4/10 Poor
Christopher, Kirkland
29 July 2025
Disliked: Cleanliness, amenities, property conditions & facilities
I feel people should know that this property is in dire need of deep cleaning and updating. I was stunned by the poor quality of the accommodations, especially relative to the price we paid. The carpet was filthy with huge stains all over it. The walls and doors were full of grime that could have been cleaned, but clearly has not been. Everything is extremely dated and old. I'm sure the unit has not been remodeled in decades and only cleaned at a surface level. Additionally, there is no temperature control in the summer unless you want to open ground floor windows, which does not feel safe overnight. Further, both windows were unlocked when we arrived, which we would not have known had we not opened them for a few minutes of fresh air. We spent as little time in the room as possible, which was disappointing since this was meant to be a nice break from an extended camping trip. On top of everything else, we returned to our room being unlocked -- front door not fully closed -- after being gone all day. The person who came to clean did not take the time to properly close the front door. I would not expect any of these problems for a hotel at this price point, even in an expensive city. We tried to cancel the second night of our reservation due to the negative experience, but did not receive any help from the property or Expedia. Both representatives said it was up to the other party, which just added to the frustration.
Christopher
Stayed 2 nights in Jul 2025
