152 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2022
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20.00 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, JCB International and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. This property uses wind and solar energy, plus eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citizenm Chicago Chicago
CitizenM Chicago Downtown Hotel
CitizenM Chicago Downtown Chicago
CitizenM Chicago Downtown Hotel Chicago

Frequently asked questions

What is the cancellation policy at citizenM Chicago Downtown?

CitizenM Chicago Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at citizenM Chicago Downtown?

As of 13 June 2025, prices found for a 1-night stay for 2 adults at citizenM Chicago Downtown on 1 July 2025 start from AU$250.58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to citizenM Chicago Downtown?

Yep, citizenM Chicago Downtown is a short 19-minute walk from Ohio Street Beach.

What makes citizenM Chicago Downtown a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at citizenM Chicago Downtown.

Does citizenM Chicago Downtown serve breakfast?

Yep, guests give a thumbs up to the buffet breakfast here! Available daily from 6:00 AM to 11:00 AM, this is the perfect spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at citizenM Chicago Downtown?

No, citizenM Chicago Downtown does not offer an airport shuttle service.

Is there a bar or restaurant at citizenM Chicago Downtown?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at citizenM Chicago Downtown?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at citizenM Chicago Downtown?

No, only service animals are allowed.

citizenM Chicago Downtown Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 2391 out of 3168 reviews
Rating 8 - Good. 505 out of 3168 reviews
Rating 6 - Okay. 140 out of 3168 reviews
Rating 4 - Poor. 64 out of 3168 reviews
Rating 2 - Terrible. 68 out of 3168 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tanya

Stayed 3 nights in Mar 2025

10/10 Excellent

Alexandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Always love Citizen M, the gym in this one is especially nice. Proximity to so many things made this my new favorite in Chicago.
Stayed 3 nights in Mar 2025

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service
The hotel vibe
Stayed 2 nights in Mar 2025

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and convenient.
Stayed 3 nights in Mar 2025

8/10 Good

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Toilets didn't work very well. Bad design.
Stayed 2 nights in Mar 2025

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unexpected Surprise

First time at this location. Everything is very typical, thoughtful Citizen M. The modernization, the great furniture, the good breakfast, etc. BUT the swan song of this hotel is the gym. Best hotel gym I've been to in a long time, and it was an unexpected surprise.
Stayed 4 nights in Mar 2025

10/10 Excellent

addison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was amazing. best hotel i’ve stayed in
Stayed 4 nights in Mar 2025

10/10 Excellent

Jamaris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for the early check in especially after a red eye and 20 degree weather. Total life saver! Great, clean, and comfortable room. Didn’t want to leave it most of the time! So cozy!
Stayed 3 nights in Feb 2025

10/10 Excellent

Tenaya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Comfortable room (and bed) Love the lighting options in the room Great stay !
Stayed 1 night in Mar 2025

10/10 Excellent

Tasha, Detroit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the atmosphere and decor. The breakfast was lovely and the staff matched perfectly. The room was small but comfy. I appreciated being in 10-15 min walking distance from attractions and shopping 🛍️. Great experience!
Stayed 3 nights in Mar 2025

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great stay at a great price. However, rooms were small and wifi was spotty.
Stayed 3 nights in Mar 2025

10/10 Excellent

Daniela

Stayed 3 nights in Mar 2025

10/10 Excellent

Elisa

Stayed 2 nights in Mar 2025

10/10 Excellent

josue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Juarez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

laurel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Preeti

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Great price
Stayed 2 nights in Mar 2025

10/10 Excellent

Alexandra

Everything was great
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Needed two hours after official check out and ended up paying half the price of the room on top for that. Rather steep I think
Stayed 1 night in Mar 2025

10/10 Excellent

Reema, chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Always enjoy my stay in CitizenM. From easiness of checking in and out, friendly staff to cozy rooms.
Stayed 1 night in Mar 2025

8/10 Good

Terrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool spot totally different in a cool way
Stayed 1 night in Mar 2025

10/10 Excellent

DOREE

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice and helpful
Stayed 2 nights in Mar 2025

10/10 Excellent

Michael, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool pod-style rooms with mod decor. The rooms are very small but very well-laid out for their size and a very comfortable bed. It worked well for one person but would have been tight for a couple.
Stayed 2 nights in Mar 2025

10/10 Excellent

Mario A lopez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean space with high tech gadgets
Stayed 1 night in Jan 2025