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Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort

5.0 star property
Luxury property on the beach, with 2 outdoor pools
VIP Access

Photo gallery for Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort

View from property
3 restaurants, Mexican cuisine
Premium bedding, down duvets, pillow-top beds, free minibar
2 bars/lounges, piano bar
Banquet hall

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Breakfast included
  • Room service
  • Laundry
The current price is AU$546
includes taxes & fees
10 Sept - 11 Sept

Explore the area

View map
Carretera Chetumal-Cancun Km 328, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪8 min drive‬
  • Puerto Morelos Beach
    ‪15 min drive‬
  • Puerto Morelos Town Square
    ‪19 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪28 min drive‬

Room options

View all photos for Chairman Two bedroom suite Ocean View Private pool Diamond Club

Premium bedding, down duvets, pillow-top beds, free minibar

Chairman Two bedroom suite Ocean View Private pool Diamond Club

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Chairman One bedroom Luxury Suite Ocean view Plunge pool Diamond Club

Premium bedding, down duvets, pillow-top beds, free minibar

Chairman One bedroom Luxury Suite Ocean view Plunge pool Diamond Club

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean Front King

Premium bedding, down duvets, pillow-top beds, free minibar

Master Suite Ocean Front King

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean Front Plunge Pool King Diamond Club

Premium bedding, down duvets, pillow-top beds, free minibar

Master Suite Ocean Front Plunge Pool King Diamond Club

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Ocean Front Plunge Pool King

Premium bedding, down duvets, pillow-top beds, free minibar

Master Suite Ocean Front Plunge Pool King

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite Ocean Front Two Bedroom Plunge Pool Diamond Club

Premium bedding, down duvets, pillow-top beds, free minibar

Presidential Suite Ocean Front Two Bedroom Plunge Pool Diamond Club

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Master Presidential Suite Ocean Front Plunge Pool Two bedroom

Premium bedding, down duvets, pillow-top beds, free minibar

Master Presidential Suite Ocean Front Plunge Pool Two bedroom

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Master Suite Ocean Front Two Queen

Premium bedding, down duvets, pillow-top beds, free minibar

Master Suite Ocean Front Two Queen

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Master Suite Ocean Front Plunge Pool Two Queen

Premium bedding, down duvets, pillow-top beds, free minibar

Master Suite Ocean Front Plunge Pool Two Queen

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Master Suite Ocean Front Two bedroom Diamond Club

Premium bedding, down duvets, pillow-top beds, free minibar

Master Suite Ocean Front Two bedroom Diamond Club

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Luxury Suite Ocean Front King Diamond Club

Premium bedding, down duvets, pillow-top beds, free minibar

Luxury Suite Ocean Front King Diamond Club

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Luxury Suite Ocean Front Plunge Pool & outdoor shower Diamond Club

Premium bedding, down duvets, pillow-top beds, free minibar

Master Luxury Suite Ocean Front Plunge Pool & outdoor shower Diamond Club

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Puerto Morelos

A luxury stay in Puerto Morelos awaits you at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort. You'll be 11.3 km (7 mi) from Puerto Morelos Beach and 12.6 km (7.9 mi) from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Highlights at this all-inclusive property include 3 restaurants, 2 outdoor swimming pools and a marina. .A pampering day can include deep-tissue massages and beachside massages along with body wraps, body scrubs and aromatherapy. The restaurant, K’UHUL, serves Mexican cuisine. BUENA ONDA is the property's own bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and pool cabanas. Plus you'll find free Wi-Fi in public areas and laundry facilities. Each morning free cooked-to-order breakfast is offered between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .Sights within a 20-minute drive of this 5-property class Puerto Morelos property include Xoximilco and Puerto Morelos Town Square.

What's nearby

  • Petempich Bay - 8 min drive - 3.6 km
  • Puerto Morelos Beach - 15 min drive - 7.1 km
  • Ojo de Agua Beach - 18 min drive - 9.9 km
  • Puerto Morelos Town Square - 19 min drive - 10.3 km
  • Moon Palace Golf Club - 20 min drive - 16.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 21 min drive

Restaurants

  • ‪Agave Mexican Cuisine - ‬20 min drive
  • ‪Coco Café - ‬20 min drive
  • ‪Vivace - ‬8 min drive
  • ‪Le Chique - ‬8 min drive
  • ‪Miyako - ‬19 min drive

About this property

Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort

Luxury property on the beach, with 2 outdoor pools
Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Cool off in one of the 2 outdoor swimming pools at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort, and enjoy amenities such as a marina and a health club.

Free breakfast is available daily. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a beach bar. Public spaces have free WiFi. This all-inclusive property also offers a rooftop terrace and a garden. Free self parking and valet parking are available.

This 5-star Puerto Morelos property is smoke free.

  • 90 guestrooms or units
  • 3 levels
  • 3 dining venues
  • 2 bars or lounges
  • 1400 sq ft of conference space
  • 130 sq. m of conference space
  • Built in 2001
  • Cooked-to-order breakfast (free)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Gift shop
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar on the beach
Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort offers 90 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. 50-inch flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

This Puerto Morelos property provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and safes, as well as telephones; free international calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 9 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy.

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  • Pool
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4.7 out of 5, Exceptional, 1,813 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 3 restaurants
  • A beach bar
  • Couples/private dining

Restaurants on site

  • BONITA
  • BUENA ONDA
  • CÔTÉ À COSTA
  • JOYA
  • K’UHUL

Things to do

  • 2 outdoor pools
  • Art gallery
  • Beach yoga
  • Health club
  • Library
  • Shopping
  • Wine tasting room
  • Winery release events

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,400 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Marina
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Outdoor treatment areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Built in 2001
  • Double-glazed windows
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels
  • MP3 dock

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free international calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Zoetry Paraiso de la Bonita Riviera Maya Puerto Morelos
Zoetry Paraiso Bonita Riviera Maya All Inclusive Puerto Morelos
Zoetry Paraiso Bonita Riviera Maya All Inclusive
Zoetry Paraiso Bonita Riviera Maya Puerto Morelos
Zoetry Paraiso Bonita Riviera Maya
Zoetry Paraiso Bonita Riviera
Zoetry Paraiso de la Bonita Riviera Maya
Zoetry Paraiso de la Bonita Riviera Maya All Inclusive
Paraiso de la Bonita a Luxury Collection Resort Riviera Maya
Zoetry Paraiso de la Bonita Riviera Maya Optional All Inclusive

Frequently asked questions

What is the cancellation policy at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

As of 9 Sept 2025, prices found for a 1-night stay for 2 adults at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort on 10 Sept 2025 start from AU$545.87, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

Yep, Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort has a free self car park and free valet parking.

Are there any beaches close to Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

The closest beach to Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort is Puerto Morelos Beach (6.1 km).

Is there a spa on site at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as beachside massages.

Does Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort have a pool?

Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort features 2 outdoor pools, a health club and 3 restaurants. All guestrooms come with pillowtop beds, premium bedding and free minibar items.

What makes Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort a romantic place to stay?

Couples spa treatments and wine-tasting room, as well as pillowtop beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort.

Does Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort serve breakfast?

Yeah, free cooked-to-order breakfast is served daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

No, Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

Yep, they've got a beach bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort?

No, pets and service animals are not allowed.

Paraiso de la Bonita, Adult All-Inclusive, a Luxury Collection Resort Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 14 out of 18 reviews
Rating 8 - Good. 3 out of 18 reviews
Rating 6 - Okay. 0 out of 18 reviews
Rating 4 - Poor. 1 out of 18 reviews
Rating 2 - Terrible. 0 out of 18 reviews

8.8/10

Cleanliness

9.6/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful luxurious stay! Food quality was amazing and staff were so kind! WARNING; be prepared for lots of wild life!!!
Stayed 4 nights in Aug 2025

8/10 Good

Lalo

Liked: Amenities
.
Stayed 5 nights in Aug 2025

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, it’s all inclusive but everything is a la carte (no buffet) which was a great thing. The suite I stayed was great and very spacious and with an ocean view. When I arrived the was a bottled wine, mini bar fully stocked and every night they brought in a little treat with a side note about the history behind it. Their staff was very friendly and always willing to assist with a genuine smile on their face. These is a place more to unwind and relax (no a party atmosphere)
Stayed 2 nights in Aug 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect property to get away from the crowds and enjoy some rest and relaxation. The room was very nice and the bed was so comfortable. The amenities are five star! I got such and amazing massage and the staff is amazing. I will absolutely book again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Melachi

Liked: Cleanliness, staff & service
Honest review! Live this place! Cesar was the manager and he was amazing and he above and beyond to make sure your stay was amazing. The entire staff remembers you and very down to earth people which makes you feel like family. This was the best food I’ve had in Mexico.
Stayed 3 nights in Aug 2025

10/10 Excellent

Mutaz Nahian

Stayed 4 nights in Aug 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I loved it

The workers were excellent!! The food was excellent. The views were phenomenal. The Guanas are very friendly. Outside of the seaweed smell and pretty much no beach due to the seaweed, we had a great stay.
Stayed 3 nights in Jul 2025

8/10 Good

Jimmy Zamor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 — Truly Exceptional Experience!

From the moment we arrived, this resort exceeded every expectation! The staff is what truly sets this place apart—every single person we encountered was unbelievably friendly, professional, and went above and beyond to make our stay perfect. Their attention to detail and warm, welcoming attitudes made us feel like so welcomed. We were greeted with refreshing welcome drinks, and the experience only got better from there. The poolside service was top-tier, and every amenity offered was spotlessly maintained and incredibly enjoyable. Whether relaxing at the pool or exploring the property, we were constantly impressed by how well everything was run. And let’s talk about the food—absolutely incredible! Every meal was delicious, fresh, and beautifully presented. You can really tell they care about quality here. I honestly can’t stress enough how phenomenal the staff is—they’re the heart of the resort and the reason we will 100% be back again and again. This was a flawless stay from start to finish. Highly, highly recommend!
Stayed 1 night in Aug 2025

10/10 Excellent

Dahlia Karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Peaceful, just what we where looking for. Boutique hotel feel with great food and drinks. Rooms are super spacious and the bathroom is huge. Everything was amazing!
Stayed 8 nights in Jun 2025

10/10 Excellent

Corie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect, peaceful, non-touristy place! Lovely pools and excellent service. We loved K’uhul for its laid-back atmosphere and menu that included some traditional Yucatán fare. The Joya grille was great for lunch, served poolside if you choose. The Côté à Costa restaurant had excellent beef carpaccio, but was just ok for us. We would have loved more local/traditional food/music options for a more authentic feel. Without a car/shuttle, you’re not close enough to walk anywhere to experience the local culture. We loved the wildlife, but by Day 6, there was animal poop everywhere. It was cleaned up, but you had to watch your step for a day or so. We upgraded from a ground floor plunge pool room to a top floor suite and we were glad we did. Privacy, beautiful views, and we don’t mind stairs. The bed is firm, not very comfortable for us. They accommodated my husband’s allergy to down, so the bedding might have been more plush if we would have had that option. We recommend: Hooks for wet items, Eye masks (no blackout curtains), Throw blanket, Remove scales in bathrooms. There is limited beach/water access. Sargassum makes beach strolls impossible. If swimming in crystal clear waters is what you want, maybe choose a different time of year to go. They do what they can, but it’s everywhere. Massages are worth the splurge. We did not take any of the classes because 4 pm is prime siesta time before dinner. We heard mixed reviews. Overall, we loved it! Can’t wait to return!
A wonderful variety of cocktails served all day/night
Incredible tacos!
In June, the sargassum was pretty heavy.
Beautiful food, excellent service.
Stayed 7 nights in Jun 2025

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

4/10 Poor

Frank Devendra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a remote location with poor road. There are only three restaurants on the property that serve a la cart Mexican, Mediterranean and pool side food. The food service in the restaurant is very poor and it takes approximately 30 minutes to an hour between order and delivery to the table. There are no other dining options near the property. Property makes unauthorized charges and does not refund the charges. We had prepaid for our stay through Expedia. The property charged us an additional $4,885.43 for lodging without our knowledge and did not process our request for refund.
Stayed 6 nights in Apr 2025

10/10 Excellent

Agnes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

10/10 Excellent

VICTOR

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio y los alimentos
Stayed 4 nights in Sep 2025

8/10 Good

Ivana Necas

Liked: Cleanliness, staff & service, amenities
El olor a sargazo es terrible
Stayed 1 night in Sep 2025

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
De maravilla!
Stayed 7 nights in Aug 2025

10/10 Excellent

Francisco Javier Castillo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente propiedad, servicio de primera, agradecemos a todos: Rolfi, Mauricio, José, Bryan, Fernando (el que habla “así”), Isaí, Jorge, Catherine, David, el Chef Francisco, todo el personal de la Joya, de recepción, camaristas y room service… de las mejores experiencias en hospitalidad… un lugar para descansar y relajarse. El único inconveniente es que había mucho sargazo y generaba un olor no muy agradable.
Stayed 4 nights in Jul 2025