Secrets The Vine Cancun - Adults Only - All Inclusive

Photo gallery for Secrets The Vine Cancun - Adults Only - All Inclusive

View from room
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Premium bedding, in-room safe, individually decorated
Terrace/patio
Premium bedding, in-room safe, individually decorated

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is AU$622
includes taxes & fees
9 June - 10 June

Explore the area

View map
Blvd. Kukulcan km. 14.5 Retorno Del Rey, Lot 38 & 38-b, Zona Hotelera, Cancun, QROO, 77500
  • Place, Ballenas Beach
    ‪2 min walk‬
  • Place, Aquaworld
    ‪11 min walk‬
  • Place, Kukulcan Plaza Shopping Mall
    ‪16 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

Deluxe Ocean View King

8.6 out of 10
Excellent
(67 reviews)
  • Ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Honeymoon Suite Ocean View

10.0 out of 10
Exceptional
(4 reviews)
  • Ocean view
  • 72 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Honeymoon Suite with Front Ocean View

9.2 out of 10
Wonderful
(10 reviews)
  • Ocean view
  • 72 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Master Suite Ocean View

9.6 out of 10
Exceptional
(5 reviews)
  • Ocean view
  • 123 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Master Suite with Front Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 123 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Preferred Club Junior Suite Ocean View King

9.0 out of 10
Wonderful
(56 reviews)
  • Partial ocean view
  • 66 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Preferred Club Honeymoon Suite Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Partial sea view
  • 72 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Preferred Club Master Suite Ocean View

9.8 out of 10
Exceptional
(7 reviews)
  • Ocean view
  • 123 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Preferred Club Master Suite with Front Ocean View

  • Ocean view
  • 123 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Junior Suite Ocean View King

8.6 out of 10
Excellent
(16 reviews)
  • Partial ocean view
  • 66 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Preferred Club Deluxe Ocean View King

9.0 out of 10
Wonderful
(8 reviews)
  • Partial ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Preferred Club Honeymoon Suite with Front Ocean View

10.0 out of 10
Exceptional
(2 reviews)
  • Ocean view
  • 72 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Deluxe Ocean View Double

8.6 out of 10
Excellent
(41 reviews)
  • Ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

Preferred Club Deluxe Ocean View Double

7.8 out of 10
Good
(6 reviews)
  • Partial ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

Deluxe Partial Ocean View King

9.0 out of 10
Wonderful
(14 reviews)
  • Partial ocean view
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Deluxe Partial Ocean View Double

9.8 out of 10
Exceptional
(10 reviews)
  • Partial sea view
  • 44 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

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About the area

Cancun

You'll be connected to the convention centre at Secrets The Vine Cancun - Adults Only - All Inclusive, and within a short 5-minute stroll of Ballenas Beach and Nichupté Lagoon. Highlights at this luxury property include 4 outdoor swimming pools, 3 poolside bars and a full-service spa. .A day of pampering can include beachside massages, aromatherapy and hydrotherapy along with access to the sauna and hot tub. The restaurant, Market Cafe, serves Mexican cuisine and is open for breakfast, lunch and dinner. With 7 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find cabanas, and enjoy the on-site gym and sauna. 22 square feet (2 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also free valet parking, along with the convenience of an area shuttle. .Attractions within a 30-minute walk of this 5-property class Zona Hotelera property include Hotel Zone Beaches and Iberostar Cancun Golf Course.

What's nearby

  • Ballenas Beach - 2 min walk - 0.2 km
  • Aquaworld - 11 min walk - 1.0 km
  • Kukulcan Plaza Shopping Mall - 16 min walk - 1.4 km
  • Oasis Arena - 3 min drive - 1.8 km
  • Hotel Zone Beaches - 4 min drive - 1.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 18 min drive

Restaurants

  • ‪Nebbiolo - ‬1 min walk
  • ‪Zango - ‬2 min walk
  • ‪St. Trop - ‬2 min walk
  • ‪Cafetto - ‬5 min walk
  • ‪JW Marriott Lobby Bar - ‬6 min walk

About this property

Secrets The Vine Cancun - Adults Only - All Inclusive

Secrets The Vine Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At Secrets The Vine Cancun - Adults Only - All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 7 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a steam room, a fitness centre and a terrace. You'll have access to the outdoor pool at a partner property. Free self parking and valet parking are available.

This 5-star Cancun property is smoke free.

  • 1 building
  • 497 guestrooms or units
  • 18 levels
  • 3 bars by the pool
  • 7 bars or lounges
  • Conference rooms
  • 22 sq ft of conference space
  • 2 sq. m of conference space
  • Built in 2012
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Dining venue
Secrets The Vine Cancun - Adults Only - All Inclusive offers 497 accommodations with a safe and complimentary bathrobes. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Cancun property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has 14 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking

Food and drink

  • 3 poolside bars
  • 7 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bluewater Grill
  • Dragons
  • Market Cafe
  • Nebbiolo
  • Olio

Things to do

  • 18-hole adjacent golf course
  • 4 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Gym
  • Library
  • Outdoor pool (guest access)
  • Piano
  • Pilates classes
  • Sauna
  • Steam room
  • Wine tasting room
  • Wine tours
  • Winery release events

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 22 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property enforces a strict dress code in the restaurants.

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Weight limit: 22 lb per pet
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 65 per pet, per night
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Vine
Cancun Vine Secrets
Secrets Cancun
Secrets Cancun All Inclusive
Secrets Cancun Vine
Secrets Vine All Inclusive
Secrets Vine Cancun
Secrets Vine Cancun All Inclusive
Vine Cancun Secrets
Vine Secrets
Secrets Vine
Secrets Vine Cancun All Inclusive All-inclusive property
Secrets Vine All Inclusive All-inclusive property
Secrets Vine Cancun Inclusive
Secrets Vine Cancun All Inclusive Adults All-inclusive property
Secrets Vine All Inclusive Adults All-inclusive property
Secrets Vine All Inclusive Adults Hotel
Secrets Vine Cancun All Inclusive Adults
Secrets Vine All Inclusive Adults
Secrets Vine Cancun All Inclusive Adults Hotel
Hotel Secrets The Vine Cancun - All Inclusive - Adults Only
Secrets The Vine Cancun - All Inclusive - Adults Only Cancun
Secrets The Vine Cancun All Inclusive Adults Only
Secrets The Vine Cancun All Inclusive
Secrets Vine Inclusive Adults

Frequently asked questions

What is the cancellation policy at Secrets The Vine Cancun - Adults Only - All Inclusive?

Secrets The Vine Cancun - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Secrets The Vine Cancun - Adults Only - All Inclusive?

As of 10 May 2026, prices found for a 1-night stay for 2 adults at Secrets The Vine Cancun - Adults Only - All Inclusive on 9 June 2026 start from AU$622, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Secrets The Vine Cancun - Adults Only - All Inclusive?

Yep, Secrets The Vine Cancun - Adults Only - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Secrets The Vine Cancun - Adults Only - All Inclusive?

Yep, Secrets The Vine Cancun - Adults Only - All Inclusive is a short 2-minute walk from Ballenas Beach. Fun beach activities include yoga, volleyball and snorkelling. You can also find boat tours.

Is there a spa on site at Secrets The Vine Cancun - Adults Only - All Inclusive?

Yep, there is an onsite spa at Secrets The Vine Cancun - Adults Only - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as beachside massages.

Does Secrets The Vine Cancun - Adults Only - All Inclusive have a pool?

Yep, and guests love it! Secrets The Vine Cancun - Adults Only - All Inclusive has 4 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Secrets The Vine Cancun - Adults Only - All Inclusive?

Secrets The Vine Cancun - Adults Only - All Inclusive features 3 poolside bars, 4 outdoor pools and a full-service spa. All guestrooms come with premium bedding and 24-hour room service.

What makes Secrets The Vine Cancun - Adults Only - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Secrets The Vine Cancun - Adults Only - All Inclusive.

Is Secrets The Vine Cancun - Adults Only - All Inclusive family-friendly?

No, Secrets The Vine Cancun - Adults Only - All Inclusive is an adults-only property.

Is there a free airport shuttle available at Secrets The Vine Cancun - Adults Only - All Inclusive?

No, Secrets The Vine Cancun - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Secrets The Vine Cancun - Adults Only - All Inclusive?

Relax with a coldie at the 3 poolside bars or 7 lounge bars, and grab a meal at the onsite restaurant that serves Mexican cuisine.

What time are check-in & check-out at Secrets The Vine Cancun - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Is there a golf course on site at Secrets The Vine Cancun - Adults Only - All Inclusive?

There is a golf course next to Secrets The Vine Cancun - Adults Only - All Inclusive.

Secrets The Vine Cancun - Adults Only - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1837 out of 2753 reviews
Rating 8 - Good. 501 out of 2753 reviews
Rating 6 - Okay. 233 out of 2753 reviews
Rating 4 - Poor. 87 out of 2753 reviews
Rating 2 - Terrible. 95 out of 2753 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Cynthia

Liked: Cleanliness, property conditions & facilities
The location is great & the resort is modern and pretty. All the staff are friendly and very accommodating. The restaurant serving the breakfast buffet daily was wonderful. The only downsides were the extremely long waits for dinner at the steak grill restaurant and the Italian restaurant. The steak restaurant was enjoyable and food was good , but we did not care for the Italian restaurant. We waited well over an hr. Unless you get there before 6 for opening or dine late at 8:00 or after, you’re gonna have to wait. No reservations are taken. The pools were nice & pool service was good, but the availability of lounge chairs was iffy and crowded. However, the pool concierge was fantastic on finding chairs and setting them up for you. He was awesome! There are 3 pools close together but not huge and there is no swim up bar, which we would enjoy. Our room was very clean & had a slight ocean view but did not have a tub. Shower only, although it was large & water was hot. The last night we had a group of girls in the room beside us that came in laughing and loudly talking at 4:00 am and they were still making lots of noise at 6:00 am. It sounded like they were in our room. Their room was actually adjoined by a door to ours. That was not a good experience. I called The front desk finally, but it didn’t help. They were not considerate and kept laughing and yelling. I would’ve liked some shops in the resort, but there is only one very small gift shop area. I give resort a B-
Stayed 5 nights in Feb 2026

10/10 Excellent

beverly sue

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, excellent staff. Had a great time and will return again
Stayed 3 nights in Feb 2026

10/10 Excellent

Lucie

Perfect
Stayed 6 nights in Oct 2025

10/10 Excellent

Sasha

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
3rd time there. Got married this time!!Always a perfect stay
Stayed 4 nights in Jan 2026

10/10 Excellent

Florian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent food, clean room and great service. We were very happy with everything
Stayed 7 nights in Jan 2026

10/10 Excellent

Ashkan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Food is great, breakfast buffet and lunch buffet particularly amazing. Steak at the blue water restaurant is delicious. Shawarmas at olio are great, so is the falafel. Pools are great and beach is fantastic. Overall I really enjoyed my second stay here, felt taken care of for sure. On my last day had a bit too much to drink and staff took very good care of me.
Stayed 8 nights in Jan 2026

10/10 Excellent

Delisha R

Liked: Cleanliness, amenities, property conditions & facilities
The food could be better but overall it was a great experience for me!
Stayed 3 nights in Jan 2026

10/10 Excellent

Patricia, RIVERSIDE

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, great drinks, great food.
Stayed 4 nights in Jan 2026

10/10 Excellent

Ram Prasad

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was our first visit to Secrets the Vine. We loved the stay and I got nothing to complain. Room service was amazing.
Stayed 5 nights in Jan 2026

4/10 Poor

Emmy

Travelled with partner
Disliked: Amenities, property conditions & facilities
The rooms, water pressure, having hot water, having a working AC/Heater Upon check in, they had to point out that we booked through expedia which means that we weren't eligible for certain offers of the hotel. That made us feel uncomfortable already. Almost as if because we booked through expedia, the room we got assigned to was in a poor condition. Water pressure of the shower and sink sucked, no hot water, AC and heater did NOT work. It was freezing cold in the room. Our room also did not have a touch tablet/ipad which forced us to download the app to order room service. Also, water was all over the hallway due to some leakage. Poor look on the hotel. We requested for a room change because of all the issues. But even then, the new room had issues as well. The sockets were loose and also water leaked out of the shower room into the toilet room. Water was everywhere in the room. Water in the hallway was also persistent on the new floor as well. Overrall, the experience at this hotel was poor and was not worth the money I paid for.
Stayed 4 nights in Jan 2026

10/10 Excellent

Milos

Stayed 6 nights in Jan 2026

10/10 Excellent

Becky

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff, cleanliness, views, entertainment
Stayed 3 nights in Jan 2026

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities
They are clean rooms. The staff is nice plenty of amenities plenty of restaurants and beach was nice
Stayed 5 nights in Jan 2026

8/10 Good

Adriana

Stayed 4 nights in Oct 2025

10/10 Excellent

Carla

Stayed 3 nights in Jan 2026

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was very helpful and the resort was beautiful. The food and service was outstanding. Can’t wait to go back!
Stayed 1 night in Jan 2026

6/10 Okay

Jessica, Lockport

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Amenities
Disappointing Experience – Not a 5-Star Resort. This was our fifth trip to Cancun and a special anniversary stay chosen for a luxury experience, which this resort did not deliver. Having worked in 5-star hotels worldwide, this property does not meet that standard. Check-in was smooth but unwelcoming. We were told no upgrades were available, yet later overheard staff offering upgrades to others. À la carte breakfast was promised but never available, forcing all guests into an overcrowded buffet. Staff initially denied this option existed, then blamed maintenance, showing poor communication. The room was clean but dated, with harsh lighting, no bedside outlets or lamps, and a persistent sewer smell in the bathroom. Food quality was mediocre, with long wait times unless paying extra for bottle service; one dinner exceeded two hours. Upselling was constant, and paid lobster was improperly stored at warm temperatures, raising food safety concerns. Included drinks used cheap liquor despite premium bottles on display. Indoor areas were uncomfortably cold, entertainment was minimal, and even volleyball was restricted. Pool chairs were comfortable, but beach chairs were broken and scarce after 9 AM. A few staff stood out positively, Enid, Kembley, Ixchel from the coffee bar and Alberto at the pool bar. This resort may suit guests with lower expectations, but it does not provide a true luxury or 5-star experience, and we would not return.
Stayed 6 nights in Jan 2026

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was beautiful, there wasn’t much to do besides relaxing. Seats were always unavailable at the downstairs pools. We were luckily able to find seats at the beach twice. We also upgraded to preferred status so we had access to the 12th floor pool which had seats at times. We went during a busy time I guess but the resort and ocean was beautiful. We had the regular deluxe room first then upgraded to junior suite and both were amazingly beautiful! The all inclusive food was also delicious. I would come back and recommend this resort to others.
Stayed 3 nights in Jan 2026

10/10 Excellent

John M

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Food was great, service was excellent, pools, beach and hotel were clean and amenities were great. The access to “all inclusive” was 24/7. Well done. John M Field
Stayed 7 nights in Jan 2026

10/10 Excellent

Elizabeth

Stayed 4 nights in Jan 2026

10/10 Excellent

Shiva, Richmond hill

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay! Clean, comfortable rooms, excellent service, great dining, and super friendly staff. Highly recommend!
Stayed 5 nights in Jan 2026

10/10 Excellent

Jody

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great staff, clean rooms, great preferred club perks, great food
Stayed 4 nights in Jan 2026

8/10 Good

Mark D

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff. Jose, who led the water aerobics Wednesday was typical of the high level of services they provided.
Stayed 4 nights in Jan 2026

10/10 Excellent

Sundeep

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean. The staff was courteous and helpful. Our flights were cancelled because of a major snowstorm and the hotel gave us a discounted rate for the extra 3 days that we had to stay.
Stayed 3 nights in Jan 2026

10/10 Excellent

Kate

Stayed 3 nights in Jan 2026